Components installed with CMDB success advisor

  • Release version: Australia
  • Updated July 9, 2026
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    Summary of Components installed with CMDB success advisor

    Activating the CMDB Success Advisor plugin in ServiceNow installs several essential components including tables and scheduled jobs. These components work together to support automated data collection, dashboard configuration, and notification processes that help maintain and improve CMDB data quality insights.

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    Scheduled Jobs Installed

    • CMDB Advisor - Auto Setup: Runs on demand during first install or upgrade to configure the Data Foundations advisor dashboard by applying principal class scopes, creating content templates, and starting initial data collection. It only runs if setup is incomplete.
    • CMDB Advisor - Check Job Completion and Notify: Periodically verifies completion of Performance Analytics data collectors after auto-setup and sends dashboard-ready notifications to users with the sncmdbadmin role. It auto-activates after auto-setup and deactivates after sending notifications.
    • CMDB Advisor - DF Daily Data Collection: Runs daily to refresh pre-aggregated Data Foundations indicator data and trigger Performance Analytics data collection, populating the Data Foundations advisor dashboard charts and metrics.
    • CMDB Advisor - HAM Daily Data Collection: Runs daily to refresh Hardware Asset Management (HAM) indicator data and invoke Performance Analytics collection, updating the HAM advisor dashboard.
    • CMDB success advisor data collection for Data Foundation: Runs on demand (daily invoked) to collect Performance Analytics scores for Data Foundations indicators, supporting dashboard metrics.
    • CMDB success advisor data collection for HAM: Runs on demand (daily invoked) to collect Performance Analytics scores for HAM indicators, supporting dashboard metrics.

    Tables Installed

    The plugin installs multiple tables that store configuration, scope, indicator data, and notifications critical for CMDB Success Advisor functionality:

    • CI attribute coverage: Details CI attributes by ingestion source, version, and CI class for data quality analysis.
    • Content Template: Stores dashboard scope configurations like principal classes or model categories per product; adjusting values affects performance.
    • Settings: Holds product associations, access roles, and remediation guidance settings.
    • Suggested Attribute: Contains attribute recommendations based on selected product and CI class.
    • Suggested Ingestion Source: Provides ingestion source suggestions linked to Service Graph Connectors, Discovery patterns, and products.
    • Targeted Product: Defines targeted products with icons, display names, and order for the advisor.
    • Aggregate Data: Stores pre-aggregated indicator data grouped by principal class, discovery source, or model category to populate advisor dashboards. Records transition through draft, ready, and retired states.
    • Notification: Stores notifications for sncmdbadmin users triggered after data collection completion, including recipient, content, and dashboard action links.
    • Selected Context: Stores scope selections per product dashboard including manual or automatic principal classes and model categories.

    Practical Benefits for ServiceNow Customers

    By enabling these components, customers gain automated and scheduled data collection processes that keep CMDB data current and insightful. The dashboards are pre-configured and updated regularly, while notifications ensure administrators are informed when key data collection steps complete. The tables provide structured data storage to support accurate insights and recommendations, helping customers effectively manage CMDB health and compliance.

    Several types of components are installed with activation of the CMDB success advisor plugin, including tables and scheduled jobs.

    Scheduled jobs installed

    Scheduled job Description
    CMDB Advisor - Auto Setup

    On-demand scheduled job that automatically configures the Data Foundations advisor dashboard on first install or upgrade. Applies the recommended principal class scope, creates the content template, and triggers initial data collection. Runs only when setup is not yet complete.
    CMDB Advisor - Check Job Completion and Notify

    Periodically checks whether Performance Analytics data collector jobs have completed after auto-setup, and sends dashboard-ready notifications to users with the sn_cmdb_admin role. Activates automatically when auto-setup completes and deactivates itself once it sends all product notifications.
    CMDB Advisor - DF Daily Data Collection

    Runs daily to refresh pre-aggregated indicator data for the Data Foundations product and invoke the Performance Analytics data collector jobs. Populates the charts and metrics on the Data Foundations advisor dashboard.
    CMDB Advisor - HAM Daily Data Collection

    Runs daily to refresh pre-aggregated indicator data for the Hardware Asset Management (HAM) product and invoke the Performance Analytics data collector jobs. Populates the charts and metrics on the HAM advisor dashboard.
    CMDB success advisor data collection for Data Foundation Runs on demand, invoked daily by the CMDB Advisor - DF Daily Data Collection scheduled script, to collect Performance Analytics scores for pre-aggregated Data Foundations indicators. Populates the charts and metrics on the Data Foundations advisor dashboard.
    CMDB success advisor data collection for HAM Runs on demand, invoked daily by the CMDB Advisor - HAM Daily Data Collection scheduled script, to collect Performance Analytics scores for pre-aggregated HAM indicators. Populates the charts and metrics on the HAM advisor dashboard.

    Tables installed

    Table Description

    CMDB Advisor CI attribute coverage

    [sn_cmdb_advisor_ci_attribute_coverage]

    Details of configuration item (CI) attributes for a specific ingestion source, version, CI class, and selected attributes in CMDB success advisor using a Service Graph Connector or Discovery pattern.

    CMDB Advisor Content Template

    [sn_cmdb_advisor_content_template]
    Scope configuration for each product dashboard, storing principal classes or model categories used by CMDB success advisor to generate data quality insights. The default value is 200.
    Note:
    Increasing the value might impact the performance.

    CMDB Advisor settings

    [sn_cmdb_advisor_settings]

    Details of CMDB success advisor settings, including product association, access roles, and remediation guidance.

    CMDB Advisor suggested attribute

    [sn_cmdb_advisor_suggested_attribute]

    Attribute suggestions for CMDB success advisor based on the selected product and CI class context.

    CMDB Advisor suggested ingestion source

    [sn_cmdb_advisor_suggested_ingestion_source]

    Ingestion source suggestions for CMDB success advisor based on the associated Service Graph Connectors, Discovery patterns, and product.

    CMDB Advisor targeted product

    [sn_cmdb_advisor_targeted_product]

    Targeted product definitions for CMDB success advisor, including icon, display name, and display order.

    CMDB Advisor Aggregate Data

    [sn_cmdb_advisor_aggregate_data]

    Stores pre-aggregated indicator data to populate charts and metrics on the advisor dashboards. Groups CI counts by principal class, discovery source, or model category for each active product. Records follow a draft, ready, and retired state life cycle.

    CMDB Advisor Notification

    [sn_cmdb_advisor_notification]

    Stores dashboard-ready notifications for users with the sn_cmdb_admin role when data collection completes after auto-setup. Each record stores the recipient, notification content, and an action link to the relevant advisor dashboard. The CMDB Advisor - Check Job Completion and Notify scheduled job creates each record.

    CMDB Advisor selected context

    [sn_cmdb_advisor_selected_context]

    Scope selections for each product dashboard, including principal classes in the Data Foundations advisor scope and model categories in the HAM advisor scope. Each record stores the product, associated content template, selected context item, context table, and whether the selection is manual or automatic.