CMDB classes targeted in Service Graph Connector for Observability - Datadog

  • Release version: Australia
  • Updated March 12, 2026
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    Summary of CMDB classes targeted in Service Graph Connector for Observability - Datadog

    The Service Graph Connector for Observability - Datadog integrates Datadog data into your ServiceNow CMDB by automatically importing and populating configuration item (CI) classes. This enables a comprehensive and accurate representation of your cloud and infrastructure assets within ServiceNow, facilitating improved visibility, management, and operational insights.

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    Targeted CMDB Classes and Populated Attributes

    When the connector is set up, it pulls data from Datadog and populates the following key CMDB classes with relevant attributes:

    • Cloud DataBase [cmdbciclouddatabase]: Attributes such as object ID, fully qualified domain name, name, type, and version.
    • Cloud Load Balancer [cmdbcicloudloadbalancer]: Attributes including name and object ID.
    • Cloud Service Account [cmdbcicloudserviceaccount]: Attributes like account ID, name, object ID, and datacenter type.
    • IP Address [cmdbciipaddress]: Attributes including IP address, NIC, and name.
    • Key Value [cmdbkeyvalue]: Key and value pairs used for referencing.
    • Logical Datacenter [cmdbcilogicaldatacenter]: Attributes such as name, object ID, and region.
    • Network Adapter [cmdbcinetworkadapter]: Attributes including configuration item reference, MAC address, name, and IP address.
    • Server [cmdbciserver]: Detailed attributes like CPU core thread, CPU count, CPU speed, CPU type, disk space, DNS domain, fully qualified domain name, name, operating system, and RAM.
    • Service Calculated [cmdbciservicecalculated]: Attributes like name, operational status, populator status, service populator, and type.

    Relationships Between CMDB Classes

    The connector establishes important relationships among these CIs to reflect their real-world dependencies and hosting arrangements, such as:

    • Cloud DataBase hosted on Hosts or Logical Datacenter, and linked to Key Value references.
    • Cloud Load Balancer hosted on Hosts or Logical Datacenter, and linked to Key Value references.
    • IP Address references Network Adapter and Key Value.
    • Logical Datacenter hosts Cloud Service Account and Network Adapter.
    • Network Adapter references Server.
    • Server owns Network Adapter and IP Address, and references Key Value.

    Practical Benefits for ServiceNow Customers

    This targeted data import and relationship mapping enable customers to:

    • Maintain an accurate, up-to-date CMDB with detailed cloud and infrastructure asset information sourced from Datadog.
    • Understand hosting and dependency relationships, which are critical for impact analysis and service management.
    • Support observability initiatives by integrating Datadog monitoring data directly into the ServiceNow environment.
    • Enhance operational efficiency through automated data synchronization without manual data entry.

    When you complete setting up the connection, the data is automatically pulled from Datadog. The data is saved in target tables.

    Cloud DataBase [cmdb_ci_cloud_database]

    The following attributes in the Cloud DataBase [cmdb_ci_cloud_database] table are populated by collected data:
    Attribute label Attribute name
    Object ID object_id
    Fully qualified domain name fqdn
    Name name
    Type type
    Version version
    Table 1. Relationships created for Cloud DataBase
    Parent class Relationship type Child class
    Cloud DataBase [cmdb_ci_cloud_database] Hosted on::Hosts Logical Datacenter [cmdb_ci_logical_datacenter]
    Cloud DataBase [cmdb_ci_cloud_database] Reference Key Value [cmdb_key_value]

    Cloud Load Balancer [cmdb_ci_cloud_load_balancer]

    The following attributes in the Cloud Load Balancer [cmdb_ci_cloud_load_balancer] table are populated by collected data:
    Attribute label Attribute name
    Name name
    Object ID object_id
    Table 2. Relationships created for Cloud Load Balancer
    Parent class Relationship type Child class
    Cloud Load Balancer [cmdb_ci_cloud_load_balancer] Hosted on::Hosts Logical Datacenter [cmdb_ci_logical_datacenter]
    Cloud Load Balancer [cmdb_ci_cloud_load_balancer] Reference Key Value [cmdb_key_value]

    Cloud Service Account [cmdb_ci_cloud_service_account]

    The following attributes in the Cloud Service Account [cmdb_ci_cloud_service_account] table are populated by collected data:
    Attribute label Attribute name
    Account Id account_id
    Name name
    Object ID object_id
    Datacenter Type datacenter_type

    IP Address [cmdb_ci_ip_address]

    The following attributes in the IP Address [cmdb_ci_ip_address] table are populated by collected data:
    Attribute label Attribute name
    IP Address ip_address
    Nic nic
    Name name
    Table 3. Relationship created for IP Address
    Parent class Relationship type Child class
    IP Address [cmdb_ci_ip_address] Reference Network Adapter [cmdb_ci_network_adapter]

    Key Value [cmdb_key_value]

    The following attributes in the Key Value [cmdb_key_value] table are populated by collected data:
    Attribute label Attribute name
    Key key
    Value value

    Logical Datacenter [cmdb_ci_logical_datacenter]

    The following attributes in the Logical Datacenter [cmdb_ci_logical_datacenter] table are populated by collected data:
    Attribute label Attribute name
    Name name
    Object ID object_id
    Region region
    Table 4. Relationship created for Logical Datacenter
    Parent class Relationship type Child class
    Logical Datacenter [cmdb_ci_logical_datacenter] Hosted on::Hosts Cloud Service Account [cmdb_ci_cloud_service_account]

    Network Adapter [cmdb_ci_network_adapter]

    The following attributes in the Network Adapter [cmdb_ci_network_adapter] table are populated by collected data:
    Attribute label Attribute name
    Configuration Item cmdb_ci
    MAC Address mac_address
    Name name
    IP Address ip_address
    Table 5. Relationship created for Network Adapter
    Parent class Relationship type Child class
    Network Adapter [cmdb_ci_network_adapter] Reference Server [cmdb_ci_server]

    Server [cmdb_ci_server]

    The following attributes in the Server [cmdb_ci_server] table are populated by collected data:
    Attribute label Attribute name
    Class sys_class_name
    CPU core thread cpu_core_thread
    CPU count cpu_count
    CPU speed (MHz) cpu_speed
    CPU type cpu_type
    Disk space (GB) disk_space
    DNS Domain dns_domain
    Fully qualified domain name fqdn
    Name name
    Operating System os
    RAM (MB) ram
    Table 6. Relationships created for Server
    Parent class Relationship type Child class
    Server [cmdb_ci_server] Owns::Owned by Network Adapter [cmdb_ci_network_adapter]
    Server [cmdb_ci_server] Owns::Owned by IP Address [cmdb_ci_ip_address]
    Server [cmdb_ci_server] Reference Key Value [cmdb_key_value]

    Service Calculated [cmdb_ci_service_calculated]

    The following attributes in the Service Calculated [cmdb_ci_service_calculated] table are populated by collected data:
    Attribute label Attribute name
    Name name
    Operational status operational_status
    Populator status populator_status
    Service populator service_populator
    Type type