---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Case and Task Templates

# Case and Task Templates {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

As a Workplace case manager, you can create templates to simplify the process of creating tasks and cases by populating fields automatically.  
You can create the following types of template:

* Case template: A case template auto-populates fields when a case is being created.

  For information about creating case templates, see [Create a Workplace case template](https://www.servicenow.com/docs/umPIOZaEFdHUMTLycMyNXg "Create a Workplace case template for use when creating workplace services.").
* Task template: A task template auto-populates fields when a task is being created. You can modify predefined workplace task templates or create your own templates and associate them with workplace tasks.

  For information about creating task templates, see [Create a Workplace task template](https://www.servicenow.com/docs/2HVi2ZV0tlqpk_TKdVA0zg "A Task template simplifies the process of creating tasks in Workplace Case Management by populating fields automatically.").
* Smart assessment template: A Smart Assessment template defines a structured set of instructions, sections, and questions that guide agents in completing workplace cases or tasks. You can create and publish the template in the Smart Assessment workspace by selecting the appropriate Workplace table and configuring the assessment content. Once published, the template can be associated with trigger conditions so that it automatically attaches to qualifying workplace cases or tasks.
{#wsd-templates__ul_qfg_dlb_smb}
**Conceitos relacionados**   

* [Workplace Services](https://www.servicenow.com/docs/Wp5XrJLV7mD1CqWUnaTXlA "The ServiceNow Workplace Case Management application enables you to create a workplace service with pre-defined steps for fulfillment. You can create workplace services for requests like cleanliness, IT, office setup, and travel requests. For example, you can create a request for HVAC issues, broken chairs, floor spills, move requests, and more.")
* [Raise workplace service requests](https://www.servicenow.com/docs/w6aD~XggRt42SRWMdaIrcg "You can request a workplace service using the Workplace Service Portal or the Now Mobile app.")