Using the Business (Agency) Location Service Portal in Public Sector Digital Services

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Using the Business (Agency) Location Service Portal in Public Sector Digital Services

    The Business (Agency) Location Service Portal (BLSP) is a comprehensive tool within the Public Sector Digital Services application that allows users to effectively manage agency locations. Designed for users with specific roles, including location managers and administrators, the portal provides a streamlined interface for accessing and managing various agency-related tasks.

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    Key Features

    • 360º View of Agency Locations: Obtain detailed insights into agency locations.
    • Agency Member Management: Add and manage members associated with agency locations.
    • Case Submission: Submit cases related to agency locations or public services offered by an organization.
    • Knowledge Base Access: Search and view Knowledge Base articles for information and support.
    • Community Engagement: Access community forums for discussions and question-and-answer sessions.
    • Service Reporting: Report issues or request services, including member registration at external locations.

    Key Outcomes

    By utilizing the Business Location Service Portal, users can:

    • Efficiently manage agency locations and related services.
    • Enhance collaboration through community engagement.
    • Quickly find solutions via the Knowledge Base and featured content.
    • Streamline the reporting and management of cases related to agency services.

    This portal facilitates improved operational efficiency and connectivity across agency locations, ensuring that all users can access necessary information and services seamlessly.

    You can use the Business (Agency) Location Service Portal (BLSP), available with the Public Sector Digital Services application, as a one-stop shop to manage internal and external agency locations.

    As a user with the sn_customerservice.svc_location_manager, sn_customerservice.svc_location_manager_contributor, or admin role, you can use the Business (Agency) Location Service Portal page to:

    • Get a 360º view of an agency location.
    • Add and manage agency members.
    • Submit cases against agency locations, or public services at a service organization.
    • Access Knowledge Base articles and engage with the community.

    From the Business Location Service Portal, you can access and use the following features:

    Table 1. Business Location Service Portal
    UI component Description
    Support Click Support to create a customer case.
    Knowledge Clicking Knowledge on the header takes you to the kb_home page. You can search the Knowledge Base or view a list of top-rated or most viewed Knowledge Base articles.
    Cases View the list of cases.
    Your Information Navigate to agency locations, services received, and install base items.
    Profile menu Click your profile photo to either view your profile or log out.
    Search Enables you to search support articles and requests. Enter a search term and click Search to view the search results.
    Browse Services Click Browse Services to report an issue or request a service. Use the service to register a member at an external agency location.
    View Articles Explore the knowledge base to get the information.
    Ask the community Provides access to the Community homepage. You can use the community to ask questions and get answers, connect with people who share similar expertise, and join forums and participate in discussions.
    Agency Locations Get the 360º view of the agency location. Use the feature to:
    • Add a member to an agency location.
    • Report cases on behalf of an agency location.
    • Report cases against services received from a specific agency location.
    • Report cases against public services offered at a particular agency location.
    Featured Articles View featured community content.
    Most Viewed articles View a list of the most viewed articles.

    Depending on the configuration set by your administrator, you can perform the following tasks from the Agency Location Service Portal:

    • Register and assign staff members to an agency location
    • Report cases on behalf of an agency location
    • Report cases against services received from a specific agency location
    • Report cases against public services offered at a particular agency location
    • Access knowledge base articles and frequently asked questions