---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Notification workflow activity

# Notification workflow activity {#r_NotificationActivity__aw5_zjs_3x}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Notification activity sends an email or SMS message to specified users or groups.{#r_NotificationActivity__wf-notification-activity-shortdesc}

## Input variables

Update the recipients list or delete the activity from the flow if you want to stop the notifications.  
{#r_NotificationActivity__table_edm_z4l_gh__entry__2}

| Field | Description |
|-|-|
| Addressees ||
| To | The users who will be recipients of the email. |
| To (groups) | The members of the groups that will be recipients of the email. |
| Advanced | If selected, the script in the To (script) field is called to specify additional recipients of the email. |
| To (script) | If Advanced is selected, this script is called and should set the variable <var class="keyword varname">answer</var> to a comma-separated list of user or group sys_ids that you want to add as recipients of the email. |
| Message ||
| Subject | The subject line of the email. |
| Message | The email body that is sent. To include the value of a field in the message body, place the cursor at the point in the text where you want the field's value inserted. Then click the + icon next to Fields and select the field you want. |
[Table 1. Notification activity input variables]

{#r_NotificationActivity__table_edm_z4l_gh}

## States

The activity state tells the workflow engine what to do with the activity.  
{#r_NotificationActivity__table_edm_z4l_jq__entry__2}

| Field | Description |
|-|-|
| Executing | The workflow engine knows to start the `run` function of the activity. |
| Finished | The activity finished running. See the result value for the outcome of the activity. |
| Cancelled | This activity, or the workflow that contains this activity, was canceled. |
[Table 2. Notification activity states]

{#r_NotificationActivity__table_edm_z4l_jq}