--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Create a workplace field mapping # Create a workplace field mapping {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura Create a field mapping record to copy the field information of a parent case to the child workplace service activities or to workplace item-related tasks. Skip the process of re-entering the same details of a parent case to a child case by using field mapping records. ## Antes de Iniciar Role required: sn_wsd_case.manager ## Por Que e Quando Desempenhar Esta Tarefa Save time from manually entering details in a child case or task triggered by a parent workplace case. The Workplace Service Activity Field Mapping or Workplace Service item Field Mapping enables you to copy the details specified in a parent case's field to its child cases and tasks. This option is available only for the workplace services of the type Workplace Service activity and for tasks or cases triggered by a Workplace Service item request. You must create individual field mapping records for each field mapping. ## Procedimento 1. Navigate to AllWorkplace Case ManagementWorkplace Case Management - SetupWorkplace services. 2. Select the workplace service to which you want to apply the field mapping. 3. On the form, scroll down to the related list section. 4. Select the related list where you want to add a field mapping record. * Workplace Service item: Select this related list to add a field mapping record to a workplace service item. * Workplace Service Activities: Select this related list to add a field mapping record to a workplace service activity. {#create-workplace-field-mapping__choices_bqn_253_wqb} 5. Based on the select related list, select the Workplace service item or the Workplace Service Activity to which you want to add a field mapping. 6. On the form, scroll down to the related lists section. If you selected Workplace service item, then the Workplace Service item Field Mapping related list appears. If you selected a workplace service activity, then the Workplace Service Activity Field Mapping related list appears. 7. Select the relevant related list. 8. Click New. 9. On the form, fill in the fields. {#create-workplace-field-mapping__table_mrn_fpm_qqb__entry__2} | | | |-|-| | Name | Name of the field mapping. | | From / Condition table | Table that is used to copy fields and build conditions. | | Map from field | Field from which the value must be mapped. | | Active | Option to activate the mapping. | | Map to table | Table to which the field details are copied. | | Map to field | Field to which the value is copied. | | Order | Order in which the field mapping must be performed when there are multiple field mappings. | | Condition | Conditions that must be matched to apply the field mapping. Click New criteria to add conditions. | [Tabela 1. Workplace Field Mapping form] {#create-workplace-field-mapping__table_mrn_fpm_qqb} 10. Click Submit. ## Resultado The field mapping record is added. **Conceitos relacionados** * [Smart Assessment for Workplace Case and Task](https://www.servicenow.com/docs/_uObLvVnukyC_Ahtm2ie0w "Smart Assessment enables workplace case managers to create structured assessment templates with customizable questions and sections. These assessments can be automatically triggered based on specific conditions, such as state changes in workplace cases and tasks. Workplace agents complete these assessments as part of their workflow, ensuring standardized data collection and quality control.") * [Automating seat assignment for new hires](https://www.servicenow.com/docs/BWUIOQuaqHnNJGW6optSCg "Use HR Service Delivery and Workplace Service Delivery to automatically assign a seat for the new hires in your organization.") * [Configuring a record producer for request edit](https://www.servicenow.com/docs/Ix9grYTDrrsoy2MawNms0w "Configure a record producer for editable workplace service requests.") * [Configuring a record producer for reservation](https://www.servicenow.com/docs/UHMmBoNFvV5Jco20ujjM3A "Configure a record producer to integrate it with Workplace Reservation Management.") **Tarefas relacionadas** * [Install Workplace Case Management](https://www.servicenow.com/docs/7O8WR3FiOOquYZU1MHSjTA "Install the Workplace Case Management application from ServiceNow Store applications. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.") * [Create a Workplace case template](https://www.servicenow.com/docs/umPIOZaEFdHUMTLycMyNXg "Create a Workplace case template for use when creating workplace services.") * [Create a Workplace task template](https://www.servicenow.com/docs/2HVi2ZV0tlqpk_TKdVA0zg "A Task template simplifies the process of creating tasks in Workplace Case Management by populating fields automatically.") * [Configure Approval options](https://www.servicenow.com/docs/45UBNQ1O2raxaljZxwMSDA "Add approvers to approve cases created through Workplace services.") * [Configure a Record producer](https://www.servicenow.com/docs/tk6gKXL3HZb2o3yOA2~YNA "Make a Workplace service available to employees as a self-service option. Configure a record producer to display the service as a catalog item in the Workplace Services catalog.") * [Create an SLA Definition](https://www.servicenow.com/docs/6ZN0UF4uGfUu~PooPy86QA "Configure SLAs to ensure that cases are resolved according to the expectations of customers. SLAs set up performance parameters, such as specifying minimum uptime or the amount of time that a task needs in order to reach a certain condition.
") * [Create a Workplace service](https://www.servicenow.com/docs/_l7S_aEbbPP68ke7COoh6w "Create a workplace service with predefined steps of fulfillment. Select the fulfillment type required based on the workplace service. Create workplace services like catering, office supply request, parking, or any service to support employees needs.") * [Add a workplace service item to a workplace service](https://www.servicenow.com/docs/PSZkLLGcFfenPOsKdB_5HQ "Configure a workplace item that an employee can order along with a workplace service request or as part of the reservation. For example, while making a reservation, an employee can order a workplace service item such as catering, an additional chair, whiteboard, marker, and more.") * [Create a workplace template configuration](https://www.servicenow.com/docs/4j209EcCsohpqcG_HnmFAw "Define a template that must be applied to fulfill a workplace case. Set conditions based on common employee responses for requests. The template will be applied to those workplace cases that match the conditions specified.") * [Configure an escalation rule](https://www.servicenow.com/docs/Sz8loP9j2PwOb6dlILf8Fg "Escalate a workplace case to the relevant assignment group by using an escalation rule.") * [Add Fulfillment instructions](https://www.servicenow.com/docs/I1JZKEsI6BFY2xNPzp0ckg "Provide instructions to workplace agents on how to fulfill a workplace case. Add instructions for new workplace agents and for complicated workplace cases.") * [Group similar workplace cases under a parent case](https://www.servicenow.com/docs/GRdzz9WF_cG1ADlANtslOw "Categorize cases that have similar issues and that require the same resolution under a single parent case. Reduce the time spent on resolving multiple workplace cases.")