--- sourceDocument: Australia IT Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/it-asset-management Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia IT Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # Managing enterprise asset shipments # Managing enterprise asset shipments {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura Track and manage your enterprise asset shipments in real-time by integrating the Enterprise Asset Management application with third-party shipping carriers using the IT Asset Management integration framework. ## Prerequisites {#manage-shipments-eam__section_nwg_www_txb} Before you can integrate the Enterprise Asset Management application with a third-party shipping carrier, the shipping carrier must complete the following prerequisites: * Enable cross scope access on their third-party application. * Create a script include that extends the base ITAMShipmentIntegration script so that you can connect to their third-party application and retrieve shipment details in real-time. * The script include must be available in the IT Asset Management application scope. However, the Caller access isn't restricted and Accessible from fields must be available in All application scopes. * Business logic must be implemented within the fetchShipmentinfo function to enable communication with the carrier API based on tracking numbers. The carrier API is required for connecting to the third-party application and for retrieving shipment details. * The fetchShipmentinfo function must return a JSON object with the following HTTP response code and message: { httpResponseCode: 200, httpResponseMessage: 'SUCCESS' } * When the script include is in test mode, the shipping carrier invokes the carrier API to validate your connection to their third-party application. The shipping carrier can then either verify and return the response or query the shipments and invoke the processResponse function using the following response format: [ { trackingNumber: '', deliveryDate: '', pickupDate: '', packageStatus: ''. statusDetail: '', trackingURL: '', parcelWeight: '', deliveryServicesCost: '', currency: '' } ] If the shipping carrier invokes the processResponse function, they must return the response after the function completes. {#manage-shipments-eam__ul_tlv_hzw_txb} * Create an integration profile with the appropriate name, carrier API details, and connection details. This integration profile enables you to connect to the third-party application so that you can retrieve shipment details. * If the third-party application uses the ServiceNow Credentials \[discovery_credentials\] table or any other ServiceNow table with Password2 fields, provide a KMF access map policy to enable access to those tables. For more information on KMF access map policies, see [Password2 encryption with the Key Management Framework (KMF)](https://www.servicenow.com/docs/access?context=password-2way-encrypted-fields&version=australia&pubname=australia-platform-security&ft:locale=en-US). {#manage-shipments-eam__ul_n2l_vyw_txb} After the shipping carrier completes these prerequisites, you must complete these additional prerequisites: * If the integration profile contains connection details through a connection and credentials alias, update those details as needed so that you can successfully authenticate and connect to the carrier API. * Associate the shipping carrier with the integration profile. {#manage-shipments-eam__ul_qcq_fxw_txb} * **[Use Advanced Shipment Notification in Enterprise Asset Management](https://www.servicenow.com/docs/hO9aKbgE0vvJwSCV~u76qQ)** Use Advanced Shipment Notification (ASN) to automate and create enterprise asset records for when your assets are in transit. * **[Create a shipment carrier record in Enterprise Asset Workspace](https://www.servicenow.com/docs/1CW9XrspvrmUiwXsJWbZYA)** Create a shipping carrier record in the Enterprise Asset workspace to associate the carrier with an integration profile. * **[Script include for third-party shipping carrier integrations](https://www.servicenow.com/docs/_rR_qUERZEpbtDthkeNhzQ)** Before you can integrate the Enterprise Asset Management application with a third-party shipping carrier, that shipping carrier must create a script include that extends the base ITAMShipmentIntegration script. By extending this script, you can connect to the third-party shipping carrier application and retrieve shipment details in real-time. * **[Integrate with a third-party shipping carrier in the Enterprise Asset Workspace](https://www.servicenow.com/docs/EdLVGGwP52oAahy3wEpexg)** Integrate the Enterprise Asset Management application with a third-party shipping carrier so that you can track the real-time status of your enterprise asset shipments. * **[View integration profiles for third-party shipping carriers in the Enterprise Asset Workspace](https://www.servicenow.com/docs/5erxkBXabsekdayp0EoTDQ)** View the integration profiles for your third-party shipping carriers in the Asset operations view of the Enterprise Asset Workspace. These integration profiles enable you to connect to third-party shipping carrier applications so that you can retrieve shipment details for your enterprise assets. * **[Associate a third-party shipping carrier with an integration profile in the Enterprise Asset Workspace](https://www.servicenow.com/docs/cOqJ3bFetqprUjps9fbtyQ)** Associate a third-party shipping carrier with an integration profile so that you can successfully connect to that shipping carrier. * **[Remove a third-party shipping carrier from an integration profile in the Enterprise Asset Workspace](https://www.servicenow.com/docs/4zodZGT5mGqK7w8NKw4pAw)** Remove a third-party shipping carrier that you no longer want to associate with an integration profile. * **[Test the integration profile for a third-party shipping carrier in the Enterprise Asset Workspace](https://www.servicenow.com/docs/YzOc1gDogtF5XnRZh1oOjw)** Test the integration profile for a third-party shipping carrier so that you can mitigate any connection issues that arise. * **[View and add enterprise asset shipments](https://www.servicenow.com/docs/jkbBMxad1YQcYFqdPoGPnQ)** Use the Shipments list to view all active enterprise asset shipments from a central location. If an existing shipment doesn't appear on the list, you can add it manually.