---
sourceDocument: Australia IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/it-asset-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Create a Microsoft 365 integration profile

# Create a Microsoft 365 integration profile {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 min. de leitura

Create an integration profile to track software subscriptions and optimize stale
licenses for the Microsoft 365 service.

## Antes de Iniciar

ServiceNow Role required: sam_integrator  
To integrate with Microsoft 365, activate the following plugins:

* Software Asset Management Professional for Microsoft (com.snc.samp.microsoft) plugin
* Software Asset Management - SaaS License Management (sn_sam_saas_int) plugin from the [ServiceNow Store](https://store.servicenow.com/)

  For more information, see [Request SaaS License Management](https://www.servicenow.com/docs/MXhxhVo9zWV7PxaNw_jF2g "Request the Software Asset Management - SaaS License Management plugin (sn_sam_saas_int) so that you can create and manage integrations with your SaaS and Single Sign-on (SSO) applications. You can use these integrations to track license usage and to reclaim unused licenses.").
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## Por Que e Quando Desempenhar Esta Tarefa

If you're using Software Asset Workspace, the option to create the direct integration profile in Core UI is inactive.

## Procedimento

1. From a web browser, open your ServiceNow instance.

   | Interface | Action |
   | Core UI | Navigate to AllSoftware AssetSaaS LicenseDirect Integration Profiles |
   | Software Asset Workspace | 1. Navigate to WorkspacesSoftware Asset WorkspaceLicense operations. 2. Under User subscription, select Direct integration profiles. {#set-up-microsoft-office-365__ol_yhz_zml_bcc} |
   |-|-|

   {#set-up-microsoft-office-365__choicetable_w41_4c4_2cc}
2. Select New.
3. Select Microsoft 365 Integration Profile.
4. On the form, fill in the fields.  
   {#set-up-microsoft-office-365__table_e5p_q3w_rqb__entry__2}

   | Field | Description |
   |-|-|
   | Display name | Name of the integration profile. For example, <kbd class="ph userinput">Microsoft 365 integration for &lt;<var class="keyword varname">your-company</var>&gt;</kbd>. |
   | Client Id | Client ID of the application that you registered in the Microsoft Azure portal. Enter the application (client) ID that you copied in [Register a Microsoft Entra ID application](https://www.servicenow.com/docs/tShNUsq5Tp9mUDU87FlvMg "Register an application through the Microsoft Entra ID portal."). |
   | Client secret | Client secret of the application that you registered in the Microsoft Azure portal. Enter the client secret that you copied in [Register a Microsoft Entra ID application](https://www.servicenow.com/docs/tShNUsq5Tp9mUDU87FlvMg "Register an application through the Microsoft Entra ID portal."). |
   | Tenant name or Id | Globally unique identifier (GUID) of the application that you registered in the Microsoft Azure portal. Enter the directory (tenant) ID that you copied in [Register a Microsoft Entra ID application](https://www.servicenow.com/docs/tShNUsq5Tp9mUDU87FlvMg "Register an application through the Microsoft Entra ID portal."). Aviso: When entering the directory (tenant) ID, don't add any additional extensions to the ID. Enter the ID exactly as it was copied in [Register a Microsoft Entra ID application](https://www.servicenow.com/docs/tShNUsq5Tp9mUDU87FlvMg "Register an application through the Microsoft Entra ID portal."). |
   | REST message | Message that enables you to send requests to a REST web service endpoint. |
   | Profile type | Type of integration profile. This field is automatically set to Microsoft 365. |
   | Permission type | The type of permission for the integration profile to access data correctly and securely. Values include: * Application: Permissions that enable the application to access any data without a signed-in user. * Delegated: Permissions that enable the application to act in place of a signed-in user. {#set-up-microsoft-office-365__ul_ucr_ttj_kfc} |
   [Tabela 1. Integration Profile form]

   {#set-up-microsoft-office-365__table_e5p_q3w_rqb}
5. In the Process configuration section, view the required user roles or API permissions to minimize security risks and optimize SaaS licenses.  
   Nota:  
   For more information about the required roles and scopes, see [Minimal user permissions](https://www.servicenow.com/docs/eaz4LK1cjblqiqpW4Ev7OA "Integrating the Software Asset Management application with the Microsoft 365 service enables you to track your software subscriptions and software usage to determine license compliance and act on optimization opportunities.") table.
   * The Download subscriptions check box is selected by default and you can't clear it.
   * The Download Activity check box is selected by default. If you clear it, activity data for this integration profile isn't pulled.
   * The Reclaim subscriptions check box is selected by default. If you don't want to reclaim subscriptions, you can clear this check box. If you clear it, the removal candidates are
     created but the reclaim subscription subflow isn't triggered or the reclamation process isn't initiated.

   {#set-up-microsoft-office-365__ul_nmd_wsd_xcc}
6. Select Submit.
7. On the integration profile form, select Validate Connection to verify the connection and credential details of this integration.  
   If the connection is successfully validated, the integration profile downloads subscriptions and activity data.  
   Nota:  
   If the Download Activity field is selected without configuring the optional Power BI settings, the Validate connection feature issues the following warning message: "All required APIs are validated successfully, but the optional Power BI API validation has failed."
8. **Opcional:** Check the status of the user subscription job by navigating to Software AssetAdministrationJob Results.
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## O que Fazer Depois

View all automatically generated software models for Microsoft 365 by navigating to Integration - Microsoft 365Software Models. A software model is a profile of the software that you have purchased, including information about the publisher, version, and discovery map. Software models record publisher information and create a profile.  
After creating an integration profile, view information about the profile in the Software Asset Workspace by navigating to License operationsUser subscriptionDirect integration profiles. You can select a Microsoft 365 integration profile to view the following related lists:

* Software Models
* Unrecognized Subscription Identifiers
* Scheduled Jobs
* Scheduled Job Results
* Software Subscriptions
* Subscription Identifier Exclusion Rule
* Subscription User Exclusion Rule
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After creating an integration profile, you can define subscription exclusion rules to keep certain subscriptions from license cost calculations. For more information, see [Subscription exclusions for SaaS and SSO applications](https://www.servicenow.com/docs/PlzIHTdQJSUV4YKap0L_3g#subscription-exclusions "Define subscription exclusions for your SaaS and SSO applications to optimize your licensing costs by keeping the excluded subscriptions out of license cost calculations.").

When you create an integration profile, a reclamation rule is automatically created
for the software. It's important that you review the reclamation rule to ensure that
it meets your specifications. You can view all automatically generated reclamation
rules for Office 365 by navigating to Software AssetAdministrationReclamation Rules. Reclamation rules are applied based on the Microsoft
System Center Configuration Management (SCCM) usage data that is pulled through the
Microsoft SCCM usage integration. For more information on these
reclamation rules, see [Create a reclamation rule to import Microsoft SCCM usage data](https://www.servicenow.com/docs/NuRQXn85gnSkNZ0STf3YpQ "To import your Microsoft SCCM data, create a reclamation rule for the product that you want the usage information for.").  
Nota:  
ServiceNow automatically creates one default reclamation rule for Office 365. You can also update the Last activity threshold field under the Subscription Usage Condition tab.
**Conceitos relacionados**   

* [Software Asset Management software suites](https://www.servicenow.com/docs/yXLB_Ldwad4fCgq9u8iVyQ "Software Suites is a way for a software publisher to group related applications as a set.")  
**Tarefas relacionadas**   

* [Review a software reclamation rule](https://www.servicenow.com/docs/BQaaxgVLdRamgCfcaXPvNw "Use reclamation rules to cancel user subscriptions that have limited to no activity.")  
**Referência relacionada**   

* [Reclamation rules for Microsoft 365 integration](https://www.servicenow.com/docs/CUyzlXDCm4WJpEN8q6Ferg "Reclamation rules for Microsoft 365 integration sets the minimum usage threshold for a subscription. If a subscription remains inactive for a specified period, Software Asset Management marks the subscription as a potential reclamation candidate.")