Verify whether inbound mTLS support is enabled for your instance

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Check whether inbound mTLS support is enabled for your ServiceNow AI Platform® instance. You need this feature enabled in order to run crawls for external content connectors.

    Antes de Iniciar

    Role required: none

    Por Que e Quando Desempenhar Esta Tarefa

    To run crawls for external content connectors, your ServiceNow AI Platform instance must have inbound mTLS support enabled. You can check the enablement status for this feature on your instance from a web browser or the curl command-line tool.

    If inbound mTLS support isn't enabled on your instance, you can open a service request case to ask Customer Service and Support to enable it for you.

    Procedimento

    1. In a web browser, navigate to the https://<instance-name>.service-now.com/adcv2/supports_tls status page, where <instance-name> is the name of your ServiceNow AI Platform instance.
      You can also access this status page using the curl command-line tool, replacing <instance-name> with the name of your ServiceNow AI Platform instance:
      curl -k "https://<instance-name>.service-now.com/adcv2/supports_tls"
    2. Check the response from the adcv2/supports_tls request.

    O que Fazer Depois

    If the response from the adcv2/supports_tls request is true, inbound mTLS support is enabled on your instance. You don't need to do anything else.

    If the response from the adcv2/supports_tls request is anything other than true, inbound mTLS support isn't enabled on your instance. Open a service request case at https://support.servicenow.com/now to ask Customer Service and Support to enable inbound mTLS support on your instance.