---
sourceDocument: Australia IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/it-asset-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Submit an RMA request

# Submit an RMA request {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Submit a Return Merchandise Authorization (RMA) request to initiate an RMA process
with your vendor. You can repair or replace a faulty asset.

## Antes de Iniciar

Role required: asset and inventory user

The asset, inventory_user, or itil role can only access the reports of the RMA
request lines.

## Procedimento

1. Navigate to AllService CatalogAsset LifecycleAsset RMA Order.
2. To initiate an RMA request for a defective asset or consumable, click Add.
3. In the Asset field on the Add Row form, select the defective asset or consumable for which you want to initiate the RMA request.  
   You can select multiple rows of assets and consumables. You can't select an excluded asset. For more information about asset exclusion, see [Hardware Asset Management license exclusion](https://www.servicenow.com/docs/pmUYmy~7MSOkpVzjuR5vpA "Pay only for the assets using licensed Hardware Asset Management features and exclude an asset for which you don't want to use the licensed features.").  
   If you select a consumable, a Quantity field appears beside the Asset field. In the Quantity field, enter the number of defective consumables for which you want to initiate the RMA.
4. To add the selected assets or consumables, click Add.
5. To submit the RMA request, click Submit.

## Resultado

The RMA request is created. A confirmation message appears with the RMA request number.