---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create a User acceptance Workplace case template

# Create a User acceptance Workplace case template {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create a Workplace case template with user acceptance.

## Antes de Iniciar

Role required: sn_wsd_case.admin or sn_wsd_case.manager

## Por Que e Quando Desempenhar Esta Tarefa

Create this case template for use when a user's approval or rejection is required to
close the request.

## Procedimento

1. Navigate to AllWorkplace Case ManagementWorkplace Case Management - SetupCase templates.
2. Create a template or modify an existing template.
   * If you are creating a new template, click New.
   * If you are modifying an existing template, open the desired template.

   {#create-usr-accptnce-workplace-case-template__choices_zjp_sdr_rlb}  
   For information about the template form fields, see [Create a
   template](https://www.servicenow.com/docs/access?context=t_CreateATemplateUsingTheTmplForm&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
3. In the Table field, select the Workplace case \[sn_wsd_case_workplace_case\] table.
4. In the Template field, enable user acceptance and acceptance time-out.
   1. In the left column, select Enable user acceptance and in the right column, select True.
   2. In the left column, select Acceptance timeout and in the right column, specify the duration after which the acceptance request can expire.
5. Click Submit.
{#create-usr-accptnce-workplace-case-template__steps_nzm_psw_smb}

## Resultado

The Case template is created with user acceptance options enabled.

## O que Fazer Depois

Use the template in Workplace services where user acceptance is required. For more information about creating Workplace services, see [Create a Workplace service](https://www.servicenow.com/docs/_l7S_aEbbPP68ke7COoh6w "Create a workplace service with predefined steps of fulfillment. Select the fulfillment type required based on the workplace service. Create workplace services like catering, office supply request, parking, or any service to support employees needs.").