---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Management view in CMDB Workspace

# Management view in CMDB Workspace {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read

The Management view provides CMDB Admins with quick access to key management tools and deep insights into CMDB health and activities. The view provides details such as duplicate CIs and recent activities in the
CMDB.

## Access {#cmdb-workspace-mangmnt-view__section_bjy_qrw_x5b}

Role requirement: sn_cmdb_admin (CMDB Admin)

To access the Management view, navigate to WorkspacesCMDB Workspace and then select Management in the CMDB Workspace menu bar.

## CMDB Data Manager {#cmdb-workspace-mangmnt-view__section_umr_lmd_w5b}

The following cards show details about CIs and policies associated with [CMDB Data Manager](https://www.servicenow.com/docs/t_YTOuAcOAArYfDzbgGF4Q "CMDB Data Manager is a policy-driven framework for bulk management of CI life-cycle operations such as deletion, archival, and attestation. The CMDB Data Manager is a comprehensive and integrated solution that scales to large CMDBs and copes with rapid changes in a cloud-based world."):

Rejected CIs
:   CIs set as rejected during a review of [attestation tasks](https://www.servicenow.com/docs/ltkvXPGG~q40tOJ4LK_jWQ "Review attestation tasks that are assigned to you or to an assignment group that you belong to in accordance with CMDB Data Manager Attestation policies. Check the physical existence of IT infrastructure or applications associated with CIs in the attestation task and then process those CIs as appropriate.").

Excluded CIs
:   [CIs set as excluded](https://www.servicenow.com/docs/T_5m29TdCoqwsHX~ztkn8Q "Create and manage exclusion lists for the various policy types used in CMDB Data Manager, in CMDB Workspace or in Service Graph Workspace. Policies of the specified type won't target CIs and other records in the exclusion list for that policy type.") from CMDB Data Manager policies.

Draft policies
:   Draft [Data Manager policies](https://www.servicenow.com/docs/62u9ThyS52sKtt6pDr0jMQ "Create a CMDB Data Manager policy in CMDB Workspace or Service Graph Workspace to automatically process CIs life-cycle events such as deletion. Applying consistent and standard life-cycle policies to CIs helps maintain the health of the CMDB.") that were created but not published.

## CI Correctness {#cmdb-workspace-mangmnt-view__section_sw3_gld_w5b}

Cards in this section show health state for the sub metrics of the [CMDB Health](https://www.servicenow.com/docs/5tTKNbvdNPz2l14jzwTV1g "A healthy CMDB, based on health benchmarks in an organization, is essential to an effective and continuous use of the product. Health indicators such as duplicate CIs, required CI fields, and audits are evaluated and aggregated into health scores at the class, health group, and service levels. CMDB Health also provides a framework for applying standardized CI remediation.") correctness KPI. Counts are based on testing CIs against pre-defined data integrity rules such as:

* [Identification rules](https://www.servicenow.com/docs/qG5r~lgjzB8eUVVTvbX_fw "The CMDB identification process relies on identification rules to uniquely identify CIs.") (to detect duplicate CIs)
* [Orphan CI rules](https://www.servicenow.com/docs/aNpmLG9TxuJKEBj6t5lWWw "Create an orphan rule to determine the percentage of orphan CIs in the CMDB. This sum is then aggregated into the correctness CMDB Health KPI. Orphan rules are defined per class, and only a single orphan rule can be defined per class.")
* [Staleness CI rules](https://www.servicenow.com/docs/VCEdyIGrXvcSilPPoOs3zg "If the staleness metric is in effect, then staleness rules are used to determine the percentage of stale CIs in the CMDB. This sum is then aggregated into the correctness KPI.")
{#cmdb-workspace-mangmnt-view__ul_ygn_knv_x5b}You can set the time interval used in calculations for these counts.

For more information about the correctness KPI, and the duplicate, orphan, and stale sub metrics, see [CMDB Health KPIs and metrics](https://www.servicenow.com/docs/tdVXhIuanyw2LQQ83HcODw "CMDB Health calculates an aggregated score for three Key Performance Indicators (KPIs) which are correctness, compliance, and completeness, each further consisting of sub-metrics.").

## Recent activity trends {#cmdb-workspace-mangmnt-view__section_hc3_dkd_w5b}

The following cards show recent activities in the CMDB:

Recent CI Activity
:   A 7-day chart showing metrics and trend line related to CIs such as the number of new CIs and updated CIs.

Recent Application Service Activity

:   A 7-day chart showing metrics and trend line related to [Application Services](https://www.servicenow.com/docs/icjOdwhjFoybNcN98xydAQ "Understand service instances (application services), learn about different application service types and how multiple ServiceNow business units and products use them.") such as the total number of Application Services, new and updated Application Services, and the number of Application Services with outages.

## Management tools {#cmdb-workspace-mangmnt-view__section_sw3_v1c_w5b}

Provides links that you can use to access CMDB dashboards, tools, and list views. The links are grouped by categories as described below.  
Note:  
Some links are conditionally available based on installation of applications, active plugins, and your assigned role. For a link that doesn't appear, make sure that all the requirements for the link are met.  
Manage:

* [CI Class Manager](https://www.servicenow.com/docs/whL8noao8OY8GOqTGBIZdA "Use the CI Class Manager to centrally view, create, or edit basic class definitions, class settings for Identification and Reconciliation Engine (IRE), CMDB Health, and manage some Service Mapping definitions."): Centrally view, create, or edit class definitions and class settings for Identification and Reconciliation (IRE) and for CMDB Health.

  Additional role requirement: sn_cmdb_editor, personalize_dictionary, or itil.
* [Data Manager](https://www.servicenow.com/docs/t_YTOuAcOAArYfDzbgGF4Q "CMDB Data Manager is a policy-driven framework for bulk management of CI life-cycle operations such as deletion, archival, and attestation. The CMDB Data Manager is a comprehensive and integrated solution that scales to large CMDBs and copes with rapid changes in a cloud-based world."): Centrally create, edit, review, publish, and track Data Manager policies and the tasks generated by the policies.
* [De-duplication Template Library](https://www.servicenow.com/docs/6rKCeQKcvVBwlZ1uZZFmsw "Create a de-duplication template that you can then run to apply pre-configured and consistent remediation to de-duplication tasks, in bulk. Organize your templates in libraries that make sense in your organization."): Create and manage de-duplication templates and libraries to process de-duplication tasks in bulk.
* [De-duplication Dashboard](https://www.servicenow.com/docs/lDHFFH4nhQMG4y2jRSxtYg "Create libraries of de-duplication templates in CMDB Workspace or in Service Graph Workspace, to process de-duplication tasks which remediate duplicate CIs, in a consistent manner and in bulk. De-duplication templates are pre-configured with all necessary settings for remediating duplicate CIs in de-duplication tasks, per class."): Show counts and insights for duplicate CIs in the CMDB, and run and track de-duplication templates to process de-duplication tasks in bulk.
* [CMDB Groups](https://www.servicenow.com/docs/Ewk~mxqXyL9RyrquzKHGJg#cmdb-groups "A CMDB group is a collection of CIs that lets you apply CI actions collectively to all the CIs that are members in the group."): Show a list view of current CMDB groups where you can create CMDB groups, and manage the existing CMDB groups. A CMDB group is a collection of CIs to which you can apply CI actions collectively to all the CIs in the group. For example, CMDB Health can monitor CIs in a Health-type CMDB group, and report the aggregated health for the group as a whole. Select a group in the list view, then on the group form, select Show all group CIs to show a list view of all the CIs in the group.
* [Dynamic CI Groups](https://www.servicenow.com/docs/LKd87HjvwYKREPw7DmJc5Q "Create an application service to adhere to Common Service Data Model standards and to standardize the organization, maintenance, and monitoring of services in your organization."): Show a list view of current dynamic CI groups where you can create dynamic CI groups, and manage the existing ones. Dynamic CI Groups act as application services that are populated with members of the CMDB group that is associated with the dynamic CI group. For more information about dynamic CI groups, see [Service instances (Application services)](https://www.servicenow.com/docs/icjOdwhjFoybNcN98xydAQ "Understand service instances (application services), learn about different application service types and how multiple ServiceNow business units and products use them.").
{#cmdb-workspace-mangmnt-view__ul_gzc_b3n_ypb}  
Optimize:

* [CMDB success advisor](https://www.servicenow.com/docs/WjGQjhHuCDZ3j1UVeda4gw "The ServiceNow CMDB success advisor is a scoped application that drives business outcomes for targeted business products, including Data Foundations, Hardware Asset Management, and Software Asset Management (SAM), by improving Configuration Management Database (CMDB) data quality. Use a specialized advisor to resolve data quality issues through guided remediation and identify which data integrations are keeping your CMDB accurate and complete."): Improve CMDB data quality to support targeted business outcomes across Data Foundations and individual applications including Hardware Asset Management (HAM).  
  Additional requirements:
  * [Configure CMDB success advisor](https://www.servicenow.com/docs/_VWYSN_mcHgsidK0RX431g "Complete the configuration tasks to start using the CMDB success advisor.")
  * Roles: sn_cmdb_admin
  {#cmdb-workspace-mangmnt-view__ul_ly4_wn5_l3c}
* [CMDB Health](https://www.servicenow.com/docs/dpnuyWI_Rja8Aso6zJc0Wg "The CMDB Health Dashboard serves as a central location to view detailed health reports for your CMDB at a glance. Also, it provides functions to remediate issues that CMDB Health detected, to improve CMDB health."): View the CMDB Health dashboards and configure the CMDB health KPIs and metrics that CIs are evaluated by in CMDB Health dashboards.  
  Additional requirements:
  * [Set up and configure CMDB Health](https://www.servicenow.com/docs/FoiZ3RGchBACyncuV6wahA "Data collection for CMDB Health is highly configurable to reflect data health requirements and standards in your organization. Most importantly, the CMDB Health Dashboard jobs are disabled by default and health data isn't collected until you enable those jobs.")
  * Roles: asset, sn_cmdb_editor, or itil
  {#cmdb-workspace-mangmnt-view__ul_s2t_gzb_y5b}
* [CMDB Data Foundations Dashboard](https://www.servicenow.com/docs/DGC~Pd2lgvAXiO21Rh3Asg "The ServiceNow CSDM and CMDB Data Foundations Dashboards store app contains dashboards with insights into the key foundational metrics of your CMDB and Common Service Data Model (CSDM). This app uses ServiceNow health benchmarks to provide recommendations to ensure that the CMDB and CSDM are properly configured for optimal usage and to mitigate any potential risks."): View the CMDB Data Foundations dashboard where you can explore potential risks in the CMDB implementation, and verify that important data is valid and properly configured.  
  Additional requirements:
  * [Set up CSDM and CMDB Data Foundations Dashboards](https://www.servicenow.com/docs/DGC~Pd2lgvAXiO21Rh3Asg "The ServiceNow CSDM and CMDB Data Foundations Dashboards store app contains dashboards with insights into the key foundational metrics of your CMDB and Common Service Data Model (CSDM). This app uses ServiceNow health benchmarks to provide recommendations to ensure that the CMDB and CSDM are properly configured for optimal usage and to mitigate any potential risks.")
  * Roles: asset, sn_cmdb_admin, sn_cmdb_admin, itil_admin, or admin
  * Plugin: com.snc.cmdb.getwell
  {#cmdb-workspace-mangmnt-view__ul_smb_hzb_y5b}
* [CSDM Data Foundations Dashboard](https://www.servicenow.com/docs/Y~LGLAg5qcYqyYmSu9V4Kg "The CSDM Data Foundations dashboard displays key CSDM indicators on a single page to help you get the full benefit from your ServiceNow AI Platform products."): View the CSDM Data Foundations dashboard where you can explore key CSDM metrics on a single page to assist you in getting the full benefit from your implementation.  
  Additional requirements:
  * [Set up CSDM and CMDB Data Foundations Dashboards](https://www.servicenow.com/docs/DGC~Pd2lgvAXiO21Rh3Asg "The ServiceNow CSDM and CMDB Data Foundations Dashboards store app contains dashboards with insights into the key foundational metrics of your CMDB and Common Service Data Model (CSDM). This app uses ServiceNow health benchmarks to provide recommendations to ensure that the CMDB and CSDM are properly configured for optimal usage and to mitigate any potential risks.")
  * Roles: app_service_admin, app_service_user, asset, cmdb_read, sn_cmdb_admin, portfolio_admin, service_viewer, technology_service_owner, or itil_admin.
  * Plugin: com.snc.cmdb.getwell
  {#cmdb-workspace-mangmnt-view__ul_ulg_2lr_y1c}
* [De-Duplication Tasks](https://www.servicenow.com/docs/4X2hdJTiOvMsodE62bbHKQ "Remediate a single de-duplication task by using the Duplicate CI Remediator wizard. Use the wizard to guide you through the duplicate CI reconciliation process or to apply a custom workflow."): Process a de-duplication task by using the Duplicate CI Remediator wizard which guides you through the duplicate CI reconciliation process.

  Additional role
  requirement: sn_cmdb_editor or itil.
* [CMDB Remediation Rules](https://www.servicenow.com/docs/6lp00N5d0LijyDyxWP2xVA "A CMDB remediation rule is associated with a task that was created for a failed CMDB health test. A CMDB remediation rule is applied automatically or manually to execute a remediation workflow that can, for example, delete stale CIs."): Rules associated with a [CMDB Health](https://www.servicenow.com/docs/5tTKNbvdNPz2l14jzwTV1g "A healthy CMDB, based on health benchmarks in an organization, is essential to an effective and continuous use of the product. Health indicators such as duplicate CIs, required CI fields, and audits are evaluated and aggregated into health scores at the class, health group, and service levels. CMDB Health also provides a framework for applying standardized CI remediation.") task that was created for a failed CMDB Health test. A CMDB remediation rule runs a remediation workflow to remediate an issue reported by CMDB Health.
{#cmdb-workspace-mangmnt-view__ul_x2y_4bc_w5b}  
Visualize:

* [Dependency Views](https://www.servicenow.com/docs/5EPCK31OR3gHHI7ijtKr2A "ServiceNow Dependency Views graphically displays an infrastructure view for a configuration item (CI) and the application or business services that it is part of and that it supports. Dependency Views indicates the status of its configuration items, and allows access to CIs related alerts, incidents, problems, changes, and services."): Provides a graphic infrastructure view for a CI and any applications or business services that it is part of and that it supports.

  Additional role requirement: dependency_views.
* [Query Builder](https://www.servicenow.com/docs/uLyJjmkHqIHkDiHLMf8PGA "The CMDB Query Builder enables you to build complex infrastructure and service queries that span multiple CMDB classes, non-CMDB tables, and that involve many CIs that are connected by different relationships."): Easily build complex infrastructure and service queries, that span multiple CMDB classes, non-CMDB tables, and that can involve many CIs that are connected by different relationships.

  Additional role requirement: cmdb_query_builder_read.
{#cmdb-workspace-mangmnt-view__ul_swd_pbc_w5b}  
Create:

* [Create CI](https://www.servicenow.com/docs/iYlzBJyAAlP1uK2I~sn_8A "Create a CI in Service Graph Workspace, while applying Identification and Reconciliation Engine (IRE) processes and other requirements for the CI's class. IRE identification rules enforce the new CI to be unique and to comply with other class requirements."): Create a new CI while enforcing Identification and Reconciliation Engine (IRE) processes and other requirements that result in a valid and unique CI.
* Create Service Instance: [Create an application service (service instance)](https://www.servicenow.com/docs/LKd87HjvwYKREPw7DmJc5Q "Create an application service to adhere to Common Service Data Model standards and to standardize the organization, maintenance, and monitoring of services in your organization.").
{#cmdb-workspace-mangmnt-view__ul_rx1_wdr_shc}Additional role requirement: service_admin.

*[\>]: and then