Configure knowledge-based authentication

Configure knowledge-based authentication (KBA) as an identification and authentication method that verifies a user’s identity by prompting them to answer preconfigured numeric questions.

Antes de Iniciar

Role required: auth_factors_admin

Procedimento

1. Navigate to All > Authentication Factors > Knowledge Based Factor.
2. Perform the following:
   • Create KBA questions
   • Create KBA answers
   • Map KBA questions to answers
   • Assign KBA questions to your AI voice agent service

   After creating the KBA configurations, you can use it as an identification and authentication method.