---
sourceDocument: Australia IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/it-asset-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Service Exchange configuration for Zero Touch Refresh

# Service Exchange configuration for Zero Touch Refresh {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The Zero Touch Refresh flow uses the Service Exchange application to connect providers with your ServiceNow instance to manage asset refresh requests. Your employees and the provider can work on requests in their own environments.

## Service Exchange setup for providers {#service-bridge-config-ztr__section_jmc_gzr_2xb}

Providers should perform the following setup tasks to communicate the details of Zero Touch Refresh requests:

1. [Install Service Exchange for Providers](https://www.servicenow.com/docs/access?context=install-service-bridge-v2-provider&version=australia&pubname=australia-service-exchange&ft:locale=en-US).  
   Nota:  
   To migrate from the legacy Service Exchange application, see [Migrate from Service Exchange (legacy)](https://www.servicenow.com/docs/access?context=service-bridge-v2-migrate&version=australia&pubname=australia-service-exchange&ft:locale=en-US).
2. [Onboard a new Service Exchange
   customer](https://www.servicenow.com/docs/access?context=service-bridge-v2-onboarding&version=australia&pubname=australia-service-exchange&ft:locale=en-US).
3. [Trigger the assignment of a remote task](https://www.servicenow.com/docs/VcM9AGf6t6cXLmIFHEluOw "As an asset provider, create remote task definitions that trigger the assignment of a remote task for your customer to communicate the details of Zero Touch Refresh requests.").
{#service-bridge-config-ztr__ol_y2t_4jq_2xb}

## Service Exchange setup for employee requests {#service-bridge-config-ztr__section_or3_nzr_2xb}

Perform the following setup to communicate the details of Zero Touch Refresh requests with the provider:

1. [Install Service Exchange for Consumers](https://www.servicenow.com/docs/access?context=install-service-bridge-v2-customer&version=australia&pubname=australia-service-exchange&ft:locale=en-US).
2. [Activate the remote task definitions published by the provider](https://www.servicenow.com/docs/no4McF4Mgeu7VyFpEZPMsQ "Activate the remote task definitions published by the provider on your instance so that your provider can fulfill your Zero Touch Refresh requests.").
{#service-bridge-config-ztr__ol_ccd_b3r_2xb}