---
sourceDocument: Australia IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/it-asset-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Complete on-site repair tasks

# Complete the RMA process for a defective enterprise asset through an on-site
repair {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 min. de leitura

Perform all tasks that are required for an on-site repair so that you can complete
the RMA process for a defective enterprise asset. You must perform this set of tasks
separately for each defective enterprise asset that requires an on-site repair.

## Antes de Iniciar

Before you can proceed with the RMA process for a defective enterprise asset on-site,
you must complete the Prepare task for the associated RMA order line. See [Complete the Prepare task for an RMA order line](https://www.servicenow.com/docs/WjLs_ASZdxNdruOyrH2KHQ "Complete the Prepare task for an RMA order line so that you can proceed with replacing or repairing the given enterprise asset. Alternatively, you can reject the RMA to avoid taking any action on the given enterprise asset.") for detailed instructions.

Role required: sn_eam.enterprise_asset_manager or enterprise_asset_technician

## Procedimento

1. From the Enterprise Asset Workspace, open the Inventory view.
2. Select the RMA orders tab.
3. From the list of available RMA orders, select the RMA order that you want to close.  
   The RMA order record opens.
4. On the RMA Order Lines tab of the RMA order record, select the RMA order line for the enterprise asset that you want to repair.  
   The RMA order line record opens.
5. Complete and close the On-site repair task for the RMA order line.  
   To successfully complete and close this task, you must either repair the defective enterprise asset on-site, move the RMA process off-site with the asset vendor, or reject the on-site repair request.
   1. On the RMA Line Tasks tab of the RMA order line record, select the task number for the On-site repair task.  
      Alternatively, select the task number that is displayed in the Current task field of the RMA order line record header.  
      The On-site repair task opens.
   2. On the Details tab of the On-site repair task, fill in the fields.  
      {#complete-on-site-rma__table_qhs_wnx_3tb__entry__2}

      | Field | Description |
      |-|-|
      | RMA Line Task Details ||
      | State | State of the task. |
      | Assignment group | Group to which the task is assigned. |
      | Assigned to | User to which the task is assigned. |
      | Work notes list | Users who receive notifications when work notes are added to the task. |
      | RMA decision | Action that you performed on the defective enterprise asset. Select one of the following options: * Repair: Option indicating that you successfully repaired the defective enterprise asset on-site. * Off-site: Option indicating that you are moving the RMA process off-site with the asset vendor. Select this option if you are unable to repair the defective enterprise asset on-site. * Reject: Option indicating that you rejected the on-site repair request. {#complete-on-site-rma__ul_nhn_54z_3tb} |
      | Short description | Brief description of the task. |
      | Description | Detailed description of the task. |
      | Notes ||
      | Work notes | Notes about the task that are visible to all users within your organization. |
      [Tabela 1. Details tab]

      {#complete-on-site-rma__table_qhs_wnx_3tb}
   3. Select Close Task.

   {#complete-on-site-rma__substeps_wm4_t4d_ntb}  
   The On-site repair task automatically closes with an updated state of Closed Complete.

   If you set the RMA decision field to Off-site, proceed to [Complete the RMA process for a defective enterprise asset through an off-site replacement or repair](https://www.servicenow.com/docs/Fop1h~8F8vycR3zVUbpmcg "Work with your asset vendor to perform all tasks that are required for an off-site replacement or repair so that you can complete the RMA process for a defective enterprise asset. You must perform this set of tasks separately for each defective enterprise asset that requires an off-site replacement or repair.") to continue with the RMA process off-site.
{#complete-on-site-rma__steps_dqr_cfy_3tb}

## Resultado

If you successfully repaired the defective enterprise asset, the RMA order line moves to the Completed stage. In the corresponding asset record, the State field changes to In stock
and the Substate field changes to Available.

If you moved the RMA process off-site, a Shipment task automatically populates on the
RMA Line Tasks tab of the RMA order line. You must then
ship the defective enterprise asset back to the asset vendor so that they can
complete the remaining replacement or repair tasks off-site. See [Complete the RMA process for a defective enterprise asset through an off-site replacement or repair](https://www.servicenow.com/docs/Fop1h~8F8vycR3zVUbpmcg "Work with your asset vendor to perform all tasks that are required for an off-site replacement or repair so that you can complete the RMA process for a defective enterprise asset. You must perform this set of tasks separately for each defective enterprise asset that requires an off-site replacement or repair.") for detailed instructions on how to replace
or repair a defective enterprise asset off-site.

If you rejected the on-site repair request, the RMA order line moves to the Completed stage. However, the defective enterprise asset remains in the In stock state and Pending repair substate. You must submit a new RMA order to
take additional action on the asset.

## O que Fazer Depois

Complete the RMA process for any remaining RMA order lines within the RMA order. After all RMA order lines reach the Completed stage, the RMA order is closed.