---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Managing workplace reservations for employees

# Managing workplace reservations for employees {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Reserve available areas or spaces for your employees and review pending reservation requests from employees in Workplace Core so you can verify physical distancing measures when they return to the workplace. Once you make reservations, employees are notified about the locations to which they have access. The Workplace Service Delivery also offers more advanced workplace reservation options in the Workplace Reservation Management application.

## Creating workplace reservations for employees {#managing-workplace-reservations-wsd__section_rbj_3x3_zlb}

Reserving workplace areas

:   As a workplace manager, you can make reservations for employees for areas on the floors of your office buildings. When employees return to the office, they can work from any of the spaces from the reserved area. The
    number of employee reservations that you can make for an area of your workplace depend on the capacity defined for that area. If the Capacity field of an area is set to 0
    or left empty, reservations cannot be made for that area.

    {#managing-workplace-reservations-wsd__p_i42_nfg_h1c}

Creating a single space reservation
:   Using the shifts that you defined, you can create a space reservation for an employee for a single day or multiple days.

Creating space reservations in bulk

:   You can generate in one action reservations for multiple employees who are assigned to a shift for a specific date range. For example, you can use this feature to create reservations for employees of a specific department who would all
    be assigned to the same shift.

    {#managing-workplace-reservations-wsd__p_j42_nfg_h1c}

Child reservation records for employee space reservations

:   When you reserve a workplace for an employee, the reservation generates child reservation records for every applicable working day of the specified period. The applicable days are determined by the shift schedule
    that you select for this reservation. The reservation that you initially created acts as the parent reservation record.{#managing-workplace-reservations-wsd__p_k42_nfg_h1c}

    If a child reservation conflicts with an existing reservation for any day in the specified period, the child reservation is not created for that day. You can manually create a reservation for a different workplace
    for that day.{#managing-workplace-reservations-wsd__p_l42_nfg_h1c}

    For example, say you created a reservation for the workplace 2CN1612 for Mark Andrews in the afternoon shift from 06-01-2020 to 06-10-2020. Eight child reservation records for Mark Andrews for the workplace 2CN1612
    would be created for each working day between 06-01-2020 and 06-10-2020. However, if a reservation for 2CN1612 on 06-08-2020 exists for another employee Jane Doe, the child reservation for Mark Andrews on 06-08-2020
    is not created. You can manually create a reservation for Mark Andrews for a different workplace for 06-08-2020.{#managing-workplace-reservations-wsd__p_m42_nfg_h1c}

    If you update the details of a parent reservation later, all its child reservations except the ones with dates in the past are updated accordingly.
    {#managing-workplace-reservations-wsd__p_n42_nfg_h1c}
{#managing-workplace-reservations-wsd__dl_h42_nfg_h1c}

## Working with space reservation requests from employees {#managing-workplace-reservations-wsd__section_x4x_crn_zlb}

After an employee requests a workplace for a given date range and the manager approves the request, the application checks the availability of the requested space. If the workplace is unavailable for any or all days of the
specified period, the request moves to the Pending state. As a workplace manager, you can review these pending reservation requests and allocate a different workplace to the employee to complete the request.{#managing-workplace-reservations-wsd__p_o42_nfg_h1c}
* **[Define the capacity of workplace areas](https://www.servicenow.com/docs/KkubuXGf_xgm8nFnD9uHaQ)**   
  Set the capacity for areas of your workplace in Workplace Core to enable reservations for the area. The capacity ensures a limit to the workplace reservations for these areas so you can ensure safety guidelines.
* **[Create workplace reservations for an employee](https://www.servicenow.com/docs/bQjTezu4rLkvamxzexyvJQ)**   
  Create workplace reservations for an employee in the Workplace Core application using the shifts and shift schedules that you defined.
* **[Create workplace reservations for multiple employees](https://www.servicenow.com/docs/x4BOkVfPTPEtGbM9Xtmq1A)**   
  Automatically generate workplace reservations in bulk for all employees assigned to a shift for a single day or multiple days.
* **[Review pending workspace reservation requests](https://www.servicenow.com/docs/tuDIhqp3bIMkPsCZksbKAA)**   
  Review pending workplace reservation requests from employees in Workplace Core and assign available workplaces to complete these requests.

**Conceitos relacionados**   

* [Configure Workplace entity and entity types](https://www.servicenow.com/docs/YhVZ4C9fOWDL4zq31djfuA "Create a business hierarchy based on your organization's businesses. Allocate workplace locations based on the business to which they’re associated with. Configure workplace entity types and workplace entities to create the structure. For example, add entity types such as Business Units, Marketing Units, and associate workplace entities such as ITSM, Facilities, and more under them.")
* [Managing Neighborhoods](https://www.servicenow.com/docs/D8ZsM~Jntsy9c2FMGwUlEQ "Neighborhoods are a group of spaces assigned to employees within an organization. A neighborhood can be located anywhere within the organizational structure.")
* [Mapping employees to their designated workspaces](https://www.servicenow.com/docs/PLTy_z4tpyBWb2mVR_uCXg "Map your employees to their designated workplace locations in Workplace Core automatically to fill in that detail in reservation requests and to take advantage of auto-assignment of workspaces if that feature has been enabled.")
* [Managing workplace shifts that you own](https://www.servicenow.com/docs/p0sZuzVJD29iZiLTQKcAew "Review the workplace shifts that you own in Workplace Core and update the shift details if necessary. You can also monitor the reservations and requests made for the workspaces associated with these shifts.")
* [Setting and tracking arrivals at the workplace](https://www.servicenow.com/docs/R~wJ6c4HByY1fEpdoT6_HQ "Workplace managers can set arrival intervals in Workplace Core for different locations at your workplace with defined capacities to facilitate staggered entry of employees into the office. Employees can then choose from the defined arrival slots.")
* [Managing workplace tasks](https://www.servicenow.com/docs/P8jnbrHi7rrw6~R6Th~1Iw "Using workplace tasks in Workplace Core, workplace managers can monitor workplace activities that are created and scheduled in the workplace for each shift. They can also schedule planned or on-demand maintenance tasks and generate reports to track the progress of these activities.")
* [Workplace knowledge management](https://www.servicenow.com/docs/9jKMVOBkej6hakcZR69Nzw "As a workplace admin, you can create knowledge base articles for employees. In the articles, provide information to your employees about workplace services, such as workplace updates, self-help, troubleshoot, and others.")
* [QR code management](https://www.servicenow.com/docs/D0EATzJi9LcqBxJfs6f~aw "Generate and print QR codes for spaces and rooms. Employees can use these codes to make reservation-related actions on the Now Mobile app.")
* [Location migration](https://www.servicenow.com/docs/kRgZq8hssJTd2m07MAg6Ig "Learn how to migrate location data from the ServiceNow Locations table to the Workplace Location table to use them in Workplace Service Delivery applications.")  
**Tarefas relacionadas**   

* [Import your workspaces data from an Excel spreadsheet](https://www.servicenow.com/docs/dovKw~3vg9b3NNj0lnJSqw "Import your workspaces data from an Excel spreadsheet into the Workplace Core application.")
* [Add a space type configuration](https://www.servicenow.com/docs/ssLgkPeZvvRoWCnqqKht8A "Configure the different types of workspaces available in a workplace. You can add spaces based on different space types (Workspace/Desk). Space type enables employee to identify the different types of workspace available on a floor")
* [Configure a workplace card](https://www.servicenow.com/docs/ACV1GsoPOPRWp95QMWK0sA "Create a workplace card to be used in your workplace applications.")
* [Block a workplace location](https://www.servicenow.com/docs/jc27DF6R8oeCDBepKw8e4g "Block a workplace location for a specific period. The blocked workplace location is unavailable during the specified period for any type of reservation on the Workplace Reservation Management Reservation portal.")
* [Enable favorites option for Workplace Service Portal](https://www.servicenow.com/docs/h_Rm62SSuZ175rwc7TsfdQ "Enable employees to set a workplace location as their favorite while using the Workplace Service Portal. Integrate with Employee Service Center to configure the favorites option.")
* [Create a workplace performer criteria](https://www.servicenow.com/docs/zbNBF3T4Mcbu_AJXQmYEmA "Configure the users who are permitted to perform important actions in Workplace Service Delivery. Add approvers to approve workplace cases and reservations that are created through Workplace services.")
* [Assign the workplace user role to employees](https://www.servicenow.com/docs/ujYA4Rwsn1qyaPr2yNVPNw "Set rules in Workplace Core to assign the workplace user role to employees and apply conditions accordingly.")
* [Approve employee workplace reservation requests](https://www.servicenow.com/docs/b9YbWRacKiFISd83wF~R2w "Review employee area and space reservation requests in Workplace Core and approve or reject them.")  
**Referência relacionada**   

* [Configuring shifts for your workplace](https://www.servicenow.com/docs/Ye1FWSf5hpLZGFZhHTmkfg "Configure shifts for your organization in the Workplace Core application so you can efficiently plan and manage your workplace by assigning employees and workspaces to those schedules.")
* [View workplace service usage analytics with Usage Insights](https://www.servicenow.com/docs/q5tIuyR3u61lZEn7~GFgGQ "The ServiceNow Usage Insights provides you with qualitative analytics on how the services provided by the Workplace Service Delivery applications are used by the workplace managers, employees, and other workplace users.")