---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configure using SGC Central

# Configure Service Graph Connector for SolarWinds using SGC Central {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read

Use the playbook available with the SGC Central application to set up the Service Graph Connector for SolarWinds for pulling in SolarWinds data into the CMDB.

## Before you begin

Install Service Graph Connector for SolarWinds version 2.6.0 or later from the ServiceNow Store. For ServiceNow Store installation steps, see [Install a ServiceNow Store application](https://www.servicenow.com/docs/access?context=installing-applications-in-application-manager&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

Air gap connections are available from version 2.5.0 of the Service Graph Connector for SolarWinds. You can set up either standard data sources or air gap data sources. Before you set up air gap data sources, you must configure the air gap solution for the Service Graph Connector for SolarWinds in your high-secure server and low-secure server. See [Configuring air gap connections for Service Graph Connector for SolarWinds](https://www.servicenow.com/docs/et2ywHtvvcFEfaNGDwV0jA "Air gap connections for the Service Graph Connector for SolarWinds enable safe and controlled data transfer without compromising security.​").

Role required: admin

## About this task

The playbook experience for onboarding connectors is activated with SGC Central in the Service Graph Workspace or CMDB Workspace. To configure the SGC Central application, see [Configuring SGC Central](https://www.servicenow.com/docs/7dDf5rxNMnkcccCA02GxmQ "Set up the SGC Central application for onboarding and maintaining Service Graph Connectors and monitoring the errors related to connections added using Service Graph Connectors.") and for more information on how to interact with a playbook, see [Interact with Playbook](https://www.servicenow.com/docs/access?context=playbook-ui&version=australia&pubname=australia-build-workflows&ft:locale=en-US).

## Procedure

1. Use one of the following methods to open SGC Central:
   * Navigate to WorkspacesService Graph Workspace, and from the left navigation panel, select the Ingestion icon ![]() to open the SGC Central view.
   * Navigate to WorkspacesCMDB WorkspaceSGC Central.
   {#sgcc-configure-solarwinds-integ__choices_bd1_nrz_k3c}
2. On the Dashboard page, select Create connection.  
   Tip:  
   Alternatively, you can select Create connection on the All connections page.
3. On the Create connection window, select the SolarWinds connector type, and then select Create connection.
4. Complete the initial prerequisites when setting up a connection for the first time using a connector.  
   Note:  
   This step is required only during the first-time setup. See [Perform initial setup tasks when creating a connection in SGC Central](https://www.servicenow.com/docs/0vWb7VG8kY9kzX25jOf72Q "Complete the prerequisites for setting up a connection for the first time using a Service Graph Connector within the SGC Central view of the Service Graph Workspace or CMDB Workspace.").
5. Complete the setup for configuring the connector for importing data.
   1. Select the data source type.  
      1. In the Setup stage of the playbook, select the Select data source type activity.
         * Select Standard data sources if you're working with environments that have direct internet access.

           Proceed to step [5.c](https://www.servicenow.com/docs/myR9d0SNTTrw11eFcCI65Q#sgcc-configure-solarwinds-integ__substep_j4h_31n_xfc).
         * Select Air gap data sources if you're working with restricted environments that don't have direct internet access.
         {#sgcc-configure-solarwinds-integ__ul_mbw_tcw_vfc}
      2. Select Continue.
      {#sgcc-configure-solarwinds-integ__ol_fwq_d2n_xfc} {#sgcc-configure-solarwinds-integ__substep_flm_l2n_xfc}
   {#sgcc-configure-solarwinds-integ__substep_flm_l2n_xfc}
   2. Download and run the PowerShell scripts to set up an air gap connection.  
      Note:  
      Before you add an air gap connection, you must configure the air gap solution for the Service Graph Connector for SolarWinds in your high-secure and low-secure servers. See [Configuring air gap connections for Service Graph Connector for SolarWinds](https://www.servicenow.com/docs/et2ywHtvvcFEfaNGDwV0jA "Air gap connections for the Service Graph Connector for SolarWinds enable safe and controlled data transfer without compromising security.​").
      1. In the Setup stage of the playbook, select the Download PowerShell scripts activity.

         The Download PowerShell scripts activity appears only
         when you select Air gap data sources as the data source type in step [5.a](https://www.servicenow.com/docs/myR9d0SNTTrw11eFcCI65Q#sgcc-configure-solarwinds-integ__substep_flm_l2n_xfc).
      2. Select Download PowerShell scripts.
      3. Run the PowerShell scripts.For more information on configuring an air gap connection, see [Configuring air gap connections for Service Graph Connector for SolarWinds](https://www.servicenow.com/docs/et2ywHtvvcFEfaNGDwV0jA "Air gap connections for the Service Graph Connector for SolarWinds enable safe and controlled data transfer without compromising security.​").

      4. After configuring the air gap connection, select Continue.
      {#sgcc-configure-solarwinds-integ__ol_itk_r2n_xfc}
   3. Create and test a connection.  
      1. In the Setup stage of the playbook, select the Create and test connection activity.
      2. On the form, fill in the fields.
         * For standard data sources:{#sgcc-configure-solarwinds-integ__table_dcb_bbn_xfc__entry__2}

           | Field | Description |
           |-|-|
           | Connection Name | Display name for the connection. |
           | Connection URL | Connection host name for SolarWinds. |
           | User name | User name for SolarWinds authentication. |
           | Password | Password for SolarWinds authentication. |
           | Use MID server | Option to use a MID Server. Select this check box. |
           | MID selection | Select a MID Server from the list. This field appears only when the Use MID Server check box is selected. |
           | MID application | Select a MID Server application from the list. This field appears only when the Use MID Server check box is selected. |
           [Table 1. Create and test connection form]

           {#sgcc-configure-solarwinds-integ__table_dcb_bbn_xfc}
         * For air gap data sources:{#sgcc-configure-solarwinds-integ__table_ht3_bbn_xfc__entry__2}

           | Field | Description |
           |-|-|
           | Connection name | Display name for the connection. |
           | Parent directory | Path of the SolarWinds directory where the data is stored in your low-secure server. |
           | Archive data after retrieval | Option to archive data after retrieval. |
           | Archive path \[Optional\] | Folder where the data is to be archived if the Archive data after retrieval check box is selected. |
           | MID server | Name of the MID Server that you deployed in your low-secure server. See [Configure air gap solution for Service Graph Connector for SolarWinds in a low-secure server](https://www.servicenow.com/docs/QxnRTUVstQ8YRKer94IrMA "Configure the air gap solution for the Service Graph Connector for SolarWinds in your low-secure server after you finish the configuration in your high-secure server."). |
           [Table 2. Create and test connection form]

           {#sgcc-configure-solarwinds-integ__table_ht3_bbn_xfc}
         {#sgcc-configure-solarwinds-integ__ul_nlg_1bn_xfc}{#sgcc-configure-solarwinds-integ__li_ycq_1bn_xfc}
      {#sgcc-configure-solarwinds-integ__li_ycq_1bn_xfc}
      3. Select Create and test connection.
      4. Once the connection test is complete, select Continue.
      {#sgcc-configure-solarwinds-integ__ol_hk4_xcw_vfc} {#sgcc-configure-solarwinds-integ__substep_j4h_31n_xfc}
   {#sgcc-configure-solarwinds-integ__substep_j4h_31n_xfc}
   4. Configure the properties of the connector to access resources.  
      1. In the Setup stage of the playbook, select the Set configuration properties activity.
         * Select SAM installed if a Service \& Application Monitor (SAM) module is installed on the SolarWinds instance.
         * Select NPM installed if a Network Performance Monitor (NPM) module is installed on the SolarWinds instance.
         {#sgcc-configure-solarwinds-integ__ul_osb_5cn_xfc}
      2. Select Continue.
      {#sgcc-configure-solarwinds-integ__ol_ksr_f2n_xfc}
   5. Configure the import schedule to import data at regular intervals.  
      1. In the Setup stage of the playbook, select the Configure import schedule activity.
      2. Expand the Parent scheduled data import within the Import schedules list, and select the SG-Solarwinds Hardware import schedule.
      3. In the Configure import schedule dialog box, select the Active check box, and then fill in the run schedule and time details.

         For more information, see [Schedule a data import](https://www.servicenow.com/docs/access?context=t_ScheduleADataImport&version=australia&pubname=australia-integrate-applications&ft:locale=en-US#table_r53_5hm_xp).
      4. Select Save.

         Alternatively, select Execute Now to execute the import schedule immediately.
      5. Select Continue.
      {#sgcc-configure-solarwinds-integ__ol_xnj_tn5_lfc}
   6. In the Setup stage of the playbook, select the Confirm connection creation activity to verify whether the connection was created.
   {#sgcc-configure-solarwinds-integ__substeps_ljc_5bw_vfc} {#sgcc-configure-solarwinds-integ__step_jyl_k2n_xfc}
{#sgcc-configure-solarwinds-integ__step_jyl_k2n_xfc}

## What to do next

Select View all connections to review the connection details. The configured connection appears in the Installed connections list.
**Related concepts**   

* [Service Graph Connector for SolarWinds](https://www.servicenow.com/docs/YYCgFyTg0Trmh~fW7gxuBw "Use the Service Graph Connector for SolarWinds to pull in data from the SolarWinds software into your ServiceNow instance.")
* [Accessing the connection details of Service Graph Connector for SolarWinds](https://www.servicenow.com/docs/clw83dOM172KLY5ShQf01w#sgc-cmdb-solarwinds-conn "You can access the connection details of the Service Graph Connector for SolarWinds in a single view using the common connection framework (CCF) included within the Integration Commons for CMDB (sn_cmdb_int_util) store app.")
* [Configuring air gap connections for Service Graph Connector for SolarWinds](https://www.servicenow.com/docs/et2ywHtvvcFEfaNGDwV0jA "Air gap connections for the Service Graph Connector for SolarWinds enable safe and controlled data transfer without compromising security.​")  
**Related reference**   

* [CMDB classes targeted in Service Graph Connector for SolarWinds](https://www.servicenow.com/docs/1L_7hM4Ybr9KuL2LAU5EMA "When you complete setting up the connection, you can configure the integration to periodically pull data from SolarWinds. The data is saved in tables that extend from the Configuration item [cmdb_ci] table.")

*[\>]: and then