---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# View emergency maintenance case details

# View emergency maintenance case details {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Workplace Event planners can view the emergency maintenance case details and the actions taken by AI agents in the case work notes.

## Antes de Iniciar

The following applications should be installed:

* Workplace Core
* Workplace Case Management
* Workplace Reservation Management
* Workplace Concierge
{#view-emergency-maint-case__ul_xjl_24n_z2c}

Role required: sn_wsd_rsv.reservation_planner, sn_wsd_case.case_writer

## Procedimento

1. Navigate to AllWorkplace Case ManagementWorkplace CasesAll.  

   When an emergency maintenance request is submitted, a workplace case is created. For more information about the emergency maintenance request, see [Submit an emergency maintenance request](https://www.servicenow.com/docs/satDQiUrGrr8vEVQ76uRsQ "Submit an emergency maintenance request for a meeting room.").

   The change event request workplace case is automatically assigned to the Workplace Event Planner assignment group. It is then assigned manually to a user in the Workplace Event Planners assignment group. When it is
   assigned to a Workplace Event Planner, AI agentic workflow Manage temporary space closures is triggered. AI agents block a location for maintenance and move any impacted reservations from the blocked location to an
   available new location. For more information, see [Manage temporary space closures agentic workflow](https://www.servicenow.com/docs/IEK7dYwE0AAvpizQqB2Drw "This team of AI agents temporarily block a location when there’s an emergency workplace maintenance case is submitted.").

   Event planners can review the notifications sent by AI agents in the Now Assist panel. AI agents notifies Workplace Event Planners about actions taken through case resolution and case summarization notes in the conversational interface. For more information, see [Review notifications in the Now Assist panel](https://www.servicenow.com/docs/7q_4Ut4CrRuJspJCkdiQTQ "Review notifications by AI agents in the Now Assist panel.").

   The team of AI agents also update the case work notes.
2. To review the work notes for a case, select an emergency maintenance request case (AllWorkplace Case ManagementWorkplace CasesAll).
3. Scroll down and select the Comments and Work Notes section.  
   The emergency maintenance case activities are also added to the work notes of a case. Workplace Event planners can review the work notes to understand the activities performed by AI agents. Review the activity log and
   resolution notes provided by AI agents for an emergency maintenance case.

4. **Opcional:** Navigate to AllWorkplace Reservation ManagementAll ReservationsWorkplace Reservations.  
   * Review the multi-building or single building reservation that was canceled from a location for workplace maintenance.The reservation gets moved to a new location. For example, Kingston campus.

   * Select and open the reservation (Kingston) that is in confirmed state and moved to a new location.
   * From the Related List, select the Requested Service Items tab.

     Verify the workplace reservation services that are moved from the canceled reservation location to the new reservation
     location.
   * From the Related List, select the Invitees tab.

     Verify the invitees that are moved to the selected or moved reservation location.
   * Navigate to the Reservation summary page to verify the canceled reservation and the updated reservation with a new location.
   {#view-emergency-maint-case__ul_ecl_44w_mgc}
5. **Opcional:** An email notification is triggered and sent to workplace reservation administrators and event planners for the updated reservation location.  
**Conceitos relacionados**   

* [Managing print cases](https://www.servicenow.com/docs/QcWFLG~nMDncEAtnLCncRA#manage-case-print "Filter workplace cases using criteria such as the Short Description, Workplace Location, or other relevant fields to generate a consolidated report.")  
**Tarefas relacionadas**   

* [View and track workplace cases](https://www.servicenow.com/docs/R3xe5gD~Sdonim5qNsXWUA "View and track open, closed, and unassigned workplace cases.")
* [View change event reservation case details](https://www.servicenow.com/docs/TK~n8pZwsXO81RLP71tslA "Workplace Event planners can view the change event reservation case details and the actions taken by AI agents in the case work notes.")
* [Print workplace cases](https://www.servicenow.com/docs/fJFJ6wQ50ZaenHdFcycJPg "Print case details along with associated services or service items to support effective case management and resolution.")