--- sourceDocument: Australia ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Getting started with Service Graph Connectors # Getting started with Service Graph Connectors {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Service Graph Connectors, including API Service Graph Connectors, are predefined integrations that ingest third-party data and API data into the Configuration Management Database (CMDB) from various domains, such as security, servers, software or monitoring, Internet of Things (IoT), and cloud. Important: See [Service Graph Connectors](https://www.servicenow.com/docs/UbpF1cDO6aOiUoeQ5AiLZA "You can use a Service Graph Connector to import and integrate third-party data into CMDB and non-CMDB tables.") and [API Service Graph Connectors](https://www.servicenow.com/docs/NKo4V3w8kZcBX8eUFasY3w "You can use an API Service Graph Connector to import and integrate third-party API data into CMDB tables.") for a list of connectors provided by ServiceNow. ## Request apps on the Store {#cmdb-sgc-intro__section_gq1_y3f_4mb} Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#cmdb-sgc-intro__inline-send-to-store} ## Service Graph Connectors overview {#cmdb-sgc-intro__section_gzl_5x4_wxb} The following video provides an overview of Service Graph Connectors.
As a purpose-built app, you can use a Service Graph Connector, including an API Service Graph Connector, to maintain the quality and consistency of third-party data in your CMDB. You can use the following connector types: Service Graph Connectors : A Service Graph Connector imports and integrates third-party data into CMDB and non-CMDB tables. For a list of Service Graph Connectors, see [Service Graph Connectors](https://www.servicenow.com/docs/UbpF1cDO6aOiUoeQ5AiLZA "You can use a Service Graph Connector to import and integrate third-party data into CMDB and non-CMDB tables."). API Service Graph Connectors : An API Service Graph Connector imports and integrates third-party API data into CMDB and non-CMDB tables. For a list of API Service Graph Connectors, see [API Service Graph Connectors](https://www.servicenow.com/docs/NKo4V3w8kZcBX8eUFasY3w "You can use an API Service Graph Connector to import and integrate third-party API data into CMDB tables."). Partner-built connectors : Service Graph Connectors can be built by partners and vendors. For a list of partner-built connectors, see the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/integrations?freeTrial=service_graph_certified&offeredby=partners) website. The connectors also make sure that third-party data is mapped to the right locations in your CMDB as specified by the Common Service Data Model (CSDM). The CSDM enables ServiceNow products to use the data and increases reporting accuracy. For more information on CSDM, see [Common Service Data Model](https://www.servicenow.com/docs/2pQ2c6JvoEWro6~7xSV9pQ "The CSDM is the data model that admins should follow when they set up ServiceNow products and applications. The standards for defining configuration items (CIs) and relationships between CIs in the CMDB help to promote that your data resides in the appropriate CMDB tables. The result is maximum value from ServiceNow AI Platform applications."). The Service Graph Connectors, including API Service Graph Connectors, manage the configuration data pipeline in the following steps: 1. Ingest the data by identifying class, attribute, and data sources by using the identification rules. 2. Standardize the data to comply with your CMDB. 3. Reconcile the data into a single coherent picture by using the reconciliation rules. 4. Ingest the data into your CMDB. {#cmdb-sgc-intro__ol_y1l_sx4_wxb}You can track the status and processing results of all installed integrations using the SGC Central view within the CMDB Workspace or integrations dashboard provided with the Integration Commons for CMDB store app. For more information, see [SGC Central](https://www.servicenow.com/docs/zxHYWT9HkKek09JuKYORIQ "The ServiceNow Service Graph Connector Central view also called as the SGC Central view in the Service Graph Workspace or CMDB Workspace enables you to discover and install connectors, and then effectively manage the full life cycle of creating, editing, monitoring, and debugging connections."), [Integration Commons for CMDB](https://www.servicenow.com/docs/eNRvwxlXe1MvEh~3MtTKAQ "The Integration Commons for CMDB application contains the CMDB Integrations Dashboard and a set of Robust Transform Engine (RTE) transforms and script includes."), and [CMDB Integrations Dashboard](https://www.servicenow.com/docs/JA7Eew35yGp2IRLAHOGW5A#cmdb-integ-dashboard "You can use the CMDB Integrations Dashboard that provides a central view of status, processing results, and processing errors of all installed Service Graph Connectors and any custom integrations created in IntegrationHub ETL run."). ## Service Graph Connector user roles {#cmdb-sgc-intro__section_ett_spp_4hc} Service Graph Connector users can be assigned specific roles to limit the assignment of the Administrator (admin) user role. The following roles are available for Service Graph Connector users.{#cmdb-sgc-intro__table_dfz_zpp_4hc__entry__2} | User role | Description | |-|-| | Administrator (admin) | Users with the Administrator (admin) role can install and upgrade Service Graph Connectors, including API Service Graph Connectors. Administrator users can perform the following tasks: * Create a connection and configure connection properties. * Monitor connections and data imports. * Manage connections. * Upgrade the connector. * Run background scripts. * Provide access to tables in the global scope. {#cmdb-sgc-intro__ul_hrr_1rp_4hc} | | SGC-admin (sn_cmdb_int_util.sgc_admin) | The SGC-admin (sn_cmdb_int_util.sgc_admin) user role has the second-highest level of permissions for Service Graph Connectors. SGC-admin users can perform the following tasks: * Create, update, and delete connections. * Configure connectors using the guided setup. * Read and write the system properties that are used by the connectors. * Perform all operations that are allowed by other user roles that have lower levels of permission. {#cmdb-sgc-intro__ul_ppb_qqp_4hc} | | CMDB installation administrator (cmdb_inst_admin) | Users with the CMDB (cmdb_inst_admin) role can use [IntegrationHub ETL](https://www.servicenow.com/docs/_zqPaqbG5vaxHRfrZ6bq7Q "Use the IntegrationHub ETL store app to create and manage ETL transform maps, which integrate third-party data into the CMDB or into non-CMDB tables without compromising the integrity of data. IntegrationHub ETL provides a simplified user interface that guides you through the integration process end-to-end, including a test integration run of sample data.") to create and customize integrations. CMDB installation administrator users can perform the following tasks: * Read all Service Graph Connector application modules. * Read and write the system properties that are used by the connectors. * Create, update, and delete custom tables. * Create, update, and delete scheduled imports and data sources. * Read records that are owned by other applications and are related to the functionality of Service Graph Connectors (for instance, records in the em_event table). {#cmdb-sgc-intro__ul_jlk_tqp_4hc} | | SGC-viewer (sn_cmdb_int_util.sgc_viewer) | Users with the SGC-viewer (sn_cmdb_int_util.sgc_viewer) role can monitor the status of the integration. SGC-viewer users can perform the following tasks: * View all application modules. * View CCF. * View available SGC connections in cmdb workspace. * Read the system properties used by the connectors. * View scheduled import runs and related logs. * View data sources. * View custom tables. * View records that are owned by other applications and are related to the functionality of Service Graph Connectors (for instance, records in the em_event table). {#cmdb-sgc-intro__ul_ofj_xqp_4hc} | [Table 1. User roles] {#cmdb-sgc-intro__table_dfz_zpp_4hc} ## Using SGC Central for connectors {#cmdb-sgc-intro__section_y35_td5_s2c} The Service Graph Connector Central application also called as SGC Central is available as a view in the CMDB Workspace. The application enables you to discover and install Service Graph Connectors, including API Service Graph Connectors, and then effectively manage the full life cycle of creating, editing, monitoring, and debugging connections. The SGC Central application also ensures that connectors remain supported and up-to-date with certified partners. The SGC Central application minimizes customization and accelerates time to value with intuitive setup options and playbook-guided connector deployment. If the playbook experience isn't available for a connector, you can follow the guided setup provided with the connector. To learn more, see [SGC Central](https://www.servicenow.com/docs/zxHYWT9HkKek09JuKYORIQ "The ServiceNow Service Graph Connector Central view also called as the SGC Central view in the Service Graph Workspace or CMDB Workspace enables you to discover and install connectors, and then effectively manage the full life cycle of creating, editing, monitoring, and debugging connections."). ## Using connectors {#cmdb-sgc-intro__section_gsq_5kq_wxb} By using Service Graph Connectors and API Service Graph Connectors, you can mandate data governance and design practices. Examples of mandated practices using connectors include: * Consistently associating data with specific CI types. For instance, IP addresses are assigned to network interfaces rather than a mix of interfaces and servers. Ensuring that ServiceNow products know where to find third-party data. For more information, see [CMDB classifications and class dependency](https://www.servicenow.com/docs/Hbp9Nnl3Ji4nqSA2NkFi0w "CMDB classifications are groups of CIs that share attributes and are stored in their own class table. Classifications let administrators to define a class hierarchy for the CIs within the CMDB."). * Using the Identification and Reconciliation (IRE) engine to identify and classify data correctly before it's loaded into the CMDB. Helping prevent duplicate CIs and ensuring that attribute values are consistent across multiple data sources. For information on the IRE-related rules used in Service Graph Connectors, see the following topics: * [CMDB Identification and Reconciliation (IRE)](https://www.servicenow.com/docs/Z8diB6pYFbsGQMgZmJZYfg "The Identification and Reconciliation module provides a centralized framework for identifying and reconciling data from different data sources. It helps maintain the integrity of the CMDB and some non-CMDB tables when multiple data sources are used to create and update CI records.") * [Identification rules](https://www.servicenow.com/docs/qG5r~lgjzB8eUVVTvbX_fw "The CMDB identification process relies on identification rules to uniquely identify CIs.") * [Reconciliation rules](https://www.servicenow.com/docs/3tIhgiMhUUqOkK2WA_zvxQ "Reconciliation rules determine which discovery sources can update CI attributes.") * [Create an IRE data source rule](https://www.servicenow.com/docs/xPADciEewgfCd0en_kXAtg "When using Identification and Reconciliation Engine (IRE), you can prevent a specific discovery (data) source from inserting new CIs for a specific class. Create IRE data source rules for discovery sources that you don't trust in creating CIs but continue to trust in updating those CIs that exist.") * [Detecting duplicate CIs](https://www.servicenow.com/docs/Wp6FCdRPBBMMV9K3P3B7BQ "When IRE identification process detects duplicate CIs, it groups each set of duplicate CIs into a de-duplication task for review and remediation. A large number of duplicate CIs might be due to weak identification rules. You can configure the identification engine to reconcile duplicate CIs.") * [Create a data refresh rule](https://www.servicenow.com/docs/T9X6SeeRMMQ9Z134vetijg "Specify data refresh rules to determine if a CI is stale for a specific discovery source. Such CIs can then be updated by a lower-priority authorized discovery source.") * [Create an identification inclusion rule](https://www.servicenow.com/docs/CaKBYrMtOp6t3QHtIEz6YA "Narrow the scope of CIs that are included in the identification process by creating an identification inclusion rule.") {#cmdb-sgc-intro__ul_rj4_v23_pyb} * Using the IntegrationHub ETL functionality so that data is transformed and loaded in the fastest and most efficient manner. For more information, see [IntegrationHub ETL](https://www.servicenow.com/docs/_zqPaqbG5vaxHRfrZ6bq7Q "Use the IntegrationHub ETL store app to create and manage ETL transform maps, which integrate third-party data into the CMDB or into non-CMDB tables without compromising the integrity of data. IntegrationHub ETL provides a simplified user interface that guides you through the integration process end-to-end, including a test integration run of sample data."). {#cmdb-sgc-intro__ul_wdh_tlp_wxb} ## Resolving connector issues {#cmdb-sgc-intro__section_zdz_fng_zzb} You can use the ServiceNow Otto for Configuration Management Database (CMDB) application to resolve any issues or perform a general analysis on a connector installed on your instance. See [Fix SGC import set issues with the ServiceNow Otto SGC diagnosis skill](https://www.servicenow.com/docs/i7BQP7DSv9HM6Is2_68vpg "To reduce debugging and resolution time and effort, the Service Graph Connector diagnosis skill generates summaries of errors and recommendations for resolving processing errors with SGC import sets.").