--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Auto-resolve recurring reservations # Auto-resolve recurring reservations {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 min. de leitura While making a recurring reservation, only the availability of the first occurrence is checked. It's possible that a future occurrence of the meeting may run into conflicts. To avoid such conflicts, while scheduling a recurring reservation, the Workplace Reservation Management application tries to auto-resolve any recurring conflicts. ## Antes de Iniciar Administrators can choose to auto-resolve recurring reservation conflicts at the Reservable module level. Nota: Ensure that you have enabled Allow recurring reservations and Auto-resolve recurring conflicts options on the Reservable Module form. For more information, see [Configure a reservable module](https://www.servicenow.com/docs/KarbQS3ovZZu~SFE3vluXg "Create a Reservable Module to add a group of similar reservable workplace items. These workplace items are displayed in a single category on the Reservation portal."). If you're upgrading from a previous version of Workplace Reservation Management and if you've updated the form layout before, you must edit the form view again to display the Auto-resolve recurring conflicts field. Nota: Reservations in a recurring series cannot be updated in bulk. To update a reservation, select a reservation and edit it as required. The application tries to find an alternative space automatically for conflicted occurrences based on the following logic: * When floor maps are available, the application tries to find a space closest to the same capacity, then looks for one with more capacity, and lastly, for one with less capacity. * When no floor map is available, the application finds an alternative space in the same area or on the same floor. * Favorite spaces are prioritized over 'location' (within the same area or within proximity). * Application searches for a space of the same type. * Application searches for a space with similar standard services. * Employee is notified through the Reservation Summary page and via email when the application assigns an alternative space. {#recurring-reservations__ul_clm_cqx_dyb} Nota: Adding extra services option isn't available for Recurring reservations. Role required: admin ## Procedimento 1. Navigate to AllWorkplace Reservation ManagementAdministrationReservable Module. 2. Navigate to Workplace CoreWorkplace service portalWorkplace Service Portal HomeMake a Reservation. 3. Create a reservation. For more information about how to create a reservation, see [Create a reservation](https://www.servicenow.com/docs/f_JpiQYY4rHpDu0y9aKXQw "Create reservations across multiple buildings, campuses, neighborhoods, or sites. Create a reservation spanning across multiple days. Add attendees or visitors to a reservation. Synchronize reservation details and resolve conflicts when scheduling recurring reservation events. Add workplace services (room configurations, catering, and so on) to your reservation."). For example, two workplace users, Abel Tutor and Abel L create reservations. Abel L creates a reservation for Tuesday 11/22 10.00 AM to 12.00 PM in Room A1-02-01. 4. Select Recurring to make a recurring reservation. 5. Make the required changes and submit the reservation. 6. Another workplace user (Abel Tutor) makes a recurring reservation. Abel Tutor makes the reservation for the week 11/21 to 11/25 from 09:00 to 3 PM for the same space (Room A1-02-01). For more information, see step 3. 7. After submitting the reservation, notice that the user (Abel Tutor) is now assigned a different space for Tuesday since it was already booked by Abel L in Step 3. The new space is visible on the reservation summary page. When the conflicting reservation occurrences are resolved, the application tries to assign a new workplace, date, and time within the same module or an alternative space is assigned for the existing date and time. You're also notified via email. The New space state indicates that a new space is assigned due to a conflicted reservation. Nota: When a conflicting recurring reservation gets auto-resolved, its status is shown in the Reservation table, and the Reservation subtype column is set to Exception. 8. If the Auto-resolve recurring conflicts property is set to false or not enabled in the Reservable module, and you try to make a reservation (see Step 3), conflicting reservations occur if the same space is booked by another workplace user. In such cases, the employee is expected to resolve the reservation conflicts manually by finding an alternative space, date, and time. 9. When viewing the details of a conflicting reservation, the employee can find an alternative space and time using the Recurrences option on the Reservation Summary page. 10. Select the required options from the Actions drop-down list on the Reservation Summary page: * Change reservation occurrence * Cancel occurrence * Cancel series * Share reservation {#recurring-reservations__ul_yv3_rfs_2yb} 11. From the email notifications that you receive, select the View reservation series option to update space and time for a conflicted reservation. 12. Find an available space or time and create a reservation. 13. Submit the reservation. If the Auto-resolve recurring conflicts option is enabled, the conflicting recurring reservation in a series is resolved and the user is assigned an available space. When this option isn't enabled, workplace users must manually update the time and space for a given reservation. **Tarefas relacionadas** * [Create a reservation](https://www.servicenow.com/docs/f_JpiQYY4rHpDu0y9aKXQw "Create reservations across multiple buildings, campuses, neighborhoods, or sites. Create a reservation spanning across multiple days. Add attendees or visitors to a reservation. Synchronize reservation details and resolve conflicts when scheduling recurring reservation events. Add workplace services (room configurations, catering, and so on) to your reservation.") * [Add invitees as collaborators and create a reservation](https://www.servicenow.com/docs/YSpDarXBH0jyYsor6rTavA "Employee can add their colleagues as collaborators while making a reservation. Employees can view availability of their colleagues on the reservation portal search page while making a reservation to find an available space.") * [Set a location as favorite using the Space details page](https://www.servicenow.com/docs/jD68_XQ_7sREhybcZ3hrGw "Mark your most reserved workplace location as favorite in the Workplace Service Portal. Once the location is set as favorite, it is displayed first whenever you search for locations to make a reservation.") * [Reserve a space near your colleague](https://www.servicenow.com/docs/4a00TSnf9_poTc~iOCF8fw "Make a workplace reservation and reserve a space near your team member or a colleague.") * [Create a multi-day reservation](https://www.servicenow.com/docs/1ngjWea4DUbXm5_cYXtgBA "Workplace users can now reserve a space covering multiple days. Employees can reserve a space that spans across multiple days.") * [Create multi-building reservations](https://www.servicenow.com/docs/o5V6IJBho7u~_P1yaUsQNg "Reserve multiple spaces spanning across multiple buildings in different timezone. Create multi-building reservations for the same date and time in a single reservation.") * [Create neighborhood reservations](https://www.servicenow.com/docs/DODWDzt~7uLxKOAJfNqMBA "Reserve neighborhood spaces using Advanced reservation.") * [Create reservation for multiple workplace items](https://www.servicenow.com/docs/wMfqbt1CGDfhGgubMxlc6Q "Reserve multiple workplace items for the same date and time in a single reservation.") * [Enable shift-based reservation](https://www.servicenow.com/docs/vEWR6ha5CYDnCWAt6I6rCg "As an admin, enable employees to reserve a workplace item for a shift. Configure the spaces that can be reserved for a shift. Specify the users who can make shift-based reservation.") * [Create a reservation along with a shared reservation](https://www.servicenow.com/docs/smpeu3tqoDjE0QcUvsum4Q "Reserve a workplace near to your co-worker using their shared reservation details.") * [Create a reservation including a virtual meeting link](https://www.servicenow.com/docs/TpBrLWjtJyDeFiHZn4~9rQ "Enable employees who are located outside the office to join a reservation by using a virtual meeting link. A virtual meeting link is created for an employee selected in \"On behalf of\".") * [Create a shift reservation](https://www.servicenow.com/docs/UC7pKs~~FzXnTHkrNBU6wQ "Reserve a workplace item for a shift. Create a single reservation or a recurring reservation for the same shift.") * [Create a group reservation](https://www.servicenow.com/docs/OZ~GUvUAAsXC~9gk5e0lMw "Reserve multiple spaces for different users in a single group reservation.") * [Share, modify, or cancel a reservation](https://www.servicenow.com/docs/pcEG0b58cM313gEA~z6xwQ "You can view, modify (update), or cancel a reservation. Update the reserved workplace item or the date and time for a reservation.") * [Reserve a workplace using the Quick Reservation widget](https://www.servicenow.com/docs/XxE_YbDtJxzjmYHL94Dz5Q "Reserve a workplace quickly by using the Quick Reservation widget in the Workplace Service Portal. The widget enables you to select from a list of available time slots instead of specifying the start and end times.") * [Download an iCalendar for a reservation](https://www.servicenow.com/docs/SddDqOEJQn4fXUSowxDCfg "Add the reservation to your office calendar by downloading the iCalendar of the reservation.")