--- sourceDocument: Zurich IT Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/zurich/it-service-management Release : - zurich ft:locale : - pt-BR ft:publication_title : - Zurich IT Service Management ft:clusterId : - itsm bundleId : - itsm workflow : - Technology --- # Configurar a mensagem do cabeçalho na página principal # Configurar a mensagem do cabeçalho na página principal {#ariaid-title1} * Versão de lançamento: Zurich * * Atualizado 31 de jul. de 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 10 min. de leitura Configure a mensagem do cabeçalho que faz parte do texto de saudação na página principal. Por exemplo: Você está de plantão até segunda-feira, 21 de março. ## Antes de Iniciar Função necessária: administrador ## Por Que e Quando Desempenhar Esta Tarefa O script do servidor Get Central de serviços Agent shift data broker aciona as Inclusões de script do SOWServiceDeskAgentShift para exibir as informações de turno no texto de saudação. Embora o texto de exibição possa ser personalizado para a página inicial padrão, as alterações de estilo visual no texto podem ser feitas apenas criando uma cópia da página inicial. Figura 1. Seção de cabeçalho Nota: A notificação de alerta na faixa em SOW expande automaticamente para exibir a mensagem completa. Este recurso é habilitado por padrão no sistema de base. Você pode atualizar auto_expand_now_alert_message Propriedade da página de UX do sistema como falsa se você não quiser expandir e exibir automaticamente a mensagem inteira. ## Procedimento 1. Navegar até TudoEspaço de operações de serviços - Central de administraçãoVisão geral. 2. Na guia Visão geral, na seção Configuração inicial, selecione a opção Configurar a página principal. 3. No formulário da página principal, escolha Configurar ao lado de Saudações. O formulário de Inclusões de script é mostrado para SOWServiceDeskAgentShift, que internamente chama o SOWServiceDeskAgentShiftSNC 4. Copie o valor Script de SOWServiceDeskAgentShiftSNC. 1. Navegar até TudoDefinição do SistemaInclusões de script. 2. Na lista de Inclusões de script, abra SOWServiceDeskAgentShiftSNC. 3. Copie o valor do campo Script. {#modify-greeting-text__substeps_gnk_tzm_2cc} 5. Edite o script SOWServiceDeskAgentShift. 1. Navegar até TudoDefinição do SistemaInclusões de script. 2. Na lista de Inclusões de script, abra SOWServiceDeskAgentShift. 3. Cole o valor do campo Script copiado de SOWServiceDeskAgentShiftSNC. initialize: function() {         this.PLUGINS = {             ON_CALL: "com.snc.on_call_rotation",             SHIFT_PLANNING: "com.sn_shift_planning"         };         this.DAYS_AHEAD = gs.getProperty('com.snc.on_call_rotation.upcoming_rota_days', 30);         this.DATE_FORMAT = gs.getDateFormat();         this.TIME_FORMAT = gs.getTimeFormat();         this.WFO_SCHEMA_IDENTIFIER = 'readInTimezone';         this.WFO_ONCALL_TYPE_IDENTIFIER = 'oncallAPIReadInTimezone';         this.WEEK_DAY_FORMAT = 'EEEE';         this.FORMAT = {             SERVICE_DESK_HEADER: 'SERVICE_DESK_HEADER'         };         this.DATE_TIME_FORMAT_FULL = "full";     },     getUpcomingShift: function(userId, outputFormat, wfoShift) {         var upcomingShifts, gd = new GlideDate();         var from = gd.getDisplayValueInternal();         gd.addDaysLocalTime(this.DAYS_AHEAD);         var to = gd.getDisplayValueInternal();         var mayBeWFOUser = userId == gs.getUserID() ? gs.hasRole("sn_shift_planning.agent") : true;         if (GlidePluginManager.isActive(this.PLUGINS.SHIFT_PLANNING) && mayBeWFOUser && wfoShift)             upcomingShifts = this.getWFOShifts(from, to, userId);         var isWFOResponseValid = Array.isArray(upcomingShifts) && upcomingShifts.length > 0;         if (!isWFOResponseValid && GlidePluginManager.isActive(this.PLUGINS.ON_CALL))             upcomingShifts = this.getOnCallShifts(from, to, userId);         return this.getFormattedShift(upcomingShifts, outputFormat);     },     getWFOShifts: function(from, to, userId) {         var smUtil = new sn_shift_planning.ScheduleManagerUtil();         var defaultEventCategories = [             smUtil.WORK_CATEGORY_SYS_ID,             smUtil.ON_CALL_CATEGORY_SYS_ID         ];         var params = {             "assignmentGroups": "",             "individualAgents": userId,             "startDate": from,             "endDate": to,             "published": true,             "eventCategories": defaultEventCategories,             "filter": {                 "sn_shift_planning_agent_schedule": {                     "event": ["8d03fd9b0f310010717cc562ff767e4a", "936319993bd02010e81a4ee1f3efc419"]                 }             }         };         var upcomingShifts = [];         try {             var agentScheduleRESTAPIUtils = new sn_shift_planning.AgentScheduleRESTAPIUtils();             var spans = agentScheduleRESTAPIUtils.retrieveAgentSchedulesFromParams(params);             if (spans && spans.shiftData && spans.shiftData.user && spans.shiftData.user.data && spans.shiftData.user.data.length > 0 && spans.shiftData.user.data[0].schedules) {                 var schedules = spans.shiftData.user.data[0].schedules,                     arrayUtil = new global.ArrayUtil();                 for (var schedule in schedules)                     upcomingShifts = arrayUtil.union(upcomingShifts, schedules[schedule]);             }         } catch (e) {             gs.error("SOWServiceDeskAgentShiftSNC: Error fetching WFO shifts");         }         return upcomingShifts;     },     getOnCallShifts: function(from, to, userId) {         var onCallCommon = new global.OnCallCommon();         var onCallGroups = onCallCommon.getMyGroups();         var spans = new global.OCRotationV2(null, global.OCRotationV2.DEFAULT_FORMAT_OPTION).setStartDate(from).setEndDate(to).setUserIds(userId).setGroupIds(onCallGroups).getSpans();         var upcomingShifts = [];         for (var i = 0; i < spans.length; i++)             if ((spans[i].type == "roster" || spans[i].type == "override") && spans[i].user_id == userId)                 upcomingShifts.push(spans[i]);         return upcomingShifts;     },     getFormattedShift: function(upcomingShifts, outputFormat) {         if (gs.nil(upcomingShifts))             return;         switch (outputFormat) {             case this.FORMAT.SERVICE_DESK_HEADER:                 return this.getServiceDeskFormattedShift(upcomingShifts);             default:                 return upcomingShifts;         }     },     getServiceDeskFormattedShift: function(upcomingShifts) {         var response = {             shiftText: "",             nearestShift: {}         };         var startAttr = "start",             endAttr = "end",             isOnCall = true;         var dateFormat = 'EEEE, MMM dd',             timeFormat = 'hh:mm a';         var isWFOSchema = Array.isArray(upcomingShifts) && upcomingShifts.length > 0 && this.WFO_SCHEMA_IDENTIFIER in upcomingShifts[0];         if (isWFOSchema)             startAttr = "scheduledStartTime", endAttr = "scheduledEndTime";         response.nearestShift = this.getNearestShift(upcomingShifts, startAttr, endAttr);         if (response.nearestShift) {             if (isWFOSchema) {                 if (response.nearestShift.schedule && !(this.WFO_ONCALL_TYPE_IDENTIFIER in response.nearestShift.schedule))                     isOnCall = false;             }             if (isOnCall) {                 if (response.nearestShift.isCurrent) {                     if (response.nearestShift.roster_name)                         response.shiftText = gs.getMessage("You are on-call until {0} as {1}", [this.getFormattedDateTime(response.nearestShift[endAttr]), response.nearestShift.roster_name]);                     else                         response.shiftText = gs.getMessage("You are on-call until {0}", [this.getFormattedDateTime(response.nearestShift[endAttr])]);                 } else {                     if (response.nearestShift.roster_name)                         response.shiftText = gs.getMessage("Your next on-call shift starts on {0} as {1}", [this.getFormattedDateTime(response.nearestShift[startAttr]), response.nearestShift.roster_name]);                     else                         response.shiftText = gs.getMessage("Your next on-call shift starts on {0}", [this.getFormattedDateTime(response.nearestShift[startAttr])]);                 }             } else {                 if (response.nearestShift.isCurrent) {                     response.shiftText = gs.getMessage("Your shift ends on {0}", [this.getFormattedDateTime(response.nearestShift[endAttr])]);                 } else                     response.shiftText = gs.getMessage("Your next shift starts on {0}", [this.getFormattedDateTime(response.nearestShift[startAttr])]);             }         }         return response;     },     getNearestShift: function(upcomingShifts, startAttr, endAttr) {         if (gs.nil(upcomingShifts) || gs.nil(startAttr) || gs.nil(endAttr))             return;         var nearestShift;         upcomingShifts.sort(function(shift_1, shift_2) {             var gdt1 = new GlideDateTime();             gdt1.setDisplayValueInternal(shift_1[startAttr]);             var gdt2 = new GlideDateTime();             gdt2.setDisplayValueInternal(shift_2[startAttr]);             return GlideDateTime.subtract(gdt2, gdt1).getNumericValue();         });         var currentDateTime = new GlideDateTime(),             startDateTime = new GlideDateTime(),             endDateTime = new GlideDateTime();         for (var i = 0; i < upcomingShifts.length; i++) {             startDateTime.setDisplayValueInternal(upcomingShifts[i][startAttr] + "");             endDateTime.setDisplayValueInternal(upcomingShifts[i][endAttr] + "");             if (currentDateTime.onOrBefore(endDateTime)) {                 nearestShift = upcomingShifts[i];                 if (currentDateTime.onOrAfter(startDateTime))                     nearestShift.isCurrent = true;                 else                     nearestShift.isCurrent = false;                 break;             }         }         return nearestShift;     },     getFormattedDateSpan: function(date, dateFormat, timeFormat) {         var formattedDate = this.getFormattedDate(date, dateFormat);         var dateAmPmTime = this.getFormattedTime(date, timeFormat);         return formattedDate + " " + dateAmPmTime;     },     getFormattedDate: function(inputDate, format) {         var date = new GlideDateTime();         date.setDisplayValueInternal(inputDate);         format = !format ? this.DATE_FORMAT : format;         var gd = date.getLocalDate();         return gd.getByFormat(format);     },     getFormattedTime: function(inputDate, format) {         var date = new GlideDateTime();         date.setDisplayValueInternal(inputDate);         format = !format ? this.TIME_FORMAT : format;         var gt = date.getLocalTime();         return gt.getByFormat(format);     },     getFormattedDateTime: function(date) {         var dateTime = new GlideDateTime();         dateTime.setDisplayValueInternal(date);         return dateTime.getDisplayValueLang(this.DATE_TIME_FORMAT_FULL);     },     endsToday: function(inputDate) {         var inputGdt = new GlideDateTime();         inputGdt.setDisplayValueInternal(inputDate);         return new GlideDateTime().getLocalDate().getValue() == inputGdt.getLocalDate().getValue();     },     endingTomorrow: function(inputDate) {         var inputGdt = new GlideDateTime();         inputGdt.setDisplayValueInternal(inputDate);         var tomorrowDateTime = new GlideDateTime();         tomorrowDateTime.addDaysLocalTime(1);         return tomorrowDateTime.getLocalDate().getValue() == inputGdt.getLocalDate().getValue();     }, 4. Edite a seguinte parte do script, conforme mencionado.             if (isOnCall) {                 if (response.nearestShift.isCurrent) {                     if (response.nearestShift.roster_name)                         response.shiftText = gs.getMessage("You are on-call until {0} as {1}", [this.getFormattedDateTime(response.nearestShift[endAttr]), response.nearestShift.roster_name]);                     else                         response.shiftText = gs.getMessage("You are on-call until {0}", [this.getFormattedDateTime(response.nearestShift[endAttr])]);                 } else {                     if (response.nearestShift.roster_name)                         response.shiftText = gs.getMessage("Your next on-call shift starts on {0} as {1}", [this.getFormattedDateTime(response.nearestShift[startAttr]), response.nearestShift.roster_name]);                     else                         response.shiftText = gs.getMessage("Your next on-call shift starts on {0}", [this.getFormattedDateTime(response.nearestShift[startAttr])]);                 }             } else {                 if (response.nearestShift.isCurrent) {                     response.shiftText = gs.getMessage("Your shift ends on {0}", [this.getFormattedDateTime(response.nearestShift[endAttr])]);                 } else                     response.shiftText = gs.getMessage("Your next shift starts on {0}", [this.getFormattedDateTime(response.nearestShift[startAttr])]);             } {#modify-greeting-text__substeps_q1j_21n_2cc} 6. Selecione Atualizar.