Components installed with CMDB success advisor

  • Release version: Australia
  • Updated March 12, 2026
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    Summary of Components installed with CMDB success advisor

    The CMDB Success Advisor plugin in ServiceNow installs several key components upon activation, including specialized tables and scheduled jobs. These components work together to support data quality insights, automated setup, and daily data refreshes for CMDB-related dashboards, particularly for Data Foundations and Hardware Asset Management (HAM) products.

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    Scheduled Jobs

    • CMDB Advisor - Auto Setup: An on-demand job that configures the Data Foundations advisor dashboard automatically during first-time installation or upgrades. It sets principal class scope, creates content templates, and triggers initial data collection. It runs only if setup is incomplete.
    • CMDB Advisor - Check Job Completion and Notify: Periodically verifies completion of Performance Analytics data collector jobs after auto-setup and sends notifications to users with the sncmdbadmin role. It activates after auto-setup finishes and deactivates after sending all notifications.
    • CMDB Advisor - DF Daily Data Collection: Runs daily to refresh pre-aggregated indicator data and invoke data collector jobs for the Data Foundations product, ensuring advisor dashboard charts and metrics are up-to-date.
    • CMDB Advisor - HAM Daily Data Collection: Similar to the DF daily job but focuses on the Hardware Asset Management product, refreshing indicator data and metrics on its advisor dashboard.

    Tables Installed

    The plugin creates multiple tables that store configuration, settings, aggregated data, and suggestions relevant to CMDB success advisor functionality:

    • CI Attribute Coverage: Contains details about CI attributes per ingestion source, version, and CI class used by the advisor to assess data quality.
    • Content Template: Stores scope configurations such as principal classes or model categories for each product dashboard. The default size is 200, with larger sizes potentially affecting performance.
    • Settings: Holds configuration details including product associations, access roles, and remediation guidance.
    • Suggested Attribute: Provides attribute recommendations based on product and CI class context.
    • Suggested Ingestion Source: Suggests ingestion sources using associated Service Graph Connectors and Discovery patterns tailored to the selected product.
    • Targeted Product: Defines products targeted by the advisor, including icons, display names, and order for dashboard presentation.
    • Aggregate Data: Stores pre-aggregated data that populates charts and metrics on dashboards. Data is grouped by principal class, discovery source, or model category and follows a lifecycle of draft, ready, and retired.
    • Notification: Contains notification records for sncmdbadmin users when data collection completes, including recipient, content, and links to dashboards. Records are created by the "Check Job Completion and Notify" job.
    • Selected Context: Holds scope selections for each product dashboard, such as principal classes for Data Foundations or model categories for HAM, with details on selection method (manual or automatic).

    Practical Benefits for ServiceNow Customers

    By activating the CMDB Success Advisor plugin, customers gain automated setup, continuous monitoring, and data quality insights tailored to their CMDB environment. The installed scheduled jobs ensure dashboards remain current with minimal manual intervention, while the comprehensive tables store essential configuration and aggregated data to support ongoing CMDB governance and improvement activities.

    Several types of components are installed with activation of the CMDB success advisor plugin, including tables and scheduled jobs.

    Scheduled jobs installed

    Scheduled job Description
    CMDB Advisor - Auto Setup

    On-demand scheduled job that automatically configures the Data Foundations advisor dashboard on first install or upgrade. Applies the recommended principal class scope, creates the content template, and triggers initial data collection. Runs only when setup is not yet complete.
    CMDB Advisor - Check Job Completion and Notify

    Periodically checks whether Performance Analytics data collector jobs have completed after auto-setup, and sends dashboard-ready notifications to users with the sn_cmdb_admin role. Activates automatically when auto-setup completes and deactivates itself once it sends all product notifications.
    CMDB Advisor - DF Daily Data Collection

    Runs daily to refresh pre-aggregated indicator data for the Data Foundations product and invoke the Performance Analytics data collector jobs. Populates the charts and metrics on the Data Foundations advisor dashboard.
    CMDB Advisor - HAM Daily Data Collection

    Runs daily to refresh pre-aggregated indicator data for the Hardware Asset Management (HAM) product and invoke the Performance Analytics data collector jobs. Populates the charts and metrics on the HAM advisor dashboard.

    Tables installed

    Table Description

    CMDB Advisor CI attribute coverage

    [sn_cmdb_advisor_ci_attribute_coverage]

    Details of configuration item (CI) attributes for a specific ingestion source, version, CI class, and selected attributes in CMDB success advisor using a Service Graph Connector or Discovery pattern.

    CMDB Advisor Content Template

    [sn_cmdb_advisor_content_template]
    Scope configuration for each product dashboard, storing principal classes or model categories used by CMDB success advisor to generate data quality insights. The default value is 200.
    Note:
    Increasing the value might impact the performance.

    CMDB Advisor settings

    [sn_cmdb_advisor_settings]

    Details of CMDB success advisor settings, including product association, access roles, and remediation guidance.

    CMDB Advisor suggested attribute

    [sn_cmdb_advisor_suggested_attribute]

    Attribute suggestions for CMDB success advisor based on the selected product and CI class context.

    CMDB Advisor suggested ingestion source

    [sn_cmdb_advisor_suggested_ingestion_source]

    Ingestion source suggestions for CMDB success advisor based on the associated Service Graph Connectors, Discovery patterns, and product.

    CMDB Advisor targeted product

    [sn_cmdb_advisor_targeted_product]

    Targeted product definitions for CMDB success advisor, including icon, display name, and display order.

    CMDB Advisor Aggregate Data

    [sn_cmdb_advisor_aggregate_data]

    Stores pre-aggregated indicator data to populate charts and metrics on the advisor dashboards. Groups CI counts by principal class, discovery source, or model category for each active product. Records follow a draft, ready, and retired state life cycle.

    CMDB Advisor Notification

    [sn_cmdb_advisor_notification]

    Stores dashboard-ready notifications for users with the sn_cmdb_admin role when data collection completes after auto-setup. Each record stores the recipient, notification content, and an action link to the relevant advisor dashboard. The CMDB Advisor - Check Job Completion and Notify scheduled job creates each record.

    CMDB Advisor selected context

    [sn_cmdb_advisor_selected_context]

    Scope selections for each product dashboard, including principal classes in the Data Foundations advisor scope and model categories in the HAM advisor scope. Each record stores the product, associated content template, selected context item, context table, and whether the selection is manual or automatic.