AI Agent Advisor release notes

  • Release version: Australia
  • Updated July 30, 2026
  • 4 minutes to read
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    Summary of AI Agent Advisor release notes

    The ServiceNow® AI Agent Advisor is a new AI-driven application introduced in the Australia release that automatically identifies automation opportunities within your ServiceNow instance and assists in deploying AI agents to address them. It integrates with AI Agent Studio, AI Control Tower, and the AI Admin Center to provide a comprehensive solution for discovering, analyzing, and automating common issues using AI.

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    Key Features

    • Automation Discovery: AI Agent Advisor analyzes your instance data—including custom tables, fields, and interaction data from chat, voice, and email channels—to find automation opportunities, especially within Customer Service Management (CSM) and IT Service Management (ITSM).
    • AI Agent Matching and Deployment: The application matches identified automation needs to existing AI agents or helps generate new agents, automating their creation and deployment to streamline workflows.
    • Pre-generated AI Agents and Base System Solutions: Access and deploy pre-built AI agents designed to solve common problems, accelerating time to value.
    • Insights and Monitoring: Automation opportunities are presented as actionable insights within AI Control Tower, facilitating prioritization and management.
    • User Interface Enhancements: Improvements include renaming the AI Agent Advisor section to “Automation opportunities,” clearer labeling of estimated time and cost savings, and direct links to review identified opportunities.
    • Licensing Tiers: AI Platform licensing is available in three tiers—Foundation, Advanced, and Prime—offering varying levels of AI agent capabilities and autonomy to suit different organizational needs.
    • Browser Support and Localization: The application supports modern browsers like Google Chrome and Microsoft Edge, with machine translation support for the Australia release languages.

    Activation and Installation

    AI Agent Advisor installs automatically with the standard Now Assist setup and is also available via the ServiceNow Store. For configuration and setup, customers should consult the specific AI Agent Advisor setup documentation.

    Related ServiceNow Capabilities

    • AI Admin Center: A unified control hub for managing generative AI solutions, including AI Agent Advisor.
    • AI Agent Studio: Platform for creating, editing, and managing AI agents that perform tasks ranging from simple automation to complex problem solving.
    • ServiceNow Otto: Enhances productivity through generative AI-driven conversational and proactive experiences.
    • AI Implementation Guidance: Emphasizes the importance of preparing data, applications, and organizational policies to ensure successful AI integration.

    What This Enables for ServiceNow Customers

    With AI Agent Advisor, customers can proactively identify and implement AI-driven automations that reduce manual workload, improve service efficiency, and increase productivity across ITSM and CSM processes. The solution provides clear insights and streamlined agent deployment, helping organizations accelerate their AI adoption while leveraging existing data and AI capabilities within ServiceNow.

    The ServiceNow® AI Agent Advisor application is an AI solution that automatically discovers automation opportunities in your instance and helps you to deploy AI agents to implement them. AI Agent Advisor is a new application in the Australia release.

    AI Agent Advisor highlights for the Australia release

    Australia Patch 5
    • Choose from base system and pre-generated AI agents in AI Agent Studio to automate solutions to common issues.
    • Analyze the custom tables and fields in your instance to find automation opportunities.
    • Generate and edit AI agents through the AI Admin Center conversational experience.
    • View automation opportunities as insights in AI Control Tower.
    Australia Patch 3
    • Discover and take action on automation opportunities for Customer Service Management (CSM) using interaction data from chat, voice, and email channels.
    • Match chat and voice agents along with existing agents and tools from a unified agent registry.
    Australia Patch 2
    • Let AI analyze the CSM cases and ITSM incident records in your instance data and tell you exactly where automation will have the biggest impact.
    • Match your automation opportunities to existing AI agents and automate the creation and deployment of new agents.

    See AI Agent Advisor for more information.

    Important:
    AI Agent Advisor is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    AI Agent Advisor features

    Australia Patch 5
    Pre-generated AI agents in AI Agent Studio
    Access AI agents pre-generated for the proposed solutions to automation opportunities.
    Base system AI agents proposed for automations
    Deploy base system AI agents to solve common problems identified in your automation opportunities.
    Data from custom tables and fields analyzed for automation opportunities
    Identify automation opportunities from the analysis of custom tables and fields in your instance in addition to the base system data sources.
    View automation opportunities in AI Control Tower
    View automation opportunities as actionable insights in AI Control Tower.
    Australia Patch 3
    CSM automation opportunities from chat, voice, and email data
    Discover automation opportunities for CSM AI deployment by using AI Agent Advisor to analyze interaction data from chat, voice, and email channels. Match or generate channel-specific AI agents to implement the automation opportunities.
    Australia Patch 2
    ServiceNow product tiers
    The ServiceNow AI Platform now brings you an AI native experience with three licensing tiers available:
    • Foundation: AI agents and skills to deliver insights
    • Advanced: AI agents and skills to boost productivity across relevant use cases
    • Prime: Act autonomously with all AI agents and skills, and create your own
    Automation discovery with AI Agent Advisor
    Use AI Agent Advisor to analyze actual instance data, identify automation opportunities, and view proposed AI automations.
    AI agent matching and automated deployment
    Find existing AI agents that support your identified automation opportunities, and automate the creation and deployment of new agents.

    UI changes

    Australia Patch 3
    AI Agent Advisor enhancements
    Several features are updated to improve the user experience.
    • The AI Agent Advisor section of the AI Admin Center home page is renamed to Automation opportunities.
    • The automation opportunities cards display the record type. Hours time saved is changed to Est cost savings per year. Estimated savings is changed to Est time saved per year. A Review opportunity link displays on the card.

    Activation information

    AI Agent Advisor installs and runs automatically as part of the standard Now Assist setup. AI Agent Advisor is available from the ServiceNow Store. For more information about the installation of AI Agent Advisor, see Configuring AI Agent Advisor.

    Plugin information

    New plugins

    The following plugins are new in Australia:

    AI Agent Advisor (sn_agent_miner): AI Agent Advisor is an AI solution that automatically discovers automation opportunities in your instance and helps you to deploy AI agents to implement them.

    Browser requirements

    The AI Agent Advisor application supports various browsers, including Google Chrome and Microsoft Edge. AI Agent Advisor isn’t supported in Internet Explorer. For more information, see Browser support.

    Localization information

    AI Agent Advisor supports machine translation for Australia. Localization is applicable to AI Agent Advisor in all languages supported by the ServiceNow AI Platform.

    Related ServiceNow applications and features

    ServiceNow® AI implementation
    Getting ready to implement AI is more than just installing plugins. It’s about laying the groundwork for a seamless, intelligent experience across your workflows. Whether you're enabling conversational catalogs, automating content generation, or enhancing user interactions, a few key steps will help make your data ready, your applications prepared, and your organization's AI policy in alignment with your implementation.
    ServiceNow Otto
    ServiceNow Otto uses generative AI that can enhance user productivity and efficiency through conversation and proactive experiences.
    AI Admin Center
    The ServiceNow® AI Admin Center application is a single control hub that brings together other AI assets and workspaces, making it fast and effortless for administrators to set up and manage generative‑AI solutions from a unified experience.
    AI Agent Studio
    The ServiceNow® AI agents are entities that mimic human-like intelligence by using large language models (LLMs). AI agents can perform tasks that range from simple automated responses to complex problem solving. By using AI agents, you can reduce the workloads of your live agents and help increase their productivity.