--- sourceDocument: Australia Impact sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/impact Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Impact ft:clusterId : - ipact bundleId : - ipact --- # Jumpstart Your ServiceNow AI Journey # Jumpstart Your ServiceNow AI Journey {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 min. de leitura This Accelerator provides guidance on how to achieve your organization's goals and objectives with ServiceNow's AI capabilities. ## Accelerator Overview {#jumpstart-snow-ai-journey__section_nv3_rvh_c5b} Jumpstart Your ServiceNow AI Journey provides Impact customers with an overview of the ServiceNow catalog of AI and automation capabilities to enable you to kick start your hyper-automation journey and transform business processes and user experience. This includes building a personalized AI maturity journey with ServiceNow AI capabilities aligned with your strategic goals and objectives, as well as recommended Impact AI Accelerators to expedite time to value. Jumpstart Your ServiceNow AI Journey helps Impact customers navigate ServiceNow's expansive catalog of AI and automation capabilities with prescriptive guidance tailored to organizational objectives. This includes building a personalized roadmap to adopt the ServiceNow capabilities that are aligned with your strategic goals and recommending Impact AI Accelerators to accelerate and enhance adoption. This feature is available for packages such as Impact Advanced and Impact Total along with the Impact Guided package and Strategic Value or Platform Governance, as add-on. Nota: This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at . ## What You Get {#jumpstart-snow-ai-journey__section_vhc_tvh_c5b} Session Preparation : * Provision a temporary instance  * Run AI Adoption Scan to assess current usage of AI and related products * Activate and run [Automation Discovery](https://www.servicenow.com/docs/access?context=automation-discovery&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) to identify opportunities. * Assess current AI maturity {#jumpstart-snow-ai-journey__ul_chq_rqk_dzb}​ : * Provision a temporary instance (if applicable) * Run AI Adoption Scan on the instance copy to assess current usage of AI and related products * Activate and run AI-powered data exploration tools to provide insights on opportunities to leverage AI products {#jumpstart-snow-ai-journey__ul_hnk_scj_13c} Customer Coaching Session #1(upto 1.5 hours) : Discovery session to: * Set Accelerator expectations * Conduct rapid SWOT Analysis * Discuss strategic goals and objectives {#jumpstart-snow-ai-journey__ul_l4y_p3l_dzb} Customer Coaching Session #2 (Up to 1 hour) : Review of: * Business objectives * AI Adoption Brief * ServiceNow AI Blueprint * AI Maturity Journey * Automation Opportunities * AI Strategic Action Plan * Impact AI Accelerators Roadmap {#jumpstart-snow-ai-journey__ul_rnx_swh_c5b} Customer Coaching Session #3  (Optional upon Customer request - up to 1 hour) : * Opportunity for Questions and Answers related to ServiceNow AI Journey * Begin the newly created Impact AI Accelerator roadmap {#jumpstart-snow-ai-journey__ul_ns1_lgp_chc} ## Requested Customer Resources {#jumpstart-snow-ai-journey__section_mbc_jxh_c5b} {#jumpstart-snow-ai-journey__table_wzw_lxh_c5b__entry__4} | Customer Resource | Responsibilities | Required | Recommended | |-|-|:-:|:-:| | Executive Suite: CTO, CIO (Required) | Responsible for the overall ServiceNow roadmap. | ✓ | | | Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | | | System Administrator(s) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | | | Enterprise Architect(s) | Provides a holistic view of the organization's strategy, processes, and other systems, including any necessary policy or organizational requirements. Helps guide the Platform Owner to align with technical or functional standards. | ✓ | | | Developer(s) | Writes code for the ServiceNow platform. | ✓ | | | Service Desk Manager | Subject matter expert responsible for managing Service Desk. | | ✓ | | Application Owner(s) | Manages ServiceNow application(s) (for example,ServiceNow HRSD owner). | | ✓ | | Application Service Owner(s) | Manages all applications across a given division (for example, Incident management or HR application owner). | | ✓ | | Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | | ✓ | [Tabela 1. Customer resource and responsibilities] {#jumpstart-snow-ai-journey__table_wzw_lxh_c5b} {#jumpstart-snow-ai-journey__table_pxg_lhp_chc__entry__4} | Customer Resource | Responsibilities | Required | Recommended | |:-|:-|:-:|:-:| | Top Management | Provides insight into objectives, defines targets and success metrics, commits resources to execute roadmap activities, and demonstrates executive commitment to success. | ✓ | | | Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | | | Subject Matter Experts(s) | Stakeholders that provide insights into pain points at a granular level, support objective setting and success metric definition, and identify qualified resources to execute activities. | ✓ | | | Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | | ✓ | [Tabela 2. Customer resource and responsibilities] {#jumpstart-snow-ai-journey__table_pxg_lhp_chc} ## Requested Information {#jumpstart-snow-ai-journey__section_tsh_fyh_c5b} Please refer to the applicable Impact Accelerator Description available at  ## Requested Information/Access {#jumpstart-snow-ai-journey__section_eb1_j3p_chc} * Objectives \& horizon -- 3 outcomes you want in the next 3--6--12 months * Scope boundaries -- units/products/geographies In vs. Out * Top 3--5 use cases -- name, stage (idea/pilot/prod), owner * Constraints -- budget/timebox, key staffing/tools limits * Obligations -- top laws/standards/contracts that are important * Risk appetite \& red lines -- what's acceptable/not * Success \& safety metrics -- 2--3 draft thresholds (for example, accuracy ≥X, bias ≤Y, drift alert at Z) * Current-state snapshot -- yes/no on: inventory exists, policy exists, risk review exists, monitoring exists. {#jumpstart-snow-ai-journey__ul_tcz_j3p_chc} * Objectives \& horizon -- 3 outcomes you want in the next 3--6--12 months. * Scope boundaries -- units/products/geographies in vs. out. * Top 3--5 use cases -- name, stage (idea/pilot/prod), owner. * Constraints -- budget/time box, key staffing/tools limits. * Success metrics -- how do you quantify success (MTTR, etc.) {#jumpstart-snow-ai-journey__ul_odw_wdj_13c} Nota: Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the [Impact Accelerator Terms Matrix](https://www.servicenow.com/legal/servicenow-impact.html). ## Exceptions {#jumpstart-snow-ai-journey__section_xzg_lyh_c5b} This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments, or to managed service providers (except for their internal use). ServiceNow is not responsible for implementing AI Journey recommendations on Customer's sub-production or production instances.