---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Cancel or delete a case

# Cancel or delete a case {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

As a case manager, cancel a workplace case at any time if it's no longer required. As an admin, delete a case record completely from the application if it's no longer required.

## Antes de Iniciar

As a workplace case manager, you can cancel a case if it's no longer required. Cancelling a case cancels all the child cases and child tasks associated with the case. The state is set to Cancelled.  
Importante:  
Only an admin can delete a case. A case admin can delete only a workplace case, a move admin can delete only a move case and, a maintenance admin can delete only a maintenance case.

Role required: admin (to delete a case) and sn_wsd_case.manager (to cancel a case)

## Procedimento

1. Navigate to AllWorkplace CentralWorkplace Central.  
   You can also open Workplace Central from the Employee Center directly. Navigate to WorkspacesWorkplace Central.  
   The Workplace Analytics dashboard opens.
2. On the left pane, select the Case Management icon (![Case Management icon.]()).  
   The Case Management landing page opens.
3. Open the case that you want to cancel/delete using any of the following navigations:
   * Go to the Overview section.

     Select the relevant tile to open the list of cases.
   * Go to the All active cases section.
   {#cancel-or-delete-a-case-casemgmtworkspace__choices_kty_qst_v1c}
4. Select the case.
5. To cancel the case, do the following:  
   1. On the case details page, select Cancel.
   2. On the confirmation window, select Yes.
   {#cancel-or-delete-a-case-casemgmtworkspace__ol_hdb_btt_v1c}  
   The case and all the child cases, child tasks, flows associated with the cases are cancelled and the state is set to Cancelled.
6. To delete a case, do the following:  
   Importante:  
   Only an admin can delete a case. A case admin can delete only a workplace case, a move admin can delete only a move case and, a maintenance admin can delete only a maintenance case.
   1. On the case details page, select More actions ().  
      Nota:  
      The option appears only if you are an admin.
   2. Select Delete.
   3. On the confirmation window, select Yes to delete.  
      The workplace case record, the associated SLAs and more are deleted from the application.
   {#cancel-or-delete-a-case-casemgmtworkspace__substeps_bbq_ntt_v1c}
**Conceitos relacionados**   

* [Managing print case](https://www.servicenow.com/docs/jTE3SUhpnwwaKt67IbNtlA#manage-print-case "Filter workplace cases using criteria such as Short Description, Workplace Location, or other relevant fields to generate a consolidated report using the Workplace Central Case management workspace.")  
**Tarefas relacionadas**   

* [Manage workplace cases using Case management](https://www.servicenow.com/docs/WiUbNCLitK3ZTaXDRgYdDQ "Monitor the workplace cases requested in your organization at any time using the Workplace Central Case management workspace.")
* [Work on a workplace case using Case management](https://www.servicenow.com/docs/xR3Bjd5zgJ11icx25gT~dw "Update, edit, or resolve a workplace case at any time from a single workspace using the Workplace Central Case management workspace.")
* [Create a workplace service case](https://www.servicenow.com/docs/72e~AoRxkYZbHUkJ3bCi5g "As a case manager, apart from managing the workplace cases, you can also create a raise workplace service request directly using the Workplace Central Case management workspace.")
* [Create a child case and a child task](https://www.servicenow.com/docs/pz7Apy1yLEwkpIFexWv~0w "As a case manager, to fulfill a case, you can create a child case and also a child task using the workspace.")
* [Print a workplace case](https://www.servicenow.com/docs/Hw4XdNhX3jZWdfryYWfGww "As a case manager, apart from managing workplace cases, you can also print a workplace case using the Workplace Central Case management workspace.")