---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Supported business outcomes

# Supported business outcomes {#ariaid-title1}

* Release version: Australia
* 
* Updated July 22, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

CMDB success advisor helps improve CMDB data quality by aligning data quality efforts with specific business outcomes. Identify the areas most relevant to your organization and start with the outcomes to achieve.

## CMDB success advisor outcome coverage {#cmdb-sa-outcomes__section_lzf_nwr_pjc}

Important:  
Each supported business outcome maps to a dedicated product with its own scope, dashboard, data quality monitoring, and guided remediation.

|-|
| [Data FoundationsManage principal classes and filter CI fields on task records to reduce data entry errors.](https://www.servicenow.com/docs/EtY0dOPANh5kJfyGfBOQ6Q "As a CMDB administrator, you can use the Data Foundations dashboard in CMDB success advisor to improve data quality for the most critical CI classes. Use Data Foundations to keep your CI data accurate, complete, and reliable across the CI classes your organization relies on for incidents, problems, and changes.") |
| [Hardware Asset ManagementIdentify missing hardware asset data and improve normalization rates.](https://www.servicenow.com/docs/access?context=cmdb-sa-ham-use&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) |
| [Software Asset Management (SAM)Identify software install data quality issues and improve licensing compliance.](https://www.servicenow.com/docs/access?context=cmdb-sa-sam-use&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) |
[ ]

{#cmdb-sa-outcomes__table_onm_4rr_pjc}

## Choosing your CMDB success advisor outcome {#cmdb-sa-outcomes__section_dt5_dfd_k3c}

Use the following table to get the right CMDB success advisor guidance for your organization's goals. Each outcome activates a dedicated advisory experience with its own scope, KPI dashboard, issue detection, and guided remediation. Start with one outcome
and expand to others at any time. Run multiple outcomes simultaneously when goals overlap.
{#cmdb-sa-outcomes__table_x5d_2fd_k3c__entry__2}

| Organization goal | Recommended outcome |
|-|-|
| Improve integration coverage for your most critical CI classes | Data Foundations |
| Track and resolve missing serial numbers, model IDs, and locations for hardware | HAM |
| Support asset life cycle management and financial reporting accuracy | HAM |
| Eliminate duplicate hardware records and asset and CI state mismatches | HAM |
| Track and resolve software installs missing edition, version, or cloud license details | SAM |
| Eliminate installs on duplicate CIs and verify virtual server-to-host CI relationships for licensing compliance | SAM |
| Improve data quality across multiple outcomes | Data Foundations, HAM, and SAM can run simultaneously |
[Table 1. Business outcomes by goal]

{#cmdb-sa-outcomes__table_x5d_2fd_k3c}