---
sourceDocument: Australia IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/it-asset-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Cancel a request from the service catalog

# Cancel a request from the service catalog {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

You can cancel a request from the service catalog if, for example, the item is no
longer needed or the request was not approved.

## Antes de Iniciar

Role required: catalog_admin, procurement_admin, or procurement_user

## Por Que e Quando Desempenhar Esta Tarefa

When a service catalog request is canceled, the following actions occur automatically.

* Associated purchase orders that have not been received are canceled.
* All procurement tasks are canceled.
* Associated transfer orders are canceled, if all transfer order lines related to the transfer order are also associated with the service catalog request and the transfer order lines have all been canceled. If the transfer order contains transfer order lines that are not related to the service catalog request and those lines have not been canceled, the transfer order is not canceled.
{#t_CancelReqFromServCatalog__ul_tvt_nzw_wq}

Associated transfer order lines that are in the In Transit or
Delivered stages are not canceled.

## Procedimento

1. Navigate to AllProcurementRequestsRequests.
2. Click a request Number.
3. Click Cancel Request.
**Tarefas relacionadas**   

* [Track a request from the service catalog](https://www.servicenow.com/docs/d_oVdVZNZN_cb~CyYLeorg "The Procurement application lets you track a request that was ordered from the service catalog.")
* [View and edit a catalog task](https://www.servicenow.com/docs/BVoIHKhJgbZ3XmsFy6ODSQ "Catalog tasks are used to source items and fulfill requests. You can view and edit catalog tasks from a request.")
* [Create a purchase order](https://www.servicenow.com/docs/jpIN7Qv5DzsOjECCv3BKKg "You can create a purchase order. Purchase orders specify assets to order from a single vendor.")
* [Create an asset and reserve it for the requester](https://www.servicenow.com/docs/4TiobZYdjkKhdtlgEtR0Sw "Create the asset before they're delivered so that you can create the asset record with an asset tag and serial number early in the process and reserve the asset for the user who requested it. The receiver can only select the assets to be received as assets are pre-created.")