---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Air gap configuration in ServiceNow instance

# Configure air gap solution for Service Graph Connector for SolarWinds in a ServiceNow instance {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure the air gap solution for the Service Graph Connector for SolarWinds in your ServiceNow instance after you finish the configuration in your high-secure and low-secure servers.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllSystem DefinitionPlugins, and download the ServiceNow IntegrationHub Action Step -- PowerShell plugin.
2. Navigate to AllService Graph ConnectorsSolarWindsSetupAdd Multiple InstancesAdd Another Connection.
3. Select the Add Another Connection task, and then select Configure.
4. In the Select Data Source Type section, select Airgap Data Sources, and then select Add Connection.
5. Fill in the fields on the Create Connection form.  
   {#sgc-cmdb-solarwinds-airgap-sn-instance__table_uvm_yh2_p2c__entry__2}

   | Field | Description |
   |-|-|
   | Connection Name | Display name for the connection. |
   | MID Server | Name of the MID Server that you deployed in your low-secure server. You can obtain the sys_id of the MID Server from the ecc_agent table. |
   | Parent Directory | Path of the SolarWinds directory where the data is stored in your low-secure server. See [Configure air gap solution for Service Graph Connector for SolarWinds in a low-secure server](https://www.servicenow.com/docs/QxnRTUVstQ8YRKer94IrMA "Configure the air gap solution for the Service Graph Connector for SolarWinds in your low-secure server after you finish the configuration in your high-secure server."). |
   | Archive Data After Retrieval | Option to archive data after retrieval. |
   | Archive Path \[Optional\] | Folder where the data is to be archived if the Archive Data After Retrieval check box is selected. |
   [Table 1. Create Connection form]

   {#sgc-cmdb-solarwinds-airgap-sn-instance__table_uvm_yh2_p2c}
6. Select Create Connection.
**Related tasks**   

* [Perform a test data load for the air gap solution for Service Graph Connector for SolarWinds](https://www.servicenow.com/docs/OmEA6J8m43eQLhcoCauFbw "After you configure the air gap solution for the Service Graph Connector for SolarWinds, test whether the SolarWinds endpoint is accessible from the high-secure server.")

*[\>]: and then