--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Submit an emergency maintenance request # Submit an emergency maintenance request {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura Submit an emergency maintenance request for a meeting room. ## Antes de Iniciar Role required: sn_wsd_core.workplace_user ## Procedimento 1. Navigate to AllService PortalService Portal HomeCatalog on the navigation menu bar. You can also access the Emergency Maintenance request form using the Employee Center portal. Navigate to AllSelf-ServiceEmployee CenterWorkplace ServicesMaintenanceSubmit an emergency maintenance request. 2. Select Submit an emergency maintenance request record form. 3. Fill in the field information. {#submit-emergency-maint-request__table_a3y_cph_x2c__entry__2} | Field | Description | |-|-| | Building | Building for which the maintenance request is raised. | | Floor | Floor where the maintenance is to be carried out. | | Space | Workspace which needs maintenance. | | Describe the issue | Short description of the maintenance case. | [Tabela 1. What area needs attention] {#submit-emergency-maint-request__table_a3y_cph_x2c} 4. Select Submit. A workplace case is created and it is assigned automatically to the Workplace Event Planners assignment group. It is then assigned manually to a user in the Workplace Event Planners assignment group. For more information, see [View emergency maintenance case details](https://www.servicenow.com/docs/YJvlqMKNGqJsHz4N0SR6EQ "Workplace Event planners can view the emergency maintenance case details and the actions taken by AI agents in the case work notes."). When the emergency maintenance request case is assigned to a Workplace Event Planners assignment group, the AI agentic workflow Manage temporary space closures is triggered. The team of AI agents block a workspace location for maintenance. AI agents create a record in the sn_wsd_core_block_location table for blocking a location. If there are any impacted reservations for a blocked location, AI agents move any existing reservations to a new location.For more information, see [Manage temporary space closures agentic workflow](https://www.servicenow.com/docs/IEK7dYwE0AAvpizQqB2Drw "This team of AI agents temporarily block a location when there’s an emergency workplace maintenance case is submitted."). **Tarefas relacionadas** * [Reconfigure an office space](https://www.servicenow.com/docs/wfFpJlADAi~GKVMz5qSHBQ "Provide details on how an office space should be reconfigured.") * [Raise help request for a workplace inquiry](https://www.servicenow.com/docs/_QTPHdxnOyuvWQgiBeAo8A "Submit a general workplace service request for issues that need a human response. Request help for issues that are not covered by current automated workflows.") * [Raise a move request for a space change](https://www.servicenow.com/docs/ufiefoeX8UHW8yfNYof_1A "Create a move request to relocate to another space. Specify why you want to move and when you want to move. You can select a space that is located in your current building or at a different building. You can also select a desk directly on the floor map.") * [Request furniture for a space](https://www.servicenow.com/docs/DqWWJjaE7gZhHAknNouEDA "Order furniture or equipment for your workplace or for any event.") * [Raise a space assistance request](https://www.servicenow.com/docs/8_tyFnYqX0AAM_vTQN7LOQ "Submit a workplace service request to get space allocation recommendations using the Workplace Service Portal. The Workplace Service Delivery space assistance provides you with the best space allocation plan options based on the space quantity and the department that you specify. You can select the most suitable allocation or none. Depending on your selection, the Space planner deploys the plan to use.") * [Submit a maintenance request](https://www.servicenow.com/docs/NbxuPzOasJonaAoQoH3unA "Raise a maintenance request for an equipment for a location using either the Workplace Service Portal or the Employee Center.") * [Submit a catering request](https://www.servicenow.com/docs/H0Pb0I9w7XN0l0oWXK0koQ "Raise a catering request service using either the Workplace Service Portal or the Employee Center.") * [Submit heating and cooling request](https://www.servicenow.com/docs/CborjGmGIQaqK2f_PhIC4Q "Raise a Heating and cooling request using either the Workplace Service Portal or the Employee Center.") * [Submit a badge request](https://www.servicenow.com/docs/PmHJzX8b1zzj3O6_i2xA3A "Raise a badge request at your workplace using either the Workplace Service Portal or the Employee Center.") * [Submit a tech support request](https://www.servicenow.com/docs/ToxepNcM~OlUD2gr5Sl1eg "Raise a tech support request using either the Workplace Service Portal or the Employee Center.") * [Submit a cleaning request](https://www.servicenow.com/docs/X3_oGclN4Va4qGrfFmt0vA "Raise a cleaning request using either the Workplace Service Portal or the Employee Center.") * [Submit an equipment request](https://www.servicenow.com/docs/Kx7XPRCK_4Jr70NSy4tktQ "Raise an equipment request at your workplace using either the Workplace Service Portal or the Employee Center.") * [Edit a workplace request](https://www.servicenow.com/docs/R1rk_3zCQ2OgVAvGNoEY2g "Edit the details of a workplace request or change workplace service items included in a workplace request.") * [Submit a change event request for a reservation](https://www.servicenow.com/docs/gp~M~mVk_z8yuY9o2F_qzA "As a workplace employee, request a change to the date, time, and duration of your planned event reservation.")