Configure Soft PIN

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Users are required to configure Soft PIN before it can be used for authentication with ServiceNow AI Platform.

    Antes de Iniciar

    Role required: none

    Nota:
    Soft PIN enrollment is available to all users and is used exclusively for AI Voice Agent authentication.

    Procedimento

    1. Navigate to the Soft PIN enrollment page using any of the following:
      • Service Portal: Go to your User Profile and select Enroll Soft PIN.
        Figura 1. Soft PIN on Service Portal
        Soft PIN on the Service Portal
      • Platform UI: Go to your User Profile and select Enroll Soft PIN under Related Links.
        Figura 2. Soft PIN on Platform UI
        Soft PIN on the Platform UI
      • Navigation menu: Select All > Authentication Factors > Soft PIN > Enroll.
        Figura 3. Soft PIN on Navigation menu
        Soft PIN on the Navigation menu
    2. Create a PIN that meets these requirements:

      Rules for Soft PIN:

      • The PIN must be exactly six digits in length
      • No single digit must be repeated more than twice consecutively
      • Don’t use ascending or descending numeric sequences longer than two digits
      • Can’t reuse any of your previous five PINs
      Figura 4. Soft PIN Enrollment
      Soft PIN Enrollment
    3. Select Submit.

    Resultado

    You can use the submitted Soft PIN to authenticate various ServiceNow system or service. For example, AI voice service.

    Nota:
    Users are eligible for Soft PIN enrollment only if their user ID is present in sys_user table. If its missing, an enrollment failure message is displayed.