---
sourceDocument: Australia IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/it-asset-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Create knowledge articles for firmware models

# Create knowledge articles for firmware models {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Attach helpful and relevant knowledge articles to the firmware model in the OT Asset Workspace.

## Antes de Iniciar

Importante:  
The OT Asset Management application must be activated to access the OT Asset Workspace. For details, see [Install OT Asset Management](https://www.servicenow.com/docs/YnszmZ6YJIqo8iweTUiUKA "You can install the OT Asset Management application (com.sn_otam) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they aren’t already installed.").

Role required: sn_otam.ot_asset_manager

## Procedimento

1. Navigate to WorkspacesOT Asset WorkspaceOT Model Management.
2. Select the Firmware tab.
3. Select the firmware model for which you want to attach the knowledge article.
4. Select the Knowledge tab.
5. Select New.
6. On the Create New Knowledge form, select the knowledge article that you want to add in the Knowledge field.
7. Select Save.
**Tarefas relacionadas**   

* [Create a knowledge article for Enterprise Asset Management](https://www.servicenow.com/docs/Crbbj4YbasfvNZ_GLbg96g "Create and edit knowledge articles within a knowledge base to share information across your organization.")  
**Tópicos relacionados**   

* [Knowledge Management](https://www.servicenow.com/docs/access?context=knowledge-management&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US)