---
sourceDocument: Australia IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/it-asset-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Managing RMA response orders for defective DaaS assets

# Managing Return Merchandise Authorization (RMA) response orders for defective Device as a Service (DaaS) assets {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

If you are a DaaS provider, vendor, or manufacturer, you can fulfill RMA requests from your customers by creating and managing provider-based RMA response orders.  
To successfully fulfill an RMA request, you must perform the following tasks in the RMA response order workflow:

1. [Create an RMA response order](https://www.servicenow.com/docs/feNyo5rtDTGK9BFRfAIo7Q "Create an RMA response order to track and manage the process of repairing or replacing the defective DaaS assets that are associated with an RMA request.")
2. [Create corresponding RMA response order lines](https://www.servicenow.com/docs/YakD6N1lpr49y9K5bkKY2Q "Create an RMA response order line for each defective DaaS asset that you want to repair or replace through an RMA response order. Use each order line to track and manage the tasks that you must complete to repair or replace the given asset.")
3. [Complete the RMA response order](https://www.servicenow.com/docs/NqP8qdqMj_9~3JGWzQmYrA "After you create an RMA response order with corresponding RMA response order lines, you must perform various tasks to complete and close the order.")
{#managing-rma-response-orders-daas-assets__ol_usg_czn_bhc}
* **[Create a Return Merchandise Authorization (RMA) response order for defective Device as a Service (DaaS) assets](https://www.servicenow.com/docs/feNyo5rtDTGK9BFRfAIo7Q)**   
  Create an RMA response order to track and manage the process of repairing or replacing the defective DaaS assets that are associated with an RMA request.
* **[Create a Return Merchandise Authorization (RMA) response order line for a defective Device as a Service (DaaS) asset](https://www.servicenow.com/docs/YakD6N1lpr49y9K5bkKY2Q)**   
  Create an RMA response order line for each defective DaaS asset that you want to repair or replace through an RMA response order. Use each order line to track and manage the tasks that you must complete to repair or replace the given asset.
* **[Completing a Return Merchandise Authorization (RMA) response order for defective Device as a Service (DaaS) assets](https://www.servicenow.com/docs/NqP8qdqMj_9~3JGWzQmYrA)**   
  After you create an RMA response order with corresponding RMA response order lines, you must perform various tasks to complete and close the order.