---
sourceDocument: Australia IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/it-asset-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Explore

# Exploring Now Assist for Software Asset Management (SAM) {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

With the Now Assist for Software Asset Management (SAM) application, Software Asset Management managers can use generative AI capabilities for tasks such as generating compliance summaries, optimization recommendations, and automating SaaS user resolution.

## Now Assist for SAM overview {#exploring-now-assist-sam__cf-exploring-parent-overview}

The following generative AI capabilities are available:

* Generate detailed publisher and product summaries to enhance software estate visibility and streamline compliance evaluation.
* Generate recommended actions to manage software license compliance and optimize licensing spend.
* Generate user resolution rules to ensure accurate mapping of incoming subscription data to SAM users.

The generative AI skills can be used only by the sam_user role and the sam_admin role.

Custom role configurations for accessing generative AI skills are preserved. For example, if you added an alternative role such as the sam_admin role instead of the default sam_user role, the sam_admin
role will retain access, while the sam_user role will lose access, as per the custom configuration.

The sam-user role also contains the Now Assist Admin User (sn_nowassist_admin.user) role. This provides the sam_user role read-only access to the Now Assist Admin to view the generative AI skills.

You can use Now LLM Service, Now LLM Long Term Stable models (LTS), Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all Now Assist skills and AI agents. Use the Configuration Controls in [AI Control Tower](https://www.servicenow.com/docs/access?context=ai-model-providers&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) to define which options are available, then set the skill-level preferences in the [Now Assist Admin console](https://www.servicenow.com/docs/access?context=manage-large-language-models&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see [Large language models on the ServiceNow AI Platform®](https://www.servicenow.com/docs/access?context=exploring-large-language-models&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

Domain separation is supported in Now Assist for Software Asset Management (SAM). For details, see [Domain separation in the Now Assist Admin console](https://www.servicenow.com/docs/access?context=domain-separation-in-the-now-assist-admin-console&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

## Now Assist for SAM skills {#exploring-now-assist-sam__section_xgb_ssz_4dc}

The Now Assist for SAM application includes generative AI that provides your Software Asset Management managers with an AI-based summary of products and publishers within your organization's software estate.
Additionally, you also get AI-powered recommended actions that help you to mitigate license compliance risk.  

Publisher compliance summarization

:   Provides insights into publisher summaries, focusing on software deployment, license compliance, optimizations, and configuration health. The streamlined process highlights critical information about your software assets, making it easier for you to manage licenses and ensure compliance with publisher contracts.

Product compliance summarization

:   Provides insights into specific product summaries for publishers, focusing on software deployment, license compliance, optimization, and issues.

Recommended actions

:   Provides a list of recommended actions that you can perform to fix any configuration, maintenance, and optimization related issues to manage software license compliance and optimize licensing spend.

* **[Supporting information for Now Assist for Software Asset Management (SAM)](https://www.servicenow.com/docs/wtfeb9DnqXETBZ_KiPk7WQ)**   
  Get a quick overview of the important information that is related to the Now Assist for Software Asset Management (SAM) application.