---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Install the Mappedin integration

# Install the Mappedin integration {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Activate the Mappedin integration if you have the admin role.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

Mappedin is integrated with Workplace Service Delivery depending on
the release version:

* For the Rome and later releases, install the Workplace Service Delivery with Mappedin (sn_wsd_mappedin)
  plugin and the Mappedin plugin from store.

* For the New York release with the full Workplace Service Delivery Suite (sn_wsd_suite) or just a few applications, ServiceNow Customer Service must first activate the following plugins:
  * ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
  * ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
  {#wsm-mappedin-activate__ul_wjm_q4f_5rb}

  After these plugins are activated, activate Workplace Space Mapping (sn_wsd_space_map).
{#wsm-mappedin-activate__ul_ott_5w4_xrb}

## Procedimento

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#wsm-mappedin-activate__find-plugins-cmd}
{#wsm-mappedin-activate__navigate-application}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#wsm-mappedin-activate__p_cb1_nfg_h1c}
   {#wsm-mappedin-activate__find-plugin-cmd}
{#wsm-mappedin-activate__find-plugin}
3. Select Install to start the installation process.  
   Nota:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/bundle/australia-platform-administration/page/administer/plugins/task/find-components.html). {#wsm-mappedin-activate__activate-plugin}
{#wsm-mappedin-activate__activate-plugin}{#wsm-mappedin-activate__steps_db1_2ms_j4b}