--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Raise help request for a workplace inquiry # Raise help request for a workplace inquiry {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura Submit a general workplace service request for issues that need a human response. Request help for issues that are not covered by current automated workflows. ## Antes de Iniciar Importante: Starting with Workplace Core (sn_wsd_core) version 2.1, all updates, and new features are available only on the Workplace Service Portal. The workplace services provided by ServiceNow® are removed from the Service Portal on Workplace Core (sn_wsd_core) beginning with version 2.1. To configure the Workplace service catalog in the Service Portal, see [Configure a catalog in Service Portal](https://www.servicenow.com/docs/access?context=associate-portal-catalog&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US). Role required: sn_wsd_core.workplace_user ## Por Que e Quando Desempenhar Esta Tarefa Request a workplace-related help or raise an issue about anything related to the workplace. If the workplace has a QR code available, you can scan the QR code and submit your request. You can also submit a general question using the Virtual agent chat support. Navigate to Workplace CoreWorkplace service portalWorkplace Service Portal Home and click the chat icon (![Chat icon.]()). Type your question or select Show Me Everything to choose from the list of options to submit your query. ## Procedimento 1. Navigate to AllWorkplace CoreWorkplace service portal. Nota: You can also raise a request from the Employee Center. On the home page, navigate to WorkplaceBrowse all Workplace and select the workplace service. 2. Open the General category. 1. Click Catalog. 2. Click Browse by Categories. 3. In the Workplace Services Catalog, select General. Nota: If there are multiple catalogs configured on the portal, go to the Catalogs list and select Workplace Services CatalogGeneral. {#submit-gen-workplace-serv-req__substeps_ig2_wc2_knb} 3. Click Submit a general request. 4. In the What can we help you with? field, enter your query or issue. 5. Add attachments if required. 6. In the What area needs attention, specify the location details for which you are raising the request. If the Workplace Space Mapping plugin is installed, you can also click the Find the space on a floor map option to select the space directly on the map. If employees have a permanent assignment in their workplace profile, the employee names are displayed on the map for a selected space. For more information, see [Display permanent seat assignments on floor maps](https://www.servicenow.com/docs/ZTkZSSPyNVFVp8CDPaUWSg "Display permanent space assignments along with employee names on maps."). 1. In the Location field, select the building where the space is located. 2. In the Floor field, select the floor where the space is located. 3. In the Space type field, select the type of space. 4. In the Space name field, select the space. 7. Click Submit. ## Resultado Your request is submitted. ## O que Fazer Depois Depending on your platform, do one of the following to view your requests: * On the Workplace Service Portal, go to the Requests tab to view your requests and reservations. * On the Now Mobile app's navigation bar, tap For Me and scroll down to the My Request section to view your requests. * In the virtual agent chat, type your question or select Show Me Everything to select from a list of available options. {#submit-gen-workplace-serv-req__ul_n1q_lbx_nnb} If you want to cancel a request, Click Cancel Request. When the request is resolved, select Accept or Reject. **Tarefas relacionadas** * [Reconfigure an office space](https://www.servicenow.com/docs/wfFpJlADAi~GKVMz5qSHBQ "Provide details on how an office space should be reconfigured.") * [Raise a move request for a space change](https://www.servicenow.com/docs/ufiefoeX8UHW8yfNYof_1A "Create a move request to relocate to another space. Specify why you want to move and when you want to move. You can select a space that is located in your current building or at a different building. You can also select a desk directly on the floor map.") * [Request furniture for a space](https://www.servicenow.com/docs/DqWWJjaE7gZhHAknNouEDA "Order furniture or equipment for your workplace or for any event.") * [Raise a space assistance request](https://www.servicenow.com/docs/8_tyFnYqX0AAM_vTQN7LOQ "Submit a workplace service request to get space allocation recommendations using the Workplace Service Portal. The Workplace Service Delivery space assistance provides you with the best space allocation plan options based on the space quantity and the department that you specify. You can select the most suitable allocation or none. Depending on your selection, the Space planner deploys the plan to use.") * [Submit a maintenance request](https://www.servicenow.com/docs/NbxuPzOasJonaAoQoH3unA "Raise a maintenance request for an equipment for a location using either the Workplace Service Portal or the Employee Center.") * [Submit a catering request](https://www.servicenow.com/docs/H0Pb0I9w7XN0l0oWXK0koQ "Raise a catering request service using either the Workplace Service Portal or the Employee Center.") * [Submit heating and cooling request](https://www.servicenow.com/docs/CborjGmGIQaqK2f_PhIC4Q "Raise a Heating and cooling request using either the Workplace Service Portal or the Employee Center.") * [Submit a badge request](https://www.servicenow.com/docs/PmHJzX8b1zzj3O6_i2xA3A "Raise a badge request at your workplace using either the Workplace Service Portal or the Employee Center.") * [Submit a tech support request](https://www.servicenow.com/docs/ToxepNcM~OlUD2gr5Sl1eg "Raise a tech support request using either the Workplace Service Portal or the Employee Center.") * [Submit a cleaning request](https://www.servicenow.com/docs/X3_oGclN4Va4qGrfFmt0vA "Raise a cleaning request using either the Workplace Service Portal or the Employee Center.") * [Submit an equipment request](https://www.servicenow.com/docs/Kx7XPRCK_4Jr70NSy4tktQ "Raise an equipment request at your workplace using either the Workplace Service Portal or the Employee Center.") * [Edit a workplace request](https://www.servicenow.com/docs/R1rk_3zCQ2OgVAvGNoEY2g "Edit the details of a workplace request or change workplace service items included in a workplace request.") * [Submit an emergency maintenance request](https://www.servicenow.com/docs/satDQiUrGrr8vEVQ76uRsQ "Submit an emergency maintenance request for a meeting room.") * [Submit a change event request for a reservation](https://www.servicenow.com/docs/gp~M~mVk_z8yuY9o2F_qzA "As a workplace employee, request a change to the date, time, and duration of your planned event reservation.")