---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Queue workflow activity

# Queue workflow
activity {#r_WorkflowActivityQueue__gvx_vls_3x}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Queue activity places an active Notify call in a queue.{#r_WorkflowActivityQueue__wf-queue-activity}
Add the Queue activity to a workflow on the Notify Call
\[notify_call\] table to put the current call on hold. This activity does not specify any
input variables.

The queue that the call is added to is given a random ID.