---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Integrating Workplace Services Kiosk with Workplace Indoor Mapping

# Integrating Workplace Services Kiosk with Workplace Indoor Mapping {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Integrate Workplace Services Kiosk with Workplace Indoor Mapping to provide options to kiosk users to search for a space, get directions, and raise cases.

## Integration Overview {#integrating-kiosk-indoor-map__section_myp_tzm_vbc}

1. Create a kiosk configuration that you want to use for indoor mapping. For more information, see [Create a kiosk configuration](https://www.servicenow.com/docs/EC_NhfzcGmZJSGUNtLa_Sw "Create a kiosk configuration, assign a homepage, and link a kiosk device module.").  
   You can also use existing kiosk configurations if they fit your requirement.  
   Nota:  
   You can create a custom homepage for the kiosk configuration or use the default one. For more information about creating a homepage, see [Create a kiosk homepage](https://www.servicenow.com/docs/C5kmLkVVrN9ovk7~Uq0g_A "Create a homepage configuration that is displayed when a user opens the kiosk device.").
2. Create a map feature configuration from Workplace Central. For more information, see [Configure map features for kiosk](https://www.servicenow.com/docs/enqAy_rXeqvtbioyUks32g "Configure map features such as actions and data visualization for the kiosk.").
3. Set up the kiosk position and map settings. For more information, see [Configure the kiosk position and map settings](https://www.servicenow.com/docs/zy720PRrP~0UvB6hapvsiw "Configure the kiosk position and camera position on the map.").
4. Configure a module for the kiosk indoor map. For more information, see [Configure a module for kiosk indoor mapping](https://www.servicenow.com/docs/Udzg8Lx~xLxoXLIBLakI7Q "Create a module for the kiosk to decide the flow for the kiosk.").
5. Assign the kiosk configuration to a kiosk device. For more information, see [Setting up a kiosk device](https://www.servicenow.com/docs/cAQWRvAuzC1epvumvF2t8w#setting-up-kiosk-device "Set up a kiosk device by assigning a kiosk to a physical device.").

{#integrating-kiosk-indoor-map__ol_kh2_xgt_vbc}

After integrating Workplace Services Kiosk with Workplace Indoor Mapping, kiosk users browse the workplace, search for spaces, get directions, and raise cases. For more information, see [Using Kiosk Indoor Mapping](https://www.servicenow.com/docs/Syol72M~xymDr3BdJZK8mw "Use the kiosk indoor mapping feature to search for spaces, get directions, and raise cases.").

If an error occurs on the kiosk at run time, a generic error page is displayed to the user. As an admin, you can find information about the errors in the system logs. For more information about error scenarios, see [Workplace Services Kiosk error scenarios](https://www.servicenow.com/docs/CiRD~meiXkKdiyWouy3Zrg "Find the cause and related information of kiosk errors in the system logs.").

The kiosk uses the Kiosk general request record producer to create a case from the Raise an issue modal. You can configure the record producer by navigating to Workplace Case ManagementWorkplace Case Management - SetupRecord producers.