Australia Patch 4m

The Australia Patch 4m release contains important problem fixes via Australia Patch 4 and updates to compatible ServiceNow Store applications.

Australia Patch 4m was released on July 23, 2026.

• Build date: 07-22-2026_0427
• Build tag: glide-australia-02-11-2026__patch4m-07-09-2026

Monthly "m" releases

Monthly "m" releases are now available for your ServiceNow AI Platform® instances. These releases, which are identified by an "m" in the release name, contain everything from the base family patches, the latest version of all AI applications, and those apps' supporting non-AI application dependencies.

Important:

This ServiceNow® release is not available for ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see KB0743854.

For a downloadable, sortable version of the fixed problems in the Australia Patch 4 release, click here.

Overview

Australia Patch 4 includes 420 problem fixes in various categories.

Figure 1. Top 10 problem categories

Security-related fixes

Australia Patch 4 includes fixes for security-related problems that affected certain ServiceNow applications and the ServiceNow AI Platform®. We recommend that customers upgrade to this release for the most secure and up-to-date features. For more details on security problems fixed in Australia Patch 4m, refer to KB3141166.

Changes in Australia Patch 4m

See the following Now Support Knowledge Base articles for more information about upgrading to Australia Patch 4m:

• KB3140377
• KB3141683
• KB3141830

Archive, clear, or delete related records when an archive rule runs.

Define a rule for archiving records.

Define a rule for deleting records from a primary table on a recurring basis.

Define a rule for deleting records now or at a later date.

Define one or more conditions that identify the records to be archived.

Define one or more conditions that identify the records to be deleted.

Define one or more conditions that identify the records to be deleted.

Delete archived records after a specified amount of time by configuring optional destroy rule conditions.

Delete older, expired, or unwanted records from tables automatically.

Encryption at rest for Hermes topics protects message data stored on broker disks from unauthorized access. Hermes supports both ServiceNow-managed keys and keys you provide using the Bring Your Own Key (BYOK) model.

Now Assist and agentic AI release notes

For Now Assist new features and changes, see Now Assist and agentic AI release notes.

Properties for Identification and Reconciliation

glide.identification_engine.non_dependency_relation.duplicate_detection

Set IRE behavior when the payload contains duplicate non-dependent relationships (identical parent/child relationship type).

When set to true, IRE detects duplicate non-dependent relationships in a payload.

When set to false, IRE doesn't detect duplicate non-dependent relationships in a payload.

• Type: true | false
• Default: false
• Learn more:
• Location: Add to System Properties [sys_properties] table.

Manage table size growth and improve query performance by archiving records.

Manage the growth and storage of data on your instance by creating data management rules in the Data Management Console.

Restore one or more archive records and any related records back into the primary table.

Safely delete records from a table without using scripts and without deleting the table by creating one-time delete rules.

Schedule a date and time to execute a one-time delete rule or execute it after you finish creating it.

Specify which associated records to delete when the cleanup rule runs.

Specify which associated records to delete when the one-time delete rule runs.

View a summary of your archive rule and decide whether to activate it.

View a summary of your cleanup rule and decide whether to activate it.

View a summary of your one-time delete rule and acknowledge the deletion.

Notable fixes

The following problems and their fixes are ordered by potential impact to customers, starting with the most significant fixes.

Problem	Short description	Description	Steps to reproduce
Next Experience Unified Navigation PRB2015985 KB3018348	Tags on task records don't conform to background color hex codes after a Zurich upgrade		Refer to the listed KB article for details.
Platform Analytics Dashboard API PRB2014857	Navigation to home.do doesn't redirect to the last visited CoreUI dashboard	An empty 'com.​snc.​par.​dashboards.​ui.​preferences' user preference causes erroneous redirection to the CoreUI dashboard.	Have the 'com.​glide.​par.​unified_​analytics.​enabled' system property set to true. Create a user with the dashboard_admin role. Create a CoreUI dashboard. Share it with the created user. Impersonate the user. Open the shared CoreUI dashboard. This should create a user preference record: 'com.​snc.​pa.​ui.​preferences_​dashboards',​ storing the sys_id of the last visited CoreUI dashboard. Navigate to: /nav_to.do?uri=%2Fhome.do%3F. Expected behavior: The user is redirected to the last visited CoreUI dashboard. Actual behavior: The user is redirected to the Platform Analytics dashboard overview page.
Server-side scripts PRB1994381 KB3006010	Discovery node issues after upgrading to Australia	After upgrading to Australia, JavaScript that is running in app nodes fails to call Java functions. The following warning appears: '*** WARNING *** Evaluator: com.​glide.​script.​Rhino​Ecma​Error:​ undefined is not a function.' This impacts various features, including Discovery and Event Management.	Refer to the listed KB article for details.
System Events PRB2003217	Fix behavior of event processing tables during the clone operation and clean up invalid records/jobs during the clean up script	During cloning on Zurich instances, events processing framework tables' configurations aren't preserved, causing errors in transaction logs due to orphan records for events jobs. An orphan record occurs when a sys_trigger record exists for an event processing job, but the corresponding entry in the sys_processing_framework_job table is missing. This causes the ProcessingFrameworkJob to fail when attempting to retrieve the scheduled job context. Log example: 'ProcessingFrameworkJob SEVERE ProcessingFramework > Failed to get the schedule job context'.
Virtual Agent PRB2007255 KB3045151	There is memory pressure on nodes due to high memory for the cache 'com.​glide.​cs.​qlue.​module.​coma.​Message​Batching​Session'	Users with 2GB nodes may encounter memory issues that can cause the events process jobs to yield.	Refer to the listed KB article for details.

All other fixes

Problem	Short description	Description	Steps to reproduce
Activity Stream PRB2003313	The @mention in the journal input does not appropriately respond to assistive technologies in workspaces	When using '@' in the Comments field to invoke the list for user selection, the screen reader does not identify it.	Create an account on Assistiv Labs to use NVDA and JAWS. Open a base instance. Navigate to a workspace such as Service Operations Workspace (SOW). Open any incident. Open a screen reader, such as VoiceOver and Safari or JAWS/NVDA and Chrome. Navigate to the Comments field. Enter '@' and a character or two for a user to invoke the drop-down list for user selection. Notice that neither screen reader identifies the pop-up, nor is there any identification of the members of the list as the user navigates it.
Activity Stream PRB2010203	SysUserRepo should add setWorkflow(false) when querying the sys_user table		Add a before business rule query rule to the sys_user table where 'active=true'. Impersonate the user, Abraham Lincoln. Create a work note/comment from Abraham. End the impersonation. Mark Abraham as 'inactive'. Flush the Activity stream's user cache. Reload the Activity stream with Abraham's comment. Notice that the author is now Abraham's username.
Activity Stream PRB2018914	In an activity stream, video controls become unusable after selecting an attached video	After a video file is uploaded as an attachment to a record and the page is refreshed, the video renders inside the activity stream with native HTML5 video controls (play/pause, scrubber, volume, fullscreen). However, on selecting the video element, the controls disappear and become unusable, preventing the user from playing back, scrubbing, or otherwise interacting with the video.	Log in to a ServiceNow instance. Open any task record that supports an activity stream and an Attachments field. Attach a video file to the record. Save the record. Refresh the page so the attached video renders inside the activity stream. In the activity stream, locate the entry containing the attached video. The video element appears with native video controls (play/pause, scrubber, volume, fullscreen). Select the video element in the activity stream to attempt playback or interact with the controls. Expected behavior: The native video controls remain visible and interactive; the user can play, pause, scrub, adjust volume, and enter fullscreen. Actual behavior: On selection, the video controls disappear and become unusable. The video element renders but no playback controls can be interacted with.
Activity Stream PRB2022330	Custom journal_input field values are not displayed on Service Portal Ticket Conversational widget after Australia upgrade	After the Australia Upgrade, custom journal_input field values added to records are not displayed on the Service Portal Ticket Conversational widget.	Create a custom Comment Field , Type - journal_input. Make sure the user does not have read access to other base instance journal fields (comments/work_notes). Navigate to any incident, open any record. Add some comments in the journal_input field. Navigate to the service portal. Impersonate any non-admin user. Observe that comments are not visible.
Activity Stream PRB2029963	The Copy button for Journal entries does not work in List Activity Stream view	Content does not get copied to the clipboard and subsequently cannot get pasted.	Navigate to /incident_list.do. Select the Show activity stream in a flyout window button (heartbeat icon at the top-right of the table). Find a journal tile in the activity stream, and select the Copy journal content button. Try pasting the copied content anywhere. Expected behavior: The content should get copied to the clipboard, and a notification saying, 'Copied to clipboard' should appear. Actual behavior: The content does not get copied to the clipboard and subsequently cannot get pasted.
Activity Stream PRB2033885	A new activity comment has the type as 'Field changes' instead of 'Comments'		Open any incident in UI16. Post a comment. Note that the comment type (top right of tile) is 'Field changes [dot timestamp]' instead of 'Comments [dot timestamp]'.
Advanced Work Assignment PRB1996219	The END_WRAP_UP event is published twice when wrap-up is timed out	This behavior causes 'openframe_wrap_up_submitted' to trigger twice, which isn't expected while users are using OpenFrame to handle wrap up with external systems.
Advanced Work Assignment PRB2007529	Alert audio continues playing after rejecting a work item	When an audio with a length of two minutes is mapped with Genesys and a call is initiated from an 'Available' agent, the call the audio continues to play after the user ends the call.
Advanced Work Assignment PRB2010201	The script action 'Set logged out agent offline' creates an offline Advanced Work Assignment (AWA) presence record for non-agent users	The script action will insert records to awa_agent_presence and awa_agent_channel_availability when a user without awa_agent role logs out.	Log in to the latest Zurich instance. Impersonate a user without the awa_agent role. Log out. Check awa_agent_presence and awa_​agent_​channel_​availability.​ Notice that a record associated with the impersonated user was inserted.
Advanced Work Assignment PRB2025053	Missing validation allows AWA queue save with floating schedule	The queue is successfully saved even when the schedule has Timezone = Floating.	Navigate to AWA > Queues. Open an existing queue or create a new AWA Queue. In the Schedule field, select a schedule configured with Timezone = Floating. Select Save. Expected behavior: System should prevent saving the queue when the selected schedule has Timezone = Floating or show a validation error/warning indicating that floating schedules are not supported for AWA queues. Actual behavior: The queue is successfully saved even when the schedule has Timezone = Floating.
Advanced Work Assignment PRB2026914	Duplicate work items when the service channel's work_item_table is a parent class of the routed record	Duplicate work items are created.	Configure service channel against the parent table (task). In service channel condition, the user can restrict the task type to only incident (optional). Have a live agent online with good capacity (>500). Make sure auto acceptance is on. Create 200 incidents together via BG script. Expected behavior: 200 work items created. Actual behavior: 200+ work items created (have duplicates).
Advanced Work Assignment PRB2033767	Enhanced updateSegment API (Wrap-up) to support Agent Initiated Wrap-up	When CCaaS sends updateSegment with only configuration (no wrapUpCode, notes, or confirmedOn), the backend treats it as a full submission and closes the segment. The correct behavior is to update the wrap-up configuration reference on the open segment and return without closing it.	Create an active phone interaction with an assigned agent. Create a wrap-up segment via createSegment (external=true). Call updateSegment with only configuration: { duration: '120', show_timer: true } — no wrap_up_code, notes, or confirmed_on. Notice the segment state in interaction_wrap_up_segment. Expected behavior: Agent should be able to submit the wrap upSegment. Actual behavior: Agent is not able to submit the wrap up.
Agent Chat PRB1683554	Conversation tab doesn't show up during an outbound call from Amazon Connect	The interaction pops open in agent workspace, but the conversation tab doesn't show. It only shows up on refresh or reload of the page.	Make an outbound call from the agent workspace using the Amazon Connect. Select the Set Up Real Time Transcription checkbox in the instance setup step. Observe that the interaction pops open in agent workspace, but the conversation tab does not show. It only shows up on refresh or reload of the page.
Agent Chat PRB2030144	In the workspace, when a work item is in the queue but not yet accepted, the user is unable to update string fields on the open record	In the workspace, when a work item is in the queue but not yet accepted, the user is unable to update string fields on the open record. With these two circumstances satisfied, a focus-stealing issue removing the blinking cursor after a moment begins to occur.
Agent Chat PRB2033778	Dynamic wrap-up timer update on UI when call ended	Wrap-up dialog does not close in other tabs when submitted in one tab. The timer does not reset on config refresh.	Open the same active phone interaction in two browser tabs (Tab A and Tab B). Wait for the wrap-up dialog to appear in both tabs. Submit wrap-up in Tab A (fill in notes/code and select Submit). Observe Tab B. Expected behavior: Wrap-up dialog in Tab B closes automatically. Actual behavior: Tab B continues showing the open wrap-up dialog.
Agent Chat PRB2033973	Agents can close audio warning pop-ups without changing browser settings	If the agent's browser Audio/Sound settings are set to 'Automatic(default) in chrome' and 'Automatic' in Edge, they observe an 'Audio Warning' pop-up reading as follows: 'Browser settings may block notifications in some cases. To avoid missing alerts in the future, please verify notifications are working for your browser.'.	Have agent chat installed. On a browser session, impersonate an agent and open SOW workspace. Notice the 'Audio Warning' pop-up. Observe that the agent can close the 'Audio Warning' pop-up and continue to work without changing the intended settings.
Agent Chat PRB2033982	Duplicate entries in ui_notification_inbox for workspace notifications when agent has multiple subscriptions	Multiple entries are created in ui_notification_inbox table.	In Agent Chat, set sys_prop 'glide.​awa.​work_​item.​notifications.​enabled' to true. On one browser session, impersonate an agent and open SOW workspace. Set workspace notifications to True from the settings gear icon next to presence state. Duplicate the workspace tab to open two workspace tabs. In another session, as Abel Tuter, initiate a live agent conversation from ESC. Expected behavior: Only one entry should be created in ui_notification_inbox table for workspace notification. Actual behavior: Multiple entries are created in ui_notification_inbox table.
Agent Chat PRB2034807	UXF changes for inbox DOM	Assist UXF with the changes being implemented to remove inbox from the DOM when navigating away from workspace.	Open ServiceNow Workspace with Agent Inbox loaded. Navigate away from the workspace to another page/module. Inspect the DOM. Observe that the inbox component remains in the DOM instead of being removed on navigation.
Agent Chat PRB2050363	Incorrect and inconsistent heading hierarchy in ServiceNow flow	Users who rely on screen readers to navigate via headings are unable to get an overview of the Inbox section. The lack of a clear hierarchy makes the content feel disconnected from the rest of the page, leading to confusion and increased cognitive load when trying to locate specific information.	Open the SOW home page. Navigate to the Inbox section using the tab key. Enable VoiceOver on macOS and use the rotor or heading shortcut to navigate. Observe that it only identifies H4 and H5. Enable ChromeVox on ChromeOS and try to navigate by heading using the 'H' key. Observe that ChromeVox fails to identify any headings in this section.
AI Agents (Glide Family) PRB2025221	Cache service intermittently fails and gets calls across different keys
AI Agents (Glide Family) PRB2025859	The Off​Glide​Script​Object.​generate​Authorization​Info API creates JSON Web Tokens (JWT) with current session users	The API sn_​cs_​offglide.​Off​Glide​Script​Object.​generate​Authorization​Info()​ creates JWT with current user sessions, even though the userID value is passed in the request.
AI Agents (Glide Family) PRB2025974	A user session is logged out when opening AI-generated interaction records	The user session is logged out when opening AI-generated interaction records that were created/updated by the incident_intelligence_agent. The interaction record remains in the work in progress state, even though the associated conversation has been marked as faulted. The issue is specific to the in Service Operations Workspace view, as opening the same record in platform view works without issue.
AI Agents (Glide Family) PRB2030410	An instance isn't invoking DARE calls due to new properties not being allow-listed in the cache configuration's invalidation script		Turn on the DARE sysprop. Open Now Assist Portal. Run the utterance 'List my incidents'. Expected behavior: The response should be received from DARE. Actual behavior: The response is coming from NextWave.
AI Agents (Glide Family) PRB2030948	Tools using data stream actions aren't able to retrieve data in NAVA		Log in to an instance with user credentials. In Service Portal, give the utterance, such as 'using smartsheet agents, look up groups stream'. Observe that the tool isn't able to retrieve data.
AI Agents (Glide Family) PRB2032030	Add impersonate role to NextWave Service User and append cache/ to offglide service path	This is a product update.
AI Agents (Glide Family) PRB2033732	Whenever the batch set script execution is failing on Glide, it's surfaced as a success to the central cache
AI Agents (Glide Family) PRB2034452	Batch Set Glide Script execution failure is surfaced as success to central cache	Whenever the Set Script execution fails on glide, it is surfaced as success to central cache.
AI Agents (Glide Family) PRB2039170	Evict the cache client for cache invalidation after TTL expiry	Add Impersonate role to NextWave Service User to impersonate the actual call for glide backed set operations.
AI Experience Framework - Glide PRB2015095	Changes for rich_control_type are not invalidating sys_ux_widget used by the agent orchestrator (AO)	Modifying the sys_ux_widget or any of its extension tables should invalidate the sys_ux_widget cache, otherwise a duplicate cache configuration will have to be created for each child table.	Open an instance. Use the chat for Now Assist panel (NAP) or Janus. Enter, 'Show me a date time widget'. Select an agent in the list of agents. Observe that the DateTimeSelect widget rendered does not contain the latest changes from the rich_control_type record. Expected behavior: Editing the rich_control_type record should change the widget rendered in the chat client. Actual behavior: The rich_control_type widget is pulled from a stale cache.
AI Experience Framework - Glide PRB2024769	Chat gate service uses a GlideRecord query with ACL evaluation, blocking non-admin users from reading the 'Deployment channel' table	In chat-gate-service.js (line 13), the chatEnabled check uses glideRecord_query to query the 'Deployment channel' table. This evaluates all ACLs for the current user, so only admin users have the necessary read access to that table. Non-admin users are blocked from fetching chatEnabled, which prevents the chat from functioning for them.	Log in as a non-admin user. Navigate to an AI Control Tower (AICT) page where the chat is expected to load. Observe that the chat doesn't initialize because chatEnabled can't be fetched. Log in as an admin user and repeat. The chat works correctly. Expected behavior: ChatEnabled is fetched successfully regardless of the user role. Actual behavior: GlideRecord_query evaluates ACLs and denies non-admin users read access to the deployment channel table.
AI Experience Framework - Glide PRB2027770	Remove the 'Applicability' table (sys_aix_applicability) and move the fields Applicable for and Not applicable for glide_list (user_criteria) into a multi-theme table	This is a product update.
AI Experience Framework - Glide PRB2030274	Users without elevated privileges cannot query widgets that are category=internal
AI Experience Framework - Glide PRB2036766	Experience cache population only emits the default theme	Multi-theme (user-criteria) themes are missing from the edge cache, so targeted users get the wrong theme.
AI Experience Framework - Glide PRB2039292	Move component and source_browser_code fields from sys_ux_widget to sys_aix_widget dictionary	This is a product update.
AI Search (Glide) PRB1976935	The user context's country in search request is a displayed value instead of an internal value	This is because the Country field in user context uses Display Value instead of the actual Internal Value.	Navigate to sys_user, search for User ID = abel.tuter, and open the record. Update Country Code (country) field to 'United States'. Open ESC Default Search Profile and create a new RIR. Trigger: User Context - Country (sys_user.country) is United States. Set the appropriate Start and End Date so the RIR is valid. Select the Promote Document action and promote Apple Watch (sc_cat_item). Save and Republish the search profile. Open Search Preview, search 'spam' with the matching search application (base instance is ESC Default Search App) and user Abel Tuter. Expected behavior: 'Apple Watch' is promoted and can be seen in result list. Actual behavior: 'Apple Watch' is not promoted. Under 'Summary' tab, RIR is not applied.
AI Search (Glide) PRB2020989	Performance and EVAM-related debug messages no longer appear in sys log for async GRs and Virtual Agent searches	When the system properties 'glide.​search.​performance.​logger.​enabled' or 'glide.​search.​evam.​logger.​enabled' are set to true, messages should appear in the sys log prefaced with '[SEARCH PERFORMANCE]' or '[SEARCH EVAM]' respectively. However, these messages no longe appear in the syslog when a conversation is part of the logging context.	On an instance that returned synth response in portal (for example, Dynamic Window setup): Create and set glide.​search.​evam.​logger.​enabled to true. Perform a search that returns a synthesized response in portal. Open the sys log and search for recent messages containing 'for Genius Result with table'. Expected behavior: Log entry in sys log specifying the ID of the view config that was used for each genius result. Actual behavior: No log entries for GR EVAM View Config selection.
AI Search (Glide) PRB2028353	Deprecate 'ServiceNow RAG (Deprecated)' resource options from NASK Tool UI drop-down list	This is a product update.
AI Search (Glide) PRB2035235	Glide changes required for expanding MC-synthesized responses to other indexed sources	This is a product update.
AI Search PRB1787984	The search preview has the Service Portal Entity View Action Mapper (EVAM) configuration hardcoded
AI Search UX PRB1991431	The right-hand side panel in Zing search is not scrollable	The user cannot reach for sources below the screen height because the panel is not scrollable.	Find an instance with zing search enabled. Search for a term that returns results from many sources. Attempt to reach for sources available below the screen height. Expected behavior: The panel is scrollable and sources are reachable. Actual behavior: The right-hand side panel is not scrollable and the sources are not reachable.
AI Search UX PRB1998976	Search event records don't indicate the search mode (keyword, hybrid, or semantic)	When a search is executed in an AIS-enabled portal with Hybrid Search enabled on the corresponding search application, the resulting sys_search_event and sys_search_signal_event records don't capture the search mode (keyword, hybrid, or semantic) that was used to execute the query. This makes it impossible to distinguish query types in search analytics and signal data.	Turn on Hybrid Search on a Search Autocomplete Configuration (SAC). Navigate to a Dynamic Window-enabled portal that uses the configured SAC. Perform a search in the portal. Open the corresponding sys_search_event and sys_search_signal_event records generated by the query. Observe that neither record contains any field or indicator specifying the search mode used (keyword, hybrid, or semantic).
AI Search UX PRB2026614	Auto-Enable Hybrid Search on Now Assist for Search Installation	When a new users installs the 'Now Assist for Search' plugin, the system should automatically enable Hybrid Search for all search applications configured in the instance. This ensures new users benefit from Hybrid Search by default without requiring manual configuration. The behavior applies to all new user installations going forward and shouldn't retroactively affect existing users who have already installed Now Assist for Search.
AI Search UX PRB2031624	Enhanced Chat's search bar appears on portals with NextWave	Note that the NextWave omni-bar displays on the homepage as expected. However, the search bar from Enhanced Chat is also appearing on other pages unexpectedly.
AI Search UX PRB2038703	Instance creation failure for com.​glide.​search.​graphql.​query.​Suggestions from service portal's typeahead AIS Suggestions API	When soemthing is searched for in the portal's typeahead, no suggestions appear and AIS Suggestions API calls in the network tab return 'Instance creation failure for: com.​glide.​search.​graphql.​query.​Suggestions',​ and 'DataFetchException'.
AI Search UX PRB2039564	Error while accessing catalog items from search after Australia upgrade	After upgrading to Australia, the typeahead widget for suggested results fails.
Analytics Data API PRB1974037	Visualization displays outdated dates when 'Use current date for period end' is selected	Even when the 'Use current date for period end' is selected on a time series visualization, the graph still displays older dates and not the latest dates.	Create a time series visualization with an indicator (daily frequency) as a data source. Ensure that scores are collected for this indicator. In the configuration, under the date range section, select the Set absolute period and Use current date for period end options. Review the visualization on different days. Expected behavior: The visualization graph should consider the current date as the period end date and generate the graph. Actual behavior: The visualization graph is still generated with the older dates (when the visualization is created) as the period end date.
Analytics Data API PRB2030053	Add a feature flag for auto cache of PA indicators	Indicators are cached automatically, leading to data discrepancies between different users.
Analytics Data API PRB2050449	Next Experience Widgets load with an 'Unable to generate chart' error	The error reads: 'Error Unable to generate chart. Cannot invoke 'com.glide.glideobject.GlideDateTime.after(com.glide.glideobject.GlideDateTime)' because 'scoresModifiedAt' is null.'
Analytics Export API PRB1987970	PDF Export of Inline Dashboard gives a blank page with Loading word in it	Export PDF for any of the Inline dashboards is blank and shows the loading symbol only in the PDF and not the actual report of the dashboard. Also, Exporting a Dashboard stays in the 'Export request in progress' state for a very long time even on a very simple one widget dashboard.
Analytics Export API PRB2019161	The export option is not working for sub domain dashboards	This issue was also observed in Australia. An error occurs when attempting to export the dashboard, and an error also occurs in the logs.	Open an instance. Navigate to Platform Analytics > Dashboards. Create a new inline dashboard. Select Add component. Select Data visualization. Select any visualization type, such as column or bar, and configure it to show the visualizations. Navigate back to the dashboard created. Select Export on the dashboard. Select Export to PowerPoint or PDF . Notice the error, 'Export failed. Please contact your system administrator.' There is also an error is displayed in the error logs, 'ExportJobExecutor *** ERROR *** EXPORT_JOB_EXECUTOR: PEJ0001007 AttachmentID is null, attachment was not saved properly.'.
Application Manager PRB2020279	Users can't uninstall the 'Universal Request' application	After installing the 'Universal Request' plugin, it isn't possible to uninstall it. There is a message stating that it can't be uninstalled because of the dependent plugin 'Universal Request: Reporting'. When attempting to uninstall 'Universal Request: Reporting', we are not able to because 'Universal Request' needs to be uninstalled first: 'This application cannot be uninstalled because one or more applications are dependent on it. In order to uninstall this application, please uninstall the below dependent applications first'.	Provision an instance with the 'Universal Request' plugin installed. Navigate to the record on sys_store_app. Attempt to uninstall. See that it isn't possible.
Application Manager PRB2057729 KB3140027	Users can't publish custom-scoped applications after upgrading to Zurich or Australia	After upgrading to Zurich or Australia, users can't publish new application versions to scoped apps. Selecting the 'Publish' button on any custom applications in ServiceNow studio results in a pop-up with the error 'Alert level: Critical. Vendor information was not found, upload function is disabled for this instance'.	Refer to the listed KB article for details.
App Shells PRB2005043	Some items are hidden behind the company logo in the Next Experience navigation bar	Sometimes the Next Experience navigation isn't rendered correctly. The 'All' and 'Favorites' items are displayed behind the ServiceNow logo. The issue is happening is randomly for some tests and does not have a fixed reproducible behavior. The menu items should always be rendered correctly and must be clickable.
Attachments to Records PRB2018059	GlideSysAttachment. writeContentStream() fails in the Scripted REST API in Australia	GlideSysAttachment(). writeContentStream() fails with 'Can't find method com.glide.ui. SysAttachment. writeContentStream (object,string,string,com. glide.communications. GlideScriptableInputStream)' when called from a Scripted REST API in the Australia release. The issue is not present in Zurich.
Audit History PRB2035326	Enable an audit to clearly attribute every field level data change to either a human user or an AI capability	This is a product update.
Authentication Factors PRB2026060	The kba_session_context value is not in JSON format	The kba_session_context value is logged in this format: '{q1_keyword=q1_user_input, q2_keyword=q2_user_input}'.	Create three scriptable authentication type answers. Attach them to three different questions. Log kba_session_context in these three answers, along with kba_auth_result=true. Navigate to a voice deployment. Select the three questions as a KBA auth factor. Call the voice agent. Authenticate a user. Navigate to the syslog table. Observe that the kba_session_context value for the third question is logged in this format: '{q1_keyword=q1_user_input, q2_keyword=q2_user_input}'. It should be logged in a standard json format.
Authentication Factors PRB2030597	Fall back to secondary identification when the primary resolves a non-sys_user	In cases when the identification questions are configured to a non-sys user, then it should ask fallback questions. This isn't happening in v2 and the call is ended since the userID isn't resolved. It should fallback to the secondary identification to get the userID. In cases where both the questions lead to a non-sys_user, then it should fail.	Log in to the instance. Navigate to All > Authentication Factors > Knowledge Based Factor > Questions. Select any question with the type, 'Identification/​Authentication'.​ For the question, create service mapping with the type set to 'Authentication'. Return to the selected question. Update the type to 'Identification only' Expected behavior: 'Identification' should not be allowed because the question is mapped to service an 'Authentication' question, which creates inconsistency. Actual behavior: The operation is successful.
Authentication Factors PRB2037631	Identification Retry does not occur after plugin upgrade	If the identification step fails (first PIN entry is incorrect), the voice agent directly transfers to live agent which is the fallback on the assistant. It doesn't ask the user to re-enter the identification PIN again.
Authentication PRB2009727	A base instance doesn't have the tokenbased_auth plugin
Authentication PRB2033124	Case-sensitive comparison is applied during knowledge-based authentication (KBA) answer matching	Case sensitiveness of KBA answer matching is controlled by the system property 'glide.auth_factors. kba.case_insensitive _validation'. It is by default case insensitive in previous patches, but seems to have the incorrect default value in recent tracks.	Set up knowledge_based_answer for a KBA Service. As an end user, try to pass answers and validate identification/authentication. Expected behavior: The user-given input should be matched case insensitively. Actual behavior: Answers are matched case sensitively.
Authentication PRB2037225	Third-party access token authentication fails	This is a product update.
Automated Test Framework (ATF) PRB2031396	ATF tests fail when code coverage is enabled due to onChange client scripts in a scoped app failing to execute	The onChange client script in the scoped app does not execute.	Navigate to Automated Test Framework (ATF) > Tests. In the list filter, search for the test named Scoped coverage test and select it to open the test record. Select Run Test, choose a browser or open a new one, and select Run Test again. Let the test run to completion, then navigate back to the test. Expected behavior: The test runs to completion, and the status reads 'Success'. Actual behavior: The test fails. The onChange client script in the scoped app does not execute, and the following client error is reported: 'Script: MyScriptInclude not found in scope: global, and HTTP Processor class not found: com.​glide.​processors.​xmlhttp.​My​Script​Include:​ no thrown error'.
Cache PRB2001257	Tiered Caching Journal files are deleted by a file maintenance scheduled job leading to resurrection failures for tiered caching	syscache_realform entries fail to be resurrected from the tiered_cache_journal.dat file because the file has been deleted.	Modify the sys_trigger: sys_​trigger_​c10d485e0a0a0b170060611b99ccd00c.​xml (Clean Temp Files) to call the FileMaintenance.cleanTempDir API with the current node name as a prefix (the first argument in the API call). Ensure that entries have been serialized to the journal files by navigating to any list form, closing it, and waiting to create and serialize a syscache_realform entry. Find the location of the journal files for the node and run: touch -mt YYYYMMDDhhmm (replacing the date format with a timestamp at least a day in the past). Run the scheduled job: Clean Temp Files (sys_​trigger_​c10d485e0a0a0b170060611b99ccd00c.​xml)​.​ Observe that the tiered caching journal file is deleted.
Case and Knowledge Management for HR Service Delivery PRB2015442	Semantic configuration for HR case indexed sources are in the wrong path
Case and Knowledge Management for HR Service Delivery PRB2018011	Multiple requested RCAs from Employee Slate Core targeting 'Human Resources: Core' about the script include 'ActivityHubUtilSNC'	When selecting a widget, an RCA error is thrown.	Open the instance. Impersonate as a user. Navigate to /aiux/employeeslate/home. Select a widgets, such as 'Our Company'. Notice that it throws the RCA error, 'Read operation on table 'sn_hr_core_case_operations' from scope 'Employee Slate Core' was denied. The application 'Human Resources: Core' must declare a Restricted Caller Access privilege. Please contact the application admin to update their access requests.'.
Case and Knowledge Management for HR Service Delivery PRB2024293 KB3031345	The HR ACL script hasHRApprovalAccess fails to resolve a source table for non-task approvals	This blocks HR agent read access on sysapproval_approver records for KB articles in HR knowledge bases.	Refer to the listed KB article for details.
Case and Knowledge Management for HR Service Delivery PRB2027153	HR Templates not applying as expected from Flows
Case and Knowledge Management for HR Service Delivery PRB2031869	Missing RCAs for HR ZTSD flow	This is a product update.
Change Management PRB2026001	An AI-driven question and answer completer that populates both change risk assessments and dynamic schema questions with context-based, accurate answers	This is a product update.
Change Management PRB2029102	Manual approvers can't be added to the change and std_change_proposal due to newly enforced ACLs for related lists
Code Signing PRB2023188	Signature verification triggers for records with no signature configuration defined
Code Signing PRB2033953	LES behavior for missing client transaction fields in the syslog_transaction payload
Communities PRB1487727	'Moderation Banned Keyword Filter' isn't working for keywords in other language	The user is allowed to post content with the banned keyword if the keyword is not in English.	Provision an instance with the following plugins installed: customer communities, communities demo data, and I18N: Japanese Translations. As community admin, log in to the platform. Navigate to Community > Moderation > Moderation filters. Create a new moderation filer/use the existing filter. Add any Japanese keyword (こんにちは) in the filter. Add any English keyword (hello) in the filter. Save it. Log in to community portal as any community user1 with the preferred language set to Japanese. Try to post content with the keyword used in step 5. Log in to community portal as any community user1 with the preferred language set to English. Try to post content with the keyword used in step 6. Expected behavior: The user is prevented from using banned keywords during content posting. The appropriate message appears. Actual behavior: 'Moderation Banned Keyword Filter' doesn't work for characters in other languages. The user is allowed to post content with the banned keyword if the keyword is not in English.
Condition Builder in Workspace PRB2001225	The messaging for deleting saved filters is misleading	The confirmation dialog says 'Active will no longer be available in your saved filters. This action can't be undone.' Instead, it should be more explicit that the filter may be deleted for everyone.	Navigate to a list in Service Operations Workspace. Open the condition builder. Add some filters to the condition builder. In the 'Saved Filters' list, select Save Filter. Select Save. Open the 'Saved Filters' list. Select the Trash Can icon next to the saved filter that was just created. Expected behavior: The confirmation explicitly says that when a filter is deleted—especially one that has been shared to a group or globally—it is deleted for everyone. Actual behavior: The confirmation dialog opens and shows: 'Active will no longer be available in your saved filters. This action can't be undone'.
Condition Builder in Workspace PRB2011310	The SLA field is read-only in a related condition when creating a list in Workspace	The SLA field and the operator should not become ready-only.	Log in to a base instance. Select Workspaces from the Banner/Header Menu. Search for 'Service Operations Workspace' Select Service Operations Workspace. Once the workspace is open, navigate to Lists. Navigate to My Lists. Select the Create new list button. Navigate to Create your own. Provide the list name, such as 'Testing'. Select Source - HR Case [sn_hr_core_case]. Navigate to Add Filters > Condition. Select the field, SLA(sla). Observe that the field and operator become read-only. Expected behavior: TheSLA field should not become read-only.Actual behavior: The SLA field is read-only.
Configuration Management Database (CMDB) PRB2017461	There's MULTI_MATCH errors when duplicate rows exist in cmdb_rel_ci for non-dependency relationships	After upgrading to the Australia release, Discovery logs may show errors when processing CI relationships if there are pre-existing duplicate rows in the cmdb_rel_ci table for the same parent-child-type combination. These errors are harmless and do not affect data integrity. The duplicate relations in cmdb_rel_ci should be handled gracefully without generating errors in Discovery logs.
Configuration Management Database (CMDB) PRB2017567	There is an infinite loop in PartialPayloadProcessor when the payload size limit is exceeded on the first record of a batch	Re-running the payload after changing the property 'glide.​identification_​engine.​partial_​processing_​max_​fetch_​memory_​mb' to zero causes the thread to be in an infinite loop.	Run the payload to create a partial payload: var payload = { 'items': [ { 'className': 'cmdb_ci_computer', 'values': { 'ram': 'q111211' }, 'sys_object_source_info': { 'source_native_key': 'IRE_TOI_PARTIAL_1', 'source_name': 'SERVICENOW', 'source_feed': 'DISK_FEED', 'source_recency_timestamp': '2019-08-26 13:00:00' } }, { 'className': 'cmdb_ci_disk', 'values': { 'name': 'disk1' } } ], 'relations': [ { 'parent': 0, 'child': 1, 'type': 'Contains::Contained by' } ] }; var input = new JSON().encode(payload); var output = SNC.​Identification​Engine​Scriptable​Api.​create​Or​Update​CIEnhanced('SERVICENOW',​ input, {}); gs.print(output);. Change the property to 'glide.​identification_​engine.​partial_​processing_​max_​fetch_​memory_​mb' to 0. Re-run the payload. Observe the thread is now in infinite loop.
Configuration Management Database (CMDB) PRB2018505	The multiSource last_discovered field is not updated even when the CI is updated	The multi-source last_discovered timestamp is not updated when CI is rediscovered from the same source.	Run the following script to create a multi-source record: var payload = { 'items': [{ 'className': 'cmdb_ci_linux_server', 'values': { 'short_description': 'Linux server description', 'name': 'Linux Server 1' } }] }; var input = new JSON().encode(payload); var output = SNC.​Identification​Engine​Scriptable​Api.​create​Or​Update​CIEnhanced('Service​Now',​ input, {}); gs.​print(JSON.​stringify(JSON.​parse(output)​,​ null, '\t'));. Manually add the last_discovered value to col51 in the cmdb_multisource_data table for this record. Rerun the same payload with the same CI with updated short_description. Observe that col51 is not updated with the latest time stamp.
Connections and Credentials PRB2007222	AuthMetadataProvider .getAliasInfoList() performs unfiltered full-table scan on sys_alias (29,000+ rows)	This causes QueryWarning and excessive DB load. The same behavior occurs via any code path that calls PersonalAuthClient .​get​Auth​Credential​Info(credential​Id)​.​	Open an instance with a large number of aliases in sys_alias (for example, 29,000+ records). Trigger a flow that invokes sn_cc.PersonalAuthAPI() .getInitiatorURL(aliasId) with a valid alias ID. Observe that the following warning appears in the system logs: 'QueryWarning *** WARNING *** Large Table: Table handling an extremely large result set: 29180'. Additionally, observe that the info-level log for orphaned credential aliases contains 'Cannot find a credential with the given alias sys_id...'.
Content Library Portal PRB2005753	Content lookup historical data triggers unintended deduplication for pa_manual_breakdowns records	The fix script runs with the 'isHistorical' parameter set to true, then it calls the deduplicateByValueField function. The duplication logic doesn't query for the breakdown; it only looks for duplicated value to identify duplicate records. In theory, there could be duplicated value across different breakdowns, causing unwanted data loss.
Content Library Portal PRB2010143	Multiple ais_index events are triggered for sam_sw_product_lifecycle during content updates	During content updates in the ITAM Content Library, a large number of ais_index events are generated for the sam_sw_product_lifecycle (SAM software lifecycle) and sn_hamp_lifecycle_definition (HAM hardware lifecycle) tables. These events appear in the event log. The excessive events are triggered because system metadata columns on the AI Search datasources for these two tables are missing the no_text_index field attribute. Without this attribute, the AI Search indexing engine includes these columns in the vector index.
Core UI Responsive Dashboards PRB2019649	Exclude legacy dashboards from the 'PA Indicator Recommendation Calculator Job'	The 'PA Indicator Recommendation Calculator Job' takes a long time to run (10+ hours).
Customer Operations for Customer Service Management PRB2017754	Query rules show an error with Security Constraints and remove records	Query rules show an error and also pull more data than the Territory member assignment
Customer Service Management PRB2028756	While upgrading from Yokohama to Zurich, a skipped error occurs
Database Compaction PRB1993126 KB3109620	'Compactor' on RaptorDB creates indexes without 'CONCURRENTLY', causing widespread locks	The DB 'Compactor' job creates direct indexes on temporary tables that are linked with source tables through triggers. Once 'insert' comes in for a source table, the trigger also tries to write on a TMP table, and are blocked by the 'Create index' command.	Refer to the listed KB article for details.
Database Indexes PRB1975183	Creating an index on a few columns with an already existing column causes a drop of the redundant index and a 'AccessExclusiveLock' on a table		Ensure that an index already exists on an instance for the ColA. Create an index on: ColA, ColB, ColC, ColD. Verify that the redundant index check is dropping the index, causing 'AccessExclusiveLock' and slowness on the instance. Expected behavior: It should have been dropped concurrently so that there's no instance wide issue while dropping the index. Actual behavior: There's an instance wide issue due to the 'AccessExclusiveLock'.
Database Persistence - Data Access PRB2021451	MariaDB/Oracle UUID values with hyphens need to be normalized in query time	When query a UUID column has hyphens, the returned results won't be correct as UUID values are stored without the hyphens. It's okay for Postgres because it accepts UUID values with or without values, but this breaks on MariaDB and Oracle.
Database Persistence - Data Access PRB2027220	ColumnName.resurrect() re-shortens long names, corrupting external store column names on deserialization	ColumnName.resurrect() reconstructs a ColumnName from its serialized form using new ColumnName(name), which re-applies the preFujiShortColumnName() 30-character shortening algorithm. However, serialize() writes the already-resolved fName directly. For external-store columns (Snowflake, BigQuery, Trino) whose physical names exceed 30 characters, the name is corrupted on deserialization — the resurrected ColumnName points to a shortened name that doesn't exist in the external store.	Create a ColumnName with shortening turned off: new Column​Name('external_​column_​with_​a_​very_​long_​name',​ false) (37 chars, exceeds MAX_LENGTH of 30). Serialize via ColumnName.serialize(writer, cn). Deserialize via ColumnName.resurrect(reader). Observe the resurrected name is the 30 character shortened form, not the original 37 character name — a round-trip corruption.
Database Persistence - Data Access PRB2036434	Adding unique identifier (UUID) support for Workflow Data Fabric-Trino	This is a product update.
Database Persistence - Data Access PRB2036436	Add a unique identifier (UUID) Glide type	This is a product update.
Database Persistence - Dictionaries PRB2021884	DictionaryXMLParser check for other numeric types
Database Persistence - Graph PRB1989714	The 'WITH' clause requires all variables to be explicitly aliased
Database Persistence - Graph PRB1991033	The user is not getting the expected response for the query, 'Give me active users created in Q3 in 2025' in Gemini
Database Persistence - Graph PRB1991929	Add a guardrail to prevent unbounded/extremely large queries from the LLM	A 184M SQL query was produced and attempting to parse it brought the node down with OOM.	Execute cypher2Results with the cypher query. Observe that OOM is parsing the massive generated SQL.
Database Persistence - Graph PRB2025391	Encoded query is not supporting variable length edges
Database Persistence - Graph PRB2026584	Aggregate and Function types are not accepted in Function Using()	After creating a query with GraphQueryBuilder, users of GraphQueryBuilder API should be able to get the encoded query representation as a transferrable serialization of the query.
Database Persistence - Graph PRB2026592	Inline node properties via withProperties() are dropped on round-trip	After creating a query with GraphQueryBuilder, users of GraphQueryBuilder API should be able to get the encoded query representation as a transferrable serialization of the query.
Database Persistence - WDF PRB1921715	Attempting to run an RLQuery condition on a database view removes all records unexpectedly from the view	Related List conditions aren't valid for database views, and they are blocked on the sys_report condition builder. However, a user can run an encoded query containing a related list query (just like any invalid query) and get returned an invalid query error, which is correct. The problem is after specifically running a related list condition on a db-view (valid or invalid), all the records of the view disappear, leading to other problems.
Database Persistence - WDF PRB1931656	A data fabric (DF) table should be blocked when creating a 'shard' type rotation table		Create a DF table. Assign unique string columns with type 'GUID'. Navigate to sys_table_rotation. Create a record. Add the name of the mapped table to the Name field. Choose a shard. Select the column with type 'GUID'. Expected behavior: The DF table should be blocked when it's being used as base rotation table for extension, rotation, and shard. Actual behavior: A rotation record is created with the DF table as a base rotation table.
Database Persistence - WDF PRB1978280	Missing/Incorrect Date Part Implementations	Analysis of TrinoDatePartFormatter.java revealed eight implementation issues affecting date/time extraction functions.
Database Persistence - WDF PRB2019390	Update sets do not capture interface specific metadata	When the user creates a field mapping and interface to implementation relationship record in the m2m, only the table and columns are captured, but no interface specific metadata is captured.
Database Persistence - WDF PRB2019509	Materializing virtual table when max_insert_size is reached fails	When the user hits the max_insert_size and executes the query, the DBExtendedInsert DBI is nulled.
Database Persistence - WDF PRB2030176	Add DBI methods to abstract create/delete temporary tables	This is a product update.
Database Persistence - WDF PRB2030390	A java.lang.SecurityException occurs	The error reads, 'Illegal access to method close() in class com.glide.db.DBQuery'.
Database Persistence - WDF PRB2032178	Ensure Glide UUID time based generation is sortable	Currently Glide UUID time based generation is not always sortable, if multiple UUIDs are generated in the same millisecond.
Database Persistence - WDF PRB2036451	Enable data interface tables to work with remote and virtual tables	This is a product update.
Database Persistence - WDF PRB2036455	Column mapping capability	This is a product update.
Database Persistence - WDF PRB2036458	Basic field-level transform support on interfaces	This is a product update.
Data Management Console PRB1949587	Archive conditions are deleted when users edit the destroy rule conditions	When predicate builder is used, the user observes many fields in a drop-down list for a dot walked field when compared to the fields observed in UI16.
Data Management Console PRB1976888	StatsGatherer isn't collecting stats when it runs in parallel with a SNC provision job		Navigate to sys_sdu_collection_job. Change the 'Collection' job record status to 'running'. Run StatsGatherer. See that StatsGatherer should collect stats, but isn't.
Data Management Console PRB1978885	Enable Data Destroy checkbox gets unchecked when a pop-up is closed using the Close button	When the Enable Data Destroy checkbox is checked and the user unchecks it, a confirmation pop-up appears with Yes, Cancel, and Close (X) options. Selecting Close (X) closes the pop-up and reverts the checkbox back to its previously checked state — no change is applied. Selecting Cancel closes the pop-up and reverts the checkbox back to its previously checked state — no change is applied. Selecting Yes closes the pop-up and applies the change — checkbox remains unchecked. The same revert behavior applies in reverse — if unchecked and user checks it, then dismisses via Close (X) or Cancel, it reverts back to unchecked.	Navigate to the Edit Archive Rule page. Ensure the Enable Data Destroy checkbox is checked. Uncheck the checkbox. Observe that a confirmation pop-up appears with Yes, Cancel, and Close (X) options. Select the Close (X) button on the pop-up. Expected behavior: The pop-up closes. Enable Data Destroy checkbox reverts to its previous checked state. No change is applied unless the user explicitly selectsYes. Actual behavior: The pop-up closes. Enable Data Destroy checkbox becomes unchecked even though the action was not confirmed.
Data Management Console PRB2013603	StatsGatherer early death	Stats Gatherer stops with the error 'Zero records found in sys_audit'.	Create sys_audit SPTS with 0 row count. Trigger Stats gatherer. Observe Stats Gatherer stops with error 'Zero records found in sys_audit'.
Data Management Console PRB2013605	The Statsgatherer job is finished with incomplete data
Data Management Console PRB2015722	Loading conditions don't appear in rule details page	Conditions do not appear where they should.	Log in to the instance. Navigate to the DMC. Select a table with an archive rule and navigate to Rule Details page. Edit any field on the page and select Update, then switch the tabs. Observe the table associated with the rule. Expected behavior: The conditions should be displayed for the rule. Actual behavior: The conditions are not appearing.
Data Management Console PRB2019127	Persistence Failures (Missing Parent Stats ID) for ALIAS/Normal	Peripheral stats are not stored.	Create a table with long table name. Enable the sys_audit stats for this in Audit management console. Change any field in this table. Audits will be added with tablename = ALIAS:{shortTableName}. Now run stats gatherer. Observe that peripheral stats are not stored for this table and the error is logged.
Data Management Console PRB2025271	Change the status column label for tables on primary/gateway to Active from 'Live'	With the new naming convention for Data archiving solution to object storage, the label for status column value displayed is renamed so that it is not confusing.
Data Management Console PRB2030039	'Physical Table Stats Gatherer' is triggered, which does 'UNION ALL' for rotated tables	There's a repeated slow query #-1454801932 from the daily 'Physical Table Stats Gatherer' job, which is triggered 6 times. This causes spikes in SQL response times.
Data Management Console PRB2032534	When 'Age in seconds' is less than 3600, it's resolved as 0 in the Data Management Console (DMC) rule screen	The 'Age in seconds' property set on an auto flush rule is translated into years, days and hours for the rule management page. Seconds < 3600 doesn't make up an hour, so it has resolved as 0 in hours.	Create an auto flush rule with age in seconds = 3599. Open the created rule from DMC by navigating to the table details view and then picking the concerned rule from the 'Rules' tab. Verify that the matchfield inputs for years, days and hours show 0.
Data Management Console PRB2034974	An age of less than 3600 seconds is resolved as 0 in the DMC rule screen
Data Privacy (Classic) PRB2022419	Unable to generate granular findings for Journal fields in Data Discovery job		Log in to an instance. Create data discovery policy with different type of columns. While running a data discovery job, select track granular discovery, run the job. Open the granular findings. Verify the age pattern from any records. Observe that there is no age mentioned, yet its still its detected as sensitive data.
Data Privacy (Classic) PRB2024478	Currency field types are not anonymized properly	The Currency field type is not recognized by the Data Privacy discovery engine or processed by anonymization rules.
Data Product Backend Services PRB2027662	Resolving field mapping discrepancies between interfaces and implementers	This is a product update.
Data Snapshots PRB2028735	On non-eligible instances for Data Snapshots, Data Snapshots functionalities are accesible	The following data snapshots functionalities are accessible in non eligible instances for data snapshots: Data Snaphshots Hierarchy, Data Snapshots Exclusions, Data Snapshots Jobs , Data Snapshots Jobs Logs, and Bucket Group Mapping for Data Snapshots.
Demand Management PRB2020276	The Create Epic UI action doesn't work in Australia		Navigate to a 'Demand' record. Select the Create Epic related link on the 'Demand' form. Observe that the action doesn't work/is missing.
Developer Sandboxes PRB2016067	ServiceNow Studio shows 'Recently opened' across controller and sandboxes	'Recently opened' does show the project and file from sandbox.	Choose an instance that has multiple sandboxes. Log in to one sandbox (1) and open SNS, then create a new project. Add a new file (for example, a business rule). Log into another sandbox (or base) and open SNS. Expected behavior: 'Recently opened' shouldn't show new project or file from sandbox (1) Actual behavior: 'Recently opened' does show the project and file from sandbox (1). Choosing them results in 'Not found' error.
Document Intelligence Unified Backend PRB2029867	Users can configure more than 50 fields per use case, which does not match the product and pricing based limitations
Document Management PRB2032863	SmartDocs default skill enablement for all tables	This is a product update.
Document Management Services PRB2032865	Smart redaction with redaction codes and notes for documents	This is a product update.
Document Viewer PRB2021741	When printing a PDF from the $viewer.do UI page, an extra page is appended to the end of the PDF in the print dialog	When printing a PDF with Document Viewer ($viewer.do) UI page using CTRL + P, an extra page is appended to the end of the PDF in the print dialog.	Open a PDF attachment in $viewer.do. Press 'Ctrl + P'. Scroll down. Observe an empty page appended to the PDF.
Dynamic Guidance PRB2050926	Unintended Dynamic Guidance steps in Unified Navigation Onboarding modal	The onboarding modal contains Dynamic Guidance steps.	Open a Zurich/Australia instance with Now Assist enabled. Log in as a user with Now Assist enabled. On first-time login, notice the onboarding modal. Expected behavior: The onboarding modal shouldn't contain the steps of Dynamic Guidance. Actual behavior: The onboarding modal contains the steps of Dynamic Guidance.
Dynamic Translation for Agent Chat PRB2030959	When using the live agent in Now Assist Virtual Agent (NAVA), the disclaimer message at the bottom is dynamically translated based on the agent's session language	The disclaimer message should be displayed in the end user's session language preference instead of the agent's session language.	As an agent, impersonate a system administrator user. Switch the agent language to French under 'Preferences'. Navigate to Service Operations Workspace. Make the agent available. As the end user, set the session language to English. Navigate to the Employee Service Center portal. Initiate NAVA. Observe the disclaimer message is in English. Connect to a live agent. Once the work item is offered to agent, accept the work item. Observe that the disclaimer message is translated to French for the end user. Expected behavior: The disclaimer message should honor the end user's session language. Actual behavior: When connected to a live agent, the disclaimer message is changed based on the agent's session language.
Edge Encryption PRB2012969	Edge Encryption mass jobs do not support sys_audit table rotation	Edge Encryption mass jobs (such as mass-encrypt, mass-decrypt, key-rotation) that process the audited journal field history do not correctly handle instances where the 'sys_audit' table has been rotated. When sys_audit is rotated, the historical audit records no longer reside in sys_audit itself but in one or more physical rotation tables (for example, sys_audit0 or sys_audit1). Because the job execution infrastructure previously hard-coded sys_audit as the target table, all direct updates issued during job processing targeted the base sys_audit table and found no matching records. This results in zero rows being updated for any encrypted field that lives exclusively in a rotated partition.	Configure an Edge Encryption mass job on a table/field whose Journal field is audited (for example, incident.work_notes with auditing enabled). Rotate the sys_audit table to create physical tables such as sys_audit0 and sys_audit1 that contain the actual audit records, and so that the sys_audit base table is empty. Run the Edge Encryption mass job, such as mass-encrypt, mass-decrypt, or key-rotation. Observe that no audit records are updated, and the job reports zero rows processed for the AUDITED_NEW_VALUE and AUDITED_OLD_VALUE chunk types. When verifying in the database that encrypted values in sys_audit0 / sys_audit1 are unchanged, this confirms updates targeted the empty sys_audit base table.
Edge Encryption PRB2016789	Edge Encryption mass decryption job doesn't support tables with edge encrypted data inside a field value	There are several tables that end up with edge encrypted data stored inside a field, but where the entire field is not edge encrypted. The user has no way to migrate this data from being edge encrypted. To allow sys_archive_log to be used in an edge encryption configuration, the user must add the 'edge_table_whitelist=true' attribute to the table in sys_dictionary. Adding this attribute allows the sys_archive_log table to show up in the table list on the edge configuration page.	Create an edge encryption configuration on the incident.short_description field. Run a mass encryption job to encrypt the data on that field. Create an archive rule for the incident table to archive one or more of the records with an encrypted short_description field. Verify that sys_archive_log records are created for the archived incidents, and that the Payload field has edge encrypted data. Create an edge encryption rule on sys_archive_log.payload. Create an edge decryption job on the sys_archive_log table. Run the job. Expected behavior: Edge encrypted data inside thesys_archive_log.payload field is decrypted by the job. Actual behavior: The scheduled encryption job does not have any execution records nor chunks, as it did not find any data to be decrypted.
Email Accounts PRB2022999	Add the capability to capture mailbox as part of headers	This is a product update.
Event Management PRB2017829	A fix script incorrectly marks event rules as UI16 incompatible	During an Australia upgrade, the fix script EM - Event​Rule​UI16​Compatibility​Updater runs to populate the is_ui16_compatible field on all existing em_match_rule records. The method _countRegexInFields counts field name occurrences across rawFields and additionalInfoFields to detect multiple regex patterns on the same field. However, it doesn't check whether the field actually has a regex value defined before incrementing the counter.	Open a Zurich instance. Create and save an event rule where the same field name appears in both rawFields and additionalInfoFields. Upgrade the instance to an Australia version. Observe that in the event rule record is_ui16_compatible is set to false, and it can't be opened it from previous UI.
Event Management PRB2022546	Tag based group is created with single Alerts where em_agg_group points at two alerts	A new TBAC group is created with a recent corresponding alert only.	Create TBAC rule. Send two events matching this TBAC rule. Wait for the TBAC group to be created with the corresponding two alerts. Create a new matching event but do not submit yet. Close on of the group secondaries. Immediately send the prepared Event from step 4. Notice that a new TBAC group is created with a recent corresponding alert only.
Experimentation Framework Core PRB2033548	Before activating any feature, an admin must accept the new feature preview terms in the modal
External Content Connectors Glide PRB2027151	After deleting the SPO connector, results can still be found	The AIS query engine requires the qlang=advanced parameter to correctly interpret and match documents. Without it, queries silently fail to match any documents, causing operations like deleteByAISQuery to delete zero records.
Financial Management PRB2032487	Role available in the ACL is not actually available in the Role table, so there are orphan records available in the sys_security_acl_role table
Financial Services Operations PRB2038662	A query range error appears when querying on the filter present under 'Claim transaction' & 'Receiving transaction'	Part of the query on sn_bom_transaction is ignored because of insufficient access for the 'query_range' operation on sn_bom_transaction.details.	Impersonate the sn_bom_payment.claim_agent role. Navigate to Workspaces > Financial services workspace > Claims > All > New > Internal claim. Fill in all the details and add multiple transactions into the fields Claim transactions & Receiving transactions. Save the form. Navigate to the related lists of 'Claim Transactions' and 'Receiving Transactions'. Select the filter icon and start querying on 'Sender transaction' & 'receiving transaction' respectively on both the related lists. Observe the error as mentioned above.
Flow Engine PRB1909705	A transform script for JDBC DSAs isn't erroring out in engine major version v2	The issue can be reproduced when data stream actions are the same scope. The issue also occurs when the data stream actions are other than global and the script include is 'Global - Accessible to All Application Scopes'.
Flow Engine PRB2013989	AI agent execution fails when source of record has been created by the virtual agent on portal	This issue occurs when the impersonates user doesn't have the 'admin' role.	Install the following: Playbook Experience (playbook-experience:29.1.0) Playbook Experience Components (servicenow-​now-​playbook-​experience:​29.​2.​2-​SNAPSHOT)​ Process Automation Designer (sn-​process-​automation-​designer:​29.​3.​1-​SNAPSHOT)​ Customer Service Management Demo Data' (Plugin id: com.snc.customerservice.demo) Playbooks for Customer Service Management (app-​csm-​playbook:​6.​4.​0-​SNAPSHOT)​ app-​csm-​complaint-​case:​8.​0.​2-​SNAPSHOT app-​csm-​complaint-​case-​ai-​agents:​1.​1.​2-​SNAPSHOT app-​csm-​complaint-​gen-​ai:​2.​1.​2-​SNAPSHOT Impersonate the user 'Abel Tuter'. Navigate to /csm. Select the Sparkle icon to launch the virtual agent. Paste this prompt to the virtual agent to go through record creation: 'I want to log a complaint. My KNS-ULTRA1100 is over heating. The product becomes uncomfortably hot during normal operation, even with light usage. My colleague had also experienced the same issue with the product on their machine. It started happening 2 days ago'. Once the record has been created, impersonate the user 'Abraham Lincoln' on the platform. Find the created record. Keep selecting the Continue button to advance to the 'Research' stage. Select the Use an AI agent button. Notice that an error is shown to the user, and the execution plan is terminated with the message, 'You don't have the required access to complete this request. Try another request.'.
Flow Engine PRB2026000	Engines support for conditional 'go back to' in Playbooks	This is a product update.
Flows (Family Channel) PRB1975298	After moving a flow from one instance to another using an update set, the flow variable label changes to match the variable name	In the payload of the custom update that captured the flow, the variable correctly displays its label in the update set payload. However, when viewed in Flow Designer, the label appears to have been updated to match the variable name.	Prepare two Zurich instances. Navigate to the first Zurich instance. Create an update set and make it current. Create a simple flow and create a variable with a long name with a space. Ensure that those creations are captured in the update set and complete the update set. Deploy this update set to the second Zurich instance. Navigator > Remote instance > Retrieved completed update set > Commit. Open the flow and verify that the flow variable label is automatically updated to match the variable name.
Flows (Family Channel) PRB2003332	The user receives the message, 'Number of rows hidden by security constraints ' in Flow Designer related sub-flows	The user sees the security constraints message when opening 'See related flows' in sub-flows.	Open Flow Designer. In the 'Subflows' tab, open a subflow. In the 'More' menu, select See related flows. Notice the security constraint message when it opens.
Flows (Family Channel) PRB2014125	Remove use of javascript: prefixed reference qualifiers
Generative AI Controller PRB2026284	Agents aren't working in Zurich nightly with the latest snapshot		Navigate to agents playground. Trigger any agent. See that the agent is stuck in starting and no context is passed to it.
GRC: Crisis Management PRB2039145	Adding similar tasks to a task group doesn't show the correct filters
GRC Platform Plugins PRB2019351	On final approval of policy, a generated KB article is not published	The KB article is not published and throws the error, 'Failed to publish knowledge article'. The associated article is created by this user but is not moved to the 'Published' state.	Navigate to sn_compliance_policy. Select New to open new policy form. Fill in the necessary fields. Add policy text, uncheck the Require Review Approval checkbox, and Submit. Select Request Review. Notice that the system moves the record to the 'Review' state. Select Request Content Approval. Notice that the system moves the record to the 'Approval' state. Observe that although the Final Approver approves the policy and the policy is published, the associated article is still in a 'Draft' state.
Hermes (Family) PRB2018415	Implement retry mechanism for publishing encryption metadata	The new cluster won't have the encryption key since there is no change detected in the dare_key_metadata table.	Insert a key in the dare_key_metadata table that currently gets published to the inbox of a cluster (Cluster A). Change the Hermes clusters to point to another cluster (Cluster B). Observe that the new cluster won't have the encryption key since there is no change detected in the dare_key_metadata table.
Hermes (Family) PRB2028058	Identify and collect metrics for XML stats	This is a product update.
Hermes (Family) PRB2028059	Set up an observer on the dare_key_metadata table to observe and transmit key changes to the Broker's inbox topic	This is a product update.
Hermes (Family) PRB2028061	Hermes Topic Manager should have a configurable setting for a topic retention period	This is a product update.
Hermes (Family) PRB2028063	Topic Manager support for bring your own key (BYOK)	This is a product update.
Hiring Core PRB2025492	Only one Job Request is visible in 'Active Requisitions' on the home page of Recruitment Workspace	On the home page of Recruitment Workspace, only one Job Request is visible in the Active Requisition portion even if multiple Job Requests are present in the backend.
HR Service Delivery PRB2023321 KB3025105	In HR Agent Workspace, an HR case can be cancelled without adding a work note, causing 'undefined' to be automatically logged in the conversation section	With the Cancel UI action (sys_ui_action sys_id 325370019f22120047a2d126c42e701d)​,​ the workspace client_script_v2 unconditionally forwards the modal's Work note field to the server. When the field is left empty during case cancellation, GlideAjax.addParam stringifies undefined to the string 'undefined' and forwards it to the server, which then persists it to work_notes.	Refer to the listed KB article for details.
HTML Field Type Editor PRB2008555	The @mention and response template in HTML Editor does not appropriately respond to assistive technologies	The screen reader does not identify the drop-down list or the members of the list.	Create an account on Assistiv Labs to use NVDA and JAWS. Open a base instance. Create or set the system property 'glide.ui.journal.use_html' to 'true'. Navigate to Service Operations Workspace. Open any incident. Open a screen reader, such as VoiceOver and Safari or JAWS/NVDA and Chrome. Navigate to the Comments/Work Notes field. Enter '@' and a character or two for the user to invoke the drop-down list for user selection. Notice that neither screen reader identifies the pop-up, nor is there any identification of the members of the list as the user navigates it.
HTTP Client PRB1914462 KB2813624	There's a warning log 'Invalid cluster size -1, will return'	This is caused by stricter hostname validation logic introduced in Glide's HTTP client layer. The change impacts RESTMessageV2 calls made from scheduled jobs within the HLA (Health Log Analytics) application. Although the target and source instance hostnames are identical, the platform incorrectly treats them as mismatched, resulting in a java.lang.SecurityException and blocking HLA workflows that rely on fetching /​xmlstats.​do?​include=​services_​status.​ It breaks the HLA flow responsible for retrieving elastic endpoints and other service status information.
Identification and Reconciliation API PRB2031317	Apply fix script for base instance dynamic IRE properties	This is a product update.
Identity PRB1988754	NHIUserTrackerDAO has a cache (sys_mi_user_cache ) which is storing GlideDateTime objects	This issue was noticed in heap dumps.
Inbound API Integration Usage Framework PRB2016072	Exclude Moveworks integration traffic	Moveworks requests to ServiceNow APIs (such as Table API) are being counted as integration traffic. They should be excluded.
Incident Communications Management PRB2028847	A skipped error occurs upon upgrading to Australia	After upgrading to Australia, a skipped error occurs because sys_​gauge_​4f1906b1bf3001003f07e2c1ac07393a record doesn't exist. Repairing the plugin doesn't resolve the issue.	Before upgrading, check that the com.snc.iam plugin isn't installed and that it has three dependencies. Upgrade to Australia. Check if the com.snc.iam is installed on upgrade. Check if the skipped error occurred. If so, see if that a problematic record exists.
Install Base Management Store PRB2027486	Errors in CanRead path from ACL	Failures observed in Service Portal with latest changes in responsibility framework.
Instance Data Replication (IDR) PRB1986252	Auto-heal when symmetric keys are deleted doesn't work as expected	The consumer replication gets stuck in a 'Request Producer Approval' state where Status=Active Replication and Consumer Approval Status=Approval Pending.	Create an Hermes producer and consumer replication set on the incident table. Create and activate producer replication set for incident table. Create and activate consumer replication set. On the consumer, Navigate to the idr_replication_shared_key table & delete the record in the table. Replicate a single record from the producer to the consumer. Create a test record on the producer. Expected behavior: The consumer replication should self-heal & be active. Replication should resume as expected with the shared_key recovery. Actual behavior: The consumer replication gets stuck in a 'Request Producer Approval' state where Status=Active Replication and Consumer Approval Status=Approval Pending - manual intervention is required (by selecting theRequest Producer Approval button).
Instance Data Replication (IDR) PRB2004240	Instance Data Replication (IDR) issues with batched seeding with CDATA-embedded declarations
Instance Data Replication (IDR) PRB2014054	Cannot read the array length because 'bytes' is null		See above.
Instance Scan PRB2017072	Instance scans detecting custom records instead of other records are modified from the baseline	Instance scan checks like 'Differs from baseline' are detecting custom records created by users. As per the script used, only the records which are modified should be detected.
Instance Scan PRB2022691	Instance Scan Linter Check fails on sys_module with an error: 'Rhino error: missing ; before statement'		Create an app in ServiceNow IDE. Create at least one file (for example, business rule) that stores code in a sys_module application file. Build and deploy the app. Create an Instance Scan Linter Check. Scan the resulting app (or the individual sys_module record) using the linter check. In the scan result record on the 'Failures' related list. Validate that one or more errors are logged: 'Rhino error: missing ; before statement'.
Integration Authentication PRB2038657	Clone preservers are missing for IPKI Auth Policy tables	Target instance records are not preserved and the target has an exact replica of the source. This breaks integration from MID to the target as the MID servers are preserved but not the IPKI policy and user mappings.	Configure two instances - source and target with IPKI Auth policies and map users to the policy. Add sys_user to preservers list. Clone source over target. Post-clone, navigate to the sys_ipki_auth_policy and sys_ipki_auth_user_policy table on the target instance. Observe that the target instance records are not preserved and the target has an exact replica of the source.
Integration Hub PRB2006931	The error message is not cleared out when the retry is successful and the retry status code is 200	When the retry is enabled in an action, if the first try fails with a 429 and the retry is successful, the Error message field does not get cleared out.	Create any rest action with the retry policy. Execute for failure for the initial 2 or 3 calls. Notice that there is an error message to the rest step output. At runtime, perform the appropriate changes so that the action starts to work fine and returns 200. Notice that this updates the status code to 200 and updates the success response body, however, the error message remains.
Integration Hub PRB2027484	wdf_operator > sn_mcp_client.viewer should be under the condition 'if plugin'	There's an error traced to an incorrect role inheritance in the base platform. The platform role wdf_operator inherits sn_mcp_client.viewer as part of its shipped configuration. sn_mcp_client.viewer isn't a platform-native role; it belongs to the MCP application, which is a separately licensed, paid plugin. This inheritance wasn't conditionally guarded, so it is applied unconditionally on all instances, including those where the MCP plugin isn't installed. On instances without the MCP application, this dangling role reference triggers the error.
Integration Hub PRB2034438	Terminal attachment is processed before non-terminal attachments	This causes partial data processing in the JDBC data stream action during race condition.	Create a JDBC DataStream action. Run it. Observe that the terminal attachment (small in size) is processed before non-terminal attachments (large in size). In the execution results, it shows less data.
IT Asset Management for Financial Services PRB2000282	The 'Read Only' option needs to be set on missing app-itam-asset-audit-response tables	This is a product update.
IT Asset Management for Financial Services PRB2026876	Update 3P default models to the latest available	This is a product update.
Key Management Framework (KMF) for Platform Encryption PRB2058369 KB3140571	MID server is unable to fetch credentials after upgrading to Zurich or Australia	In certain versions, there's a Unified Secrets Gateway (USG) service for credential management. During the upgrade to those versions, a system trigger script is designed to automatically execute and populate the sys_secret_identity_group_member table with the MID Server identity group mappings required for USG authentication. However, this trigger fails to complete successfully, leaving the table incompletely populated. As a result, the MID Server can't authenticate with USG and fails to retrieve credentials.	Refer to the listed KB article for details.
Key Management Framework (KMF) PRB1986102	Fix/disable IPKI KMF diagnostics job to reduce the performance impact on downstream services	This is a product update.
Key Management Framework (KMF) PRB2007037	A duplicate Instance Key Encryption Key (IKEK) is active in the instance after a future rotation date	Although it is observed the current IKEK gets deactivated and a new IKEK is generated, it later actives back the deactivated one. This causes multiple IKEK to be in an active status.	Set/Check the active IKEK future rotation date. Notice that after the rotation check, there are two active IKEK.
Key Management Framework (KMF) PRB2014313	Nodes taking long time to load CrytpoCore initialization during startup	It is observed that some nodes are taking an unusually long time during CryptoCore initialization at startup. A few nodes are taking anywhere between 15 minutes to up to 4 hours to complete CryptoCore initialization. Due to the large volume of logs, performing a full-day analysis in splunk places additional load on the indexers. A subset of nodes were identified consistently exhibiting this behavior.
Key Management Framework (KMF) PRB2035774	SecretAPI Core	This is a product update.
Key Management Framework (KMF) PRB2035775	Generic secrets wrapper API and Glide-independent interfaces	This is a product update.
Knowledge Management PRB1997589 KB2970962	A published article displays a gray HTML body when ECE and the 'Minor edit' property are turned on
Knowledge Management PRB2027236	True-up for KC and NAKM, ECE, and KC in UI Builder	This is a product update.
KPI Details PRB2017652	Selecting KPI 'Details' records in Platform Analytics redirects to a blank page when glide.ui.polaris.experience is set to false
Lifecycle Events PRB2026077	Dependent activity sets are not getting triggered when completing activities after upgrade to Zurich	This occurs when upgrading from Yokohama to Zurich.	Setup an instance in Yokohama Create multiple LE cases and move them to ready state. Ensure sn_hr_le.use_flow property is set to true. Upgrade to Zurich. Complete Pre hire activity set. Expected behavior: Pre-boarding activities should have created. Actual behavior: Pre-boarding activities are still in awaiting trigger.
List Administration PRB1963197	The Duration field displays '0 seconds' in a Core UI list when the value is null		In Zurich, navigate to any table list view that contains the Duration field. Filter by '<DURATION_TYPE_FIELD>' is 'Empty'. Review that records have '0 seconds' even if there's no value in the records (empty).
List Administration PRB2034695	Unexpected 's' character appears in a related list filter when using an operator in UI16 after Australia upgrade	When Accessibility is enabled in UI16 (Preferences > Accessibility) and a related list is filtered using operators such as 'is one of', an extra 's' character appears in the breadcrumb.	In UI16, Navigate to Profile Picture > Preferences > Accessibility and enable 'Enable accessibility in classic'. Navigate to a record with related lists (for example, Problem). Open any related list (for example, Problem Tasks). Apply a filter such as State is one of [values]. Observe the filter above the related list has an extra 's' before State.
Live Archive PRB1987487	Improve Attachment migration to Columnar performance	This is a product update.
Live Archive PRB1989270	Mismatch between number of records succesfully in DM run and sys_attachment table	There is a mismatch in the number of records migrated.	Navigate to sys_dm_run for attachment migration run and filter by ar_incident in run details. This queries 471,353 number of records successfully processed. Navigate to sys_attachment table and filter by tablename 'ar_incident and column type equal to 'COLUMNSTORE'. This queries 547,901 number of records. Expected behavior: The number of records should match in DM run and attachment table. Actual behavior: There is a mismatch in the actual number of records migrated.
Major Incident Management PRB2030990	The Major Incident Management (MIM) plugin is installed automatically after upgrading in Australia	The MIM family plugin is added as a dependency on the Service Operations Workspace MIM application. The dependency of the MIM plugin should be removed from the sn_sow_mim plugin.	Upgrade an instance to Australia. Expected behavior: The MIM family plugin shouldn't be installed on the upgrade. Actual behavior: The MIM family plugin is installed on upgrading to Australia.
MID Server PRB2006438	MID Server shuts down unexpectedly during startup due to sorting/filtering logic mismatch in ECC queue record batching	During MID Server startup, the server retrieves ECC queue records in batches from the instance. A mismatch in the sorting and filtering logic causes some records to be missed, resulting in an empty response. This triggers a MIDServerInfoException: No 'sysIds' array is returned in the response error, causing the MID Server to shut down unexpectedly.
MID Server PRB2034352	MID doesn't sync ECC firewall message audit data on shutdown, leading to audit data loss	If using the default 1 hour reporting interval, up to 1 hour of data could be lost if MID is restarted between reporting intervals.	Start a MID Server - if desired, set the MID.​ecc.​queue.​audit.​report_​interval to the minimum value of 900 seconds (15 minutes). Kick off a large Discovery to ensure a steady flow of ECC messages to the MID Server. Wait for ECC firewall message audit data to be reported for the first time After ten minutes, stop the MID. Notice that there are no audit data updates since the first reporting interval.
MID Server PRB2035227	ECC queue firewall in MID hardening and MID control	This is a product update.
MID Server PRB2035228	MID Server Security 2026	This is a product update.
MID Server PRB2035229	Application authorization for MID server execution in MID hardening authorization	This is a product update.
MID Server PRB2035230	MID hardening in the authorization track	This is a product update.
MID Server PRB2035231	Adopting USG for credentials in MID hardening	This is a product update.
MID Server PRB2035232	MID hardening in the logging/telemetry track	This is a product update.
MID Server PRB2035233	MID hardening and authentication JWT using iPKI	This is a product update.
MID Server PRB2035234	Uniquely identifying a MID server in MID hardening authorization	This is a product update.
MID Server PRB2039554	Issues with download page on new UI and misc others	The download page does not open with the new UI, there are zboot errors due to a missing version, and there are issues with migration page auto refresh.
MID Server PRB2040231	MID users are missing the MID Server role	Only MID users with the MID server role can load credentials for discovery use cases.
Mobile Platform PRB1984781	Incremental offline caching does not sync related records for newly created Work Order Tasks (WOT) after the initial offline payload is downloaded	Related records are missing in offline mode for the WOT.	Provision an instance with the following plugins: com.snc.work_management com.snc.work_management.demo com.sn_fsm_mobile Ensure incremental offline is configured and working, so that the offline payload download works and incremental jobs are being processed. Using the Agent mobile app, trigger the incremental offline process by downloading the offline payload. Create a new work order task (WOT) using the instance configuration. Create part requirements related to the WOT using instance configuration. Using the Agent mobile app, navigate to Offline mode. Check if the newly created WOT exists. Open the WOT. Navigate to the corresponding section that contains information about part requirements. Validate that the parts associated with the WOT are viewable. Expected behavior: The new WOT appears in offline mode, and the related records created are present in the corresponding section and visible offline. Additionally, an incremental payload is generated for the new task and its related records (entries in sys_sg_incremental_result). Actual behavior: The new WOT presents, but related records are missing in offline mode. For the newly created WOT, no new watcher record is created in sys_rw_action, so subsequent related record inserts are not tracked. Since no watcher exists for this WOT, no incremental payload parts are generated for its related records, so they never arrive in the device's offline cache.
Multimodal Service (Family Channel) PRB2029152	Update vision agent AIA records to consume new multimodal service-backed video Q&A subflows
Multimodal Service (Family Channel) PRB2029156	Move MMS to GA	The MMS plugin name displays 'USER WITH ELEVATED PRIVILEGES ONLY', and should be updated.
Multi-provider Single Sign-on (SSO) PRB2003491 KB3065130	An admin-only ACR user can't log in via local log in as the sso_config_admin role check in ACRUtil.isACRUserByUserID() ignores the admin role	When SSO Account Recovery (ACR) is turned on in an instance, an admin user registered as an ACR recovery account may be unable to log in via local login even when valid credentials are entered. The system doesn't recognize the user as a valid ACR recovery account and blocks the login attempt. The primary purpose of ACR is to provide a fallback login path during an SSO outage. Due to this issue, the designated recovery administrator loses access to the instance at the exact moment the fallback is needed. This issue was introduced in the Australia release.	Refer to the listed KB article for details.
Next Experience Unified Navigation PRB2003211	/api/now/ui/polaris/menu is slow to build the cache on login	1000s of each of these queries are run to retrieve user preferences and screen accessibilities. It should be able to retrieve all of most of these items in 1 query.
Next Experience Unified Navigation PRB2033990	Desktop navigation selection redirects to the wrong window instead of SOW workspace	When the user selects a desktop notification, the wrong browser window gets activated instead of the one with SOW where a new interaction is 'ringing in'.
Next Experience Unified Navigation PRB2034454	Record Summarization isn't using the page context	In Now Assist Portal (NAP), when standing on an incident record and if the user type is 'summarize this record', NAP should pick up the incident from the page context.	Open an incident on Service Workspace. Open NAP. Type 'summarize this record' in NAP. Expected behavior: NAP should summarize the incident the user is seeing. Actual behavior: NAP asks the user to enter the incident record number.
Next Experience Unified Navigation PRB2036738	Duplicate desktop notifications are created for a single assignment to an agent	A desktop notification for a new chat shouldn't appear second time for the same assignment. It should re-appear only on reassignment.	As Agent Beth Anglin, enable desktop notifications from the settings Gear icon next to the presence drop-down list and enable browser level notifications. As agent Beth Anglin, open SOW workspace and set the presence to 'Available'. Open another window pointing to the home page. As requester Abel Tuter, open the ESC portal, start a chat, and transfer it to a live agent. In an Agent session, there is a desktop notification pop up that appears for the new chat. Select the notification to navigate to the workspace page. Within few sec, refresh the second window that has a home page. Expected behavior: A desktop notification for a new chat shouldn't appear second time for the same assignment. It should re-appear only on reassignment. Actual behavior: A desktop notification appears for the second time for the same assignment.
Next Experience Unified Navigation PRB2038994	Duplicate modules appear when an application is added to the custom menu		Create a custom menu. Add an application to the custom menu through the related list. Refresh the menu request by selecting the Refresh button in the 'All' menu. Expected behavior: The custom menu has an application with correct modules. Actual behavior: The custom menu has an application with duplicate modules.
Now Assist in Document Intelligence PRB2030125	Support attachments where the file names doesn't contain '.type' at the end	There's an error: '{'attachment':​{}​,​'task':​{'708a54b23b810f50141a0e0f23e45a0b':​{'error_​msg':​'Prediction server is not able to process the attachments: begin 0, end -1, length 9'}}}'.	Have a PNG image file with no errors. Rename it to have a file name with '.png'. Upload it to an instance. Test the attachment summarization. Observe an error.
Now Assist Nextwave Experience PRB2015459	Now Assist Portal's unread conversation count disappears after the execution is started via AI Agent triggers or Runtime APIs	The unread conversation count over the NAP icon on the menu bar disappears.
Now Assist Panel PRB2003390	The New Chat button is disabled on Now Assist panel (NAP) when launched through AI Engagement Experience Layer (AIEL)	When an agentic workflow is triggered by a UI action in a workspace using AIEL with forceNewConversation set to 'true', NAP launches successfully with a new conversation session. However, the New Chat button remains persistently disabled throughout the session, preventing users from initiating additional conversations. Additionally, the name of the workflow at the top of NAP is not displayed and the conversation does not show up in the list of prior conversations.	Trigger an agentic workflow using a UI action in a workspace to auto-launch NAP with forceNewConversation set to 'true'. Ensure NAP launches with the workflow triggered in a new conversation session. Observe the state of the New Chat button in the NAP header. Expected behavior: TheNew Chat button is enabled, allowing users to start a new conversation. Actual behavior: TheNew Chat button is always disabled when NAP is launched through AIEL.
OAuth 2.0 integration PRB2032073	Chat-Input is available to requester when conversation ends
Onboarding Experience PRB2050925	Unintended Dynamic Guidance steps in Unified Navigation Onboarding modal	The onboarding modal contains Dynamic Guidance steps.	Open a Zurich/Australia instance with Now Assist enabled. Log in as a user with Now Assist enabled. On first-time login, notice the onboarding modal. Expected behavior: The onboarding modal shouldn't contain the steps of Dynamic Guidance. Actual behavior: The onboarding modal contains the steps of Dynamic Guidance.
On-Call Scheduling PRB2030480	Wrapper global APIs for on call bulk upload utility
On-Call Scheduling PRB2030962	The On-Call Scheduling family plugin is installed on upgrading to Australia	The On-call plugin has been added as a dependency for the sn_sow_on_call plugin as part of core IT changes. This is causing issues for some users. On-call is automatically installed for new users via zboot. However, upgrade users need to install it manually. Due to the new dependency on the Store app, On-call is installed for some users when the commons bundle is upgraded. The dependency of the On-Call Scheduling plugin should be removed.	Open any pre-Madrid instance where the On-call plugin isn't installed. Upgrade to Australia. Expected behavior: The On-Call Scheduling family plugin shouldn't be installed on upgrading to Australia. Actual behavior: The On-Call Scheduling family plugin is installed on upgrading to Australia.
OneExtend PRB2028533	Java scriptable methods aren't working in some instance nodes	The script should return a proper response in all nodes.
OneExtend PRB2038858	Mosaic/NowAssist jobs run for extended periods, slowing down processing	The Mosaic Off-Glide Kafka log-sync flow has no recovery path when subscription activation lands in a bad state.
PDF Generation PRB1967954 KB2685208	PDF export from workspace isn't working for some related lists	The approver data isn't in PDFs exported from a record.	Refer to the listed KB article for details.
Performance Analytics PRB2015951	The indicator Sparkle icon shows on data visualizations saved to the library	The Sparkle icon on data visualizations based on indicators should not show for data visualizations that are not saved to the library. This is a caching issue.	Disable the following properties: sn_​query_​gen.​indicator.​feature.​enabled sn_​pa_​ai_​canvas.​indicator.​feature.​enabled sn_​pa_​ai_​canvas.​entry.​visualization.​enabled Expected behavior: TheSparkle icon should not show on any data visualization, and whether it's saved to the library or not is based on an indicator source. Actual behavior: Notice that theSparkle icon on data visualizations based on indicators still show for data visualizations saved to the library. This is caused by analytics_cache, which clears out every 24 hours.
Platform Analytics Component API PRB2032319 KB3083846	Localized names on the Performance Analytics and Reporting (PAR) dashboard are no longer displayed	The names of PAR dashboards localized for the Zurich environment are lost when upgrading to the Australia version.	Refer to the listed KB article for details.
Platform Analytics Dashboard API PRB2000095	The Guided Tour does not populate route parameters for 'default' dashboards, which breaks the functionality	By default, when navigating to 'now/​platform-​analytics-​workspace/​dashboards' and selecting a dashboard, the system will set the last dashboard that was viewed as the default' dashboard. This dashboard will always be displayed when navigating to the same page until the user views a different dashboard, at which point, that dashboard will then become the 'default'. In addition to this, when creating a new guided tour using a URL, the system auto-creates a sys_embedded_tour_guide record and uses the values from the URL to populate the 'Context' and Route parameters fields. However, when a tour is created using the URL for a 'default' dashboard, no URL parameters are needed, and the system sets the 'Route parameters' value to empty ({}). If a user visits another dashboard, which will automatically set that dashboard as the 'default', the system attempts to run the same guided tour created for the previous default dashboard, and fails.	Set a 'default' dashboard. Navigate to the URL: now/​platform-​analytics-​workspace/​dashboards. Navigate to any dashboard from the drop-down list menu, such as 'AI Agent Analytics'. Navigate back to the URL: now/​platform-​analytics-​workspace/​dashboards. Confirm the the last dashboard viewed is the dashboard that is displayed on the page. Copy the URL to the dashboard that is displayed. Created a guided tour for the default dashboard. Confirm it works as expected. Navigate to Guided Tour Designer > Create Tour. Set the following values: Name: Any Tour Type: Workspaces (select Paste URL) Roles: All Create and publish the tour with example steps. Navigate to sys_embedded_tour_guide.list. Open the record for the tour that was created. Confirm that the context is 'now/​platform-​analytics-​workspace/​dashboards' and the 'Route Parameters' value is empty ({}). Navigate to now/​platform-​analytics-​workspace/​dashboards. Confirm the default dashboard displays. In the header, select the Show help icon. Confirm the tour runs as expected. Notice the issue. Set a new 'default' dashboard, such as IT Agent Dashboard'. Navigate to now/​platform-​analytics-​workspace/​dashboards. Ensure it loads the new default dashboard. In the header, select the Show help. Confirm the tour launches. Notice the tour fails, or crashes. This is due to the tour targets elements on the previous default dashboard. Since no URL parameters were saved as it was the default, the system cannot locate those elements on the new default dashboard, causing the failures.
Platform Analytics Dashboard API PRB2018222	The last visited dashboard isn't restored when the user selects the homepage logo	When selecting the top-left logo to return to the homepage, users are consistently redirected to the ITOM Licensing Dashboard instead of the last visited dashboard.
Platform Analytics Dashboard API PRB2019318	The 'hide​New​Migrated​Dashboard​Modal' boolean is ignored in the 'Preference' JSON field of the dashboard API whenever there is a broken filter component in the migrated dashboard	The 'Welcome to PAE' pop-up occurs every time the user launches the dashboard.	Set the system property 'com.​glide.​par_​dashboards.​hide_​new_​migrated_​dashboard_​modal' to '=true' for boolean true/false. Migrate a classic dashboard with a filter on the incident priority. After migration, edit the par_dashboard_widget record of that filter element to have a broken stored component entry which doesn't exist in the par_component_filter table. Open the migrated dashboard. Expected behavior: The user should not see the 'Welcome to PAE' pop-up. Actual behavior: The user sees it every time they launch this dashboard.
Platform Analytics Filters PRB2018497	When using a date/time filter, the 'Today' predefined range incorrectly starts from the current hour instead of all of today	When setting up a date filter in Platform Analytics, if the predefined range of 'Today' is added and 'Allow time selection' is set, it will default to the start time of Current Date + Current time, and the end time of Current Date + 23:59. This means it is not showing the whole day, and instead just starting from the current moment and going into the future (and therefore is unlikely to show any records).	Create a Dashboard in Platform Analytics. Add a date filter. Add the 'Today' predefined range. Add any other predefined range for easy testing. Set the default value to 'Custom Range' Enable 'Allow time selections'. Save changes and Navigate to the date filter. Select any predefined range other than Today. Select Today. Notice that the date will update correctly, but the start time will update to the current time.
Platform Analytics Migration API PRB2009064	The calendar report event displays fields that are not migrated correctly for all tables	By default, the calendar report uses Number and short_description, and the migration only supports this configuration. If the user creates custom calendar_elements, it is not migrated.	Navigate to the sys_dictionary list. Find the Incident table in 'Attributes'. Add the new attribute calendar elements value, 'category; description' Create a calendar report on the Incident table. Observe that events contain both the category and description instead of the number and short_description. Migrate the report to visualization. Observe that the migrated visualization contains Number and Short description as event display fields.
Platform Analytics Migration API PRB2013849	The scheduled report recipient user list might contain email addresses		Create a report schedule report. Use email addresses to insert recipients. Observe that the migrated report scheduled export does not have these recipients.
Platform Analytics Migration API PRB2016359	After the full migration, Core UI reports are not automatically redirecting to their newly migrated versions	After the full migration, the report menu links or favorite links are still redirecting to the Core UI version instead of the migrated version (Data Visualization). Non-admin users selecting bookmarks, favorites, or links are automatically redirected to migrated content after full migration.
Platform Analytics Migration API PRB2031469	The automatically triggered Core UI dashboard migration can cause an out of memory error and instance outages	After an Australia upgrade, the Core UI dashboard migration is triggered when a user loads the dashboard and the Do not migrate in bulk (no_bulk_migration) field is set to false. The field default value is false, so any dashboard that isn't migrated is triggered to migrate when it's viewed.
Platform Licensing PRB2036351	True-up of SM and LE 6.4.3	This is a product update.
Playbook Experience Core PRB2032183	Create record form not rendering when show_create_record_form value is missing on record generator	The 'Create record' form fails to render on a playbook card when the record generator does not have a value populated for 'show_create_record_form'. The expected behavior is that the form should render by default (treating an absent value as true), with the form only being hidden when 'show_​create_​record_​form.​value' is explicitly set to '0'. Today, configurations that pre-date the 'show_create_record_form' property or that omit it for any reason end up with no form rendered, which is a regression from the original always-show behavior.	Provision an instance with Process Automation Experience Demo installed. Open up the Playbook Experience Demo. Open the playbook card for that activity in the runtime. Expected behavior: The form should render by default when 'show_create_record_form' has no value. Only an explicit value of '0' should suppress it. Actual behavior: The form does not render when no value is present.
Playbooks (Family Channel) PRB2023726	Validation rules for conditional restarts in playbooks	This is a product update.
Playbooks (Family Channel) PRB2026890	Playbook translations are broken if messages cost more than 255 tokens and some changes are made to them	Key size is capped to 255. The key is formed by truncating the message which can be more than 255 tokens, the message is changed after the 255th token, the newly generated key would have no change.
Playbooks (Family Channel) PRB2039142	Playbooks' AI native authoring experience	This is a product update.
Problem Management PRB2018009 KB2985638	An ACL is reverted to true after an upgrade		Refer to the listed KB article for details.
Project Management PRB2014422	Copying a Partial Project in Project Workspace not working as expected after upgrading to Australia
ReleaseOps - Family PRB2000140	The Deployment Analyzer rule fails for common catalog edits	The default 'Catalog Only Deployment Analyzer' rule (DA) is so restrictive it does not actually work, causing users to think that the DA is not working and not viable.	Log in to the instance. Open Catalog Builder. Create a new catalog item. Add questions. Create a new UI Policy. Finish creating new catalog item. Publish it. Promote the catalog change update set that is autogenerated to utilize the 'Sample On-Demand Pipeline'. Progress the DR to 'Ready to Assess'. Notice that when Deployment Analyzer runs, it does not pass when it should. This is due to the missing metadata options. Instead, an error occurs, 'Deployment request moved to draft because it failed on demand criteria: must not contain non-catalog item changes'.
ReleaseOps - Family PRB2008798	Improve the logging of RemoteOperationUpdateHandler		Create a DR. Mark it ready for assessing Check the logs. Expected behavior: The message reads, 'Starting RemoteOperationUpdateHandler for event with correlation id'. Actual behavior: The message reads, 'Starting RemoteOperationUpdateHandler for '.
ReleaseOps - Family PRB2030220	Add MIF Sync messaging support to ReleaseOps deployment operations to reduce multi-instance communication latency	In ReleaseOps, the product is leveraging asynchronous message handling for multi-instance deployment actions.	Create a new release on Production Instance. Create a new Deployment Request. On Dev (source) instance create a new UpdateSet and make a change like create a new script include. Complete UpdateSet and save changes. Open the update set record completed from the step above and promote the update set, choose the DR record from step two. Select Ready to assess. Expected behavior: Deployment occurs under 2.5 mins. Actual behavior: Deployment takes 10.5 mins.
Resource Management PRB2032582	After changing the schedule, and performing edit, allocation dailies are not deleted on traditional resource plan	Bulk Extend using the using the Extend UI Action from the list context menu is not working. The date input is not getting updated on the resource plans.	Create a resource plan for a user with a default schedule. Update the user schedule to MWF schedule. Edit the allocation records. Notice that the Tue, Thu hours are not being deleted.
Restricted Caller Access (RCA) PRB2029429	There's a Zboot error due to a syntax error	There's an error: 'Error : *** ERROR *** invalid return (<refname>; line 7)'.
Roles PRB2007579	User.hasPreciseRole() incorrectly assumes User object represents the current session, causing role checks to fail in pre-login and non-session contexts	Any caller invoking user.hasRole() or user.hasPreciseRole() on a non-session User object receives an incorrect false result, silently failing role checks and causing access to be incorrectly denied or granted depending on how the result is consumed.	Pre-requisites: A User record exists with role X assigned. The code under test calls user.hasRole('X') on that User object. The call occurs in a pre-login context (for example, login flow or ACR authentication) where no GlideSession exists for that user. Steps to reproduce: Trigger the ACR local login flow for a user who has the admin role but does NOT have sso_config_admin explicitly assigned. Execution reaches ACRUtil.isACRUserByUserID() before session is established. Internally, call user.hasRole(<any_role>) on the User object retrieved for the login candidate. Expected behavior: HasRole() returns true, reflecting actual DB role membership. Actual behavior: HasRole() returns false due to GlideSession short-circuit at User.java:3130 , session is not yet established at this point in the login flow.
Roles PRB2027465	Excessive user queries during 'role contains' insert/delete can cause increased upgrade times	There is also audit done in sys_audit_role table if glide.​role_​management.​v2.​audit_​roles is true which can also increase upgrade time significantly.	Include a sys_user_role_contains XML in a plugin where the child role has 40-50 contained roles. Have an instance where there are 16k users have the parent role. Upgrade the instance to a build with the stipulations in step one. Notice that the sys_user_role_contains record will create 800k sys_user_has_role records. There will be close to 1.6M read queries on sys_user table made for 16k users.
Roles PRB2030872	Role mgmt v2 audit should be skipped during plugin and app install/upgrade		Create 5k users and assign a parent role, such as Admin. In sys_audit_role table, notice 30k audit records created for above sys_user_role_contains which also adds more time for the plugin install to complete.
Scan Engine PRB2030265	Create a global family release plugin with prerequisite and setup track/impact	This is a product update.
Scan Engine PRB2030266	Update the global family release plugin	This is a product update.
Server-side scripts PRB1987001	Javascript globals are not available in the Apply to script field for advanced scripted relationships (sys_relationship)	After creating a new sys_relationship record, an error message occurs in the logs stating that the 'table_name' is not defined.	Create a new scope and a new table. Create a new relationship (sys_relationship) record with the following configuration: Name: Created by Advanced: true Applies to table: New Scoped Table Apply to: gs.debug('Table Name: ' + table_name); Open the New Scoped Table form. Right click and navigate to Configure > Related Lists. Notice that when checking the system logs, the following error message occurs: 'com.​glide.​script.​Rhino​Ecma​Error:​ 'table_name' is not defined. : Line(1) column(0) ==> 1: gs.debug('Table Name: ' + table_name); Stack trace: at :1.'.
Server-side scripts PRB1996400	Update ACLs for the sys_es_latest_script table		Navigate to the 'sys_es_latest_script' table record. Ensure that all ACLs have the new ACL role attached to them: 'sys_es_latest_script_admin'. Expected behavior: There are 5 ACL roles that should be present in the related tables of the table record. Actual behavior: There are no ACL roles in the related tables of the table record.
Server-side scripts PRB2022324	Logging for all sandbox scripts is broken		Execute a script in the sandbox. Observe that it should be logged, but isn't.
Server-side scripts PRB2033661 KB3094262	There's different behavior of 'instanceof Array' between Zurich and Australia		Refer to the listed KB article for details.
Server-side scripts PRB2034671	Static methods of String such as String.trim are broken in Australia
Server-side scripts PRB2035844	An apparent scope stack corruption leads to global code running under an app scope
Service Catalog Builder PRB2008409 KB3116170	Label-type variables aren't available for selection in a UI policy action within Catalog Builder	A label-type variable isn't available for selection in UI policy actions within Catalog Builder, whereas the same label variable is available in UI policy actions in 'Maintain Items'.	Refer to the listed KB article for details.
ServiceNow MCP Server Security PRB2050682	The token claim and metadata endpoints reflect a static instance URL instead of instance host
ServiceNow SDK (Glide) PRB2016794	Skip delete issue for 'Coalsce' tables	When a Fluent app defines a role, the SDK generates a new sys_id. The existing ScopeConflictDetector keys off sys_update_name (which encodes the sys_id), and finds nothing in sys_metadata, so no conflict is flagged. The installer then coalesces onto the real global admin role by matching the name field and silently overwrites its sys_scope, stealing a system-owned record into the app's scope.	Navigate to IDE. Create a fscoped Fluent app. Create a role with the name as 'admin'. Build and install. Expected behavior: The Global role shouldn't be overridden. Actual behavior: The Global role is overridden.
ServiceNow SDK (Glide) PRB2023227	FluentXMLLoader does not process the uploaded XML files according to their dependency order	Duplicate sys_update_xml getting create for views when uploaded via FluentXMLLoader.	Create a fluent configuration project. Create a new form with a couple sections and a custom view. Install the configuration project. Observe that the sys_update_xml for view is duplicated.
ServiceNow SDK (Glide) PRB2027930	Installing SDK-built app with ChoiceSet deletes existing instance choices not included in the app payload	When installing a ServiceNow SDK application that defines choices for a field using the ChoiceSet API, existing choices on the target instance that are not explicitly included in the application payload may be removed during installation. This can result in unintended loss of choice values that were previously configured on the instance.	On a target instance, confirm that the task.priority field has base system choices (for example, 1 - Critical, 2 - High, 3 - Moderate, 4 - Low, 5 - Planning) Using the ServiceNow SDK, create a scoped app that defines a ChoiceSet for task.priority with only a subset of choices (for example, only values 1, 2, and 3). Build the app using now-sdk build. Install the built app on the target instance. After installation, inspect the choices for task.priority Expected behavior: Only the three choices defined in the app are added or updated. All other existing instance choices (4 - Low, 5 - Planning) remain untouched. Actual behavior: All existing choices for task.priority are deleted and replaced with only the three from the app. Choices 4 and 5 are lost.
ServiceNow SDK (Glide) PRB2032877	The loader should save DB serialized XML in an update set instead of the original XML payload	The original XML payload is retained.	Create a config project. Customize and upload the changes. Expected behavior: Updateset to contain DB serialized XML. Actual behavior: Retain the original XML payload.
Software Asset Management Content Service PRB2021862	Minor changes to styles on the UI page for content set up to match latest UI	This is a product update.
Software Asset Management Foundation plugin PRB2021740	New property categories	This is a product update.
Software Asset Management PRB2010303	Unable to Add software products in the Software Asset Management (SAM) workspace in published products list	The issue is caused by the maximum allowed size for a gzipped scripted REST request body, which is default set to 1MB.	Navigate to All > Software Asset Management Workspace > License operations. From the SAM Implementation list, select Published products. Select Add. In the Add to published products dialog box, select the desired licensable software products. Select Add to publish them. Expected behavior: The selected products should be successfully added to the Published products list. Actual behavior: The products do not publish. The list remains unchanged after selecting Add, even after multiple attempts.
Software Asset Management PRB2017405	There's a missing fix script to update the label of cmdb_model_lifecycle
Software Asset Management PRB2017767	Uptake of the setValueWithIdentify platform fix to update AI highlighted values	Identify AI updated fields and differentiate them from a non-AI user update.
Software Asset Management Publisher Pack for Oracle PRB2026881	Wallet authentication support for discovery patterns for Oracle on the Unix part of Software Asset Management plugin
Software Asset Reclamation PRB2008233	Potential savings on reclamation candidates should be set regardless of licensing status	It should be set for both licensed and unlicensed subscriptions/installs.
Software Asset Reconciliation PRB2015647	There's a null point error (NPE) in SamMSInfraLicReportGenerator
Software Asset Reconciliation PRB2021614	Potential savings on reclamation candidates should be set regardless of licensing status	It should be set for both licensed and unlicensed subscriptions/installs. A software's license status doesn't impact the potential savings for removing that software. The reclamation candidate should reflect the cost of having that software installed.
Software Asset Reconciliation PRB2024886 KB3043462	Recon for subscriptions fails with: 'TypeError: Cannot read property 'unlicensedSubscriptionCnt' from undefined''		Refer to the listed KB article for details.
Software Entitlements PRB2023513	Add an asset tag, agreement number, and location to entitlement duplicate check attributes	This is a product update.
Software Lifecycles PRB2014527 KB3018548	Custom lifecycle phases cause errors in Software Asset Management (SAM)	The 'SAM - Generate Software Lifecycle Report' job may show as 'Failed' for Zurich users who have added custom choices to the phase column on the 'sam_sw_product_lifecycle' table. Supported phases are: pre_release, availability, upgrade, end_of_support, end_of_extended_support, end_of_life. Any added phases may cause errors.	Refer to the listed KB article for details.
SQL API (Server) PRB1966907	DBSQL Parser changes are not working properly for ODBC/JDBC applications
System Events PRB2007066	Check to correct Legacy and Delegated Flow Engine jobs that are created during Upgrade	This is a product update.
System Events PRB2030366	Thread pool for fast lane – flow event processing	This is a product update.
System Export Sets PRB1835154	Improve retry logic in POST API from MID server LES Consumer to Customer REST endpoint	Currently, the infinite retry doesn't work for different status codes. This needs to be modified (for example, to support 201 and 204).
System Export Sets PRB2002031	Export to Excel from the UI with glide.​excel.​use_​user_​date_​format set to true does not export in UTC date time	When exporting to Excel/XLSX from the UI with 'Export using raw values' enabled, Date/Time fields are not exported in UTC as documented.	In a Zurich instance, set the property glide.​excel.​use_​user_​date_​format to true and set the user to a timezone different than PST. List a table from the UI and include a column of type date time. Export to Excel. Observe that the date time field does not show the expected UTC0.
System Export Sets PRB2014333	ACL rules with JavaScript referencing non-displayed dot-walked data during twoPassQuery() can result in partially constructed GlideRecords that lack the needed data	When users run an ordered two-pass query and then subsequently next() through the records, the code today if users request a dot-walked field with an ACL on resolve the dot walk to mostly empty (not read from the database) GlideRecords to represent the data in the dot-walks. Typically, the sys_id of the GlideRecord is present, but not much else.
System Web Services PRB2034836	Telemetry for Action Fabric	This is a product update.
Tables and Columns Data Dictionary PRB2015281 KB3035672	Dependent choices filter on a session domain instead of a record domain	When glide.​sys.​domain.​use_​record_​domain_​for_​choice_​list is true, the choice list resolution through GlideElement.getChoices() is expected to filter choices based on the record's domain instead of the session domain. This works correctly for non-dependent choice fields. However, dependent choice fields (for example, subcategory, which depends on category) filter based on the session domain, ignoring the record's domain — even when the property is enabled. This means when a global user accesses choices on a record belonging to a child domain, the category returns the correct domain-specific choices, but the subcategory returns global choices or nothing.	Refer to the listed KB article for details.
Trace Collector - Family Release PRB2019038	Credentials containing org level projects.list role cause total interval failure	When the GCP Trace Collector uses a service account with org-level project listing permission but trace/log access only for some projects, the collector fails the entire pipeline on the first unauthorized project. This causes the circuit breaker to trigger and results in data loss, even for projects where access is valid.	Create a GCP service account. Grant an org/folder-level role that includes resourcemanager.projects.list (for example, roles/browser). Grant Cloud Trace / Logs permissions to only one project. Configure and run the GCP Trace Collector with this service account. Expected behavior: Skip only the projects where trace access is missing. Continue fetching traces from projects with valid permissions. Do not fail the entire pipeline due to partial access. Actual behavior: Projects are listed successfully and trace fetch starts, but on the first unauthorized project a PERMISSION_DENIED error occurs. Circuit breaker triggers and the interval is skipped.
Trace Collector - Family Release PRB2030648	The Azure Application Insight throws an error	During testing of the Application Insight feature, users are intermittently seeing an error: 'Unable to find app_insights_config.json'.
Trace Collector - Family Release PRB2035153	Support AWS CloudWatch traces for a custom agent running on any ADK and OpenTelemetry instrumentation	This is a product update.
Trace Collector - Family Release PRB2039605	GCP spans are not correctly formatted to receive trace scoped evaluator metrics from Traceloop	For Azure, the gen_ai.provider.name span attribute does not exist which prevents Traceloop from scoring the spans.	Send traces from a GCP agent. Observe the scores in sn_ai_observe_ai_span are missing metrics from trace-scoped evaluators (agent-goal-deviation, agent-system-prompt-leakage, privileged-access-detector, observed-access-detector).
Transaction Management PRB2031636	When a semaphore is loaded via plugin extension point, the queue depth limit is set wrong and the semaphore's load_stats saturation value will always report 1 instead of the correct value	The saturation value should not always be one because saturation should reflect the amount of work queued in CsHybridQueue.	Navigate to any A+ instance that has the CsHybridQueue sys_semaphore_set records. Navigate to instanceUrlHere/load_stats.do. Observe that the saturation value of CsHybridQueue is always one.
UI Field Administration PRB1926469	The contrast ratio of the focus indicator on the search suggestion item of the combo box is less than 3:1		Open any instance. Navigate to All > Incident > All > New. Navigate to the 'Caller' combo box and type in it. When the search results appear, navigate to them. Verify the contrast ratio of the focus indicator. Expected behavior: The contrast ratio of the focus indicator on the search suggestion item of the combo box should be equal to or greater than 3:1. Actual behavior: The contrast ratio of the focus indicator on the search suggestion item of the combo box is less than 3:1.
UI Field Administration PRB1962677	Text in string fields in a modal window are cut off under certain conditions in Safari	When using the Safari web browser, there are certain conditions that result in text in a string field being cut off from displaying. These include the amount of text in the string field and the size of the web browser window. The result is a string field where the user has to select their cursor in and move down with the arrow keys to read all of the text in the string field.
UI Field Administration PRB2009135	There is a filter anomaly on Affected CIs	The filter is applied on the initial load, but not when the configuration class is changed.	In a base Zurich instance, replace line 49 of the script include. Notice the number of records for the configuration class 'software', along with the above filter in the platform list view. Navigate to Service Operations Workspace (SOW). Open any active incident. Navigate to Related Records > Affected CIs > Add. Change the configuration class to 'Software'. Expected behavior: The records are returned along with the additional filter added in the script include. Actual behavior: The user will see all the records with the class 'software' are returned without the additional filters on the install status, and manufacturer is added in the script include.
UI Field Administration PRB2035410	Reduce DB load on sys_ai_record_activity ( Perf)	Tracking should impose a negligible background DB load.	Enable AI Record Activity tracking (glide.​ai.​field_​indicators.​enabled)​ on an instance with active AI Agent traffic. Drive normal insert/update/delete volume on non-system tables (and AI writes to AI logging tables). Observe sys_query_pattern / Splunk over a ~10h window.
UI Field Administration PRB2037047	AI indicators for a skill update	This is a product update.
UI Form Administration PRB2020457	There's a false error for a strict read-only 'Currency' column when the numeric value is 1000 or larger	Additional formatting like commas or decimals are added to Currency fields on the client side form initialization, which makes the field appear as modified on update.	On any table, create a field of the type Currency. Create an on insert business rule to set the value of the field to USD: 1000. Save the record. Modify a different field on the form and save. Expected behavior: The record is updated without any error messages. Actual behavior: An error message stating updates to columns 'depreciated_amount' and 'residual' were ignored.
Upgrade Center PRB2040287	AutoUpgrade sn-managed applications on customer instances using periodic batch installs	This is a product update.
Upgrade Center PRB2040289	AutoUpgrade sn-managed applications changes on glide	This is a product update.
UX Framework PRB1893217	The way workspace tabs and their Remove buttons are grouped into lists is not clear		Open any workspace like Service Operations Workspace or HR Agent Workspace from 'Workspaces' menu. Navigate to a list from the left tab panel. Select a few items to open a number of workspace tabs. Turn on the screen reader. Navigate on these tabs with forward (tab key) and backward (shift +tab key) navigation. Notice what the screen reader reads at workspace tab items and their Remove buttons. Expected behavior: The way workspace tabs and theirRemove buttons are grouped into lists should be clear for screen reader users. Actual behavior: The way workspace tabs and theirRemove buttons are grouped into lists is not clear for screen reader users.
UX Framework PRB1981765	'Max Tab Reached' dialog card is not closing on select of Close dialog button (X button)	On selecting the Close dialog button (X button) the 'Max Tab Reached' dialog card doesn't close.
UX Framework PRB1990613	A stale Interaction Record sysID is passed for the help request modal component	This issue is caused when a modal is opened from the utility panel. The utility panel gets hoisted from the screen to the appshell and loses the context of the screen. When the first utility panel gets hoisted, there's no issue because the modal logic falls back to the first matching element with the modal component ID. When an additional screen with a utility panel is opened, and an action is taken to open a new modal, the context of the screen is lost and the modal fallback logic is executed.	Create 2–3 interactions of type Phone and refresh the workspace page so the Active Call component loads in the utility panel. Open Developer Tools > Console. Select the iframe hosting the workspace and execute the Active Call payload to simulate the call context (replace SYSID with the interaction sys_id). Open Interaction A in Tab 1 and select Request Help. Open Interaction B in a new tab and select Request Help again. Navigate to the interaction_help_request table and verify the record. Observe that the Help Request is created/updated for Interaction A (previous tab) instead of the active interaction (Interaction B).
UX Framework PRB2012962	GET_ACTION_STATE intent silently fails when no action bars are found	In getTranslatorBehavior.js, the INTENT_RECEIVED handler for GET_ACTION_STATE operations retrieves action bars via getActionbarsForTranslator. If the result is an empty array, the forEach loop never executes and no intent feedback is sent. This leaves the intent sender waiting indefinitely with no indication of success or failure.
UX Framework PRB2018044 KB2993927	If sys_attachments is excluded during cloning, UXF pages aren't loading correctly after cloning		Refer to the listed KB article for details.
UX Framework PRB2019867	Cleanup UXR event listeners	UXR event listeners persist in detached elements after DOM removal, bloating JS heap and Blink GC oil pan heap, eventually leading to memory issues, compounded with other component issues.	Navigate to SOW. Open 10 incidents. Close the incidents. Repeat this three times. Open the browser dev tools. Retrieve a heap snapshot. Notice the detached elements.
UX Framework PRB2020890	Properly disconnect sn-canvas components to prevent memory leaks	Multiple module-scoped resources in the canvas framework were not being cleaned up when components disconnected, causing memory and listener counts to grow across navigation/tab-close cycles.	Navigate to Service Operations Workspace. Open 10 tabs. Close 10 tabs. Get a JS heap dump. Inspect the detached elements. Notice the screen action transformers and other UXR components have a large retained size.
UX Framework PRB2020895	Cleanup viewports and now-trigger-library memory leaks	Four memory leaks in library-uxf and now-trigger-library: duplicate/orphaned popstate+locationchange listeners, unpruned ComponentRegistry entries, retained per-nowId cache buffers, and a strong lastClickedElement reference holding a detached DOM node alive.	Navigate to SOW (base instance instance) Open 10 incident tabs close the 10 tabs Observe that memory usage is high. Take a JSheap dump and inspect the retainers of detached elements.
UX Framework PRB2026005	UXF should let the inbox know when the workspace is not the active experience	Currently, when the agent navigates from workspace to home, the Inbox is still present in the DOM. Because of this, agents are still assigned work items even when they are not in the workspace.
UX Framework PRB2029831	June release survey doesn't match the design
UX Framework PRB2030213	When a user navigates between two pages that both have IPS surveys configured, the survey triggered on the first page isn't dismissed upon navigation
UX Framework PRB2032793	Network Inventory AppBU Survey Configuration is incorrect	This is a product update.
UX Framework PRB2033952	GLOBAL_NAVIGATION_REQUESTED is not routing to feature on select after hard refresh of the page apart from home page	The GLOBAL_NAVIGATION_REQUESTED payload feature is undefined. Without a feature defined in the payload, no navigation will occur.	Navigate to SOW and Enable Desktop Notifications in the Agent Chat. Make an agent self available. From a different, incognito browser window, log in to the instance in question and navigate to instance/esc. Select the chat icon in the bottom right, start a new chat, and select Live agent support. Do not select the global navigation notification yet. From the original browser tab, observes an incoming chat (don't select it). In the filter navigator, select All > Incidents. On the incidents page, perform a hard reload (must be a hard reload). Select the Desktop Notification for global navigation. Expected behavior: The user is navigated back to the workspace screen where the notification originated from (in this case, SOW chat). Actual behavior: The user is not navigated back to the workspace.
UX Framework PRB2035481	Two extra loading tabs are visible after selecting a desktop notification	Two extra loading tabs are visible in workspace after selecting a desktop notification.	Navigate to SOW and Enable Desktop Notifications in the Agent Chat. Make an agent self available and trigger a chat with the agent. Select the home page. Refresh the home page. When incoming work item appears for the agent, select the desktop notification. Expected behavior: The user is navigated back to the workspace screen where the notification originated from, and workspace should not have extra loading tabs. Actual behavior: Two extra loading tabs visible in workspace after selecting a desktop notification.
Virtual Agent PRB1980327	A chat dynamic greeting isn't localized correctly	Because the message doesn't go down the correct API path to resolve to sys_ui_message, and it can't honor the dynamic greeting.
Virtual Agent PRB1999511	Message preview and unread badge count don't work upon page refresh	When the user refreshes the page, the message preview doesn't show up. On standard chat, there's also no unread badge count.	Navigate to /sp. Query 'What is spam'. While standard or enhanced chat is processing, close the VA. Observe that there is an unread badge count (1) and the message preview pops up. Refresh the page. Expected behavior: There is still an unread badge count and the message preview shows up. Actual behavior: The message preview doesn't show up. On standard chat, there's also no unread badge count.
Virtual Agent PRB2007156 KB2928656	An Asynchronous Message Bus (AMB) subscription to 'after guest elevates to consumer account' returns a 403 error to the chat session		Refer to the listed KB article for details.
Virtual Agent PRB2013952	Remove the deprecate system property 'com.​glide.​cs.​conversation.​entity.​cache.​enabled'
Virtual Agent PRB2014676	Honor hideShowControl for text inbound controls		Trigger text inbound. See an empty card instead of text inbound control.
Virtual Agent PRB2015460	Now Assist Portal's unread conversation count disappears after the execution is started via AI Agent triggers or Runtime APIs	The unread conversation count over the NAP icon on the menu bar disappears.
Virtual Agent PRB2019099	Starting '{0}' sys_cs_context_profile_message isn't translated per user session language	The message should be translated using SysMessage.getMessageLang before it's sent.
Virtual Agent PRB2020334	glide-cs unit test failures in Yokohama
Virtual Agent PRB2021983	Null GlideRecord in conversation context causes IllegalArgumentException during deserialization in TypedValueDeserializationUtil	Typed​Value​Deserialization​Util.​get()​ crashes with IllegalArgumentException when deserializing a null GlideRecord value stored in conversation context by the AI Search fallback topic.
Virtual Agent PRB2022716	NextWave Premium Chat doesn't work for external users (snc_external) on CSM portal	The console error '403 FORBIDDEN' appears on ais_auth_token_refresh API. The external user can't use the chat experience.
Virtual Agent PRB2024316	Stuck Virtual Agent conversations from FDIH async_search race condition cause infinite retry loop consuming worker threads	When Virtual Agent invokes an AI search via FDIH (global.async_search), a race condition in the callback handler can silently drop the search result if another thread updates the same conversation simultaneously. This leaves the conversation's task data in an incomplete state — the FDIH invocation started but never completed.
Virtual Agent PRB2024809	Handshake process does not end impersonation, which could cause session issues	Impersonation should not continue if the user is locked out.
Virtual Agent PRB2025956	Resolved issues after introducing four tables for Virtual Agent (VA) analytics	The search-related analytics can be written to the four tables instead of sys_ci_analytics as event entries.	Make sure sn_​nowassist_​va.​analytics.​persistence_​strategy = 'table'. Launch VA client. Type anything in the search. Observe that all the expected entries are in the new tables and view.
Virtual Agent PRB2026053	sys_cs_context_profile_topics should be sent to the offGlide cache for Authorizing Official (AO) to read
Virtual Agent PRB2028137	Glide-cs-test failures in Australia
Virtual Agent PRB2029447	Knowledge article links are broken in the sources citation when the article has an attachment	There is an issue with the link formation in the source citations for the KB article if there is an attachment. The link generated by Now Assist uses the sys_id of the PDF attachment instead of the KB article sys_id in the URL.	Navigate to /esc. Impersonate a user. Initiate a conversation in Now Assist with the query, 'Are there any KB articles about job abandonment, when an employee stops showing up for work?'. Observe that the generated content is sourced from the 'Missing Persons Standard Operating Procedure' attachment in KB0083268. Open 'Sources and More', then hover over the source related to POL0021842-2.0 'Missing Persons Standard Operating Procedure.pdf'. Observe the link formation.
Virtual Agent PRB2031672	Non-topic skills dropped from skill picker when all applicable topic skills have a visible design category	Conversation insights attempts to perform a lookup against sys_cs_message with sequence which fails due to a sequence change.	Configure the Virtual Agent topic to use GroupedPartsOutputControl. Have conversations using this topic, and then have inferred-csat generated for the conversation. Observe that during this process, transcript generation fails with an error.
Virtual Agent PRB2031950	AI-user fetch issue	The conversation user for the ZTSD flow is AI L1 Service Desk Specialist, which is the identity type ai_agent. The cache configuration get_​user|table:​{table}​|field:​{field}​|value:​{value}​ explicitly ignores users of type 'ai_agent'.	Perform a cache fetch call for the cache key 'get_​user|table:​{table}​|field:​{field}​|value:​{value}​' for any user of the identity type 'ai_agent'. See that it doesn't return the User field value.
Virtual Agent PRB2032726	Topic execution fails intermittently during automation	Nextwave playwright test automation runs several conversational tests on NAP. The topic execution fails intermittently during the execution.
Virtual Agent PRB2033217	A topic template navigates to a different page where there is no premium chat visible
Virtual Agent PRB2033400	vaSystem.getTranscript() returns empty when Dynamic Translation is turned on and messages are in the 'Pending' or 'Translating' status	The issue is in ConversationTranscriber.java lines 383-388: when Dynamic Translation for Virtual Agent is turned on and a single message has a 'Pending' or 'Translating' status, the entire transcript is discarded (returns empty list) because forceTranscript is hardcoded to false all the way from jsFunction_getTranscript(). The chat summary topic script then sends an empty transcript to the LLM, which hallucinates a description.
Virtual Agent PRB2033535	CSP Pre-Chat Survey not displayed in Premium Chat (NextWave) experience on CSP portal	The Pre-Chat Survey should be displayed at the start of the chat session in the Premium chat experience, consistent with the Enhanced chat experience. However, the Pre-Chat Survey is skipped entirely in the Premium chat experience. The chat starts with a generic greeting and the user is expected to type their request, with no pre-classification flow.
Virtual Agent PRB2033881	Executing a catalog item or a skill from searched results fails silently after canceling the live agent request	Canceling the live agent before the agent accepts results in the catalog item execution silently failing, and the user is left with at _empty_skill_picker_ topic. This issue was found in Service Operations Workspace (SOW).	In one browser, sign on as live agent. Make the live agent available for agent chats in SOW. In another browser or in an incognito window, start a chat as a different user (for example, System Admin). Select Contact an agent from the menu or type 'live agent'. As the chat requester, cancel the live agent transfer before the agent accepts. Perform a search that will result in conversational catalog results (for example, 'order a laptop'). Select Start Request on one of the catalog items. Expected behavior: The catalog item starts and is completed successfully. Actual behavior: The catalog item execution fails silently, leaving the user with the at _empty_skill_picker_ topic.
Virtual Agent PRB2034790	The user is able to discover agents even though the sys property value is 'false'		Set sn_​aia.​enable_​aiagents_​discovery to 'false'. Open Now Assist panel (NAP). Enter, 'Show me list of agents.' Notice that no agents are discovered or executable on NAP.
Virtual Agent PRB2036293	AI closing messages are not supported in chat experiences	Chat experience can't display AI-generated closing messages when configured.	Install the latest Now Assist VA plugin. As an admin, navigate to the chat experience configuration screen. Attempt to configure an AI closing message and select Save. Expected behavior: The user can save ai_closing message configuration successfully. Actual behavior: The user can't save because ai_closing type is not recognized by the backend.
Virtual Agent PRB2037059	Guest user conversation history is not visible after logging in as an authenticated user	When a guest user chats with the Virtual Agent on the ESC portal and then logs in, their conversation history is not transferred to their authenticated account. Instead, a new empty conversation is created for the logged-in user and the guest conversation history is lost from their view. The expected behavior (per design) is that the guest conversations appear in the authenticated user's Active chat history immediately after login.
Virtual Agent PRB2037309	All auto chat conversations share the same conversation because the channel user profile reuse ignores channelUserId	All auto chat records reference the same conversation.	Configure a channel with a provider application that supports bot-to-bot / auto chat conversations. Trigger multiple auto chat conversations for the same user on that channel, each with a unique channelUserId passed in the AI agent context. Wait for all auto chat executions to complete. Open the auto chat records and inspect the conversation field on each record. Expected behavior: Each auto chat record has a unique conversation. Actual behavior: All auto chat records reference the same conversation — the one tied to the first channel user profile found for that user on that channel.
Virtual Agent PRB2038004	AMB subscription to after guest elevates to consumer account returns 403 to chat session	Conversation messages appear to be delayed. This is because the sync API is being used instead of AMB subscription.	Enable a guest for NAVA Enhanced Chat on /esc. Open NAVA as guest with the 'Network' tab open. Log in and resume conversation. Expected behavior: AMB subscription should occur to /cs/auxiliary and /cs/messages. Messages to and from VA should occur on the AMB subscription. Actual behavior: AMB subscription fails with 403 to /cs/auxiliary and /cs/messages. Conversation continues using cs_message API instead of AMB subscription.
Virtual Agent PRB2038142	In order for users to adopt NAVA, OGCS should do parity with an onglide version of va​System.​send​Skill​Picker​Control	This is a product update.
Virtual Agent PRB2038143	In order for users to adopt NAVA, OGCS should do parity with an onglide version of va​System.​send​Skill​Picker​Control	This is a product update.
Virtual Agent PRB2039532	getInstanceKeys scriptable method is missing from glide-plugins-members.xml
Virtual Agent PRB2039580	vaContext object isn't available in the Applicability field of a Virtual Agent topic	The user observes the error 'Script evaluation error at [topic_Generate epics from capability_applicability]'.	Open a record from the table 'x_snc_pm_product_feature' and create a new chat in NASS. Confirm that the topic 'Generate epics from capability', which should be conditionally available for this table, is not present. Observe the error 'Script evaluation error at [topic_Generate epics from capability_applicability]'.
Virtual Agent PRB2040084	Current action payload sends conversational and is_conversational which is redundant		Create an enhanced chat Employee Center experience in an instance. Navigate to esc portal. Use the assistant to 'Order an iphone'. In the instance Navigate to 'sys_generative_ai_log.list' table and sort be recently created. Look for Unified planner response. The response should include is_conversational as a param and no other param like 'conversational' should be included.
Virtual Agent PRB2041409	The vaContext object isn't available in the Applicability field of the Virtual Agent topic	An error occurs in the logs and the topic is not present, even though it should be conditionally available for the table.	Log in to the instance. Open a record from the table 'x_snc_pm_product_feature'. Create a new chat in Now Assist for Request (NASS). Confirm that the topic 'Generate epics from capability', which should be conditionally available for this table, is not present. Notice the error in the logs, 'Script evaluation error at [topic_Generate epics from capability_applicability] ReferenceError: 'vaContext' is not defined. (sys_​cs_​topic.​6db146b993f6f610b2f9f60f2603d678;​ line 9)'.
Virtual Agent PRB2050001	Capture 'Sorry, there was a problem' error count on on-glide server	This is a product update.
Virtual Agent PRB2050011	NextWave Premium Chat doesn't work for external users (snc_external) on CSM portal	The user observes, '403 FORBIDDEN' on ais_auth_token_refresh API.	Invoke the OGCS chat kit from the Virtual Agent API. Pass the Primary Bot History in the payload. Observe that the Primary Bot History column is empty in the sys_cs_message table for the conversation.
Virtual Agent PRB2051507	Capturing the 'Sorry, there was a problem' error count on the on-glide server	A baseline measurement of the error frequency on the glide surface is needed.
Virtual Agent Web Client PRB2032099	New Chat contains messages from the old chat	If the user is on a chat and selects the + button, it starts a new chat and shows the content of the previous chat as well.	Start a new chat from NAVA. Transfer to a live agent. When the chat ends, immediately select the + button. The new chat shows messages from the previous closed chat.
Virtual Agent Web Client PRB2033755	SEARCH_FALLBACK_EVENT is missing in sys_ci_analytics	SEARCH_FALLBACK_EVENT records are no longer created in sys_ci_analytics in Australia.	Navigate to Dynamic Window. Create a conversation. Start a conversation. Search for 'iPhone'. Select See more of iPhone. Navigate through the conversation without starting a catalog request. End the iPhone search conversation with 'nothing else'.
Word Document APIs PRB2029404	Table data is lost in the Word document after sending for signature		Log in to an instance. Enter Word doc API with the wrong URL. Observe that fallback doesn't occur in a 404 case.
Work Order Management PRB2027565	DWS 'Sort by' skills degraded in Australia	The 'Sort by' skill runs slowly.

Fixes included in Australia Patch 4m

These prior versions contain PRB fixes that are also included with Australia Patch 4. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.

• Australia Patch 3 Hot Fix 1
• Australia Patch 3
• Australia Patch 2 Hot Fix 2
• Australia Patch 2
• Australia Patch 1
• Australia security and notable fixes
• All other Australia fixes

Store app versions included in Australia Patch 4m

Table 1. New or updated applications

App name	Version number	Release notes
sn-app-analytics-center	8.4.1	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
Document Processor	1.8.6	New: A new 'Specify document type' field has been added to the Document Verification Task, letting users indicate the type of document being verified.
Payment Card	1.4.0	Changed: Updated internal application components to support ongoing platform enhancements.
Financial Services Operations Core	12.3.0	New: A new field has been added to the Financial transaction table to capture additional transaction details. Tightened access security on financial transaction detail records by correcting query-range access controls, addressing identified security (MSI) issues.
Core Business Suite for Legal	3.2.7	Updated to support the latest versions of the dependent apps.
Core Business Suite Advanced for Legal	3.0.7	Updated to support the latest versions of the dependent apps.
sn-app-par-components-share-info	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
Analytics Toolkit	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
Now Assist for CPQ	1.0.5
sn-app-par-components-create-indicator-modal	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
sn-app-par-components-share-dialog	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
sn-app-par-components-config-panel	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
sn-app-par-components-chart-drilldown-configuration	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
sn-app-par-components-dashboard-categories	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
sn-app-par-components-info-content	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
sn-app-par-components-insights-panel	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
sn-app-par-components-export-modal	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
sn-app-par-components-scheduled-export	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
sn-app-par-components-create-dashboard-modal	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
sn-viz-designer	8.4.1	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
sn-app-par-components-info-panel	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
sn-app-par-components-component-builder	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
sn-app-par-components-divider	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
sn-app-par-components-data-visualization-wrapper	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
sn-app-par-nacm-component	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
sn-app-par-components-dynamic-renderer	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
sn-app-par-components-export-email-composer	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
sn-app-par-components-saved-data-visualization	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
MID Server Infrastructure	2.0.1	Added new tables and to support IPKI certificate lifecycle for MID Servers. Added support for initial authentication of new MIDs using registration keys.
sn-app-par-components-dynamic-renderer	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
Talent profile	7.0.1	No Functional updates.
Service Operations Workspace Alert Automation UI	25.16.0	Team operators can open response automations with an OR condition.
ITSM Admin Experience	3.1.0	New: Inbound email configuration for Gmail: The Product Configuration Console supports inbound email setup for Google (Gmail) alongside the existing ServiceNow account option. An admin can select a provider, complete the provider-specific configuration, and see the connected accounts in the inbound email accounts list with the correct source label. Employee Slate notifications for Incident and Request Management. Categorization and Routing agent enhancements: Minor functional refinements to the Categorization and Routing agents based on post-GA customer feedback, improving usability and accuracy without changing the core agent architecture. For For XCC (External Content Connector), improvements to the AI Agent to support a NextWave-compatible experience. Fixed: For XCC (External Content Connector): Agent prompt quality improvements. Hallucination issues affecting AI Agent performance. For XCC (External Content Connector), removed implicit dependency on the External Content Connector web crawler. The web crawler now needs to be installed explicitly as a soft dependency.
Service Operations Workspace ITOM Apps	27.2.6	Express List accessibility improvements. The Express List is now fully accessible to users with low vision, expanding the user base and ensuring compliance with international accessibility standards and regulations. Consolidated ACLs for access control management. Access control lists have been consolidated to better follow security best practices, reducing risks and simplifying management. Link View topology visualization accessibility. Link View topology visualization now meets accessibility standards while maintaining usability and performance. The Express List layout has been corrected to properly adapt for narrow viewports and no longer breaks at certain screen sizes. Unintended double scrollbars in accessibility reflow mode have been eliminated. The Express List columns now display correctly in Japanese and CJK languages, resolving translation and layout issues. The Express List live list functionality now properly triggers and updates in real time. The 'update available' banner no longer appears incorrectly when resuming the live list. Saving an Alert Management Rule with 'Create Incident Advanced' now works in all scenarios. Operators with more than five assignment groups can now see their created Enrich automations in the Enrich module. Alerts manually removed from a group are no longer automatically re-added. A broken documentation link in the alert automation configuration has been fixed. Dynatrace Monitor setup instructions in the Launchpad have been updated to match the current Dynatrace console. The 'Tags' label in the Launchpad is now correctly translated across contexts. Concatenated strings causing grammatical issues in certain languages have been separated for correct localization. Launchpad forms now match the approved design at 400% zoom. Dotted connection lines in Link View now appear when connected CIs are returned from the backend. The Simulation UI now displays 'This automation' or the saved automation name instead of 'MIXED' or 'CMDB' labels for Mixed or CMDB group types. The 'All Time (Last 180 days)' option now shows as selected in the time range picker and is correctly translated. Service health percentages now display correctly in locales using a comma as the decimal separator. Ellipsis menu items in the Log Viewer now display in the user's language setting. Backspace behavior in Extended mode is now correct. The evt_mgmt_admin role now has write access to Express List properties.
Usage Insights Funnel Core	6.3.9	Internal app.
ITSM Change Admin Experience	1.1.1	Fixed: Enhanced the user interface for the Change models and Risk configuration pages.
Generative AI Controller	14.1.2	Extended support for new versions of third-party LLM provider models. Introduced the Model Preview Program, giving customers early access to third-party model versions ahead of general availability for evaluation and testing. Support for Long Term Stability(LTS) SKU.
Now Assist Admin Console	10.1.5
TNI and DCNAM AI Content Collection	2.0.1
sn-app-par-components-create-indicator-modal	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
Core Business Suite Prime	3.0.7
Order Management	17.2.0	New: Supporting billing account on order line. Minor defects fixes.
Platform AI Agents and Skills	13.1.9
Usage Insights Pages	6.3.9	Internal app.
Security Incident Response	14.1.2	External users couldn't open a security incident from a response task due to a GlideRecordSecure access-control restriction.
Sales Common	7.0.1
SOM for Manufacturing Prime	1.2.0	Https://docs-preview.corp.service-now.com/bundle/australia-release-notes/page/release-notes/manufacturing-commercial-operations-rn.html.
Major Issue Management	4.1.0	Changed: Internal code updates with no impact to existing functionality or user-facing behavior. Fixed: Defect fix - When a Major Case is accepted via the 'Approve Major Case Candidate' UI action, the suggested child cases (SMCs - cases whose suggested_major_case points at the candidate) were not being promoted (linked as children) to the major case.
Service Operations Workspace Supervisor Dashboard	1.1.0	Express List accessibility improvements. The Express List is now fully accessible to users with low vision, expanding the user base and ensuring compliance with international accessibility standards and regulations. Consolidated ACLs for access control management. Access control lists have been consolidated to better follow security best practices, reducing risks and simplifying management. Link View topology visualization accessibility. Link View topology visualization now meets accessibility standards while maintaining usability and performance. The Express List layout has been corrected to properly adapt for narrow viewports and no longer breaks at certain screen sizes. Unintended double scrollbars in accessibility reflow mode have been eliminated. The Express List columns now display correctly in Japanese and CJK languages, resolving translation and layout issues. The Express List live list functionality now properly triggers and updates in real time. The 'update available' banner no longer appears incorrectly when resuming the live list. Saving an Alert Management Rule with 'Create Incident Advanced' now works in all scenarios. Operators with more than five assignment groups can now see their created Enrich automations in the Enrich module. Alerts manually removed from a group are no longer automatically re-added. A broken documentation link in the alert automation configuration has been fixed. Dynatrace Monitor setup instructions in the Launchpad have been updated to match the current Dynatrace console. The 'Tags' label in the Launchpad is now correctly translated across contexts. Concatenated strings causing grammatical issues in certain languages have been separated for correct localization. Launchpad forms now match the approved design at 400% zoom. Dotted connection lines in Link View now appear when connected CIs are returned from the backend. The Simulation UI now displays 'This automation' or the saved automation name instead of 'MIXED' or 'CMDB' labels for Mixed or CMDB group types. The 'All Time (Last 180 days)' option now shows as selected in the time range picker and is correctly translated. Service health percentages now display correctly in locales using a comma as the decimal separator. Ellipsis menu items in the Log Viewer now display in the user's language setting. Backspace behavior in Extended mode is now correct. The evt_mgmt_admin role now has write access to Express List properties.
AI Experience Framework Components	1.2.2	Fixed translation issues. Defect fixes Fixed unused icon import in knowledge_article component. Fixed greeting component rendering when aiux-chat-wrapper is present. Fixed padding issue in Knowledge and Catalog item pages. Resolved activity-stream component 400% zoom display issue.
AI Experience Framework Skills	1.2.0	Fixed translation issues. Ready the app for fluent enablement.
Now Assist for Software Asset Management (SAM)	9.0.0	Now Assist for SAM no longer defaults to the Now LLM. It now selects from alternate third-party LLMs based on which model performs best for each individual use case.
Hiring Core	5.4.1	Minor updates to the data model supporting Hiring functionalities.
HR Service Delivery AI agent collection	7.1.1	Agent permissions have been updated with revised access levels and new role-based restrictions to enhance security compliance and align with platform updates and regulatory requirements.
Now Assist for Process Mining	3.1.2
Now Assist for Order Management	2.2.2	The Manage Invoice Operations subflow now runs as the user who initiates the session. The subflow has been assigned the interaction_Agent and sn_csm_invoice.writer roles to maintain its ability to update work notes and create interaction-related records.
AIOps Agentic Workforce	2.1.0	The autonomous workflow has been updated to support AWS Claude as an AI agent provider, resolving previous compatibility issues. Alert Investigation insight prompt limitation on length is extended. Improving results for the Impact Agent search for related issues.
Software Asset Workspace	11.0.15	Security fix for Multi Record Associator pop-up page. Fixed incompatible script in 'SAM - Software Estate Weekly Job' PA Job. In this version, the Software Asset Workspace includes the following fixes:
Recruiter Workspace	8.0.1	No Functional updates.
Now Assist Data Kit	8.1.6	Data Creation updates - Data Kit Admins can now create a dataset with as few as 1 record (reduced from 10) and dataset names now support up to 200 characters. Push to Table - Data Kit Admins can now push generated synthetic data directly to the respective target tables for Multi-table Data Generator requests (advised for Sub Prod Environment), using script assistance available within the Data Kit screen.
Now Assist for Strategic Portfolio Management (SPM)	9.7.1	Fixed: AI forecasted status and AI rationale fields from goal insights are updated on the grid in realtime without grid refresh. Portfolio Insights button is visible faded out when Portfolio Insights panel is open. Project Answers (Ask Now Assist) now deliver improved formatting and more enhanced query parsing for complex questions. Experience a more streamlined RIDAC with three dedicated views: AI-Identified Risks (Project Risk Detection), RIDAC by Type with separate tabs for each RIDAC type, and the complete All RIDAC overview. The new presentation list layout replaces the flat grid, making records easier to browse, organize, and manage.
Data Model for Order Management	16.4.0	New: Supporting billing account on order line. Minor defects fixes.
DCNAM - Advanced	2.0.2
Data Foundation Model	1.11.0	AIS - AI Systems. AIM - AI Models. AIP - AI Prompts. AID - AI Datasets. MCP - MCP assets. New assets are tagged automatically by a business rule that fires immediately after the record is inserted. Existing untagged assets are handled by an on-demand scheduled job that finds records with an empty asset tag and backfills them, logging its progress along the way. New AI digital assets are now automatically assigned a unique, human-readable asset tag. Each tag follows the format of a type prefix followed by a hash value, where the prefix identifies the kind of asset, as listed here. Records that don't belong to one of these asset types are skipped and receive no tag. Tags are generated deterministically so that the same asset always produces the same tag. The value is derived from a stable identifier on the record, using the ServiceNow reference ID first, falling back to the external reference ID, and finally the record's own sys_id if neither is present. That identifier is hashed using a 64-bit FNV-1a algorithm and rendered as a zero-padded 20-digit number, which is then combined with the type prefix. The tag is written back to the record without altering audit fields or re-triggering workflows, avoiding unnecessary updates and recursion. Tagging happens in two ways:
Interview management	4.0.2	No Functional updates.
Recommended Actions for Security Operations	2.2.4	Default model for the skill updated from Now LLM to 3P model.
ITSM Common Catalog Content	3.1.0	No changes.
Core Business Suite Advanced for Workplace Services	3.0.7	Updated to support the latest version of the dependent apps.
ITOM - Prime	1.1.0	AI agents for AIOps - Automate alert triage, impact analysis, and root cause investigation with an AI-driven agentic workflow that transforms manual operator processes, typically 30+ clicks and 15+ minutes, into a streamlined, autonomous flow. The workflow processes incoming IT alerts end-to-end, correlating observability data, analyzing affected services, and identifying probable root causes before an operator touches the alert. Consolidated insights are surfaced through the Express List interface, giving operators immediate visibility into what happened, what's affected, and recommended next steps, enabling faster resolution while keeping humans in control of final decisions. AI agents for Observability - Helps IT operators assess business and application service impact, formulate probable cause theories, and prioritize investigations by analyzing data from ServiceNow and seamlessly collaborating with third-party AI agents from leading APM and observability vendors, including New Relic, Dynatrace, and Kentik. Using natural language, IT operators can understand the blast radius of an alert, pinpoint affected services, assess business impact, formulate probable cause theories, and help track down the right teams to drive towards problem resolution. AIOps Learning Enhanced Automation Playbooks - Leverages AI-driven insights to mine historical incident data, dynamically prioritize tasks, and generate actionable resolution playbooks. By automating workflows and enhancing knowledge sharing, AIOps Learning Enhanced Automation Playbooks empowers teams to address issues proactively and efficiently. It reduces mean time to resolution (MTTR), increases automation coverage, streamlines processes like certificate renewals, and improves team productivity. This ultimately leads to measurable cost savings and operational excellence. AI agents for HLA - Automate the most complex and time-consuming steps in setting up and operating HLA - mapping business context, classifying log fields, and investigating alerts. Powered by Now Assist, these agents bring AI-driven recommendations directly into HLA workflows, reducing the expertise required to configure the system and helping operators respond to alerts faster and more confidently. AI agents for SLO - Automates the creation of service level objectives (SLOs) based on operational data for services and configuration items (CIs), helping teams adopt SLOs faster and improve service reliability. ITOM - Prime provides the following capabilities:
AI Agents for Health and Safety	1.3.4	Resolved issue where the Health and Safety agentic workflow was not triggered after an incident was assigned to a user. Eliminated repeated responses in the Health and Safety Incident Pattern Detector AI agent.
ITSM Advanced Admin Experience	3.1.0	No changes.
Security Incident Response Workspace	1.9.2	Fixed an issue with 'Allow access for external user' option to access assigned response tasks of a parent security incident.
Core Business Suite Prime for Health and Safety	3.0.7	No enhancements for this app.
AI Desktop Actions	5.0.1	New: Unified automation workflow - Create automations seamlessly across Task Mining, Automation Center, AI Agent Studio, and AI Desktop Actions in a single integrated journey, eliminating context switching and streamlining automation development.
Now Assist for Enterprise Architecture (EA)	7.4.1	Default AI model provider for the Now Assist for Enterprise Architecture skills changed from Now LLM to Azure Open AI. Added support for third-party AI models: GPT-5.4 mini and Gemini 3.5 Flash. The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.
Conversational Studio	10.0.3	Auto-Eval - Compare results across runs. Admins can now view and compare evaluation metrics across 2 to 5 runs (table view, with an optional line graph). Auto-Eval - New metrics. Admins can now select and view Response Faithfulness and Response Fluency on the evaluation setup page. LLM Topics and rarr; AI Agents migration tool. A new tool to convert LLM Topics into AI Agents (spike work), including building a dataset and running evaluations on the original Topic vs. the migrated Agent. Voice Assistant test button no longer fails to open the popup in the Assistant Designer cards view. Migrated Topics on a non-global scope no longer cause Topic Block calls to be undiscoverable. 'Clone' auto-evaluation now works correctly. Findability fields in conversational settings now save correctly. Auto-Eval summary page no longer shows a false '0 completed' error when all scenarios actually ran. Japanese translation on the Assistant Designer Home page no longer breaks due to text concatenation. Untranslated timestamp / concatenation issue on the Assistant Designer Home page fixed. Delete Assistant modal button order corrected. Release build failure (ERR_PNPM_GIT_UNKNOWN_BRANCH after the snc-app-parent 6.5.2.21 migration) fixed. RELEASE NOTES - Conversational Studio v10.0. Asset accessibility - color contrast. Improved color contrast on Assets for better accessibility. None in this release.
Analytics Toolkit	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
Now Assist for Customer Service Management (CSM)	14.1.1	Model default change to 3P and model version updates.
Now Assist in Virtual Agent	20.0.8	Prompt Library for the Premium Chat Assistant. Admins can view out-of-the-box default prompts with read-only filters and manage their own prompts in the Prompt Library, backed by a new schema and Create Script API in the NAVA app. Post-chat survey support for Premium Chat. Admins can configure a Post-chat Survey Topic and Closing Topics for Premium Chat, and Closing Topics for Enhanced Chat. Existing survey and closing topics are migrated automatically. Additional semantic search sources for Synthesized Response. Admins can add semantic search sources through the 'Add search source' dropdown, with display marking that indicates which sources are and are not used in the Synthesized Response. Search-profile override for the Enhanced Chat Dynamic Window. Admins can toggle an Assistant Search Profile override in the Dynamic Window experience, enabled per Assistant through a new Agentic Orchestration configuration attribute, with portal split configuration and the corresponding flag passed through to mobile. Premium Chat support for Mobile Custom Apps. Custom Apps on mobile can now be set to either the Enhanced or Premium Chat experience. Citations for additional search source types. The Requestor experience now shows citations for additional types of search sources. AI Agent Studio Assistant hidden from selection. The AI Agent Studio Assistant is no longer surfaced in the Assistant list. PRB2024249: Following up a non-conversational catalog item with the same term no longer submits the request without URLs. PRB2039583: Corrected Prompt Library text in Assistant Designer. PRB2038815: The Prompt Library toggle now triggers auto-save correctly. PRB2038884: Restored the missing tooltip for Conversational Catalog Items. PRB2038480: Promoted assets no longer mis-map an Agentic Workflow to AI agent type; the Add-asset dropdown now shows the correct Agentic Workflow option. PRB2038346: OOTB prompts now correctly show 'ServiceNow' as the creator. PRB2030411: Resolved multiple UI issues in the Display Experience portal. PRB2032277: The review page in the create flow no longer omits configurations. PRB2032733: Custom greeting and live-agent topics are no longer silently lost during the June 2026 upgrade migration when default settings already exist. PRB2030773: Fixed a localization warning caused by improper handling of a parameterized message in the static greeting. PRB2030421: Resolved multiple UI issues in the Display Experience channel. PRB2032989: Chat experience tabs are no longer mislabeled as 'Legacy' when Premium Chat is unavailable in Assistant Designer. PRB2024688: Fixed layout issues for longer strings on smaller windows and icon rendering for non-English languages. PRB2035197: Premium display experience now defaults to Otto branding. PRB2033795: Granular feedback options are now translated correctly. PRB2034709: Inactivated the Search Q and amp;A agent in Now Assist in Virtual Agent. PRB2029072: Fixed the NAP Developer assistant entry in the All assets and gt; Add from library modal. PRB1998145: Voice calls in the Testing UI now connect reliably on the first attempt. PRB2030310: Resolved copy and font-size issues when enabling chat features in Virtual Agent. PRB2029063: The All assets and gt; Add from library modal now shows the correct count. PRB2033251: Custom greeting topics now correctly convert OOB NAVA and NAP greeting topics to tools on load. PRB2029106: Fixed a header UI issue on the Promoted asset tab. PRB2030701: Resolved issues with secondary-language support when phonemes are deleted or updated. PRB2027372: Fixed RTL-language layout issues under Now Assist Voice Deployment in Assistant Designer. PRB2027159: Translated previously untranslated strings under Now Assist Voice Deployment in Assistant Designer. PRB2022882: Disambiguated 'min' in the Now Assist Voice Deployment designer. PRB2032619: Hid the Custom option from the SIP CCaaS provider list. PRB2027179: Fixed RTL-language layout issues under the Assistant tab in Assistant Designer. PRB2026588: Corrected the tooltip that incorrectly showed 'Sort' for field labels. PRB2013063: The Assistant test panel now refreshes when testing multiple assistants sequentially. PRB2027467: Label, value, and other options are now disabled until a type is selected when adding a chat experience. PRB2032643: The org-chart widget now loads on mobile. PRB2032268: Labels now populate correctly on the modal for 'chat' type Premium Chat branding. PRB2027171: Fixed RTL-language layout issues under the Assistant tab in Assistant Designer. No customer-facing removals shipped in this release. (Removal of the Custom SIP CCaaS provider option is in progress - see Transparency Summary.).
Health and Safety Components	12.1.2
AI Control Tower Core	7.6.4
Hiring tab	8.0.1	No Functional updates.
Product Catalog Management Core	19.1.0	Support domain separation on product offering tables, product specification tables, specification-to-specification relationships and product offering-to-product offering relationships. Support REST API on product catalog to support custom portals.
Now Assist for Security Incident Response (SIR)	6.3.4	Default models for all skills updated from Now LLM to 3P model.
Knowledge Capabilities in UI Builder	30.4.1	Defect - Service Operations Workspace 'More Actions' missing labels KB article Zurich patch 7.
Resource Management Workspace	5.9.1	Resolved error when dragging and dropping resource assignments to other users. Preserved custom field values when unassigning resources. Fixed filtering by Parent Item and Owner in Resource Management Workspace. Resolved error when displaying custom date fields as workspace columns. Hidden inactive skills from the Skills display in Resource Management Workspace. Improved performance when loading resource cards in the workspace. Fixed error when editing text and dropdown fields in the Unassigned Work tab. Fixed filtering for integer-based dropdown fields in workspace columns. Using common schedule for group resource assignments.
Model Context Protocol Server	1.6.1	Performance Improvements, Third-Party IDP Support.
Now Assist for Collaborative Work Management (CWM)	6.1.2
Build Agent Premium	1.4.1	New: A new web search tool capability enabled Build Agent to find answers from the public internet when its internal knowledge sources don't have them. This tool needs to be toggled on from the settings screen of the Build Agent chat panel. Consolidated update sets enable you to track changes generated by Build Agent and manual edits in consolidated update sets. All changes to your application are captured in the same scope, making it easier to review what was modified and merge updates to other environments. Work with more metadata types in Build Agent, which now supports connection and credential alias, data lookup, rest message/HTTP method, and user criteria. Developers can now see the complete history of changes in Build Agent conversations, including both automatic Build Agent updates and manual edits made in Studio. The system automatically creates separate 'manual-edit' update sets for manual changes between Build Agent installs, making it easy to distinguish which changes were automated versus hand-crafted. Restore to any point in your workflow, including manual edits between Build Agent prompts, and the system intelligently manages update set reconciliation to keep your change history clean and traceable. Build Agent handles checkpoints and update sets differently: checkpoint 0 no longer creates an update set, checkpoint 1 is the base update set for all subsequent changes, and update sets use human-readable naming. An updated semantic metadata search tool improves performance replaces the previous semantic search tool.
Core Business Suite For Source To Pay	3.2.7	Fixed Now Assist skill mismatch the on the product configuration console for Source To Pay. Fixed supplier management breadcrumb and added the cancel button for Add Suppliers and Upload supplier page. Changed redirections after an invoice case is created to request detail page instead of category page on the Supplier Collaboration Portal.
CSM - Prime	2.0.1	Internal code updates with no impact to existing functionality or user-facing behavior.
Analytics Generation	4.1.15
HRSD - Foundation	2.1.0	Plugin and content bundling has been updated for licensing.
Journey designer	7.5.0	Switched default model from nowLLM to optimal small 3P model for HRSD skills.
ITOM Infra Services Workspace	2.0.3	The workspace now offers an automated command line installer that pre-configures your instance name, authentication, proxy, and other settings during installation. The service account that will run on the MID Server needs to be specified on the MID Server host during installation. Applications and capabilities must be assigned after the MID Server comes online and validates. Each MID Server gets authenticates with a unique certificate that automatically rotates every 45 days. Migration from basic authentication to private key JWT can be done from the Auth-type migration tab on the MID Admin Workspace. New MIDs can be setup to authenticate with JWTs through the above command line installer or manually via registration key in ITOM Infrastructure Services Workspace. Currently available for standard cloud and on-prem instances. Regulated cloud and on-prem instances are not yet supported. New MID Server Onboarding Experience. Command Line Installer for Windows and Linux (for JWT Authentication). Private Key JWT Authentication. New onboarding page in the ITOM Infra Services Workspace provides guidance through initial MID Server setup. The previous downloads page can be accessed via 'mid_server_download_ui.do' if required.
Service Operations Workspace Service Dashboard	27.3.1	Express List accessibility improvements. The Express List is now fully accessible to users with low vision, expanding the user base and ensuring compliance with international accessibility standards and regulations. Consolidated ACLs for access control management. Access control lists have been consolidated to better follow security best practices, reducing risks and simplifying management. Link View topology visualization accessibility. Link View topology visualization now meets accessibility standards while maintaining usability and performance. The Express List layout has been corrected to properly adapt for narrow viewports and no longer breaks at certain screen sizes. Unintended double scrollbars in accessibility reflow mode have been eliminated. The Express List columns now display correctly in Japanese and CJK languages, resolving translation and layout issues. The Express List live list functionality now properly triggers and updates in real time. The 'update available' banner no longer appears incorrectly when resuming the live list. Saving an Alert Management Rule with 'Create Incident Advanced' now works in all scenarios. Operators with more than five assignment groups can now see their created Enrich automations in the Enrich module. Alerts manually removed from a group are no longer automatically re-added. A broken documentation link in the alert automation configuration has been fixed. Dynatrace Monitor setup instructions in the Launchpad have been updated to match the current Dynatrace console. The 'Tags' label in the Launchpad is now correctly translated across contexts. Concatenated strings causing grammatical issues in certain languages have been separated for correct localization. Launchpad forms now match the approved design at 400% zoom. Dotted connection lines in Link View now appear when connected CIs are returned from the backend. The Simulation UI now displays 'This automation' or the saved automation name instead of 'MIXED' or 'CMDB' labels for Mixed or CMDB group types. The 'All Time (Last 180 days)' option now shows as selected in the time range picker and is correctly translated. Service health percentages now display correctly in locales using a comma as the decimal separator. Ellipsis menu items in the Log Viewer now display in the user's language setting. Backspace behavior in Extended mode is now correct. The evt_mgmt_admin role now has write access to Express List properties.
Service Operations Workspace Alert Automation API	25.16.0	Team operators can open response automations with an OR condition.
Manufacturing Commercial Operations Advanced	1.2.0	Https://docs-preview.corp.service-now.com/bundle/australia-release-notes/page/release-notes/manufacturing-commercial-operations-rn.html.
Chat Summarization for Virtual Agent	1.11.4	Support 'Google Gemini' as the default model for Chat Summarization.
Opportunity Management Data Model	12.1.0	New: Introduced default OOB sales types and sales cycle stage values.
sn-task-planner	22.12.0	New: Added a configuration slot to support the AI Specialist use case.
ServiceNow AI Lens	7.0.2	New: Use ServiceNow AI Lens from your browser to capture and analyze screens and auto-fill catalog item forms in Service Portal - no installation required.
Now Assist For Core Business Suite	3.2.7
Zero Touch Service Desk	2.3.5	This release focused on improving the quality and accuracy of AI Specialists responses as well as consolidating feedback management. Key features: Memory bank to give AI Specialists context of resolutions that lead to positive outcomes AI Specialists now have an updated memory type that enables them to reference past resolutions that led to a positive outcome on assigned records. This is disabled by default for this release, but can be enabled by administrators via system properties. Feedback given on records that an AI Specialist is assigned to will now appear in the AI Specialist activity tab. Admins and managers now have a consolidated view of all feedback given to the AI Specialist.
CSM - Advanced	2.0.1	Internal code updates with no impact to existing functionality or user-facing behavior.
@servicenow/sn-ai-engagement-experience	3.4.7	AI In-Product Experience (AIIPEX) - Key Deliverables. Led modernization of the AI In-Product Experience platform by migrating core Agentic AI experiences from legacy implementations to the Lit/AIX Widget architecture, including Agent Status Cards, Agentic Presence, Agentic Processes, Supervision, Review Cards, and Conversation Transcript components. Established the Lit development foundation through local development tooling, Fluent widget compilation pipelines, and standardized migration patterns, enabling faster future modernization efforts. Improved accessibility compliance and responsive design support across all Lit-based widgets to deliver a consistent enterprise experience across device sizes. Enhanced Agentic AI workflows by introducing persona-aware input validation, workflow supervision improvements, contextual follow-up support, visibility into previous agent outputs, and user feedback collection capabilities. Delivered rich interaction features including planner controls, file uploads, copy-to-clipboard actions, notifications for input-required workflows, and enhanced review/output experiences with markdown rendering and improved content presentation. Completed a strategic modernization initiative aligned with the Lit and Fluent design system architecture, improving scalability, maintainability, performance, and future development velocity. Quality, Stability, and Security Improvements. Delivered critical fixes across AI Engagement Experience and AI In-Product Experience, resolving issues related to link rendering, conversation context conflicts, input-required workflows, output review functionality, agent sidebar interactions, and multi-conversation session management. Improved Agentic AI workflow reliability by correcting incident context detection, workflow restart behavior, process visibility permissions, and UI Builder component exposure. Enhanced conversational continuity across AI Engagement Launcher, Now Assist Search, and Agentic AI experiences. Strengthened platform security through dependency upgrades, vulnerability remediation, and role inheritance corrections. Improved localization and internationalization support through standardized translation handling and message management. Resolved API and data presentation issues including date/time localization inconsistencies, customer configuration challenges, workflow visibility problems, chat header customization defects, and integration issues across LitJS, Seismic, NextWave, and AI Engagement Experience components. Enhanced platform stability, upgrade readiness, and customer adoption by addressing workflow automation defects, Canvas fix script issues, Agentic Process execution problems, and numerous customer-reported issues across Agentic AI, Now Assist, and AI-powered workflow experiences.
sn-app-par-components-create-dashboard-modal	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
Now Assist Skill Discovery and Execution	10.2.3
AI Agents for AIOps	1.10.0	Implemented secure-by-default configurations for the 5 new agentic ACLs. The autonomous workflow has been updated to support AWS Claude as an AI agent provider, resolving compatibility issues and enabling seamless integration.
Document Templates	29.0.1	Fixed: Bugs and Defects.
AI Dashboard Insights	1.2.3
Now Assist in Standard Ticket Page	1.3.0	Made some enhancements.
AI Control Tower	6.0.0	Assign unique asset IDs for each asset. Opt-in to model preview program. Post-upgrade fix: Auto-flag existing active assets as 'Managed' for AICT Enterprise SKU customers upgrading from pre-March release. Simplified asset state and status values - replaces lifecycle states.
Core Business Suite Advanced for Health and Safety	3.0.7	No enhancements for this app.
sn-app-par-components-config-panel	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
sn-app-analytics-center	8.4.1	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
SPM Planning Attributes Core	1.16.1	Optimized resource sync API and schedule fetch performance. Admin config roles check for resource finder. Fixed Resource Assignment creation to correctly populate plan start and end dates in Strategic Planning Workspace. Fixed decimal field behavior to properly handle comma and dot separators in Resource Management workspace. Fixed effort editing on child resource assignments with actuals to retain actual values. Fixed attribute updates on unassigned assignments to properly recreate daily records. Fixed end date calculation in Recalculate Resource Cost to respect MM-DD-YYYY format correctly. Using common schedule for group resource assignments.
sn-app-par-components-divider	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
Roadmap UI Builder Component	22.13.2	Resolved an issue where the milestone tab on the roadmap rendered project details instead of actual milestone data. Resolved an issue where the left arrow key did not return focus to the milestone from the group-by expand indicator. Resolved an issue where the milestone status was not announced to screen reader users. Resolved an issue where the current date line was not accessible to screen readers.
Alert Assist	3.10.0	Azure OpenAI is now the default model provider for AI skills and agents. Now LLM is no longer the default. Customers can choose the default and choose their own third-party providers. Implemented secure-by-default configurations for the 5 new agentic ACLs. A formatting issue in alert analysis responses caused by the ` character has been resolved. HTML formatting in NAP now displays correctly. The autonomous workflow has been updated to support AWS Claude as an AI agent provider, resolving compatibility issues and enabling seamless integration.
Health and Safety Contractor Management	5.2.2
prompt-management	2.0.6
Core Business Suite Prime for Legal	3.0.7
ITOM UI internal components	27.4.16	Fixed: Avatar presence on the Specialist onboarding flow.
ATF Test Generator and Cloud Runner	3.1.1	Added the role sn_atf_tg.cloud_runner_admin which allows users to set the cloud user and start test generations without needing the admin role themselves. Added asynchronous option to Test Runner Rest API which returns the root tracker id and does not wait for the Browser Orchestration Queue record to be inserted. Improved consistency of HTTP response codes to Cloud Runner Rest APIs. Improved consistency of progress percentage for test runs in the Browser Orchestration Queue table.
ServiceNow AI Lens Core	7.0.1
Opportunity Management AI Features	1.0.9
CRM Touchpoint	1.4.0	Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.
Now Assist for Automation Center	1.2.4	Automate Task Mining tasks in Automation Center. Automation Center transforms task recordings from Task Mining, decomposes them into discrete automations, and generates an AI agent in AI Agent Studio that executes those automations using AI Desktop Actions. Automation Center analyzes Task Mining recordings and identifies discrete tasks-on-screen actions and background actions-eliminating manual analysis and reducing time-to-automation from hours to minutes. This multi-tool solution ensures that any repetitive task in Task Mining can be automated to be run as desktop actions.This feature currently supports only Excel-to-browser interactions, where data is copied from a Microsoft Excel file and is entered into a form in a browser. You must have the User Task Summarization skill and Now Assist AI Agents skill activated to use this feature. Task Mining recording and AI Desktop Actions agent execution require a Windows machine.For detailed information, see the Automation Center documentation.
Now Assist for Configuration Management Database (CMDB)	4.0.0	New: AI-powered HAM advisor dashboard summarization: Leverage the summary section in HAM advisor dashboard to get precise recommendations and insights on what actions to take to get your CMDB ready to drive HAM business outcomes. Impact Analysis: Get qualitative impact analysis for change and incident records associated with CIs. This capability looks at the dependencies of a CI, takes the semantics of the topology into account, and provides details on severity of the impact on connected CIs. The broken 'click here' link in the Search CMDB AI Agent panel has been resolved. The link now provides correct results. Security fixes. CMDB MCP server is no longer available via this plugin and has been deprecated. All registry records are now marked as inactive. The ServiceNow CMDB MCP and Visibility Server is now available as a separate application.
sn-app-par-components-info-panel	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
Project Workspace	7.4.1	New RIDAC List view: Experience a more streamlined RIDAC with three dedicated views: AI-Identified Risks (Project Risk Detection), RIDAC by Type with separate tabs for each RIDAC type, and the complete All RIDAC overview. The new presentation list layout replaces the flat grid, making records easier to browse, organize, and manage.
Usage Insights Commons Connected	6.3.9	Internal app.
Now Assist for IT Operations Management (ITOM)	2.8.0	Azure OpenAI is now the default model provider for AI skills and agents. Now LLM is no longer the default. Customers can choose the default and choose their own third-party providers. Implemented secure-by-default configurations for the 5 new agentic ACLs. A formatting issue in alert analysis responses caused by the ` character has been resolved. HTML formatting in NAP now displays correctly. The autonomous workflow has been updated to support AWS Claude as an AI agent provider, resolving compatibility issues and enabling seamless integration.
CSM - Foundation	2.0.1	Internal code updates with no impact to existing functionality or user-facing behavior.
sn-app-par-components-insights-panel	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
Now Assist Analytics	5.1.2	Conversational analytics agent for KPI exploration and explanation. Users can now interact with a conversational agent to retrieve, explain, and compare analytics KPIs, including metric definitions, data sources, retention periods, and custom calculations. The agent supports natural language queries, provides actionable recommendations, and maintains conversation context within sessions. AI Analytics Q and amp;A skill integration and knowledge source expansion. The AI Analytics Q and amp;A skill now integrates a dedicated knowledge source covering domain configuration, release-wise major changes, and frequently asked case task resolutions. You can receive accurate answers to common questions and recent product changes directly from the skill. The Overview, Business Value, and Executions pages (Assistant and AI Agent tabs) have been redesigned. Business Value tab and benchmark creation modal have been redesigned for improved navigation and dynamic presentation lists. The Assistants and AI Agent tabs in the Executions page have been redesigned to include pill-based filters, split-screen side panels, and agent-specific fields for tool calls and replay links. Analytics Q and amp;A agent and workflow are now available for answering user questions about analytics metrics and dashboard data latency. Skill for agent-based analytics Q and amp;A has been introduced: The skill can efficiently respond to analytics-related queries. Automatic evaluation of AI Analytics Q and amp;A skill across providers: The system performs automated evaluations of the Q and amp;A skill using AWS Claude, Azure OpenAI, and Now LLM Service, with results available per provider. Descriptions added to all formula indicators. All formula indicators in Now Assist Analytics now include descriptions detectable by the Q and amp;A skill, improving interpretability.
Complaint Case AI Agents collection	1.4.3	Fixed: VA Channel for Intake Agents are now opt-in instead of enabled by default, allowing customers to configure them only when needed.
sn-app-par-components-export-modal	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
sn-app-par-components-export-email-composer	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
sn-app-par-components-scheduled-export	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
sn-app-par-nacm-component	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
Sales and Order Management for Telecommunications - Prime	2.1.2
Now Assist for CSM Major Issue Management	1.1.0	Major Case/Major Case Candidate worknotes - Display the similar case numbers or suggested case numbers with hyperlinks. Internal code updates with no impact to existing functionality or user-facing behavior.
sn-app-par-components-info-content	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
ITOM - Advanced	1.1.0	AI agent for Agent Client Collector (ACC) - Autonomously monitors ACC deployments across endpoints, ensuring agent health, version compliance, and seamless data collection without manual intervention, and provides guided troubleshooting experience. AI agent for Discovery - Proactively tracks and renews digital certificates enterprise-wide, eliminating outages by auto-detecting expirations and creating firewall rules. MID Guardian agent - Continuously monitors MID Server health and connectivity, providing guided troubleshooting of MID Server issues to resolve them seamlessly. ITOM AI agent for Service Mapping - Intelligently discovers application dependencies and maps services to infrastructure, autonomously resolving gaps to keep service maps accurate and business-ready. AI agent Topology Mapping - Discovery, classifies, and syncs AI agents deployed in cloud including the AI model metadata the agent deployed. AIOps Learning Enhanced Automation Playbooks - Amplifies efficiency by mining historical incident data to generate dynamic resolution playbooks, automate workflows, and reduce MTTR. ITOM URL Discovery - Discover URLs and SaaS applications from ITOM Browser Plugin .
Now Assist Center	5.0.5
Health and Safety Case Management	6.2.2
Unified Developer Core	29.2.7	This app is a dependency of ServiceNow Studio + ServiceNow IDE. See the ServiceNow Studio + ServiceNow IDE listing for release notes.
sn-app-par-components-data-visualization-wrapper	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
Now Assist Readiness Evaluation	1.4.2	Agentic AI Assessment dashboard tab correctly displays finding cards only by default (Assessment Findings, Findings by Category, Finding Trends), consistent with the Now Assist Assessment tab behavior. Previously, the Agentic AI Assessment tab incorrectly displayed effort-related cards when the sn_assess.effort_visibility system property was set to its default value of false.
Manufacturing Commercial Operations AI agents collection	2.3.0	Https://docs-preview.corp.service-now.com/bundle/australia-release-notes/page/release-notes/manufacturing-commercial-operations-rn.html.
Now Assist for Complaint Case (CSM)	2.1.6	Changed: No changes to features, version update only.
Workplace Visitor Management	2.0.11
Chat Recommendation	1.8.3	Changed the default model to Azure. Fixed Truncation bugs.
Now Assist for Manufacturing Commercial Operations (MCO)	2.3.0	Https://docs-preview.corp.service-now.com/bundle/australia-release-notes/page/release-notes/manufacturing-commercial-operations-rn.html.
sn-app-par-components-component-builder	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
sn-viz-designer	8.4.1	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
AI agents for Synthetic Monitoring	1.4.4
sn-app-par-components-share-info	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
Now Assist for HR Service Delivery (HRSD)	13.3.2	Skills have been migrated to use 3P models by default.
Workplace Space Management	1.20.5	Security fixes. Space selection and allocation interactions in the space assignment flow now work correctly, resolving multiple UI interaction issues. Translation strings and UI labels in Space Management now display accurately across supported languages. Visual padding and spacing in the Space selection panel and Neighborhood panel are now consistent and properly aligned. Scenario planning views now accurately reflect space groups when grouped by workplace entity or neighborhood, eliminating display gaps. The floor styles REST API now returns a proper 400 error response when required query parameters are missing, instead of an unhelpful 500 error. Padding and spacing are now consistent throughout the Space Management application. The Assign Users modal in space selection now functions correctly. Removing a neighborhood space no longer incorrectly deletes the associated Space Details record in Space Optimization. The scenario list view now refreshes correctly, and the processing state filter in View Scenarios works as expected. Scenario readers can now access query results correctly - an access control issue affecting read-only scenario roles has been resolved. No items in this release.
Software Asset Management AI Advanced	2.1.0	Starting this version, features that rely on Now Assist for SAM use alternate third-party LLMs selected per use case, rather than the default Now LLM.
Now Assist for Hardware Asset Management	4.4.0	Asset Summary Text Formatting - Fixed text display issues in asset summaries on on-premises instances to ensure consistent, readable formatting across all deployment types. Change Request Visibility - Resolved an issue where change requests were not appearing in asset summaries, giving you complete visibility into all asset-related changes.
CMDB MCP Server	1.0.1	Initial release of ServiceNow CMDB MCP Server.
sn-app-par-components-dashboard-categories	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
Screen Summarization	1.1.18	Maintenance fixes.
Now Assist for Threat Intelligence Security Center	2.2.0
App Studio Commons	29.2.7	This app is a dependency of ServiceNow Studio + ServiceNow IDE. See the ServiceNow Studio + ServiceNow IDE listing for release notes.
AI agents and skills for Quote Management	3.0.1
Usage Insights Query Builder Core	6.3.9	Internal App.
Core Business Suite Foundation for Human Resources	3.0.7
Portfolio Planning Core	5.13.1	Fixed: Resolved an issue that allowed a lens to be deactivated while portfolio plans were still associated with it.
AI Data Explorer	5.1.6
AI Desktop Actions Core	5.0.1	New: Unified automation workflow - Create automations seamlessly across Task Mining, Automation Center, AI Agent Studio, and AI Desktop Actions in a single integrated journey, eliminating context switching and streamlining automation development.
Build Agent (Trial)	2.4.5	New: Build Agent is adding a web search tool capability so it can find answers from the public internet when its internal knowledge sources don't have them. This tool needs to be toggled on from the settings screen of the Build Agent chat panel. Developers can now see the complete history of changes in Build Agent conversations, including both automatic Build Agent updates and manual edits made in Studio. The system automatically creates separate 'manual-edit' update sets for manual changes between Build Agent installs, making it easy to distinguish which changes were automated versus hand-crafted. Restore to any point in your workflow, including manual edits between Build Agent prompts, and the system intelligently manages update set reconciliation to keep your change history clean and traceable.
ITOM AI Agents For Service Mapping	1.4.0	Tag-Based Service Mapping AI Agent transforms cloud tags into validated, business-ready application services. This AI agent reads cloud tags and validates that tagged resources belong together. It improves the CMDB quality with built-in guardrails to catch noisy, inconsistent, or overly broad tagging schemes. The MCP Server Service Mapping tools have been moved out of Service Mapping and now reside within the Now Assist CMDB MCP Server store app-though Service Mapping is still needed to use this capability.
Core Business Suite for Health and Safety	3.2.7	Removed the 'Assigned to Health and amp; Safety team' message that appears after a Health and Safety request is created on the Employee center portal.
Core Business Suite Foundation for Health and Safety	3.0.7	Removed the 'Assigned to Health and amp; Safety team' message that appeared even without any assignment after a Health and Safety request is created on the Employee center portal.
Platform Analytics	8.4.1	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
Collaborative Work Management - Advanced	2.0.5
Usage Insights in Data Visualizations	6.3.9	Graphically represent funnels as part of data visualizations.
WDF Unified Hub	1.1.0	The Now Assist Panel is now enabled on the Workflow Data Fabric home page, providing real-time AI guidance for navigation, configuration, and troubleshooting without leaving the app.
Health and Safety Core	13.2.2
Core Business Suite Foundation for Source to Pay	3.0.7
Core Business Suite for Human Resources	3.2.7	Defect Fix: Fixed the Now Assist skill mismatch on the product configuration console for Human Resources.
sn-app-par-components-chart-drilldown-configuration	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
Applicant Center	8.0.2	No functional changes.
Human Resources: Service Portal	44.1.1	Updated to support the latest version of the dependent apps.
AI agents for Observability	6.1.4	Improved system performance.
Sales and Order Management for Telecommunications - Advanced	2.1.2
Core Business Suite Foundation for Workplace Services	3.0.7
Core Business Suite Prime for Workplace Services	3.0.7	No enhancements for this app.
Core Business Suite	3.2.7
App Summary	29.4.0	Fixed: Disabled the existing Now LLM model and enabled the Google Cloud Vertex AI model.
AI Experience Framework Builder	1.2.2	Widget editor Support for new karuna runtime. Preview the canvas by user / role. Widget editor Defect fixes.
AI Agents for Discovery	3.2.1	This release includes an improvement of firewall task management AI to accept multiple rule configurations for a single task. Multi-Rule Firewall Tasks. You can now add multiple rule configurations to a single firewall task, eliminating the need to create separate tasks for each rule. Available through both the AI agent and service catalog, this enhancement reduces administrative overhead and accelerates firewall rule deployment. Rules are automatically verified and created together as part of the same task, ensuring consistency across your firewall management process and improving operational efficiency.
Supplier Case Management	11.0.4	Requests raised by a supplier contact from the Supplier Collaboration Portal now correctly transition to the 'New' state. Contact invitation for a supplier from workspace and Supplier collaboration portal is fixed. Default supplier catalog item shows list of suppliers. Supplier filtering conditions accepted in document configs validated. Resolved catalog item visibility issue while creating supplier task of action type- 'Complete a form'.
sn-app-par-components-share-dialog	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
Core Business Suite Foundation for Finance	3.0.7	No enhancements for this app.
Now Assist for Talent	1.8.3	Default Model for 'Generate Talking Points' skill has been updated from NowLLM to Amazon Bedrock.
Now Assist context menu	3.7.1	Update model provider default from Now LLM to OpenAI. Some defect fixes.
Portfolio Planning	8.15.3	Fixed: Resolved an issue where the Create Demand modal in Portfolio Planning did not work. Resolved an issue that prevented creating a portfolio plan with the Planning Item lens when only standard Portfolio Planning was installed. Resolved an issue where targets added to a portfolio plan did not reflect correctly in the Financials tab. Resolved an issue where status values were incorrectly copied when duplicating planning items. Resolved an issue where the Documents tab displayed a blank page in Spanish in Enterprise Agile Planning. Resolved a text concatenation issue affecting translated strings in SPM Prioritization. Resolved unclear empty-state messaging in the Manage Access modal.
Manufacturing Commercial Operations Foundation	1.2.0	Https://docs-preview.corp.service-now.com/bundle/australia-release-notes/page/release-notes/manufacturing-commercial-operations-rn.html.
TSOM - Advanced	2.0.2
sn-app-par-components-saved-data-visualization	8.4.3	Strategy Execution Dashboard: Resolved permission error ('You do not have permission to access this page') when clicking widgets. Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources. Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle. Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option. Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts. 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour. Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters (Created, Updated, Viewed) returning records from previous dates. Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes. Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields. Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports. Export Visibility: Updated export button display to respect dashboard and visualization designer export properties. Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows. Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel. Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation. RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages (Arabic, Hebrew) in Service Operations Workspace. Dashboards and Visualizations. Filters and Date Handling. Exports and Scheduled Reports. Navigation and Accessibility. Internationalization.
Core Business Suite For Workplace Service Delivery	3.2.7
Usage Insights Commons	6.3.9	Internal app.
Core Business Suite Advanced for Finance	3.0.7	No enhancements for this app.
Mobile Builder AI	27.6.0	Modified default model provider for card generation skill to gpt-5.4-mini.
Usage Insights Request Manager	6.3.9	Not visible on UI, internal app.
LEAP	4.1.0	New: Autonomous AI Agent that scans incident clusters and automatically generates draft knowledge base articles and problem records based on configurable incident count and severity thresholds. Agent-generated artifacts display with an AI icons on LEAP home page with hover cards linking to related records for visibility. The Action Insights panel on the automation opportunity details page of agent-generated artifact uses gradient styling. Ansible Connector integration now available on LEAP Home page with dedicated help section. Three new generative AI models now supported: Gemini 3.5 Flash, GPT 5.4 mini, and GPT 5.1. Now LLM Service is no longer the default model provider for new or inactive AI assets. Third-party LLM is selected by default, while existing configurations using Now LLM service continue to remain unchanged and are available for manual selection.
Core Business Suite for Finance	3.2.7	No enhancements for this app.
Core Business Suite Prime for Finance	3.0.7	No enhancements for this app.
Core Business Suite Advanced for Source to Pay	3.0.7	No enhancements for this app.
CPQ for Manufacturing Advanced	1.2.0	Https://docs-preview.corp.service-now.com/bundle/australia-release-notes/page/release-notes/manufacturing-commercial-operations-rn.html.
Threat Intelligence Security Center - Advanced	3.0.1	Introduced Report Authoring capability with customizable styling options. Analysts can now generate AI-powered threat intelligence reports directly from threat case data with simple instructions to guide content, focus, and formatting. Enhanced case summarization with improved performance and faster response times while maintaining summary quality.
Manage Invoice Operations	1.1.2	The Invoice case voice agent helper subflow now runs as the user who initiates the session. The subflow has been assigned the interaction_Agent and sn_csm_invoice.writer roles to maintain its ability to update work notes and create interaction-related records.
Core Business Suite Advanced	3.0.7
Industrial Cyber Security Suite Prime	1.0.3	Fixed: Fixed package.json dependency.
Usage Insights Query Builder	6.3.9	Internal app.
SOM for Manufacturing Advanced	1.2.0	Https://docs-preview.corp.service-now.com/bundle/australia-release-notes/page/release-notes/manufacturing-commercial-operations-rn.html.
TNI - Advanced	2.0.2
Customer Service Management AI agent collection	6.1.0	Optimized query routing for customer 360.
Core Business Suite Prime for Human Resources	3.0.7
Now Assist in Knowledge Management	30.11.3
AI Experience Framework Components for Now Assist Setup	1.2.1	Fixed translation issues. Fixed styling issues on the Additional theme page. Fixed an issue where assets are not loaded in the Additional page when an existing theme record is selected. Readied the app for fluent enablement.
CPQ for Manufacturing Foundation	1.2.0	Https://docs-preview.corp.service-now.com/bundle/australia-release-notes/page/release-notes/manufacturing-commercial-operations-rn.html.
Health and Safety Incident Management PA Content Pack	10.1.1	Version increment.
Employee Center	44.1.1	Updated to support the latest version of the dependent apps.
Content Pack for CMDB	2.0.1	Fixed: Fix applied to the 'latest' field for base-system records in kb_knowledge.
Manufacturing Commercial Operations Prime	1.2.0	Https://docs-preview.corp.service-now.com/bundle/australia-release-notes/page/release-notes/manufacturing-commercial-operations-rn.html.
Now Assist for Platform Prime	2.1.0	Application is used to capture dependencies.
AI Specialists for Security Incident Response	1.0.5	Full T2 SOC AI Specialist capability set. Configurable onboarding and handover workflows. Analyst summary and evidence generation. This is the Restricted Access release of the T2 SOC AI Specialist within the AI Specialists for Security Incident Response app. The specialist is now ready for SOC teams looking to augment Tier 2 analyst capacity with autonomous AI-driven investigation and response. What's included in this release:
Core Business Suite Foundation	3.0.7
Voice input for Now Assist	1.5.0	Maintenance fixes.
Usage Insights Application	6.3.9	Conversations - A dedicated view of chat activity from chat assistants like Now asisst virtual agent, including total chat users, live agent transfers, and the full sequence of chat events from conversation start to response. Analyze trends over time and drill into any individual conversation. Cross-application conversion funnels - Build funnels where each step can belong to a different application, so you can follow a user journey as it spans multiple workspaces and portals. Session-based and user-based funnels - Choose whether steps must complete within one session (time-to-value) or across multiple sessions over time (overall task completion). Previous period comparison in conversion funnel - Compare completion rate, step conversion, and transition timing against a prior period. Each metric shows its delta, and a step comparison table breaks down engaged users, sessions, and conversion time side by side - turning a snapshot into an adoption trend. What's new?.
HR Talent AI Agent Collection	5.0.4	No Functional updates.
Knowledge Graph	8.1.0	Added support for glide list type support in Knowledge graph.
AI Agents for ITAM	4.4.0	Starting this version, the Asset Summary displays each linked change request once, eliminating duplicate entries.
HRSD - Prime	2.1.0	Plugin and content bundling has been updated for licensing.
CSM MCP Server	1.0.4
Now Assist for Platform Foundation	2.1.0	Application is used to capture dependencies.
Now Assist for Voice	5.1.1
Metadata Search	1.0.12
HRSD - Advanced	2.1.0	Plugin and content bundling has been updated for licensing.
Supplier Common Architecture	11.0.6	Requests raised by a supplier contact from the Supplier Collaboration Portal now correctly transition to the 'New' state. Contact invitation for a supplier from workspace and Supplier collaboration portal is fixed. Default supplier catalog item shows list of suppliers. Supplier filtering conditions accepted in document configs validated. Resolved catalog item visibility issue while creating a supplier task of action type- 'Complete a form'.
Automation Center	15.0.1
AIOps Experience	27.2.7	Express List accessibility improvements. The Express List is now fully accessible to users with low vision, expanding the user base and ensuring compliance with international accessibility standards and regulations. Consolidated ACLs for access control management. Access control lists have been consolidated to better follow security best practices, reducing risks and simplifying management. Link View topology visualization accessibility. Link View topology visualization now meets accessibility standards while maintaining usability and performance. The Express List layout has been corrected to properly adapt for narrow viewports and no longer breaks at certain screen sizes. Unintended double scrollbars in accessibility reflow mode have been eliminated. The Express List columns now display correctly in Japanese and CJK languages, resolving translation and layout issues. The Express List live list functionality now properly triggers and updates in real time. The 'update available' banner no longer appears incorrectly when resuming the live list. Saving an Alert Management Rule with 'Create Incident Advanced' now works in all scenarios. Operators with more than five assignment groups can now see their created Enrich automations in the Enrich module. Alerts manually removed from a group are no longer automatically re-added. A broken documentation link in the alert automation configuration has been fixed. Dynatrace Monitor setup instructions in the Launchpad have been updated to match the current Dynatrace console. The 'Tags' label in the Launchpad is now correctly translated across contexts. Concatenated strings causing grammatical issues in certain languages have been separated for correct localization. Launchpad forms now match the approved design at 400% zoom. Dotted connection lines in Link View now appear when connected CIs are returned from the backend. The Simulation UI now displays 'This automation' or the saved automation name instead of 'MIXED' or 'CMDB' labels for Mixed or CMDB group types. The 'All Time (Last 180 days)' option now shows as selected in the time range picker and is correctly translated. Service health percentages now display correctly in locales using a comma as the decimal separator. Ellipsis menu items in the Log Viewer now display in the user's language setting. Backspace behavior in Extended mode is now correct. The evt_mgmt_admin role now has write access to Express List properties.
Opportunity Management Application	12.1.0	New: Create a guided selling framework to enforce stage exit governance, and manage all deal-related actions from a unified opportunity workspace.
Now Assist for Platform	12.1.1	Application to capture the dependencies.
Core Business Suite Foundation for Legal	3.0.7	Updated to support the latest versions of the dependent apps.
Now Assist for Sales and Order Management for Telecommunications	4.1.2
Query Generation	6.1.1	Support for Indicators.
Now Assist for Creator	29.4.1	Please click on the individual dependent apps included with this package for detailed release note information.
Health and Safety Incident Management	13.2.2
AI Asset Management	5.0.3	Asset type selection now requires explicit user input when creating a new AI System Intake, giving you greater control over asset classification. Modal messages in the change request flow have been optimized for improved clarity. Translations for string literals have been enhanced to provide better support for global users. The Next button on the intake form is now always visible, providing consistent navigation even when the sidebar is pinned. The 'Managed by' field now preserves user input throughout the intake form completion, ensuring data consistency and reducing re-entry. In this version, the following enhancements have been made:
MCP Client	1.0.2	Scriptable MCP Client. Performance optimization for getServers API. Security defects fixed.
Service Operations Workspace Express List	27.3.2	Express List accessibility improvements. The Express List is now fully accessible to users with low vision, expanding the user base and ensuring compliance with international accessibility standards and regulations. Consolidated ACLs for access control management. Access control lists have been consolidated to better follow security best practices, reducing risks and simplifying management. Link View topology visualization accessibility. Link View topology visualization now meets accessibility standards while maintaining usability and performance. The Express List layout has been corrected to properly adapt for narrow viewports and no longer breaks at certain screen sizes. Unintended double scrollbars in accessibility reflow mode have been eliminated. The Express List columns now display correctly in Japanese and CJK languages, resolving translation and layout issues. The Express List live list functionality now properly triggers and updates in real time. The 'update available' banner no longer appears incorrectly when resuming the live list. Saving an Alert Management Rule with 'Create Incident Advanced' now works in all scenarios. Operators with more than five assignment groups can now see their created Enrich automations in the Enrich module. Alerts manually removed from a group are no longer automatically re-added. A broken documentation link in the alert automation configuration has been fixed. Dynatrace Monitor setup instructions in the Launchpad have been updated to match the current Dynatrace console. The 'Tags' label in the Launchpad is now correctly translated across contexts. Concatenated strings causing grammatical issues in certain languages have been separated for correct localization. Launchpad forms now match the approved design at 400% zoom. Dotted connection lines in Link View now appear when connected CIs are returned from the backend. The Simulation UI now displays 'This automation' or the saved automation name instead of 'MIXED' or 'CMDB' labels for Mixed or CMDB group types. The 'All Time (Last 180 days)' option now shows as selected in the time range picker and is correctly translated. Service health percentages now display correctly in locales using a comma as the decimal separator. Ellipsis menu items in the Log Viewer now display in the user's language setting. Backspace behavior in Extended mode is now correct. The evt_mgmt_admin role now has write access to Express List properties.
Service Operations Workspace UI Components	27.2.4	Express List accessibility improvements. The Express List is now fully accessible to users with low vision, expanding the user base and ensuring compliance with international accessibility standards and regulations. Consolidated ACLs for access control management. Access control lists have been consolidated to better follow security best practices, reducing risks and simplifying management. Link View topology visualization accessibility. Link View topology visualization now meets accessibility standards while maintaining usability and performance. The Express List layout has been corrected to properly adapt for narrow viewports and no longer breaks at certain screen sizes. Unintended double scrollbars in accessibility reflow mode have been eliminated. The Express List columns now display correctly in Japanese and CJK languages, resolving translation and layout issues. The Express List live list functionality now properly triggers and updates in real time. The 'update available' banner no longer appears incorrectly when resuming the live list. Saving an Alert Management Rule with 'Create Incident Advanced' now works in all scenarios. Operators with more than five assignment groups can now see their created Enrich automations in the Enrich module. Alerts manually removed from a group are no longer automatically re-added. A broken documentation link in the alert automation configuration has been fixed. Dynatrace Monitor setup instructions in the Launchpad have been updated to match the current Dynatrace console. The 'Tags' label in the Launchpad is now correctly translated across contexts. Concatenated strings causing grammatical issues in certain languages have been separated for correct localization. Launchpad forms now match the approved design at 400% zoom. Dotted connection lines in Link View now appear when connected CIs are returned from the backend. The Simulation UI now displays 'This automation' or the saved automation name instead of 'MIXED' or 'CMDB' labels for Mixed or CMDB group types. The 'All Time (Last 180 days)' option now shows as selected in the time range picker and is correctly translated. Service health percentages now display correctly in locales using a comma as the decimal separator. Ellipsis menu items in the Log Viewer now display in the user's language setting. Backspace behavior in Extended mode is now correct. The evt_mgmt_admin role now has write access to Express List properties.
Service Operations Workspace Alert Automation	25.16.0	Team operators can open response automations with an OR condition.
Service Operations Workspace Alert Mngmt	27.2.1	Express List accessibility improvements. The Express List is now fully accessible to users with low vision, expanding the user base and ensuring compliance with international accessibility standards and regulations. Consolidated ACLs for access control management. Access control lists have been consolidated to better follow security best practices, reducing risks and simplifying management. Link View topology visualization accessibility. Link View topology visualization now meets accessibility standards while maintaining usability and performance. The Express List layout has been corrected to properly adapt for narrow viewports and no longer breaks at certain screen sizes. Unintended double scrollbars in accessibility reflow mode have been eliminated. The Express List columns now display correctly in Japanese and CJK languages, resolving translation and layout issues. The Express List live list functionality now properly triggers and updates in real time. The 'update available' banner no longer appears incorrectly when resuming the live list. Saving an Alert Management Rule with 'Create Incident Advanced' now works in all scenarios. Operators with more than five assignment groups can now see their created Enrich automations in the Enrich module. Alerts manually removed from a group are no longer automatically re-added. A broken documentation link in the alert automation configuration has been fixed. Dynatrace Monitor setup instructions in the Launchpad have been updated to match the current Dynatrace console. The 'Tags' label in the Launchpad is now correctly translated across contexts. Concatenated strings causing grammatical issues in certain languages have been separated for correct localization. Launchpad forms now match the approved design at 400% zoom. Dotted connection lines in Link View now appear when connected CIs are returned from the backend. The Simulation UI now displays 'This automation' or the saved automation name instead of 'MIXED' or 'CMDB' labels for Mixed or CMDB group types. The 'All Time (Last 180 days)' option now shows as selected in the time range picker and is correctly translated. Service health percentages now display correctly in locales using a comma as the decimal separator. Ellipsis menu items in the Log Viewer now display in the user's language setting. Backspace behavior in Extended mode is now correct. The evt_mgmt_admin role now has write access to Express List properties.
Now Assist for Platform Advanced	2.1.0	Application is used to capture dependencies.
Now Assist for Contract Analysis	1.0.11	Updated the generic prompts for publisher part number and changes to list view, handle subscription period for review entitlement.
TSOM - Prime	2.0.1
ServiceNow IDE	4.4.2
Core Business Suite Prime for Source to Pay	3.0.7	No enhancements for this app.
Health and Safety Risk Management	9.2.2
AI Control Tower for Now Assist	5.0.2	Assign unique asset IDs for each asset. Opt-in to model preview program. Post-upgrade fix: Auto-flag existing active assets as 'Managed' for AICT Enterprise SKU customers upgrading from pre-March release. Simplified asset state and status values - replaces lifecycle states.
Critical Event Management	1.2.5
App Generation	28.3.12	Fixed: Issue with support in Regulated Markets.
Admin Center	6.1.3	PoCs to explore LitJS and AIUX (Horizon 2.0) for Admin Home redesign/uplifts. GA defect fixes.
Asset Audit Response	2.0.3	Track and manage impacted records that are associated with your remediation tasks. Gain insight into the citations that are associated with your evidence requests.
Enhanced Features for IRM Professional	22.4.1	Updated dependent plug-in versions to incorporate the default LLM model updates.
Knowledge Center	31.11.3
Document Intelligence for Contract Management Content Pack	1.5.0	Changed: The default model provider for contract metadata extraction, contract analysis, and contract obligation extraction is Azure OpenAI.
Workplace Move Management	1.14.5	Security fixes. Bulk upload in Move Management now processes files correctly, resolving multiple issues that caused uploads to fail or produce incorrect results. No items in this release.
IT Service Management Advanced	3.1.1	No changes.
Now Assist for Service Exchange	1.1.4
Now Assist for Privacy Management	22.4.0	Changed: All Now Assist skills are now integrated with the latest third-party models for Claude, Gemini, and ChatGPT. This enables better performance and broader compatibility across your AI workflows.
Now Assist in Catalog item forms	1.4.2	Made some enhancements.
Microsoft Graph Security API Alert Ingestion Integration For Security Operations	10.5.5	Restored the buildInputValue function in the Graph Security API transform, fixing SIR fields being mapped as empty when a referenced source field is missing from the alert response.
Coaching	9.9.0	Quality metric type. Quality metric category. Quality metric category m2m. Quality metric. Quality metric results. Updated coaching opportunity form. Updated coaching assessment form. 1. New: These are new tables that will be in the coaching application: 2. Changed: . 3. Fixed: N/A. 4. Removed: N/A.
Now Assist in Contract Management	2.3.2	Changed: The default model provider for Now Assist features in Contract Management is Azure OpenAI.
Now Assist for Vulnerability Response	5.1.0	Updated the default LLM provider for Now Assist for Vulnerability Response skills to 3P (Third-Party) models where required for consistency across all supported skills. Added support for the following models for all AI features: Google Gemini 3.5. FlashOpenAI GPT 5.1. OpenAI GPT 5.4 Mini.
Content library portal	4.1.1	Minor fixes around the product lifecycle during Content updates and content lookup historical data.
Form data collector	2.2.1	Changed: Form data collector has been modernized for ServiceNow's Now SDK (Fluent), updating how the app is packaged and built. Existing functionality is unchanged.
Now Assist Skill Kit	9.1.1	Background Noise Injection for Voice Assistant/Agent Simulations - Simulate real-world acoustic environments by injecting background noise during evaluations, helping ensure results better reflect production conditions. Response Time Metric - Gain deeper visibility into voice agent/assistant performance with a new latency-focused metric that measures response time. Model Preview Program for Skill Kit - Get Day 0 access to the latest frontier models through the Model Preview Program, enabling early testing and innovation. Skill Archiving - Archive Skills to keep your workspace organized while preserving access to historical configurations and assets. Voice Assistant/Agent Evaluations. Now Assist Skill Kit. Agentic Evaluations. Framework Enhancements to Agentic Evaluations.
Employee Slate Core	2.1.0	Enhanced Org chart and profile with visual updates and profile image edits. Introduced an option to configure a custom AI insights skill. Introduced Home page widget configuration from the admin console, starting with Quick links. Improved performance and accessibility support. Updated the approval checklist skill default settings to on-demand to support upgrades. This release provides the following features and enhancements:
Setup Hub Config	3.1.2	PoCs to explore LitJS and AIUX (Horizon 2.0) for Product Hub and Admin Home redesign/uplifts. Continue defining and tracking the U2 metrics framework. Explore Golden Config and App Manager Suite Installation APIs for installs. GA defect fixes.
AI Help Framework	1.0.6	Native integration with AI experiences. AI-powered help generation engine.
Now Assist in AI Search	17.1.4	MarkdownToHtml incorrectly truncated URLs containing balanced parentheses - for example, SharePoint URLs containing (SRM FORM) - causing the href attribute to cut off at the first closing parenthesis and leaving the remainder of the URL as plain text in Now Assist synthesized answer rendering. The Now Assist Multi-Content Response Genius Model returned an inconsistent output structure (one synthesized result plus separate citation entries) rather than consolidating citations within the synthesized result as an internal array. This caused multiple Genius Guidance Cards to render instead of a single unified card. AI Search Admins can now configure any search source (including non-out-of-box tables such as incidents and custom tables) to the Now Assist multi-content synthesized answers. Results from additional sources are dispatched per source group, merged into a ranked top-K list, and delivered to the synthesizer with citation metadata and origin information intact. New system properties control the maximum documents requested per group and the top-K document count used in the final merged response. Search and VA profile handling has been separated for the Enhanced Chat dynamic window experience.
Employee Slate for Now Assist	1.2.0	Enhanced Org chart and profile with visual updates and profile image edits. Introduced an option to configure a custom AI insights skill. Introduced Home page widget configuration from the admin console, starting with Quick links. Improved performance and accessibility support. Updated the approval checklist skill default settings to on demand to support upgrades. This release provides the following updates and enhancements:
Now Assist for Prompt Assistance	5.1.4	Modified the default model to Claude. Added improvements for candidate generation for AIO. New: Added new metric 'Response Time' for Voice Agents - this enables users to validate the time taken by voice agents to perform their assigned tasks.
Group-Action Framework	7.1.1	Enabling support Off-glide migration for GAF skills. Updates to GAF clustering duration query to provide exact timestamp.
Workplace Reservation Management	3.5.0	Reservations created through Outlook and conflicted with an existing reservation could be indicated as cancelled. The reservation search could show the previously selected floor when switching between reservable modules. Past reservations now display consistently in a user's reservation history. Extra services configured with a record producer now retain the values entered before the reservation is submitted. Changing reservable modules with different max days in the future could result in employees who cannot select a day in the future. In some cases, the recurring score was not calculated correctly when a conflict exists in the middle of a planned series. Previously selected date was displayed when reloading the page, while the map was loading. It was not possible to reserve space on the Workplace Kiosk using certain date and time formats. A conflicted reservation could move to a confirmed state after updating the reservation without any changes. Extra-services handling in the Outlook add-in behaved inconsistently when changing date, time, location, or the all-day setting. The 'To Time' field would not reflect the correct timing when all day is required for a reservable module. Search result counts were displayed incorrectly after changing the floor. Push notifications were not sent to attendees when a group reservation got cancelled. Microsoft Exchange login prompt was not displayed, as required, when using the NowMobile application while reserving spaces. Min and max duration were not always correctly available within conversational experiences. Availability checks on department, neighborhood, and more were not always available within conversational experiences. Employees with Australia/Melbourne timezone and specific date formats could book spaces for future dates via the location directory on NowMobile. Blocker reservations could get stuck in awaiting approval when approvals were required. Several design enhancements for recurring reservations, using the Outlook add-in, filter button alignment, and more. Quick actions and the status badge on the Waitlist Summary page now align correctly on mobile for Confirmed and Queued states. The right-hand chevron is now visible in the Schedule view of Make a Reservation on mobile browsers. The reservation page schedule view displayed the date and time in the correct format. General accessibility improvements for screen readers and other areas. Improvements to translations when adding attendees, creating a recurring series, selecting the reservable module, and more. Improvements to translations to the Event Planner in Workplace Central. Improvements to support ATF tests. Improve performance of reservation search page.
Unified Security Exposure Management (USEM) - Prime	2.1.0	Added support for Azure OpenAI and Google Gemini models across all Now Assist AI features, giving you more flexibility in LLM provider selection. Now Assist skills now use third-party LLM providers as the default for the following capabilities: Remediation Assistance, Vulnerable Item Deduplication, Approver Recommendation, Security Exposure Management (SEM) Important Insights, and SPC Setup Connector.
Setup Hub Common	3.1.1	PoCs to explore LitJS and AIUX (Horizon 2.0) for Product Hub and Admin Home redesign/uplifts. Continue defining and tracking the U2 metrics framework. Explore Golden Config and App Manager Suite Installation APIs for installs. GA defect fixes.
Workplace Lease Administration	1.8.5	Certain UI actions were not showing up in Workplace central if Asset management workspace plugin was not installed. Filters for the location related lists after creating a lease contract could change.
External content connectors - Now assist agent	1.1.2	Fixed: Dependency on Now Assist for Platform latest version.
Insights Clustering Utils	3.2.2	Nothing new in this release. Internal improvements to clustering quality and reliability. Resolved an issue where missing group errors could occur during cluster prediction. Nothing removed in this release.
ITSM Employee Experience	3.1.0	No changes.
Workplace Maintenance Management	1.11.5	No items in this release. Date formats in Workplace Maintenance Management are now localized correctly, respecting regional formatting preferences instead of displaying a hardcoded format.
Cornerstone Spoke	1.6.0	Resolved an HTTP 415 error in the 'Create Assignment' action caused by a missing Content-Type header on the request. Corrected the data type of the is_latest_reg_num attribute in the 'Look up Transcripts From Data Exporter Data Stream' output, which now returns a Boolean value to match the Cornerstone API specification (previously returned as an integer). Migrated DEAPI (Data Exporter API) datastreams to OData Change Tracking for the Cornerstone HRSD integration, improving the reliability and efficiency of incremental data retrieval.
Enhanced Features for IRM Enterprise	22.4.1	Updated dependent plug-in versions to incorporate the default LLM model updates.
Core Business Suite AI Agent	3.2.7	Updated to support the latest version of the dependent apps.
Now Assist for Sales Force Automation (SFA)	1.1.5
Employee Profile	14.0.2	Updated to support the latest version of the dependent apps.
AI Risk and Compliance Integration with Control Tower	22.4.2	New: Create and document governance, risk, and compliance issues with guided assistance from the employee center. Generate concise summaries of complex GRC issues for faster review and decision-making. Generate summaries of risk assessments to communicate insights to stakeholders. Generate responses to assessment questions based on past assessments and reference documentation. Identify related control objectives from your controls library to reduce duplication.
Now Assist for Setup	3.1.4
Recommendation template	22.4.0	Changed: All Now Assist skills are now integrated with the latest third-party models for Claude, Gemini, and ChatGPT. This enables better performance and broader compatibility across your AI workflows.
Setup Hub Content	3.1.2
IT Service Management AI agent collection	10.0.1	AI Quality Assessment for the L1 AI Specialist - Automatically scores the AI Specialist's incident resolutions inside the Coaching application, so teams can measure resolution quality at enterprise volume and catch regressions instead of manually sampling. Routing mode selector for Reassign tasks - A new out-of-the-box selector lets AI Admins choose Router (recommended) or Script for the AI Specialist without editing worker-template configuration. In-form ticket deflection in Service Portal - An AI pipeline embedded in the ticket-creation form classifies intent, enriches context, retrieves knowledge, and suggests a resolution before a ticket is submitted. Device remediation from ITSM workflows (Intune and amp; Jamf) - Agents can trigger endpoint remediation directly from Incident, Task, and Change without switching to external MDM consoles. Toggle to enable/disable KFT creation - A new on/off control on the AI Specialist worker template governs whether a Knowledge Fulfillment Task is created when a resolution cites no knowledge article (enabled by default). Specialized Resolutions onboarding in L1 Specialist Configuration - A new section where admins can discover every available SME AI Agent, view prerequisites and setup readiness, and enable or disable each one for the ZTS L1 Specialist flow. Slow Computer SME AI Agents honor L1 Specialist Configuration - Agents now check enable, consent, and approval settings and read action details from the Remedial Action Framework before acting. Zscaler and amp; SharePoint SME AI Agents honor L1 Specialist Configuration - The same configuration-aware behavior extended to these agents. Routing-criteria analytics on the AIS Performance Dashboard - A new reassignment reason and per-criteria counts show when the AI Specialist reassigned an incident due to a routing-criteria match. Remedial Action Framework extended to non-device actions - RAF now registers non-device actions (e.g., SharePoint access, fulfillment flows, catalog items) alongside device actions as the single action registry. DEX performance tab extended to all ZTS AI Agent actions - Now reports both device and non-device action performance, with drill-down. Richer AI Specialist work notes - Investigation and resolution work notes get consolidated formatting and clickable links to cited KB articles, similar incidents, and related records. Nothing was removed in this release.
AI Risk and Compliance Management	22.4.1
AI Case Management	22.4.2
Service Exchange - Prime	1.1.4
Now Assist in Conversational Catalog Request	7.1.1	Extended conversational coverage with support for additional question types, including Lookup Multiple Choice, Lookup Select Box, and Requested For (Single). Maintained compatibility with the existing Conversational Catalog solution (LLM topic block) on Premium chat within portals and the Now Assist panel. Catalog items continue to be accessible through conversational interfaces; when agentic AI cannot process catalog item requests, the system reverts to the established solution. Implemented validation checks to ensure catalog item questions with prefilled values meet requirements. Applied performance optimizations. Catalog agent for Premium chat experiences.
Notifications Email Agents	2.2.0	Enhanced support for extracting inputs for subflow execution from inbound emails. Improved similarity checks in the Notification agent.
Now Assist in Document Management	3.0.1	In July release we are enabling the smart documents skill configuration as active by default and the smart documents feature would be available on all tables if no table is specified.
AI Enhanced Recommended Actions	1.0.3	New: Switches the default LLM provider to AWS Claude for the Now Assist skills.
Experimentation Framework Core	1.1.14	Internal app, external customers only have an Opt Out of the Framework button available to use and a read only view of live experiments on the instance.
Now Assist for Smart Assessment Engine	22.4.1
Service Exchange - Foundation	1.1.4
Service Exchange - Advanced	1.1.4
sn-experiment-ui	1.1.14
Reporting UI Component for Workspace	2.5.0	Enhanced reporting infrastructure to support Now Assist for Threat Intelligence Security Center with AI-powered authoring and customizable styling capabilities.
Agentic Contact Center for Insurance	1.2.2	Changed: Agentic Contact Center for Insurance has been modernized for ServiceNow's Now SDK (Fluent), updating how the app is packaged and built. Existing functionality is unchanged.
Integrated Risk Management Foundation	22.4.0	Updated dependent plug-in versions to incorporate the default LLM model updates.
AI Agent Advisor	1.2.2	Enhanced error detection and pre-execution data validation. AI Agent Advisor verifies that required data is present before running, with clearer error reporting when it is not. Updated out-of-the-box agent catalog improves matching recommendations for automation opportunities. Resolved an issue where POV extraction failures could halt the mining pipeline. Records without an extracted root cause are now included in clustering, improving resilience. Resolved a platform issue where mining runs were overloading the LLM backend leading to reduced throughput. Pipeline scheduling now staggers executions to improve LLM call batching and load distribution. Nothing changed in this release. Nothing removed in this release.
Hardware Asset Management - Advanced	1.0.2	This app is a subscription layer on Now Assist for HAM. This release updates Now Assist for HAM only; the Hardware Asset Management - Advanced app version remains unchanged.
Health and Safety - Advanced	1.0.6
ITSM - Foundation	2.2.3
Contract Management Pro - Prime	1.0.11	New: Signature workflows on the Docusign envelope now support adding signatories with different roles. Resolution time for contract requests is now calculated automatically based on calendar duration and terminal state. View the complete contract family hierarchy - including parent, sibling, and child contract requests - from the Related contract requests tab of the contract request. Upload multiple supporting documents in a single action from your computer, activity stream, or external storage. Upload supporting documents across any contract request state rather than a restricted subset of states. The contract administrator on a contract repository records is correctly assigned based on configured mapping rules.
App AutoUpgrade Client	1.0.0	Initial release.
Setup Hub	1.1.2
Health and Safety - Foundation	1.0.6
Now Assist in Document Intelligence	6.2.0	Updated default model configuration per ServiceNow platform guidance. Default OOB model provider to Azure OpenAI. Increase token limit to 8192. Task status should be set to failed if the LLM throws an error.
AI Agents for Service Exchange Provider	1.1.4
ITSM - Prime	2.2.2
Now Assist for IT Service Management (ITSM)	16.0.3	Routing mode selector for Reassign tasks - A new out-of-the-box selector lets AI Admins choose Router (recommended) or Script for the AI Specialist without editing worker-template configuration. In-form ticket deflection in Service Portal - An AI pipeline embedded in the ticket-creation form classifies intent, enriches context, retrieves knowledge, and suggests a resolution before a ticket is submitted. Device remediation from ITSM workflows (Intune and amp; Jamf) - Agents can trigger endpoint remediation directly from Incident, Task, and Change without switching to external MDM consoles. Toggle to enable/disable KFT creation - A new on/off control on the AI Specialist worker template governs whether a Knowledge Fulfillment Task is created when a resolution cites no knowledge article (enabled by default). Conversational Analytics dashboard - Adds a topic detail page, Now Assist Data Explorer integration, standardized visualizations, and improved topics tables. Default model change - Now LLM is no longer the default model for ITSM skills and agents; each now defaults to an optimal small third-party model (large third-party models require approval). Routing-criteria analytics on the AIS Performance Dashboard - A new reassignment reason and per-criteria counts show when the AI Specialist reassigned an incident due to a routing-criteria match. Remedial Action Framework extended to non-device actions - RAF now registers non-device actions (e.g., SharePoint access, fulfillment flows, catalog items) alongside device actions as the single action registry. Richer AI Specialist work notes - Investigation and resolution work notes get consolidated formatting and clickable links to cited KB articles, similar incidents, and related records. Nothing was removed in this release.
Health and Safety - Prime	1.0.6
ITSM - Advanced	2.2.2
Microsoft Azure OpenAI Generative AI Spoke	3.12.2	New: Added support for sending additional headers in OEM actions. Fixed: invalid content type validation that prevented OEM actions from processing PDF and file payloads. Fixed: function call response handling for GPT models to properly send additional headers in OEM actions.
Now Assist for Setup Core	2.1.5
Integrated Risk Management Prime	22.4.0	Updated dependent plug-in versions to incorporate the default LLM model updates.
Now Assist Agents for requestor	3.6.1	Approval checklist generation skill now supports passing the request body in place of the Approval ID.
Now Assist for IRM	22.4.0	Now Assist for IRM is now managed as a platform dependency. The application is delivered as an installed-as-dependency plugin, hidden from the main user interface and no longer appears as a standalone application tile in the ServiceNow App Store. AI-driven IRM functionality remains available and operates as before. AI features are now accessed through IRM Native SKU applications. Users interact with AI capabilities via the IRM Native SKU apps; the AI dependency loads transparently, requiring no customer action to maintain existing functionality. The Now Assist for IRM standalone application is no longer available. The application tile has been removed from the ServiceNow App Store and is not visible in the main user interface. Customers now use IRM Native SKU applications for AI features.
Core Business Suite Advanced for Human Resources	3.0.7	Updated to support the latest version of the dependent apps.
Smart Assessment Core	22.4.0	Fixed: A minor defect regarding the Activity formatter.
Now Assist for WDF	2.1.4	Enabled Now Assist Panel in WDF Home Page. Configured NextWave for faster and better AI Conversational Assist within WDF.
MID Admin Workspace	2.0.1	The workspace now offers an automated command line installer that pre-configures your instance name, authentication, proxy, and other settings during installation. The service account that will run on the MID Server needs to be specified on the MID Server host during installation. Applications and capabilities must be assigned after the MID Server comes online and validates. Each MID Server gets authenticates with a unique certificate that automatically rotates every 45 days,. Migration from basic authentication to private key JWT can be done from the Auth-type migration tab on the MID Admin Workspace. New MIDs can be setup to authenticate with JWTs through the above command line installer or manually via registration key in ITOM Infrastructure Services Workspace. Currently available for standard cloud and on-prem instances. Regulated cloud and on-prem instances are not yet supported. New MID Server Onboarding Experience. Command Line Installer for Windows and Linux (for JWT Authentication). Private Key JWT Authentication. New onboarding page in the ITOM Infra Services Workspace provides guidance through initial MID Server setup. The previous downloads page can be accessed via 'mid_server_download_ui.do' if required.
Now Assist in Catalog Builder	7.3.0	Now Assist for Catalog Generation now incorporates catalog item creation best practices directly into the catalog item building experience. As catalog item creators build catalog items, the system detects deviations from established standards and surfaces proactive recommendations - including optimal variable types, streamlined form designs, and structures suited for conversational requests. A new administrator property controls whether best practice enforcement is active, supported by a dedicated knowledge base of catalog standards.
Workplace Central	1.16.5	Security fixes. UI actions on the Reservation record page now display correctly - the Record Page action script no longer incorrectly filters out valid UI action types. The Close button and related UI text are now properly right-to-left (RTL) aligned for languages such as Arabic. The Workplace Central landing page workspace layout now renders correctly for RTL languages. No items in this release.
Now Assist for Financial Services Operations (FSO)	3.3.1	Updated the default AI models for Claim, Dispute, Banking Customer Profile, Insurance Customer Profile, and Insurance Interaction Context summarization to newer model versions. Set default model versions and tuned per-model token limits for more consistent summarization output. New: Added AI model options across Now Assist for FSO summarization skills, including Claude 4.5 Sonnet, Claude Haiku 4.5, Gemini 3.5 Flash, and GPT-5.4 mini - giving more provider and model choices.
SPM Enterprise-Wide Deployment	1.0.1	Fixed: Resolved a dependency issue affecting system stability.
Third-party Risk Management Professional Plus	22.3.4	New: Added support for Google Gemini 3.5 Flash, OpenAI GPT 5.1, and OpenAI GPT 5.4 mini models. Updated Azure OpenAI gpt-5.4-mini as default model for issue recommendation skill.
Query Orchestrator	1.2.1	Updated the query orchestrator's generative AI configuration to use specific, versioned model IDs with higher reasoning effort and larger token limits, improving the quality and reliability of query decomposition. Set AWS Claude as the default model.
Workplace Case Management	1.28.8	JSON payloads sent through case utilities are now correctly formatted, preventing processing errors in downstream integrations. Workplace cases now appear correctly on the My Requests page, ensuring employees can track all their submitted requests in one place. Access control for Move and Maintenance cases is now consistent with Workplace cases, closing a gap in permission enforcement. Lead Time unavailable state now applies reliably in all scenarios, eliminating intermittent failures in availability calculations. No items in this release.
Software Asset Management	4.1.4	Minor defect fixes related to reconciliation flow performance and lifecycle report.
Now Assist Service Quality	2.0.2	Admins can sort data, manage filters, and easily organise cases on the dashboard with the new sorting, visibility, and skill management capabilities. The Now Assist Admin experience enhancements include filtering of scoring parameters and the option to separate out availability across dashboards and record pages. The enhanced quality assurance dashboard enables managers to sort agents and case lists and also enables managers to open agent evaluations in a separate tab.
Workplace Indoor Mapping	1.18.6	Added the favorite icon to Location Directory space cards in card view. Improved hover behavior for neighborhood, campus, building, and floor information on Location Directory space cards. Corrected neighborhood information displayed on Location Directory space cards when neighborhoods are disabled. Improved configuration of the record producer and catalog category used by the 'Raise a Request' action in Location Directory. Added support for redirection to configurable pages from Location Directory space cards. Improved map display in Kiosk portrait mode.
Financial Services Operations AI agent collection	4.2.1	Fixed: Resolved an issue where the AI-generated recommendation was not set correctly.
GRC Shared GenAI	22.4.0	Now Assist skills now support the latest Claude, Gemini, and ChatGPT models, improving performance and compatibility across your AI workflows.
Now Assist for Third-Party Risk Management	22.3.4	New: Added support for Google Gemini 3.5 Flash, OpenAI GPT 5.1, and OpenAI GPT 5.4 mini models. Updated Azure OpenAI gpt-5.4-mini as default model for issue recommendation skill.
AI Control Tower for Enterprise AI Foundation	1.2.1	New: Now Assist powers new agentic and Gen AI capabilities in AI Risk and Compliance, providing built-in regulatory alignment and ethical AI governance for responsible deployment. All Now Assist skills are now integrated with the latest third-party models for Claude, Gemini, and ChatGPT. This enables better performance and broader compatibility across your AI workflows.
Workplace Core	2.28.5	The clear ( and times;) button on the Building field is now reachable as a distinct focus stop for VoiceOver users, improving accessibility for screen reader navigation. The location directory legend now displays a color swatch next to every neighborhood, even when more than approximately 145 neighborhoods are configured. Users in the Reservation Portal can now only see neighborhoods they are assigned to in the dropdown menu. New: No items in this release. No items in this release.
Legal Request Management	10.2.0	Security fixes. OneDrive permission issues fixed. The milestone overdue message no longer appears when the associated due date is still in the future. The Approvals tab in the ServiceNow Portal is visible to appropriate users. New: Resolution time for legal requests is now calculated automatically based on calendar duration and terminal state.
Now Assist for AIRC	22.4.0	New: Users can now create and document governance, risk, and compliance issues with guided assistance from the Employee Center. Now Assist helps structure the issue and recommends relevant controls, entities, and policies based on the input provided. This ensures that the issue is well-defined and enriched with contextual information before it is submitted. Use Now Assist to analyze the issue records, including the description, activity log, and remediation tasks, and generate a concise summary that captures the essential information needed. Use Now Assist to identify redundant or overlapping control objectives and rationalize control objectives. Use Now Assist to create a common control objective by summarizing duplicate control objectives from the rationalization process. Use the Now LLM Service to generate risk assessment summaries from inherent, residual, and target risks and control effectiveness data. These summaries highlight key factors and relevant comments, helping assessors and approvers gain actionable insights.
ITSM Fulfiller Experience	3.1.0	Chat Reply Recommendation skill now includes the portal selection step during activation, closing the parity gap with Chat Summarization. The Service Operations Workspace interaction record now shows both Transcript and Internal Transcript fields when both are added to the view. The Related Records tab now shows Change and Problem fields for Prime and Advanced AI-Native IT Service Desk SKUs, and UI Action dropdowns are SKU-aware. The VIP icon for the caller field now appears in the Record Information tab of the Service Operations Workspace side panel for custom Highlighted Value conditions. AI-assisted incident reassignment: New routing logic helps L1 agents identify, reassign, and escalate an incident to the right L2 group or individual.
Legal Counsel Center	2.3.3	Fixed: Selecting 'Assign to me' button on legal requests displays error message when a request is already assigned. The 'Start work' button on the request list on Legal Counsel Center home page now functions correctly.
Now Assist AI Agents	8.1.7	This release includes new capabilities and improvements across AI Agent Studio, including extensibility enhancements, memory improvements and security updates. Key features include: Security Improvements: Multiple updates to strengthen the security posture of agentic AI, including deny-by-default access controls and explicit ACL enforcement on new instances. Agent-to-agent interactions upgraded from v0.3 to v1.1, with migration scripts and backward compatibility to improve multi-agent onboarding and reliability. Long-term memory no longer relies on predefined categories, reducing memory loss and improving the relevancy of memories surfaced during agent interactions.
IRM Risk GenAI	22.4.0	[New]. [Changed]. Expanded Risk Event Summarization skill to support latest third-party AI models, including GPT‑5.4 mini, GPT‑5.1, and Gemini 3.5 Flash. Updated Risk Event Summarization skill to use GPT‑5.4 mini as the default model, delivering enhanced AI capabilities and model improvements.
Unified Security Exposure Management (USEM) - Advanced	2.1.0	Added support for Azure OpenAI and Google Gemini models across all Now Assist AI features, giving you more flexibility in LLM provider selection. Now Assist skills now use third-party LLM providers as the default for the following capabilities: Remediation Assistance, Vulnerable Item Deduplication, Approver Recommendation, Security Exposure Management (SEM) Important Insights, and SPC Setup Connector.
IT Service Management	3.1.1	Admin experience for Gmail inbound email configuration. The Product Configuration Console supports inbound email setup for Google alongside the ServiceNow account option. Admin experience to manage and switch over to Employee Slate as primary engagement experience for Incident and Request Management notifications. AI-assisted incident reassignment: routing logic that helps L1 agents pick the right L2 group to escalate to. For fulfiller experience: Chat Reply Recommendation skill now includes the portal selection step during activation, closing the parity gap with Chat Summarization. The Service Operations Workspace interaction record now shows both Transcript and Internal Transcript fields when both are added to the view. The Related Records tab now shows Change and Problem fields for Prime and Advanced AI-Native IT Service Desk SKUs, and UI Action drop-downs are SKU-aware. The VIP icon for the caller field now appears in the Record Information tab of the Service Operations Workspace side panel for custom Highlighted Value conditions. Admin experience Categorization and Routing agent enhancements. Minor functional refinements such as improving the accuracy of suggested categories, subcategories, and routing rules and the ease of configuring them.
IRM Compliance GenAI	22.4.0	Changed: All Now Assist skills are now integrated with the latest third-party models for Claude, Gemini, and ChatGPT. This enables better performance and broader compatibility across your AI workflows.
Document Processor	1.8.6	New: A new 'Specify document type' field has been added to the Document Verification Task, letting users indicate the type of document being verified.
Financial Services Operations Core	12.3.0	New: A new field has been added to the Financial transaction table to capture additional transaction details. Tightened access security on financial transaction detail records by correcting query-range access controls, addressing identified security (MSI) issues.
Payment Card	1.4.0	Changed: Updated internal application components to support ongoing platform enhancements.
GRC Common GenAI	22.4.0	Replaced Now LLM with Azure Open AI 5.4 mini model as the default model for all AI capability configurations.
Third-party Risk Management Advanced	22.3.4	New: Added support for Google Gemini 3.5 Flash, OpenAI GPT 5.1, and OpenAI GPT 5.4 mini models. Updated Azure OpenAI gpt-5.4-mini as default model for issue recommendation skill.
Workplace Concierge	1.7.11	Building timezone was not returned when retrieving the presence exceptions in conversational experiences.
Value dashboard for AI Control Tower	5.2.1	Fixed: Resolved incorrect sorting of creator skill names in the metrics dashboard. Non-numeric skill columns now sort alphabetically by name for easier identification and analysis. Fixed error handling in the AI Value API. The system now properly reports errors when retrieving value lists instead of returning incomplete data silently. Improved reliability of asset metrics retrieval. The API now accurately indicates when requested metric streams are unavailable, preventing false success reports. Corrected retry logic in background job processing. Job status manager now properly retries failed metric calculation jobs, improving scheduling reliability for cost and value analysis.
Case Playbook for Complaints	9.1.1	Agentic activity Enhancements to support Research AI agent. The show/hide the complaint case research agent activity is based on the research agent availability.
@servicenow/sn-enhanced-content-editor	31.24.0	Defect for the editor fixed.
Value Engine	5.2.1	Fixed: Resolved incorrect sorting of creator skill names in the metrics dashboard. Non-numeric skill columns now sort alphabetically by name for easier identification and analysis. Fixed error handling in the AI Value API. The system now properly reports errors when retrieving value lists instead of returning incomplete data silently. Improved reliability of asset metrics retrieval. The API now accurately indicates when requested metric streams are unavailable, preventing false success reports. Corrected retry logic in background job processing. Job status manager now properly retries failed metric calculation jobs, improving scheduling reliability for cost and value analysis.
Unified Security Exposure Management (USEM) - Foundation	2.1.0	Added support for Azure OpenAI and Google Gemini models across all Now Assist AI features, giving you more flexibility in LLM provider selection. Now Assist skills now use third-party LLM providers as the default for the following capabilities: Vulnerable Item Deduplication, Security Exposure Management (SEM) Important Insights.
Integrated Risk Management Advanced	22.4.0	Updated dependent plug-in versions to incorporate the default LLM model updates.
Privacy Management Advanced	22.4.0	Changed: All Now Assist skills are now integrated with the latest third-party models for Claude, Gemini, and ChatGPT. This enables better performance and broader compatibility across your AI workflows.
Threat Intelligence Security Center for Security Operations	4.7.0
Software Asset Management AI Prime	2.1.1	Starting this version, features that rely on Now Assist for SAM use alternate third-party LLMs selected per use case, rather than the default Now LLM.

Table 2. Application versions carried forward (no changes)

App name	Version number	Last updated
Confluence Cloud Spoke	1.2.6	2026-01-20
Rally Spoke	1.0.3	2023-05-04
@devsnc/sn-uibtk-domain-picker	29.1.71	2026-03-12
Financial Services Operations Integration with Jack Henry jXchange	1.2.0	2025-07-31
IT Discovery for OT Networks	2.0.5	2025-05-01
FSO Process Mining Content Pack	1.8.2	2025-07-31
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Financial Services Remote Tables	1.5.0	2026-03-12
Performance Analytics Content Pack for FSO	1.12.1	2026-03-12
Financial Services Operations Integration with Socure	1.2.0	2026-03-12
Insurance Claims Core	3.5.0	2026-06-16
Event Inquiry	1.4.0	2025-07-31
Document Flow Wizards	2.0.2	2022-09-21
Cloudify Spoke	2.1.1	2023-04-06
@devsnc/sn-uibtk-viewport-config-panel	29.1.71	2026-03-12
@servicenow/sn-component-builder	29.1.32	2026-03-12
@devsnc/sn-uibtk-actionable-list-item	29.1.71	2026-03-12
Financial Services Operations Integration with FRISS	1.3.0	2026-03-12
Inventory Number Management	5.0.0	2025-07-31
Financial Services Document Management	1.3.1	2022-02-03
User Sense	1.1.13	2025-12-11
AWS Certificate Manager Spoke	1.0.1	2022-09-21
@devsnc/sn-uibtk-content-tree-picker	29.1.71	2026-03-12
Password Reset integration for Microsoft Active Directory	4.0.0	2025-07-31
Oracle Block Storage Spoke	1.0.4	2022-12-01
UI Builder	29.1.52	2026-03-12
sn-ui-builder-templates	25.0.4	2024-02-01
@devsnc/behavior-uibtk-media	29.1.71	2026-03-12
Attribute Pack	5.0.0	2025-07-31
Analytics Pack for Contract Management Pro	1.2.0	2025-05-01
sn-ui-builder-templates	25.0.4	2024-02-01
WHOIS Integration for Security Operations	10.4.0	2024-08-01
Product Configurator	1.0.1	2024-11-07
sn-circuit-map	5.0.0	2025-07-31
Performance Analytics - Content Engagement Analytics	30.0.4	2025-01-30
Financial Services Document Management	1.3.1	2022-02-03
Service Operations Workspace Metric Explorer APIs	23.4.0	2025-07-31
Performance Analytics - Portal Analytics	29.1.1	2025-05-01
Dispute Rules Content Pack for Visa	5.5.0	2025-12-11
Oracle Autonomous DB Spoke	1.0.6	2022-12-01
Aria Systems Spoke	2.1.2	2023-04-06
FSO Process Mining Content Pack	1.8.2	2025-07-31
App Engine Studio	28.2.1	2025-12-11
Dispute Content Pack for US Regulations	1.1.3	2025-12-11
Log Export Service	3.2.0	2025-05-01
Dispute Rules Content Pack for Mastercard	3.0.0	2025-12-11
Career Conversations	3.10.0	2026-06-16
Document display component	27.0.0	2025-05-01
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Google Cloud DNS Spoke	1.0.2	2022-09-01
Product Configurator	1.0.1	2024-11-07
Financial Services Document Management	1.3.1	2022-02-03
@servicenow/sn-cb-property-navigator	27.2.29	2025-05-01
@servicenow/sn-cb-property-pane	27.2.29	2025-05-01
@devsnc/sn-uibtk-style-pane	29.1.71	2026-03-12
@devsnc/sn-uibtk-features-catalog-modal	29.1.71	2026-03-12
@devsnc/sn-uibtk-tabs	29.1.71	2026-03-12
Card data security	1.0.1	2025-07-31
Event Inquiry	1.4.0	2025-07-31
sn-ui-builder-templates	25.0.4	2024-02-01
Ansible Spoke	2.2.9	2024-12-05
HR Service Delivery for Healthcare	1.0.4	2025-05-01
Impact Value Management - App Engine	2.1.0	2025-01-30
Remediation Playbooks	1.1.0	2022-11-03
Security Operations Palo Alto Networks - AutoFocus	10.4.0	2025-01-30
@devsnc/uibtk-uxf-assets	29.1.71	2026-03-12
@devsnc/sn-uibtk-element-navigator	29.1.71	2026-03-12
@devsnc/behavior-list-intent-translator	29.0.9	2026-03-12
Financial Services Operations Integration with Jack Henry jXchange	1.2.0	2025-07-31
Impact Value Management - CSM	2.1.0	2025-01-30
Cloud Flow Wizards	1.2.1	2022-08-24
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ia-summary-card	1.0.1	2025-05-01
Performance Analytics - Content Engagement Analytics	30.0.4	2025-01-30
@devsnc/sn-feedback	2.0.0	2025-12-11
Financial Services Operations Integration with Jack Henry jXchange	1.2.0	2025-07-31
Service Graph Connector for Microsoft Defender for IoT (On-premises Management Console)	2.0.2	2024-11-07
FSO Process Mining Content Pack	1.8.2	2025-07-31
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Performance Analytics - Portal Analytics	29.1.1	2025-05-01
Financial Services Operations Integration with Mastercard	2.0.0	2025-12-11
Now Assist for Employee Experience	4.3.2	2026-06-16
Vulnerability Response Patch Orchestration	2.2.5	2025-05-01
Impact Value Management - APM	2.1.0	2025-01-30
AES Mobile Wizards	28.2.1	2025-12-11
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Now Learning Integration	1.0.3	2024-02-01
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
@devsnc/sn-uibtk-param-row	29.1.71	2026-03-12
sn-ui-builder-templates	25.0.4	2024-02-01
Dispute Rules Content Pack for Nacha	1.0.0	2025-12-11
Performance Analytics - Content Engagement Analytics	30.0.4	2025-01-30
Software Asset Management integration with Workday	1.0.12	2025-01-30
Checklist component	26.0.0	2025-12-11
FSO - Advanced	1.0.0	2026-04-09
@devsnc/sn-uibtk-element-context-menu	29.1.71	2026-03-12
Vulnerability Response Common	30.2.8	2026-01-20
Digital Product Release Policy Content Pack	2.2.0	2025-07-31
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Collaboration Request	28.2.1	2025-12-11
AES Decision Table Builder Wizard	4.0.0	2023-02-02
Search Configurations for mobile	29.0.7	2025-05-01
@devsnc/sn-uibtk-style-select	29.1.71	2026-03-12
@devsnc/sn-uibtk-loader	29.1.71	2026-03-12
sn-ui-builder-templates	25.0.4	2024-02-01
Performance Analytics - Content Engagement Analytics	30.0.4	2025-01-30
@devsnc/sn-uibtk-draggable-dialog	29.1.71	2026-03-12
@servicenow/sn-cb-api	27.2.29	2025-05-01
@servicenow/sn-cb-presets	27.2.29	2025-05-01
@devsnc/sn-uibtk-builder-in-builder	29.1.71	2026-03-12
AES Flow Wizards	28.2.1	2025-12-11
AWS Lambda Spoke	1.1.3	2023-09-07
Manage Skills Configurable Page	1.1.12	2025-01-30
Data Privacy	8.1.1	2026-03-12
Emergency Alert App Template	28.2.1	2025-12-11
AES Role Builder	28.2.1	2025-12-11
Expense Pre-Approval Template	28.2.1	2025-12-11
AES Role Builder Component	28.2.1	2025-12-11
Vulnerability Response Integration with Microsoft Defender for IoT (On-premises Management Console)	2.0.2	2024-11-07
API Service Graph Connector for Kong Gateway	2.1.0	2025-10-16
Team Contacts App Template	28.2.1	2025-12-11
AES UI Template Wizards	28.2.1	2025-12-11
Event Registration App Template	28.2.1	2025-12-11
AES Workspace UI Template	28.2.1	2025-12-11
Service Graph Connector for Trellix	1.0.0	2025-06-05
Tasks for mobile	27.1.0	2024-11-07
Workforce Optimization Common	1.7.0	2025-12-11
Inventory Tracker App Template	28.2.1	2025-12-11
Security Operations Spoke	10.6.7	2025-06-05
AES Notification Builder Component	28.2.1	2025-12-11
GRC: Cybersecurity Controls Accelerator	18.1.0	2024-06-06
Service Request Management App Template	28.2.1	2025-12-11
Advanced Recommended actions for ITSM	8.1.0	2025-09-10
Vulnerability Response Integration with Microsoft Defender for IoT (On-premises Management Console)	2.0.2	2024-11-07
AES Mobile Templates	28.2.1	2025-12-11
Vulnerability Response Patch Orchestration with HCL Bigfix	1.3.0	2025-05-01
Performance Appraisal App Template	28.2.1	2025-12-11
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
sn-ui-builder-templates	25.0.4	2024-02-01
Digital Signature API	26.0.0	2024-08-01
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Performance Analytics - Content Engagement Analytics	30.0.4	2025-01-30
Performance Analytics - Portal Analytics	29.1.1	2025-05-01
AES Portal UI Template	28.2.1	2025-12-11
AES Flow Templates	28.2.1	2025-12-11
sn-app-analytics-workflow-kpi	8.0.1	2026-03-12
Virtual Agent for PPM	1.0.1	2023-05-04
AES Catalog Builder Wizard	28.2.1	2025-12-11
sn-ui-builder-templates	25.0.4	2024-02-01
Google Cloud Virtual Network Spoke	1.0.5	2023-09-07
Google Cloud SQL Spoke	1.0.2	2023-09-07
Google Cloud VPC Access Spoke	1.0.1	2022-09-01
@devsnc/sn-interaction-builder	29.1.37	2026-03-12
@servicenow/sn-cb-slide-modal	27.2.29	2025-05-01
Dun and Bradstreet DirectPlus Spoke	1.0.0	2025-01-30
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Udemy Spoke	1.0.2	2022-12-01
Document Approval App Template	28.2.1	2025-12-11
@devsnc/sn-customer-information	25.2.0	2026-03-12
CrowdStrike Spoke	1.1.0	2025-01-30
Oracle Cloud IAM Spoke	1.1.3	2022-09-21
Service Operations Workspace Service Map Monitoring	26.5.0	2025-07-31
Service Catalog for mobile	29.0.7	2025-05-01
@devsnc/library-uibtk-uxvalue	29.1.71	2026-03-12
@devsnc/library-uibtk-ux-value-resolver	29.1.71	2026-03-12
Threat Intelligence Security Center integration with CrowdStrike Intelligence	3.0.4	2025-03-12
@devsnc/sn-uibtk-stage-scale-controls	29.1.71	2026-03-12
@servicenow/sn-preset-builder	29.1.28	2026-03-12
@servicenow/sn-builder-core	29.1.59	2026-03-12
@devsnc/sn-uibtk-preset-pane	29.1.71	2026-03-12
Box Spoke	3.5.1	2026-01-20
Workforce Optimization Configurable Workspace UI Components	4.4.1	2025-12-11
AES Table Builder Wizard	28.2.1	2025-12-11
Migration Utility for Service Operations Workspace	2.3.1	2025-05-01
FSO - Foundation	1.0.0	2026-04-09
@servicenow/sn-cb-experiences	27.2.29	2025-05-01
@devsnc/sn-uibtk-conditional-renderer	29.1.71	2026-03-12
@devsnc/sn-uibtk-form-factor-controls	29.1.71	2026-03-12
App Collaboration Component	28.2.1	2025-12-11
sn-app-analytics-workflow-source	8.0.1	2026-03-12
Time Off Request App Template	28.2.1	2025-12-11
AES Catalog Builder	28.2.1	2025-12-11
Data Discovery	8.1.0	2026-03-12
Performance Analytics Content Pack for Essential SAFe	1.4.2	2023-09-20
Conversational Appointment Booking Components	2.0.5	2023-09-07
@devsnc/library-uibtk-undo-redo	29.1.71	2026-03-12
@devsnc/library-uibtk-macroponent	29.1.71	2026-03-12
@devsnc/sn-uibtk-create-page	29.1.71	2026-03-12
SCCM Usage Metering Spoke	1.0.2	2023-09-07
sn-ui-builder-templates	25.0.4	2024-02-01
Microsoft Azure DevOps Pipelines Spoke	1.0.0	2023-08-03
Threat Intelligence Security Center Integration with Palo Alto Networks NGFW	2.0.1	2025-03-12
@devsnc/sn-uibtk-toolbox	29.1.71	2026-03-12
@devsnc/sn-uibtk-formula-builder	29.1.71	2026-03-12
Amazon Elastic Container Service Spoke	1.0.2	2023-09-07
Case Playbook for Product Support	6.0.1	2025-07-31
GRC: Business Continuity Management User - Lite	5.0.1	2023-08-03
Check Point Integration for Security Operations	10.4.10	2025-07-31
Now Assist for Service Graph Connectors	1.1.0	2025-01-30
Security Operations PhishTank Integration	10.5.0	2024-08-01
sn-ui-builder-templates	25.0.4	2024-02-01
Amazon EBS Spoke	1.0.2	2023-09-20
Admin Workspace for Service Providers (SPs)	1.1.4	2025-07-31
@devsnc/sn-uibtk-test-values-editor	29.1.71	2026-03-12
@devsnc/sn-uibtk-json-navigator	29.1.71	2026-03-12
@devsnc/sn-uibtk-scope-picker	29.1.71	2026-03-12
HR Service Delivery NLU Model for Virtual Agent Conversations	22.2.0	2023-11-02
@devsnc/sn-uibtk-site-map	29.1.71	2026-03-12
@devsnc/sn-ui-interaction-modals	29.1.14	2026-03-12
@devsnc/library-uibtk-screen	29.1.71	2026-03-12
@devsnc/sn-uibtk-style-provider	29.1.71	2026-03-12
@devsnc/sn-uibtk-experience-assistant	29.1.71	2026-03-12
sn-ui-builder-templates	25.0.4	2024-02-01
OneLogin Spoke	1.0.2	2023-09-07
Smartsheet Spoke	2.6.1	2026-01-20
Service Graph Connector for Microsoft Defender Endpoint	1.2.0	2025-05-01
GRC: integrations with third-party content	18.1.0	2024-06-06
sn-dashboards-view	29.0.1	2026-03-12
Workday Learning Spoke	1.1.4	2024-04-04
@devsnc/sn-uibtk-diff-renderer	29.1.71	2026-03-12
Creator Studio Configurations	28.2.1	2025-12-11
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Financial Services Document Management	1.3.1	2022-02-03
@devsnc/sn-uibtk-mcp-props-config-pane	29.1.71	2026-03-12
@servicenow/sn-cb-asset-picker	27.2.29	2025-05-01
@devsnc/sn-uibtk-events-pane	29.1.71	2026-03-12
@devsnc/sn-uibtk-minimized-dialogs-dropdown	29.1.71	2026-03-12
Google Sheets Spoke	1.0.7	2023-09-20
Notify Zoom Connector	1.9.0	2025-07-31
Cloud Discovery Workspace	1.7.1	2025-05-01
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Google Cloud Datastore Spoke	1.0.3	2023-09-07
Microsoft Teams Chat Connector for Security Incident Management	1.2.30	2025-10-16
Security Operations RiskIQ Integration	10.4.1	2024-08-01
FSO - Prime	1.0.0	2026-04-09
CPQ - Advanced	1.0.1	2026-04-09
@devsnc/uibtk-api	29.1.71	2026-03-12
Hardware Asset Management for TNI	13.0.0	2025-11-06
IT Discovery for OT Networks	2.0.5	2025-05-01
Common UIB Wrapper Components	1.5.1	2025-12-11
Digital Signature API	26.0.0	2024-08-01
Workforce Optimization Configurable Workspace Core	1.11.0	2025-12-11
Performance Analytics - Portal Analytics	29.1.1	2025-05-01
@devsnc/sn-uibtk-draggable-list	29.1.71	2026-03-12
@devsnc/library-uibtk-commons	29.1.71	2026-03-12
@devsnc/sn-uibtk-transaction-alert	29.1.71	2026-03-12
sn-uxf-formula-parser	29.1.0	2026-03-12
@devsnc/sn-uibtk-mcp-event-definitions-config-pane	29.1.71	2026-03-12
@devsnc/sn-uibtk-props-pane	29.1.71	2026-03-12
Amazon VPC Spoke	1.0.3	2023-09-07
Flow Templates for Cloud Services	1.2.3	2023-01-12
@servicenow/sn-cb-commons	27.2.29	2025-05-01
@devsnc/sn-uibtk-client-state-config-panel	29.1.71	2026-03-12
Vulnerability Response Patch Orchestration with Microsoft SCCM	2.3.1	2025-05-01
Magnit Spoke	1.2.1	2023-09-07
CLI Metadata	1.1.2	2021-04-15
Service Graph Connector for Microsoft Defender for IoT (On-premises Management Console)	2.0.2	2024-11-07
ServiceNow Voice with Amazon Connect	4.9.1	2026-03-12
BigFix Inventory Spoke	1.5.4	2023-09-07
sn-nlq-query-input	30.0.1	2026-03-12
Security Incident UI Card Component	1.0.1	2023-12-07
WSD - Advanced	1.0.2	2026-06-16
sn-app-kpi-details	8.0.1	2026-03-12
Workplace Reservations for Microsoft Outlook Add-in	1.12.2	2025-07-31
CrowdStrike Falcon Sandbox Integration for Security Operations	11.0.10	2024-09-10
Related party	1.0.6	2023-02-02
@devsnc/sn-uibtk-element-properties-configuration-pane	29.1.71	2026-03-12
@devsnc/behavior-form-intent-translator	29.0.9	2026-03-12
Order Management Portal	2.1.0	2025-07-31
Flow Templates for Service Desk	1.0.3	2023-04-06
Service Graph Connector Integration for Claroty CTD	2.1.8	2025-05-01
sn-rack	4.0.0	2025-07-31
sn-nlq-analytics	29.0.1	2026-03-12
Amazon SNS Spoke	1.1.0	2023-09-07
Service Graph Connector Licensing	1.0.0	2022-05-05
sn-topology-map	4.0.0	2025-07-31
Card data security	1.0.1	2025-07-31
sn-ui-builder-templates	25.0.4	2024-02-01
Software Asset Management integration with Salesforce Marketing Cloud	1.2.7	2025-03-12
Change Password Custom Component	1.3.0	2025-12-11
CrowdStrike Falcon Insight Integration for Security Operations	1.4.1	2026-01-20
@devsnc/sn-uibtk-shelf-pane	29.1.71	2026-03-12
Digital signature component	27.1.0	2025-07-31
Business Object Core	2.1.0	2025-12-11
Performance Analytics Content Pack for Public Sector Digital Services	2.0.3	2024-09-10
Playbook Experience Components	29.2.1	2026-04-09
@servicenow/sn-cb-usage	27.2.29	2025-05-01
FSM Scheduling AI Agent Collection	1.0.7	2026-06-16
Dropbox Business Spoke	1.0.5	2024-03-07
Agent Client Collector Spoke	1.1.5	2024-01-04
@devsnc/sn-uibtk-replace-component	29.1.71	2026-03-12
@servicenow/now-vis-gauge	29.0.8	2026-04-09
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
External Content Connectors SAP Document Management System	7.0.7	2026-05-28
Sales Cart	2.1.0	2025-12-11
Financial Services Document Management	1.3.1	2022-02-03
@devsnc/sn-uibtk-instance-config-editor	29.1.71	2026-03-12
Craft.co Integration for Supplier Lifecycle Operations	4.0.0	2025-12-11
Process Mining for Telecommunications	5.0.0	2024-02-01
API Service Graph Connector for AWS API Gateway	2.2.0	2025-09-10
External Content Connectors	7.0.7	2026-05-28
Total Cost of Ownership	1.1.0	2026-06-16
@devsnc/sn-uibtk-icon	29.1.71	2026-03-12
@now-par-components/sn-par-filter-per-metric	29.0.8	2026-04-09
@devsnc/behavior-uibtk-supporting-records	29.1.71	2026-03-12
Password Reset integration with Google Directory	1.0.3	2023-06-01
Process Mining Workspace Components	29.7.9	2026-05-05
Process Mining	29.7.9	2026-05-05
Mobile Time Sheets	2.3.0	2025-12-11
Breakdown Data Grid UI Component	1.4.0	2023-05-04
Process Automation Designer	29.2.1	2026-04-09
Process Mining for external data	29.5.0	2026-03-12
Playbook Experience	29.2.1	2026-04-09
External Content Connectors Aha Roadmaps	7.0.7	2026-05-28
CDO Dashboard	2.0.5	2025-12-11
Invoice Case Self-Service	1.0.3	2026-05-05
Order Management Portal	2.1.0	2025-07-31
Industrial Core	4.0.0	2026-06-16
FSO - Foundation	1.0.0	2026-04-09
@devsnc/sn-uibtk-editor-header	29.1.71	2026-03-12
Salesforce Spoke	2.3.4	2025-11-06
Voice Controls Simulator Tool	1.1.0	2025-12-11
@devsnc/sn-uibtk-placeholder	29.1.71	2026-03-12
Observability Commons for CMDB	1.1.0	2023-11-02
@now-par-components/sn-par-visualization-controls-section	29.0.8	2026-04-09
Recommended Actions for Customer Service	30.0.1	2025-07-31
Workforce Optimization for HR	1.1.2	2025-07-31
Virtual Agent API	4.3.0	2026-04-09
@devsnc/sn-uibtk-data-navigator	29.1.71	2026-03-12
Oracle EBS Spoke	1.13.2	2025-07-10
Microsoft Azure Application Insights Spoke	2.0.0	2024-11-07
Zoom extension for Omnichannel Callback	1.3.6	2025-07-31
Customer Request for Quote	1.0.0	2025-12-11
Vulnerability Response Integration with NVD	1.7.2	2025-07-31
Customer Request for Quote Data Model	1.0.0	2025-12-11
@servicenow/sn-controller-builder	29.1.30	2026-03-12
sn-chart-renderer	29.0.8	2026-04-09
@servicenow/sn-cb-events-navigator	27.2.29	2025-05-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-nlq-analytics	29.0.1	2026-03-12
CRO Dashboard	2.0.10	2025-12-11
Order Case Self Service	1.4.3	2026-06-16
Financial Services Document Management	1.3.1	2022-02-03
GRC: Advanced Risk	22.3.2	2026-06-16
Service Graph Connector for Wiz	1.4.0	2025-11-06
Safe Workplace Dashboard	1.41.0	2025-07-31
@servicenow/now-vis-timeseries	29.0.8	2026-04-09
Performance Analytics - Portal Analytics	29.1.1	2025-05-01
Financial Services Treasury Operations	3.6.0	2026-03-12
Now Assist in Virtual Agent Configurations	12.0.2	2026-04-09
Advanced Work Assignment for Legal Service Delivery	1.1.1	2025-06-05
Application Insights	2.0.3	2021-11-18
Roadmunk Spoke	1.6.5	2024-07-11
Recommended Actions - Advanced	12.0.1	2025-12-11
Legal Practice Apps Core	1.0.2	2023-02-02
Tasks for mobile	27.1.0	2024-11-07
Order Management Portal	2.1.0	2025-07-31
Instance Security Center: Virtual Agent	3.0.0	2022-02-03
@devsnc/sn-uibtk-text-link	29.1.71	2026-03-12
Financial Services Treasury Operations	3.6.0	2026-03-12
@now-par-components/sn-par-chart-size	29.0.8	2026-04-09
WSD - Foundation	1.0.2	2026-06-16
Performance Analytics - Content Engagement Analytics	30.0.4	2025-01-30
Financial Services Operations Integration with Socure	1.2.0	2026-03-12
@devsnc/sn-uibtk-modal	29.1.71	2026-03-12
Financial Services Business Deposit Operations	3.6.0	2026-03-12
@devsnc/sn-uibtk-script-config-panel	29.1.71	2026-03-12
Oracle Financial Cloud Spoke	1.2.0	2025-11-06
Card data security	1.0.1	2025-07-31
External Content Connectors Cornerstone	7.0.7	2026-05-28
CCO Dashboard	2.0.8	2025-12-11
@devsnc/sn-uibtk-menu-elements	29.1.71	2026-03-12
Proactive Engagement	4.0.0	2026-03-12
Microsoft Active Directory v2 Spoke	2.5.1	2025-10-16
Google Tasks Spoke	1.4.0	2025-09-10
External Content Connectors FluidTopics	7.0.7	2026-05-28
Performance Analytics - Portal Analytics	29.1.1	2025-05-01
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Engagement dashboard for AI Control Tower	3.0.11	2025-12-12
sn-app-kpi-details	8.0.1	2026-03-12
Impact Value Management - ITSM	3.0.1	2025-12-11
@devsnc/sn-uibtk-extension-point-pane	29.1.71	2026-03-12
@devsnc/sn-uibtk-stage-preview	29.1.71	2026-03-12
Flow Template Builder	1.0.9	2023-05-04
Major Security Incident Management	3.5.1	2026-01-20
Data visualizations	29.0.8	2026-04-09
Insurance Special Investigations	2.5.0	2026-03-12
Oracle Boot Volume Spoke	1.0.6	2022-12-01
Export to PowerPoint for Application Portfolio Management	1.0.1	2024-02-01
sn-topology-map	4.0.0	2025-07-31
Procurement Case Management	19.0.3	2026-06-16
Invoice Self-Service	1.0.0	2026-03-12
@devsnc/sn-uibtk-is-hidden-property-input	29.1.71	2026-03-12
@devsnc/behavior-ui-interaction	29.1.14	2026-03-12
Group Life Servicing	2.5.0	2026-03-12
sn-cmdb-nlq-search	2.3.3	2024-11-07
Workfront Spoke	1.3.0	2025-11-06
Impact Value Management - HR	4.0.0	2026-06-16
Model Context Protocol Client	2.2.0	2026-06-16
Notify UI Components for Configurable Workspaces	9.2.0	2026-06-16
sn-dashboards-view	29.0.1	2026-03-12
Metrics and CI Actions Framework	9.2.0	2026-06-16
Password Reset UI components for Configurable Workspaces	9.2.0	2026-06-16
Atlassian Jira Integration for Agile Development	2.3.2	2025-12-23
Hiring Connector	7.0.0	2025-12-11
Contract Workspace	1.9.0	2026-06-16
Performance Analytics - Portal Analytics	29.1.1	2025-05-01
now-visualization-extensions	29.0.8	2026-04-09
Financial Services Personal Loan Operations	3.6.0	2026-03-12
Zendesk Spoke	1.8.0	2025-11-06
sn-guided-action-experience	39.0.1	2025-12-11
sn-ui-builder-templates	25.0.4	2024-02-01
Service Operations Workspace Log Analytics	26.6.1	2026-06-16
Telecommunications, Media and Technology - Advanced	1.0.3	2026-06-16
Telecommunications Foundation	2.0.1	2026-06-16
DEX for Zoom	4.0.0	2026-03-12
Consumer Service Portal	23.12.0	2025-12-11
Dispute Rules Content Pack for Visa	5.5.0	2025-12-11
Microsoft Azure RBAC Spoke	1.0.2	2025-09-10
Cloud Spend Dashboard	1.0.3	2022-06-02
GC Dashboard	2.0.5	2025-12-11
sn-app-analytics-workflow-source	8.0.1	2026-03-12
@servicenow/sn-cb-theme-picker	27.2.29	2025-05-01
Microsoft Intune Spoke	1.2.0	2025-11-06
Commercial Lines Servicing	2.5.0	2026-03-12
Financial Services Operations Integration with Jack Henry jXchange	1.2.0	2025-07-31
Workplace from Facebook Spoke	4.2.1	2025-11-06
Now Assist for Health and Safety	1.4.1	2026-06-16
Telecommunications Media and Technology AI agent collection	6.0.1	2026-06-16
sn-ui-builder-templates	25.0.4	2024-02-01
@devsnc/library-uibtk-caching	29.1.71	2026-03-12
Event Inquiry	1.4.0	2025-07-31
Vendor Manager Workspace	3.5.0	2024-11-07
Field Service Virtual Agent Conversations	1.7.0	2025-07-31
Order Management Portal	2.1.0	2025-07-31
Craft Spoke	1.0.0	2024-11-07
MSIM VTB Task Card	1.0.	2024-02-01
Task activity timeline	25.4.0	2025-12-11
Field Service Management AI agent collection	3.0.1	2026-06-16
Basic Scoring for Smart Assessments	22.3.0	2026-06-16
FSM - Advanced	2.0.1	2026-06-16
Service Operations Workspace Core	9.2.0	2026-06-16
Meeting Watcher - UI Builder Data Resource	9.2.0	2026-06-16
Collaboration Services for Service Operations Workspace	9.2.0	2026-06-16
GRC: Common Workspace Elements	22.3.6	2026-06-16
Contact card component	26.0.0	2025-12-11
sn-ui-builder-templates	25.0.4	2024-02-01
Insurance Special Investigations	2.5.0	2026-03-12
Financial Services Complaint Management	2.6.0	2026-03-12
monday.com Spoke	1.1.5	2025-06-05
External Content Connectors Gitlab	7.0.7	2026-05-28
sn-app-analytics-workflow-source	8.0.1	2026-03-12
Redox Inbound Integration	6.0.0	2024-08-01
Impact Value Management - SAM	3.0.1	2025-12-11
Fallout management	7.8.0	2026-06-16
sn-ui-builder-templates	25.0.4	2024-02-01
@servicenow/now-vis-sparkline	29.0.8	2026-04-09
Metric Rules	1.1.4	2024-06-06
Financial Services Client Lifecycle	3.6.0	2026-03-12
sn-app-kpi-details	8.0.1	2026-03-12
Agentic Contact Center for Banking	1.3.0	2026-06-16
Security Incident Response Integration with Palo Alto Networks XSIAM	3.0.2	2026-01-20
Financial Services Credit Operations	3.7.0	2026-03-12
Elasticsearch Integration for Security Operations	10.3.4	2024-11-07
Asana Spoke	1.0.3	2024-08-01
Amazon S3 Spoke	1.2.1	2024-09-10
ReleaseOps	1.2.3	2026-02-05
Asset Audits	1.0.0	2026-03-12
HR Service Delivery Integration with Ultimate Kronos Group	2.0.6	2024-06-06
sn-nlq-query-input	30.0.1	2026-03-12
Slack Chat Connector for Security Incident Management	1.0.1	2025-05-01
sn-multipivot	29.0.8	2026-04-09
Microsoft Exchange Server Spoke	2.5.1	2025-11-06
Application Portfolio Management integration with Policy and Compliance	1.0.3	2023-05-04
IntegrationHub Enterprise Flow Wizards	1.0.0	2021-08-19
Industry Core	1.0.9	2022-12-01
Jenkins v2 Spoke	1.2.0	2023-02-02
HCLS - Prime	2.0.1	2026-05-05
Financial Services Document Management	1.3.1	2022-02-03
Individual Life Claims	1.4.0	2026-03-12
sn-guided-action-playbook-card	33.0.1	2025-12-11
Impact Value Management - APM	2.1.0	2025-01-30
Data Loss Prevention Incident Response	2.2.2	2026-02-05
UiPath Spoke	2.5.1	2025-11-06
sn-app-kpi-details	8.0.1	2026-03-12
Workplace Agent for mobile	1.4.5	2026-03-12
CSM and FSM Configurable Workspace Foundation	26.0.8	2026-03-12
Enterprise Architecture Workspace	9.1.1	2026-06-16
Order Management Portal	2.1.0	2025-07-31
Telecommunications, Media and Technology - Prime	1.0.3	2026-06-16
GRC: Crisis Map	11.0.1	2026-06-16
sn-ui-builder-templates	25.0.4	2024-02-01
Financial Services Business Deposit Operations	3.6.0	2026-03-12
External Content Connectors Microsoft OneDrive	7.0.7	2026-05-28
GRC: Mobile	18.0.0	2024-02-01
Incident Management for Field Service	1.1.1	2025-01-02
Enterprise Portfolio	1.3.0	2025-12-11
Configure, Price an Quote for Technology Provider - Advanced	1.0.2	2026-04-09
Configure, Price and Quote for Telecommunications, Media and Technology - Foundation	1.0.2	2026-04-09
HCLS - Foundation	2.0.1	2026-05-05
@now-par-components/sn-par-duration-format	29.0.8	2026-04-09
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Access Management Automation	2.1.0	2023-12-07
Now Assist AI Helper - Galileo Inside	2.1.2	2025-10-16
Invoice Case Self-Service	1.0.3	2026-05-05
Sales and Order Management for Telecommunications, Media and Technology - Prime	1.0.4	2026-06-16
Tag Based Alert Clustering Engine	18.24.0	2026-06-16
CrowdStrike Falcon Host for Security Operations	10.4.5	2024-11-07
Financial Services Operations Integration with FRISS	1.3.0	2026-03-12
F5 BIG-IP Spoke	1.3.0	2025-09-10
ArcSight Logger Integration for Security Operations	10.4.1	2024-11-07
Credly Spoke	1.1.0	2026-06-16
Vulnerability Response Integration Framework	1.3.0	2026-01-20
Now Assist for Telecommunications, Media and Technology (TMT)	6.0.7	2026-06-16
FSC Common - Foundation	1.2.0	2026-06-16
Industrial Workspace Common	4.1.0	2026-06-16
CTO Voice AI Agents	2.0.1	2026-05-05
Application Portfolio Management integration with Risk Management	1.0.2	2023-05-04
OT Asset Management Advanced	1.0.0	2026-04-09
Google Meet Spoke	1.2.1	2025-11-06
Customer Request for Quote Data Model	1.0.0	2025-12-11
Performance Analytics - Portal Analytics	29.1.1	2025-05-01
Configurable Workspace for Order Management	15.2.0	2026-06-16
Enterprise Service Management Integrations Framework	3.8.2	2025-07-31
GitLab Spoke	2.4.0	2025-11-06
Dispute Rules Content Pack for Nacha	1.0.0	2025-12-11
Financial Services Document Management	1.3.1	2022-02-03
Commercial Lines Underwriting	2.5.0	2026-03-12
Engagement Messenger	5.12.1	2026-01-20
External Content Connectors Zoom	7.0.7	2026-05-28
GRC: Management Reporting	18.1.0	2024-06-06
Impact Value Management - ITOM	3.0.1	2025-12-11
Service Graph Connector for Microsoft Defender for IoT (On-premises Management Console)	2.0.2	2024-11-07
Search Configurations for mobile	29.0.7	2025-05-01
Google Docs Spoke	1.3.0	2025-09-10
Vulnerability Response Integration with Microsoft Defender for IoT (On-premises Management Console)	2.0.2	2024-11-07
Quick filter component	27.1.4	2025-07-31
Omnichannel Callback	2.0.7	2026-03-12
sn-app-analytics-workflow-source	8.0.1	2026-03-12
Strategic Spend Tracking for PPM	1.2.0	2025-12-11
Instance Security Center: Virtual Agent	3.0.0	2022-02-03
Technology Prime	1.0.4	2026-06-16
Finance Case Management	1.5.1	2026-06-16
Event Inquiry	1.4.0	2025-07-31
SOM - Prime	1.0.1	2026-04-09
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Operations Integration with Visa	3.4.0	2025-12-11
Microsoft Azure Traffic Manager Spoke	2.0.0	2024-11-07
Financial Services Document Management	1.3.1	2022-02-03
Patch Management Data Model	1.0.4	2025-05-01
Intelligent Servicing for Fraud	2.6.0	2026-03-12
Microsoft Azure DevOps Boards Spoke	3.1.0	2025-09-10
Event Inquiry	1.4.0	2025-07-31
Work Progress Status for SAFe	1.0.4	2025-06-05
Vulnerability Response Integration with Microsoft Defender for IoT (Azure)	2.0.2	2024-11-07
Metric Intelligence	2.7.11	2025-12-11
Digital Signature API	26.0.0	2024-08-01
Now Assist AI web agent	31.0.5	2026-06-16
Event Management Core	23.16.0	2026-06-16
Data Relationships Framework	11.0.0	2026-06-16
Invoice Case Self-Service	1.0.3	2026-05-05
Agent Client Collector Monitoring	3.16.1	2026-01-20
Intelligent Servicing for Fraud	2.6.0	2026-03-12
Automation Anywhere Spoke	1.2.1	2025-05-01
Jira Service Management Spoke	1.2.0	2025-10-16
Vulnerability Response Integration with Microsoft Defender for IoT (On-premises Management Console)	2.0.2	2024-11-07
@servicenow/now-score	29.0.8	2026-04-09
Performance Analytics Content Pack for FSO	1.12.1	2026-03-12
Microsoft Azure Virtual Network Spoke	2.0.0	2024-11-07
Omni-Experience Standard Feature Set	8.1.6	2026-04-09
Configure, Price and Quote for Telecommunications, Media and Technology - Advanced	1.0.1	2026-04-09
sn-ui-builder-templates	25.0.4	2024-02-01
PDF Extractor	28.2.1	2025-12-11
Order Operations Case Management	2.8.0	2026-06-16
Industrial Cyber Security Suite Advanced	1.0.1	2026-04-09
Invoice Self-Service	1.0.0	2026-03-12
sn-smart-assessment-connected	22.3.3	2026-06-16
DevOps Data Model	7.0.0	2026-06-16
Service Graph Connector for Microsoft Defender for IoT (Azure)	2.0.2	2024-11-07
Financial Services Operations Integration with Jack Henry jXchange	1.2.0	2025-07-31
Enterprise Asset Management for Facilities	1.0.0	2024-08-01
Related party	1.0.6	2023-02-02
Performance Analytics - Content Engagement Analytics	30.0.4	2025-01-30
Service Graph Connector for NOKIA NSP	1.2.1	2025-12-11
Dispute Rules Content Pack for Mastercard	3.0.0	2025-12-11
External Content Connectors Smartsheet	7.0.7	2026-05-28
sn-app-analytics-workflow-kpi	8.0.1	2026-03-12
Customer Request for Quote	1.0.0	2025-12-11
HR Multi Instance Integration for Provider	2.0.0	2025-07-31
Indoor Mapping Component	1.6.1	2026-06-16
Task Plan Templates	4.0.0	2026-06-16
Indoor Mapping	1.16.8	2026-06-16
@devsnc/sn-customer-information	25.2.0	2026-03-12
Conversation Evaluator	3.0.4	2026-06-16
Business domain	22.3.1	2026-06-16
On Call Scheduling for Service Operations Workspace	9.2.0	2026-06-16
Employee experience taxonomy	28.2.5	2025-12-11
Now Assist Platform Skills	3.0.3	2026-06-16
Security Operations Shodan Integration	10.4.1	2024-08-01
Lucidchart Integration	2.4.1	2025-01-30
Threat Intelligence Security Center integration with Elasticsearch	3.0.4	2025-05-01
Microsoft Entra ID Integration for Password Reset	3.0.3	2025-01-30
Emergency Self Report	1.21.0	2025-07-31
Impact Value Management - App Engine	2.1.0	2025-01-30
Care Team Operations AI agent collection	2.0.1	2026-05-05
Personal Lines Underwriting	2.5.0	2026-03-12
Service Graph Connector for Microsoft Defender for IoT (On-premises Management Console)	2.0.2	2024-11-07
Vulnerability Response Mobile	11.1.1	2023-05-04
External Content Connectors Amazon S3	7.0.7	2026-05-28
Performance Analytics - Content Engagement Analytics	30.0.4	2025-01-30
Product Configurator	1.0.1	2024-11-07
Financial Services Operations Integration with Mastercard	2.0.0	2025-12-11
CPQ - Foundation	1.0.1	2026-04-09
Financial Services Document Management	1.3.1	2022-02-03
HR Multi Instance Integration Base	2.0.0	2025-07-31
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Process Mining for Telecommunications	5.0.0	2024-02-01
Legal Virtual Agent Conversations	1.3.2	2023-05-04
CrowdStrike Falcon EDR Integration for Threat Intelligence Security Center	3.0.0	2024-11-07
HR Multi Instance Integration for Consumer	2.0.0	2025-07-31
AWS OpsWorks Spoke	1.0.2	2023-09-20
Financial Services Remote Tables	1.5.0	2026-03-12
Financial Services Remote Tables	1.5.0	2026-03-12
Predictive Intelligence for User Reported Phishing	10.3.7	2024-09-10
Order Management Portal	2.1.0	2025-07-31
Guided Decisions Experience	39.0.2	2025-12-11
FSC Common - Prime	1.2.0	2026-06-16
Now Assist for FSC Common	7.0.0	2026-06-16
App Engine Management Center	29.2.1	2026-06-16
Now Assist for Operational Sustainability	22.3.2	2026-06-16
DocIntel Vision AI Agent	2.0.1	2026-06-16
sn-nlq-query-input	30.0.1	2026-03-12
Atlassian Jira Integrations Common	2.4.2	2025-12-23
Financial Services Business Lifecycle	3.6.0	2026-03-12
sn-par-analytics-list	29.0.8	2026-04-09
Twilio Spoke	1.2.0	2023-02-02
Coupa Spoke	4.14.0	2025-10-16
Indoor Mapping for Assets	1.0.2	2025-10-16
ERP Customization Mining	7.0.5	2025-05-01
Performance Analytics for Security Incident Response	10.5.2	2025-05-01
AWS IAM Spoke	1.1.0	2023-07-06
Service Graph Connector for Google Console	1.0.0	2024-08-01
sn-app-analytics-workflow-source	8.0.1	2026-03-12
COVID-19 Global Health Data Set	1.20.3	2024-05-09
SPM Benchmarking	1.0.0	2022-11-03
Telecommunications, Media and Technology - Foundation	1.0.4	2026-06-16
CDM File Uploader	1.0.1	2023-11-02
AWS Translate Spoke	1.0.0	2022-11-03
GovNotify Spoke	1.2.0	2025-09-10
External Content Connectors Microsoft Teams	7.0.7	2026-05-28
Microsoft Azure Sentinel Incident Ingestion Integration For Security Operations	11.2.3	2026-05-05
sn-app-analytics-workflow-kpi	8.0.1	2026-03-12
Context Menu Component for Configuration Data Management UI	1.2.1	2023-05-04
ISA Equipment Model	4.0.0	2026-06-16
Financial Services Complaint Management	2.6.0	2026-03-12
Process Mining Content Pack for CSM	23.2.0	2025-07-31
sn-ui-builder-templates	25.0.4	2024-02-01
Threat Intelligence Security Center integration with Splunk Search	3.0.5	2025-03-12
sn-ui-builder-templates	25.0.4	2024-02-01
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
sn-ui-builder-templates	25.0.4	2024-02-01
@now-par-components/sn-par-additional-group-by	29.0.8	2026-04-09
FSO Process Mining Content Pack	1.8.2	2025-07-31
Salesforce Marketing Cloud Spoke	1.5.1	2025-03-12
Contact Tracing	1.30.0	2025-07-31
Care Team Mobile	1.2.0	2026-03-12
Pluralsight Spoke	1.2.1	2025-05-01
IT Discovery for OT Networks	2.0.5	2025-05-01
Status Report UI Component for MSIM Workspace	1.0.2	2024-11-07
DevOps Config Policy Content Pack	1.6.0	2023-11-02
sn-nlq-query-input	30.0.1	2026-03-12
Customer Request for Quote Data Model	1.0.0	2025-12-11
sn-ui-builder-templates	25.0.4	2024-02-01
Jack Henry jXchange Spoke	2.1.0	2025-07-31
SuccessFactors Learning Spoke	1.0.0	2025-01-30
Order Case Self Service	1.4.3	2026-06-16
Now Assist for Field Service Management (FSM)	10.0.1	2026-06-16
Meeting CAB	9.2.0	2026-06-16
Agency Support Model	3.0.0	2026-06-16
CIO Dashboard	2.1.1	2025-12-11
Commercial Lines Claims	4.4.0	2026-03-12
@now-par-components/sn-par-date-input	29.0.8	2026-04-09
Cloud Deployment Automation	1.0.3	2024-12-05
Portal navigation demo	27.0.0	2025-06-05
Dispute Rules Content Pack for Nacha	1.0.0	2025-12-11
SmartRecruiters Spoke	1.0.0	2021-11-18
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Technology Foundation	1.0.4	2026-06-16
Insurance claims	1.2.2	2026-03-12
DocuSign Activities for PAD	1.1.3	2023-01-12
Financial Services Know Your Customer	2.5.0	2026-03-12
Service Graph Connector Integration for Claroty CTD	2.1.8	2025-05-01
Service Graph Connector Dependencies	1.0.0	2021-01-21
FSO - Advanced	1.0.0	2026-04-09
Subscription Management v2	6.4.3	2026-06-16
sn-ui-builder-templates	25.0.4	2024-02-01
Smart Assessment Collaboration	22.3.0	2026-06-16
Order Management Portal	2.1.0	2025-07-31
Individual Life Claims	1.4.0	2026-03-12
Indoor Mapping Service	1.0.8	2025-12-11
sn-app-analytics-workflow-kpi	8.0.1	2026-03-12
Digital Product Release Workspace	2.3.0	2025-12-11
Risk Scoring for Security Exposure Management	30.1.3	2026-01-20
External Content Connectors Slack	7.0.7	2026-05-28
Individual Life Servicing	2.5.0	2026-03-12
@servicenow/now-vis-navigator	29.0.8	2026-04-09
Product Configurator	1.0.1	2024-11-07
Recommended Actions - Advanced	12.0.1	2025-12-11
Performance Analytics Content Pack for FSO	1.12.1	2026-03-12
Financial Services Business Loan Operations	3.6.0	2026-03-12
Workspace Inspector	20.1.1	2025-05-01
Service Graph Connector for Observability - Dynatrace	1.13.1	2025-09-10
Financial Services Document Management	1.3.1	2022-02-03
Dispute Content Pack for US Regulations	1.1.3	2025-12-11
Card data security	1.0.1	2025-07-31
Personal Lines Underwriting	2.5.0	2026-03-12
@servicenow/now-vis-boxplot	29.0.8	2026-04-09
Emergency Exposure Management	1.27.0	2025-07-31
Secureworks Ticket Ingestion Integration for Security Operations	11.1.2	2026-02-05
SumTotal Spoke	1.1.0	2023-03-02
SurveyMonkey Spoke	2.0.6	2024-08-01
Integration Hub Usage Dashboards	3.0.0	2025-07-31
Vulnerability Response Integration with CISA	1.5.1	2025-07-31
Order Case Playbook	1.4.1	2025-12-11
Customer Request for Quote	1.0.0	2025-12-11
Operational Technology Manager	4.0.0	2026-06-16
PPM Collaboration	2.1.0	2024-11-07
Order Operations Case Management	2.8.0	2026-06-16
Financial Services Credit Operations	3.7.0	2026-03-12
Cybersecurity Executive Dashboard	2.4.3	2025-05-01
Financial Services Document Management	1.3.1	2022-02-03
Hiring Connector	7.0.0	2025-12-11
DEX Desktop Assistant	4.3.0	2026-06-16
Telecommunications Prime	2.0.1	2026-06-16
Financial Services Know Your Customer	2.5.0	2026-03-12
Individual Life Underwriting	2.5.0	2026-03-12
Care Team Portal	2.2.0	2026-03-12
Homepage deprecation help tool	2.0.2	2024-11-07
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
First Advantage Spoke	1.8.0	2025-11-06
Fortify Application Vulnerability Integration	2.7.1	2025-09-10
Mentoring	2.3.0	2026-06-16
Personal Lines Claims	4.4.0	2026-03-12
ITOM Mobile Agent	1.0.0	2025-05-01
Financial Services Document Management	1.3.1	2022-02-03
Vulnerability Response Integration with Agile Management	1.2.2	2025-07-31
Service Graph Connector for ExtraHop	2.0.3	2020-09-16
Guided Decisions Experience	39.0.2	2025-12-11
Public Sector Digital Services AI Agent Collection	1.3.1	2026-06-16
ISA Equipment Model	4.0.0	2026-06-16
sn-component-guidance-experience	41.0.0	2026-06-16
Financial Services Operations Integration with Jack Henry jXchange	1.2.0	2025-07-31
Microsoft OneDrive Spoke	2.8.1	2025-11-06
Emergency Outreach	1.34.0	2025-07-31
Dispute Rules Content Pack for Mastercard	3.0.0	2025-12-11
Agent Client Collector for Security Incident Response	20.2.0	2023-05-04
Threat Intelligence Security Center integration with Microsoft Defender for Endpoint	1.0.4	2025-06-05
Conversational Integration with Slack	6.0.6	2026-03-12
Financial Services Document Management	1.3.1	2022-02-03
Collaboration UI Component for Major Security Incident Management Workspace	1.2.1	2024-11-07
Attribute Pack	5.0.0	2025-07-31
Price Management	17.0.1	2026-06-16
Service Graph Connector for Microsoft Excel	4.0.0	2026-06-16
GRC: Vendor Portal	22.3.2	2026-06-16
Common Vendor Core	4.5.0	2026-06-16
FSO Process Mining Content Pack	1.8.2	2025-07-31
Order Management Portal	2.1.0	2025-07-31
MISP integration for Security Operations	1.4.4	2026-02-05
Microsoft Azure Artifacts Spoke	1.1.0	2024-11-07
Financial Services Operations Integration with Jack Henry jXchange	1.2.0	2025-07-31
MS Teams Activities for PAD	1.0.3	2023-01-12
Performance Analytics Content Pack for FSO	1.12.1	2026-03-12
Dispute Content Pack for US Regulations	1.1.3	2025-12-11
Performance Analytics - Content Engagement Analytics	30.0.4	2025-01-30
Commercial Lines Servicing	2.5.0	2026-03-12
Surveys for mobile	1.0.2	2021-09-16
Software Asset Management integration with Tableau	1.0.1	2024-08-01
policy-as-code-engine-ui	3.1.1	2025-07-31
Utility Actions Spoke	1.3.0	2024-10-03
Google Drive Spoke	2.3.0	2025-09-10
Google Chat Spoke	1.2.0	2025-09-10
Jenkins Spoke	2.3.0	2025-09-10
Financial Services Document Management	1.3.1	2022-02-03
Decision Builder	29.1.4	2026-04-09
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Now Assist in Conversational Spokes	1.0.0	2024-11-07
Sales Cart	2.1.0	2025-12-11
Performance Analytics Content Pack for Healthcare CDM	4.0.0	2024-05-09
Healthcare and Life Sciences Service Management Core	11.3.0	2026-03-12
Agent Client Collector for Visibility Content	1.9.0	2026-06-16
DevOps Vulnerability Integrations	7.0.0	2026-06-16
Record Page for Service Operations Workspace	9.2.0	2026-06-16
Password Reset for Service Operations Workspace	9.2.0	2026-06-16
Dispute Rules Content Pack for Visa	5.5.0	2025-12-11
Security Incident Response integration with Microsoft Defender for Endpoint	1.2.1	2026-02-05
HR Voice AI Agents	2.3.6	2026-06-16
Order Management Portal	2.1.0	2025-07-31
Product Capability Core	1.6.6	2026-03-12
Card data security	1.0.1	2025-07-31
@now-par-components/sn-par-trend-by	29.0.8	2026-04-09
Industrial Core	4.0.0	2026-06-16
GRC Employee User	19.0.1	2024-08-01
Redox Inbound Integration	6.0.0	2024-08-01
Context Rule Management	10.6.0	2026-06-16
Financial Services Operations Integration with Visa	3.4.0	2025-12-11
sn-ui-builder-templates	25.0.4	2024-02-01
Financial Services Business Loan Operations	3.6.0	2026-03-12
PDF Extractor	28.2.1	2025-12-11
Google Cloud Pub Sub Spoke	1.0.4	2024-09-10
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Cloud Action Library	1.4.0	2024-11-07
External Content Connectors Monday.com	7.0.7	2026-05-28
Flow Templates for CRM	1.0.3	2023-04-06
sn-app-kpi-details	8.0.1	2026-03-12
KnowBe4 Integration for SecOps	2.3.3	2024-12-05
Amazon SQS Spoke	1.0.1	2025-01-02
sn-scorecard-list	29.0.8	2026-04-09
CRM Flow Wizards	1.0.1	2023-04-06
Financial Services Operations Integration with FRISS	1.3.0	2026-03-12
API Service Graph Connector for Kong Konnect	1.0.0	2025-10-16
Instance Security Center: Virtual Agent	3.0.0	2022-02-03
Instance Security Center: NLU	3.0.1	2022-09-01
Instance Security Center: NLU	3.0.1	2022-09-01
YouTube Spoke	1.0.5	2025-07-10
ISA Equipment Model	4.0.0	2026-06-16
Event Inquiry	1.4.0	2025-07-31
IT Discovery for OT Networks	2.0.5	2025-05-01
sn-app-analytics-workflow-source	8.0.1	2026-03-12
Service Graph Connector for Microsoft Excel	4.0.0	2026-06-16
sn-app-analytics-workflow-source	8.0.1	2026-03-12
Credentials Core	1.2.0	2026-06-16
Care Team Mobile	1.2.0	2026-03-12
Microsoft Exchange Online for Security Operations	10.7.2	2026-01-20
Service Operations Workspace Integrations launchpad UI	27.1.1	2026-06-16
SLO - Foundation	1.2.0	2026-06-16
AI agents for SLO	2.0.3	2026-06-16
Digital Signature API	26.0.0	2024-08-01
AI Search RAG	6.1.0	2026-06-16
Smart Assessment Migration tools	22.3.1	2026-06-16
Microsoft Endpoint Configuration Manager for Investigation	9.2.0	2026-06-16
Commercial Lines Underwriting	2.5.0	2026-03-12
@now-par-components/sn-par-group-by	29.0.8	2026-04-09
Predictive Intelligence Store App	1.0.3	2025-12-11
DevOps Flow Wizards	1.1.1	2022-09-21
Flow Templates for Notifications	1.2.4	2024-06-06
Service Graph Connector for Tanium	1.8.2	2025-11-06
Performance Analytics for Sourcing and Procurement Operations	3.0.9	2024-08-01
Oracle Compute Engine Spoke	1.0.4	2022-12-01
Flow Templates for DevOps	1.1.3	2023-04-06
Service Graph Connector for Microsoft Intune	2.7.1	2025-10-16
Knowledge API	29.0.1	2026-03-12
Chat Zoom Connector	1.0.6	2023-01-12
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Bubble trend	1.0.0	2025-05-01
External Content Connectors Viva Engage	7.0.7	2026-05-28
sn-nlq-analytics	29.0.1	2026-03-12
Service Graph Connector for Microsoft Excel	4.0.0	2026-06-16
GRC: Crisis Management	11.0.2	2026-06-16
Individual Life Underwriting	2.5.0	2026-03-12
@now-par-components/sn-par-data-sources	29.0.8	2026-04-09
Customer Service with Request Management	2.1.0	2026-04-09
Human Resources Service Delivery Integration with Workday Learning	1.4.0	2025-07-31
Appointment calendar component	28.1.1	2025-12-11
Change Management for Field Service	1.1.2	2025-01-02
sn-app-analytics-workflow-kpi	8.0.1	2026-03-12
Security Incident Response Process Mining Content Pack	1.0.3	2026-03-12
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Instance Security Center: Virtual Agent	3.0.0	2022-02-03
Source-to-Pay Common Architecture	24.0.0	2026-06-16
Cloud Insights Billing	6.0.1	2024-04-04
Third-party Risk Management	22.3.3	2026-06-16
Record - vertical	22.3.1	2026-06-16
Service Graph Connector for Microsoft Defender for IoT (On-premises Management Console)	2.0.2	2024-11-07
Craft.co Integration for Supplier Lifecycle Operations	5.0.0	2026-06-16
DevOps Change Velocity	7.0.0	2026-06-16
Public Sector Digital Services Core	14.0.1	2026-06-16
Financial Services Operations Integration with Mastercard	2.0.0	2025-12-11
Amazon EC2 Spoke	1.4.0	2025-09-10
Synthetic Monitoring	1.4.4	2025-12-11
Opportunity Marketplace	2.7.0	2026-06-16
Order Case Playbook	1.4.1	2025-12-11
Matrix report	21.0.1	2025-07-31
Journey Accelerator	6.10.0	2026-06-16
Agent Workspace for HR Case Management	4.6.0	2026-06-16
Advanced Response Automation for Smart assessments	22.3.0	2026-06-16
sn-app-analytics-workflow-source	8.0.1	2026-03-12
DevOps Insights	7.0.0	2026-06-16
Data Model for SBOM	4.2.1	2025-12-11
Security Operations Reverse WHOIS Integration	10.5.0	2025-12-11
Service Graph Connector for OpenTelemetry	1.4.1	2024-05-09
Universal Request integration with Microsoft Teams	1.0.2	2022-12-01
Cloud Insights Billing	6.0.1	2024-04-04
Healthcare Computerized Maintenance Management System	7.0.0	2024-05-09
Threat Intelligence Security Center integration with WHOIS	5.0.4	2025-03-12
Instance Security Center: NLU	3.0.1	2022-09-01
Product Capability Core	1.6.6	2026-03-12
Healthcare Computerized Maintenance Management System	7.0.0	2024-05-09
Sales and Order Management for Technology Provider - Prime	1.0.3	2026-06-16
FSO - Prime	1.0.0	2026-04-09
Asset Management Common	15.1.2	2026-06-16
Unified Content Management	22.3.1	2026-06-16
Insurance claims	1.2.2	2026-03-12
Azure Active Directory User Mapping	1.11.0	2025-12-11
Microsoft Azure SQL Database Spoke	2.0.0	2024-11-07
X Spoke	2.3.0	2025-09-10
External Content Connectors Notion	7.0.7	2026-05-28
sn-nlq-analytics	29.0.1	2026-03-12
Performance Analytics - Content Engagement Analytics	30.0.4	2025-01-30
Now Assist for Public Sector Digital Services (PSDS)	2.2.2	2026-06-16
Dynamic Related Records for Configurable Workspace	25.7.0	2026-06-16
Conversation Insights	3.1.0	2026-06-16
UCF Spoke	1.1.0	2023-05-04
Record lookup connected component	28.0.1	2025-12-11
API Service Graph Connector for Azure API Management	2.2.0	2025-07-31
Service Graph Connector for SolarWinds	2.6.0	2025-07-31
Workplace PPE Inventory Management	1.18.0	2025-07-31
Personal Lines Servicing	2.5.0	2026-03-12
Breadcrumb navigation demo	27.0.0	2025-06-05
Microsoft SharePoint Online Spoke	2.10.0	2025-09-10
ServiceNow Remote Instance Spoke	2.2.9	2025-11-06
Enterprise Asset Management Advanced	1.0.0	2026-04-09
sn-dashboards-view	29.0.1	2026-03-12
Individual Life Servicing	2.5.0	2026-03-12
Software Asset Management for CPE support	1.0.0	2022-08-04
Site Reliability Operations	14.2.3	2024-05-09
Inventory Number Management	5.0.0	2025-07-31
Microsoft Azure Cosmos DB Spoke	2.0.0	2024-11-07
Guided Decisions	38.0.2	2025-12-11
sn-guided-action-experience	39.0.1	2025-12-11
sn-nlq-query-input	30.0.1	2026-03-12
CSM Data Classification	1.0.0	2025-07-31
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Header App Shell	23.0.0	2023-06-01
FSO - Advanced	1.0.0	2026-04-09
sn-app-kpi-details	8.0.1	2026-03-12
Customer Request for Quote	1.0.0	2025-12-11
Playbooks for Customer Service Management	6.5.1	2026-06-16
POM - Foundation	1.1.2	2026-06-16
Operational Technology Manager	4.0.0	2026-06-16
Product Catalog Advanced	10.3.0	2026-03-12
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Cisco Webex Meetings Spoke	2.3.3	2024-08-01
Lucidchart Diagramming Spoke	1.1.1	2024-01-04
OpenAI Generative AI Spoke	3.4.0	2025-07-31
Adobe Experience Platform Spoke	2.2.0	2025-01-02
Order Qualification Management	4.5.0	2026-06-16
Product Conditions Core	4.6.0	2026-06-16
GRC: Vendor Risk Management Workspace	22.3.2	2026-06-16
Now Assist for Telecommunications	2.0.1	2026-06-16
Advanced Work Assignment for Supplier Lifecycle Operations	6.0.0	2026-06-16
Remedial Actions Framework	9.2.0	2026-06-16
Advanced Work Assignment for Supplier Lifecycle Operations	4.0.0	2025-12-11
GoTo Spoke	2.0.1	2021-08-19
Order Management Portal	2.1.0	2025-07-31
UI Components of Collaboration for Configurable Workspaces	9.2.0	2026-06-16
On-Call UI Components for Configurable Workspaces	9.2.0	2026-06-16
News Integration for Supplier Lifecycle Operations	4.0.0	2025-12-11
Cisco Webex Teams Spoke	2.3.6	2025-12-11
Manufacturing Labor Common	1.3.1	2025-12-11
AI Agents for ACC	1.0.3	2026-04-09
Google Cloud Storage Spoke	1.1.1	2025-12-11
Financial Services Remote Tables	1.5.0	2026-03-12
AWS CloudFormation Spoke	1.1.4	2024-03-20
Flow Templates for HR Management	1.4.4	2023-04-06
FSO Process Mining Content Pack	1.8.2	2025-07-31
External Content Connectors Adobe Acrobat Sign	7.0.7	2026-05-28
Universal Request AI agent collection	1.0.9	2026-06-16
AES Decision Table Builder Templates	4.0.0	2023-02-02
Service Mapping Plus	1.17.2	2026-01-20
Fallout management	7.8.0	2026-06-16
IT Discovery for OT Networks	2.0.5	2025-05-01
ServiceNow Document Designer with Word	22.3.2	2026-06-16
Event Inquiry	1.4.0	2025-07-31
FSM - Foundation	2.0.1	2026-06-16
sn-next-best-action-list	39.0.0	2026-06-16
DevOps Integrations	7.0.0	2026-06-16
GRC: Advanced Risk Assessment	22.3.2	2026-06-16
sn-nlq-analytics	29.0.1	2026-03-12
@now-par-components/sn-par-refresh-frequency	29.0.8	2026-04-09
Source-to-Pay Operations with Contract Management Pro	2.0.1	2025-05-01
sn-ui-builder-templates	25.0.4	2024-02-01
@now-par-components/sn-par-draggable-list	29.0.8	2026-04-09
Workday HR Spoke	2.7.0	2025-12-11
Card data security	1.0.1	2025-07-31
Vulnerability Response	30.2.5	2026-01-20
External Content Connectors Miro	7.0.7	2026-05-28
sn-ui-builder-templates	25.0.4	2024-02-01
Performance Analytics Content Pack for Healthcare CDM	4.0.0	2024-05-09
sn-ui-builder-templates	25.0.4	2024-02-01
Healthcare Computerized Maintenance Management System	7.0.0	2024-05-09
Security Operations Metadefender Integration	10.5.0	2024-08-01
Microsoft Azure Resource Management Spoke	2.0.0	2024-11-07
Conversational Integration with Alexa	1.5.5	2024-08-01
Service Graph Connector Support Tools	1.0.0	2024-02-01
Performance Analytics Content Pack for Healthcare CDM	4.0.0	2024-05-09
CPQ Configurator	1.2.5	2025-10-14
@now-par-components/sn-par-breakdowns	29.0.8	2026-04-09
Microsoft Azure Automation Spoke	2.0.0	2024-11-07
Enterprise Asset Management for Healthcare Advanced	1.0.0	2026-04-09
Site Reliability Metrics	2.1.7	2023-11-02
Vulnerability Response Licensing and Usage	2.9.1	2026-01-20
Requester Experience Templates	1.0.0	2024-11-07
DEX for Microsoft 365	4.3.0	2026-06-16
Finance Operations Workspace	1.5.1	2026-06-16
Now Assist for Error Framework	1.0.3	2026-06-16
Export entities	3.3.1	2026-06-16
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Healthcare Computerized Maintenance Management System	7.0.0	2024-05-09
Redox Inbound Integration	6.0.0	2024-08-01
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Personal Deposit Operations	3.6.0	2026-03-12
Redox Inbound Integration	6.0.0	2024-08-01
Google Directory Spoke	1.5.2	2024-10-03
Order Qualification Management	4.5.0	2026-06-16
Financial Services Payment Operations	2.6.0	2026-03-12
Coaching with Learning Migration Utility	1.0.1	2021-09-16
Customer Service with Service Portfolio Management (SPM)	2.0.1	2025-01-30
GRC: Business User - Lite	18.0.0	2024-02-01
DEX Desktop Assistant	4.3.0	2026-06-16
Service Graph Connector for NOKIA NSP	1.2.1	2025-12-11
OT Manager Foundation	3.3.3	2026-06-16
Lead to Cash Core	1.9.0	2026-06-16
IT Service Management AI voice agent collection	1.4.0	2026-06-16
Guidance	43.0.0	2026-06-16
Career Assessment	3.3.0	2026-06-16
DevOps Workspace	7.0.0	2026-06-16
Node map Experience Component	27.3.0	2025-12-11
Vulnerability Crisis Management	1.0.1	2024-08-01
Shopping Hub Mobile	7.6.24	2025-07-31
Impact Value Management - CSM	2.1.0	2025-01-30
Microsoft Azure Blob Storage Spoke	2.0.0	2024-11-07
Healthcare Computerized Maintenance Management System	7.0.0	2024-05-09
Financial Services Document Management	1.3.1	2022-02-03
Dispute Rules Content Pack for Nacha	1.0.0	2025-12-11
Flow Templates for IntegrationHub Enterprise	1.0.2	2023-04-06
Performance Analytics Content Pack for Healthcare CDM	4.0.0	2024-05-09
Microsoft Azure Managed Storage Spoke	2.0.1	2024-11-07
Scrum Common	1.4.5	2025-01-30
Password Reset integration with Okta	1.1.2	2023-04-06
Group Life Servicing	2.5.0	2026-03-12
Microsoft Security Response Center Spoke	1.3.0	2025-09-10
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
External Content Connectors Hubspot	7.0.7	2026-05-28
Process Mining for Telecommunications	5.0.0	2024-02-01
sn-hla-admin-experience	1.0.2	2026-01-20
Source-to-Pay Integration Framework	14.0.2	2026-06-16
Saba Spoke	1.2.2	2026-06-16
GRC: Profiles	22.3.3	2026-06-16
Operational Sustainability Management	22.3.1	2026-06-16
Service Operations Workspace Admin Center	9.2.0	2026-06-16
Financial Services Document Management	1.3.1	2022-02-03
Workplace Calendar Synchronization	3.3.0	2025-12-11
Manufacturing Recall Claim Management	1.3.3	2025-12-11
Browser Extension for Employee Center	1.1.1	2025-12-11
Oracle HCM Cloud Spoke	4.3.0	2025-12-11
Product Catalog Advanced	10.3.0	2026-03-12
BCM mobile app	9.1.3	2025-12-11
Flow Designer - Designer	29.1.0	2026-04-09
Hardware Asset Management for Zero Touch Mobility	12.0.0	2025-01-30
Multi-case creation framework	2.1.0	2025-07-31
Process Mining for Source-to-Pay Operations	1.0.1	2024-08-01
Service Graph Connector for NOKIA Altiplano	1.2.1	2025-12-11
IBM QRadar Integration for Security Operations	10.3.7	2024-11-07
HR Voice AI Agents	2.3.6	2026-06-16
Personal Lines Servicing	2.5.0	2026-03-12
Learning	5.7.0	2026-06-16
sn-ui-builder-templates	25.0.4	2024-02-01
GRC Compliance Case Management Full Access	18.1.1	2024-06-06
Dispute Rules Content Pack for Nacha	1.0.0	2025-12-11
Hardware Asset Management	15.0.2	2026-06-16
CHRO Dashboard	2.0.4	2025-12-11
Professional Data Model	1.1.0	2025-12-11
Financial Services Operations Integration with FRISS	1.3.0	2026-03-12
Workday Financials Spoke	2.1.0	2025-07-31
Amazon Alexa Spoke	1.1.0	2024-11-07
Access Management Flow Wizards	1.0.1	2021-09-16
sn-rack	4.0.0	2025-07-31
Administration for Security Exposure Management	30.1.4	2026-01-20
Discovery Admin Workspace	1.12.0	2025-12-11
DevOps Config	5.2.0	2024-11-07
Core Business Suite Analytics	3.1.0	2026-06-16
Google Cloud Translator Service Spoke	3.2.6	2025-05-01
Financial Services Client Lifecycle	3.6.0	2026-03-12
AWS Elastic Load Balancing Spoke	1.0.1	2022-09-01
Digital Signature API	26.0.0	2024-08-01
Application Service Extensions	1.1.7	2024-11-07
Conversational Integration with Google Business Messages	1.1.1	2024-02-01
Performance Analytics Content Pack for Cloud Resources	1.5.0	2024-11-07
Notify Connector for Microsoft Teams	2.10.0	2025-12-11
Atlassian Administration Spoke	1.0.1	2025-01-30
Asset Shipments	1.0.0	2026-03-12
Security Simulation and Training Integration for SecOps	2.1.3	2024-05-09
Performance Analytics Content Pack for Healthcare CDM	4.0.0	2024-05-09
Redox Inbound Integration	6.0.0	2024-08-01
Microsoft Dynamics 365 for Finance and Operations Spoke	2.4.3	2026-01-20
Financial Services Operations Integration with Socure	1.2.0	2026-03-12
Privacy Employee User	19.0.1	2024-08-01
Resizable panes component	28.0.3	2025-12-11
AI Search Admin Console	9.0.5	2026-06-16
Financial Services Personal Loan Operations	3.6.0	2026-03-12
CFO Dashboard	2.0.1	2025-12-11
Invicti Application Vulnerability Integration	1.2.1	2024-11-07
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Outlook Actionable Messages	4.7.0	2026-06-16
sn-ui-builder-templates	25.0.4	2024-02-01
Universal Task	2.8.0	2026-06-16
Attribute propagation	9.4.0	2026-06-16
sn-csm-custom-activity-tile	4.3.1	2026-03-12
FSO Process Mining Content Pack	1.8.2	2025-07-31
Security Incident Response - Prime	1.0.7	2026-06-16
Financial Services Document Management	1.3.1	2022-02-03
@servicenow/now-vis-bar	29.0.8	2026-04-09
Financial Services Payment Operations	2.6.0	2026-03-12
Google Compute Engine Spoke	1.0.5	2024-09-10
Conversational Integration with Microsoft Teams	10.3.1	2026-03-12
External Content Connectors ServiceNow Instance	7.0.7	2026-05-28
sn-ui-builder-templates	25.0.4	2024-02-01
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Personal Deposit Operations	3.6.0	2026-03-12
Creator Studio Configurations	28.2.1	2025-12-11
sn-ui-builder-templates	25.0.4	2024-02-01
ServiceNow Voice UI components	3.8.0	2026-02-05
Enterprise Asset Management for Healthcare	1.1.2	2026-03-12
DEX for Microsoft 365	4.3.0	2026-06-16
Alert Rules Management	18.15.9	2026-06-16
GRC: Business Continuity Management - Core	11.0.1	2026-06-16
Financial Services Document Management	1.3.1	2022-02-03
Microsoft Azure AI Speech Spoke	1.0.1	2025-06-05
ServiceNow Studio for App Engine	28.2.1	2025-12-11
Requirement Intake Diagram	1.0.1	2024-12-05
Microsoft Endpoint Configuration Manager Spoke	1.8.1	2025-06-05
Group Life Underwriting	2.5.0	2026-03-12
SharePoint Online Search Connector	6.1.2	2024-11-07
GRC: Performance Analytics Premium Integration	19.1.0	2024-11-07
sn-nlq-query-input	30.0.1	2026-03-12
Threat Intelligence Security Center integration with Shodan	1.0.7	2025-05-01
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Performance Analytics - Portal Analytics	29.1.1	2025-05-01
Flow Summarization	29.1.2	2026-04-09
@now-par-components/sn-par-number-format	29.0.8	2026-04-09
Performance Analytics Content Pack for Healthcare CDM	4.0.0	2024-05-09
FDIH Dashboard	25.0.5	2024-11-07
Google Cloud Functions Spoke	1.0.3	2025-06-05
Microsoft Dynamics 365 Spoke	1.1.0	2025-07-31
Google Identity And Access Spoke	1.1.1	2022-09-01
Safe Workplace suite	1.34.2	2025-07-31
Personal Lines Claims	4.4.0	2026-03-12
Creator Studio	28.2.1	2025-12-11
External Content Connectors Trello	7.0.7	2026-05-28
Talent feedback	1.3.0	2026-06-16
Vulnerability Response Integration with Microsoft Defender for IoT (On-premises Management Console)	2.0.2	2024-11-07
Common Guidances	14.0.0	2026-06-16
Configuration Data Management	5.0.2	2024-03-20
Security Incident Response Mobile	10.4.0	2024-11-07
Site Reliability Metrics UX	2.1.7	2023-11-02
Amazon RDS Spoke	1.0.5	2025-06-05
Procurement File Transfer Framework	2.2.2	2023-05-04
Sales and Service API Core	7.3.0	2026-06-16
Supplier Collaboration Portal	11.0.0	2026-06-16
Investigation Framework	9.2.0	2026-06-16
Supplier Relationship and Performance Management	10.0.0	2026-06-16
Jamf Spoke	1.2.1	2025-12-11
Product Catalog Management Portal	2.2.0	2025-12-11
GRC: Privacy Lite User	19.0.0	2024-08-01
Project Status Report	1.1.0	2023-02-02
sn-ui-builder-templates	25.0.4	2024-02-01
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Equifax Spoke	1.0.0	2023-08-03
Google Cloud Load Balancer Spoke	1.0.2	2023-09-07
Now Assist for Enterprise Asset Management	1.0.1	2026-04-09
Instance Security Center: Virtual Agent	3.0.0	2022-02-03
Microsoft Dynamics CRM Spoke	1.9.0	2025-11-06
Instance Security Center: NLU	3.0.1	2022-09-01
Amazon Route 53 Spoke	1.0.2	2022-12-01
Secureworks CTP Spoke	1.0.3	2022-09-21
HR Flow Wizards	1.1.0	2022-05-05
Oracle Object Storage Management Spoke	1.0.3	2022-09-21
sn-ui-builder-templates	25.0.4	2024-02-01
Asset Audit Response AI Advanced	1.0.0	2026-04-09
Service Bridge for Public Sector Digital Services (PSDS)	1.0.2	2025-05-01
sn-dashboards-view	29.0.1	2026-03-12
Microsoft Integrations - Core	5.8.1	2025-12-11
ITOM Configuration Console	28.1.1	2026-06-16
Product Catalog Management Portal	2.2.0	2025-12-11
Digital Integration Management	1.6.1	2026-06-16
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
sn-ui-builder-templates	25.0.4	2024-02-01
iManage Spoke	1.1.6	2026-01-20
HR Service Delivery integration with Oracle HCM	1.0.10	2024-11-07
Field Service NLU Model for Virtual Agent Conversations	1.3.0	2025-07-31
External Content Connectors Zendesk	7.0.7	2026-05-28
sn-nlq-query-input	30.0.1	2026-03-12
Security Operations 'Have I been pwned?' Integration	10.5.1	2025-03-12
Performance Analytics - Content Engagement Analytics	30.0.4	2025-01-30
Microsoft Azure Virtual Machine Spoke	2.0.0	2024-11-07
AWS Elastic Beanstalk Spoke	1.0.3	2024-06-06
sn-nlq-analytics	29.0.1	2026-03-12
Configure, Price an Quote for Technology Provider - Foundation	1.0.2	2026-04-09
AI Agents for Employee Experience	2.3.1	2026-06-16
@devsnc/sn-vtb	26.0.0	2025-12-11
Process Automation Experience Demo	24.1.4	2024-10-03
Virtual Agent for Source-to-Pay Operations	3.11.0	2025-07-31
Amazon Bedrock Spoke	1.5.0	2026-06-16
Planned Maintenance Management	2.14.0	2026-06-16
Now Assist for Workplace Service Delivery (WSD)	1.1.13	2026-06-16
@devsnc/sn-devops-pipeline	21.0.5	2022-08-04
News Integration for Supplier Lifecycle Operations	6.0.0	2026-06-16
sn-app-analytics-workflow-kpi	8.0.1	2026-03-12
Performance Analytics - Portal Analytics	29.1.1	2025-05-01
sn-dashboards-view	29.0.1	2026-03-12
Notification Flow Wizards	2.0.1	2022-09-21
Oracle Virtual Cloud Network Spoke	1.0.4	2022-12-01
Service Graph Connector for NOKIA Altiplano	1.2.1	2025-12-11
Amazon DynamoDB Spoke	1.0.1	2022-09-01
Performance Analytics - Portal Analytics	29.1.1	2025-05-01
APO - Prime	1.2.0	2026-06-16
Conversational SMS Integration with AWS End User Messaging	1.0.2	2025-01-30
sn-nlq-query-input	30.0.1	2026-03-12
External Content Connectors Workvivo	7.0.7	2026-05-28
Trello Spoke	1.4.0	2025-11-06
GRC: Virtual Agent	19.1.0	2024-11-07
Performance Analytics - Content Engagement Analytics	30.0.4	2025-01-30
Care Team Portal	2.2.0	2026-03-12
GRC Case Management Core	22.3.3	2026-06-16
Performance Analytics - Portal Analytics	29.1.1	2025-05-01
Employee Readiness Surveys	1.5.3	2025-07-31
Vulnerability Solution Management	10.4.3	2022-12-01
External Content Connectors Jira Cloud	7.0.7	2026-05-28
Adobe Sign Spoke	2.7.2	2025-10-16
Process Mining for Telecommunications	5.0.0	2024-02-01
Performance Analytics Content Pack for Agile 2.0	1.4.6	2025-12-11
Slack Spoke	1.8.0	2025-09-10
Amazon CloudWatch Spoke	1.0.2	2022-12-01
Conversational Integration with Facebook Messenger	3.0.8	2025-12-11
Service Graph Connector for AWS	2.12.1	2025-10-16
CPRO Dashboard	2.0.5	2025-12-11
Spend and Savings Management	5.0.2	2026-06-16
Post Assessment Actions for Smart Assessments	22.3.2	2026-06-16
Ethoca Spoke	3.0.1	2025-07-31
Financial Services Document Management	1.3.1	2022-02-03
Natural Language Understanding Models for Sourcing and Procurement Operations	2.0.5	2023-05-04
ER integration with NAVEX	1.1.1	2024-02-01
Work Progress Status for Agile Teams	1.0.4	2025-06-05
Amazon Connect Spoke	1.2.0	2025-03-12
Inbound API Integration Usage	1.1.9	2026-03-12
Security Operations Palo Alto Networks - WildFire	10.4.0	2025-01-30
Security Support Orchestration	12.13.4	2025-01-30
Legal Tracker Spoke	1.0.4	2025-01-30
CSM and FSM Configurable Workspace Integrations	26.0.0	2026-03-12
Service Graph Connector for Infoblox	1.4.0	2025-07-31
Retry Handler Framework	1.0.2	2022-09-21
Performance Analytics - Portal Analytics	29.1.1	2025-05-01
Task activity timeline	25.4.0	2025-12-11
Service Graph Connector for VMware Workspace ONE UEM	1.8.0	2025-07-31
API Service Graph Connector for Apigee X	2.2.2	2025-10-16
Performance Analytics Content Pack for Healthcare CDM	4.0.0	2024-05-09
Healthcare Operations Core	2.3.0	2026-03-12
GRC: Risk Heatmap	22.3.2	2026-06-16
Industrial Cyber Security Suite Foundation	1.0.1	2026-04-09
sn-ui-builder-templates	25.0.4	2024-02-01
Customer Contracts and Entitlements	13.1.0	2026-02-05
Formula builder connected	22.3.1	2026-06-16
Performance Analytics - Content Engagement Analytics	30.0.4	2025-01-30
Aha! Spoke	1.7.2	2026-01-20
Performance Analytics - Portal Analytics	29.1.1	2025-05-01
ServiceNow Voice for CSM	3.10.0	2026-02-05
Advanced AI Search Management Tools	8.0.1	2025-12-11
Financial Services Document Management	1.3.1	2022-02-03
@now-par-components/sn-par-popover	29.0.8	2026-04-09
Slack Activities for PAD	1.0.3	2023-01-12
ServiceNow Voice	5.0.1	2026-02-05
Blue Prism Spoke	1.0.2	2022-09-21
Financial Services Document Management	1.3.1	2022-02-03
GRC: Common Dashboard Elements	18.1.4	2024-06-06
Event Inquiry	1.4.0	2025-07-31
Customer Data Models for B2B2C	2.1.0	2025-07-31
Splunk Search Integration for Security Operations	10.5.0	2025-07-31
Snowflake Spoke	1.0.3	2025-09-10
Wrike Spoke	1.3.0	2025-09-10
@servicenow/now-vis-pie	29.0.8	2026-04-09
Dispute Content Pack for US Regulations	1.1.3	2025-12-11
Workplace Indoor Map Component	1.1.1	2024-08-01
Document Service Framework for OneDrive	3.0.0	2025-07-31
Service Graph Connector for GCP	1.11.0	2025-10-16
sn-app-analytics-workflow-kpi	8.0.1	2026-03-12
Talent Development Core	5.5.0	2026-06-16
Performance Analytics - Content Engagement Analytics	30.0.4	2025-01-30
Portfolio Planning with PPM, Agile 2.0, and SAFe	4.7.0	2026-06-16
@now-par-components/sn-par-metricbase	29.0.8	2026-04-09
DevOps Config Exporter Content Pack	2.3.0	2023-08-03
Performance Analytics - Content Engagement Analytics	30.0.4	2025-01-30
sn-par-multipivot-extension	29.0.8	2026-04-09
Financial Services Business Lifecycle	3.6.0	2026-03-12
Verifi Spoke	1.0.0	2024-08-01
sn-app-kpi-details	8.0.1	2026-03-12
Chat integration with Security Incident Management	1.2.10	2025-07-31
Issue Auto Resolution for HR	4.0.3	2024-06-06
Investment Funding	1.1.1	2024-05-09
HR Service Delivery Portal UI Components	1.0.5	2024-05-09
@now-par-components/sn-par-visualization-header	29.0.8	2026-04-09
FSO Process Mining Content Pack	1.8.2	2025-07-31
User Experience Analytics API	3.1.2	2024-02-01
FSO - Prime	1.0.0	2026-04-09
@now-par-components/sn-par-colors	29.0.8	2026-04-09
ServiceNow Kafka Consumer	1.0.1	2023-04-06
External Content Connectors Lucid	7.0.7	2026-05-28
Voice Controls Simulator Tool	1.1.0	2025-12-11
DevOps Feature Flag Integrations	7.0.0	2026-06-16
Risk Assessments for Supplier Lifecycle Operations	4.0.0	2026-06-16
sn-nlq-analytics	29.0.1	2026-03-12
sn-ui-builder-templates	25.0.4	2024-02-01
CISO Dashboard	2.0.5	2025-12-11
Gmail Spoke	1.3.3	2025-12-11
Policy as Code Engine	3.2.1	2025-12-11
Claim Common	2.3.3	2025-12-11
Customer Life Cycle Management Self Service	2.1.1	2025-12-11
Manufacturing Recall Claim Management Advanced	1.1.1	2025-12-11
Digital Product Release	2.3.2	2025-12-11
Health and Safety Incident Management OSHA Content Pack	11.0.0	2025-12-11
@now-par-components/sn-par-pillar	29.0.8	2026-04-09
Infoblox Spoke	2.0.4	2024-03-20
sn-guided-action-playbook-card	33.0.1	2025-12-11
Enterprise Architecture Cloud Assessment	1.0.1	2025-01-30
Invoice Self-Service	1.0.0	2026-03-12
Voice Controls Simulator Tool	1.1.0	2025-12-11
sn-component-guidance-experience	41.0.0	2026-06-16
Security Center	3.2.5	2026-06-16
Threat and alert data feeds for Crisis Management	11.0.1	2026-06-16
Broadcom Rally Integration with DevOps	7.0.0	2026-06-16
Task Communications Management UI Components for Configurable Workspaces	9.2.0	2026-06-16
sn-app-kpi-details	8.0.1	2026-03-12
Craft.co Integration for Supplier Lifecycle Operations	4.0.0	2025-12-11
@now-par-components/sn-par-color-selector	29.0.8	2026-04-09
Employee Center for Microsoft Viva Connections	2.0.8	2025-07-31
Kubernetes Spoke	1.3.0	2025-09-10
Enterprise Asset Management for DCNAM Advanced	1.0.0	2026-04-09
Service Graph Connector for Jamf	2.14.4	2025-09-10
Oracle Netsuite Spoke	1.0.3	2025-09-10
Profanity filter for agent chat	3.0.12	2024-11-07
Conversational Interfaces - Diagnostics	2.2.1	2024-11-07
Virtual Agent Topic Recommendations	4.5.5	2024-08-01
Financial Services Document Management	1.3.1	2022-02-03
@now-par-components/sn-par-scorecard-metrics	29.0.8	2026-04-09
sn-ui-builder-templates	25.0.4	2024-02-01
Document Template integration with DocuSign	1.7.1	2026-03-12
Now Assist for Integration Hub	2.2.1	2025-11-06
External Content Connectors Dropbox	7.0.7	2026-05-28
sn-ui-builder-templates	25.0.4	2024-02-01
@devsnc/sn-par-calendar-connected	29.0.8	2026-04-09
Healthcare Computerized Maintenance Management System	7.0.0	2024-05-09
sn-dashboards-view	29.0.1	2026-03-12
CSM Configurable Workspace Lookup and Verify	26.0.0	2026-03-12
Compatibility Management	6.6.0	2026-06-16
@now-par-components/sn-par-metrics	29.0.8	2026-04-09
FSO - Foundation	1.0.0	2026-04-09
Asset Management - Procurement Integration	1.0.1	2024-11-07
CSM Configurable Workspace	26.0.2	2026-03-12
Employee Experience VA Components	1.0.0	2023-08-03
sn-attach-article-guidance	31.0.0	2026-06-16
DevOps Integration with Argo CD	7.0.0	2026-06-16
Agent Client Collector for Investigation	9.2.0	2026-06-16
Product Offering Recommendations	1.2.0	2025-12-11
Conversational IVR with Amazon Connect	1.6.3	2025-07-31
Customer Life Cycle Management Workflows	5.1.1	2025-12-11
Miro Spoke	3.3.1	2025-12-11
Employee Center Pro Kiosk	2.3.4	2025-12-11
Planned Task Common	1.1.0	2025-12-11
McAfee ePO Integration for Security Operations	10.6.0	2025-12-11
Manufacturing Sales Promotion Management Advanced	1.3.1	2025-12-11
@now-par-components/sn-par-ranges	29.0.8	2026-04-09
HR Success Dashboard indicators	1.0.15	2025-05-01
IT Discovery for OT Networks	2.0.5	2025-05-01
Performance Analytics Content Pack for Healthcare CDM	4.0.0	2024-05-09
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Instance Security Center: Virtual Agent	3.0.0	2022-02-03
@now-par-components/macroponent-provider	29.0.8	2026-04-09
Zoom Spoke	4.6.2	2026-01-20
FSO Process Mining Content Pack	1.8.2	2025-07-31
UX Commons	27.0.2	2025-07-31
Service Graph Connector for Akamai API Security	1.0.0	2025-10-16
Qualtrics Spoke	1.3.0	2025-11-06
Third-party Risk Due Diligence	22.3.1	2026-06-16
@now-par-components/sn-par-scorecard-aggregates	29.0.8	2026-04-09
Cloud Migration Assessment	1.4.0	2024-11-07
Oracle Peoplesoft Financial Spoke	1.1.0	2024-03-07
Customer Request for Quote Data Model	1.0.0	2025-12-11
Employee Center Pro	42.0.2	2026-06-16
Impact Value Management - SECOPS	3.0.3	2025-12-11
Impact Value Management - App Engine	2.1.0	2025-01-30
sn-attach-article-guidance	31.0.0	2026-06-16
sn-ui-builder-templates	25.0.4	2024-02-01
Employee Health Screening	1.28.0	2025-07-31
Financial Services Document Management	1.3.1	2022-02-03
Conversational SMS Integration with Twilio	4.2.4	2025-12-11
Recommended Actions - Advanced	12.0.1	2025-12-11
@now-par-components/sn-par-toggle	29.0.8	2026-04-09
Security Incident Response Integration with Zscaler	11.2.3	2026-02-05
Conversational SMS Service Channel	2.0.23	2026-03-12
Healthcare Computerized Maintenance Management System	7.0.0	2024-05-09
Service Operations Workspace Express List App	27.1.2	2026-06-16
Health and Safety Testing	1.27.0	2025-07-31
Safe Workplace suite Professional	1.25.2	2025-07-31
Workflow Studio	29.1.1	2026-04-09
Agile Development v2	1.1.0	2023-02-02
Confluent Kafka REST Proxy Spoke	1.0.0	2021-03-11
Okta Spoke	4.7.1	2025-11-06
Spoke Generator	4.2.4	2026-03-12
Conversational Analytics	9.1.3	2026-03-12
sn-app-analytics-workflow-kpi	8.0.1	2026-03-12
Threat Intelligence Security Center integration with VirusTotal	3.0.3	2025-03-12
GitHub Spoke	3.5.1	2026-01-20
Microsoft Office add-in	22.3.0	2026-06-16
Supplier Operations	7.0.0	2026-06-16
Quick links component for Service Operations Workspace	9.2.0	2026-06-16
@now-par-components/sn-par-dot-walk	29.0.8	2026-04-09
Google Persistent Disk Spoke	1.0.2	2022-09-01
Agent Messaging Component	3.0.17	2026-03-12
Health dashboard for AI Control Tower	3.0.11	2025-12-12
Tableau Spoke	1.0.2	2024-08-01
Touchpoint Meeting	2.7.0	2026-06-16
Financial Services Operations Integration with Jack Henry jXchange	1.2.0	2025-07-31
sn-reusable-impact-framework	22.3.2	2026-06-16
HR taxonomy	1.2.1	2022-12-01
Service Catalog for mobile	29.0.7	2025-05-01
Commercial Lines Claims	4.4.0	2026-03-12
Microsoft Defender for Office365 Integration for SecOps	2.3.4	2024-12-05
Financial Services Operations Integration with Jack Henry jXchange	1.2.0	2025-07-31
Agent-Initiated Messaging Interface	1.0.22	2026-03-12
Financial Services Document Management	1.3.1	2022-02-03
Impact Value Management - SPM	3.0.1	2025-12-11
Universal Request for Source-to-Pay Operations	1.2.2	2026-06-16
Technology Advanced	1.0.4	2026-06-16
SLO - Prime	1.2.0	2026-06-16
Telecommunications Advanced	2.0.1	2026-06-16
360 degree relationship visualization	22.3.0	2026-06-16
sn-smart-assessment-designer	22.3.1	2026-06-16
Interceptor UI for Service Operations Workspace	9.2.0	2026-06-16
sn-par-forecast-config	29.0.8	2026-04-09
Virtual Agent Adapter Common	6.2.3	2026-03-12
sn-guided-action-playbook-card	33.0.1	2025-12-11
Enterprise Architecture - Prime	1.0.1	2026-06-16
Sales and Order Management for Technology Provider - Advanced	1.0.3	2026-06-16
Recommended Actions	42.0.0	2026-06-16
@now-par-components/sn-par-widget-header	29.0.8	2026-04-09
Safe Workplace for mobile	2.10.3	2025-07-31
Proactive Triggers	3.0.10	2025-12-11
Jira Spoke	6.0.1	2026-04-09
Instance Security Center: Virtual Agent	3.0.0	2022-02-03
Impact Value Management - CSM	2.1.0	2025-01-30
@servicenow/now-vis-dial	29.0.8	2026-04-09
Group Life Underwriting	2.5.0	2026-03-12
Conversational Integration with Workplace from Facebook	5.0.1	2025-01-30
Workspace Builder for App Engine	28.2.0	2025-12-11
Document Service Framework for Google Drive	3.0.0	2025-07-31
AI Security and Privacy	4.1.3	2026-05-06
Physical Assets	2.3.0	2026-03-12
Financial Services Operations Integration with Jack Henry jXchange	1.2.0	2025-07-31
sn-ui-builder-templates	25.0.4	2024-02-01
Flow Templates for Document Management	1.1.10	2023-04-06
sn-ui-builder-templates	25.0.4	2024-02-01
Looker Spoke	1.0.2	2025-01-30
Watershed integration for ESG	16.0.1	2023-02-02
IT Discovery for OT Networks	2.0.5	2025-05-01
HR Service Delivery Virtual Agent Conversations	24.2.8	2025-05-01
Plivo Spoke	1.2.0	2025-11-06
ACL Assessment for Reports	3.1.2	2025-01-30
sn-dashboards-view	29.0.1	2026-03-12
Impact Value Management - IRM	3.0.3	2025-12-11
ServiceNow Studio	29.2.6	2026-06-16
Performance Analytics - Content Engagement Analytics	30.0.4	2025-01-30
CCG Content Pack	1.3.12	2024-11-07
Docker Spoke	2.3.4	2025-07-10
Product Configurator	1.0.1	2024-11-07
Impact Value Management - APM	2.1.0	2025-01-30
GRC: Approver Configurator	22.3.0	2026-06-16
sn-formula-kit	1.0.1	2026-06-16
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Impact Value Management - HAM	3.0.1	2025-12-11
Sales and Order Management for Telecommunications, Media and Technology - Advanced	1.0.3	2026-06-16
Skills Industry Data	2.2.0	2026-06-16
Vault Console	2.1.0	2026-06-16
Task Intelligence for Customer Service	25.4.0	2025-12-11
HR Service Delivery for mobile	21.2.9	2025-12-11
Risk Assessments for Supplier Lifecycle Operations	3.0.0	2025-12-11
Manufacturing Repair Claim Management	1.3.3	2025-12-11
KPI Composer	4.3.1	2025-12-11
Idea Manager Dashboard	2.2.0	2025-12-11
Contracts and Entitlement Workflows	13.0.0	2025-12-11
GRC integration with Thomson Reuters Regulatory Intelligence	21.1.0	2025-12-11
Card data security	1.0.1	2025-07-31
Live CI View	19.1.2	2023-05-04
Process Automation Content	28.1.4	2025-09-10
Access Analyzer	6.0.6	2026-05-21
Dispute Rules Content Pack for Nacha	1.0.0	2025-12-11
Microsoft Azure Notification Hub Spoke	2.0.0	2024-11-07
External Content Connectors Admin	7.0.7	2026-05-28
External Content Connectors Docusign	7.0.7	2026-05-28
External Content Connectors Box	7.0.7	2026-05-28
External Content Connectors Adobe AEM	7.0.7	2026-05-28
External Content Connectors GitHub Enterprise Cloud	7.0.7	2026-05-28
External Content Connectors SN Docs	7.0.7	2026-05-28
External Content Connectors Workday	7.0.7	2026-05-28
File Explorer Component for Security Operations	1.2.13	2025-08-22
External Content Connectors Wordpress	7.0.7	2026-05-28
sn-circuit-map	5.0.0	2025-07-31
GRC Compliance Case Management Advanced	18.1.1	2024-06-06
Event Inquiry	1.4.0	2025-07-31
Healthcare Computerized Maintenance Management System	7.0.0	2024-05-09
External Content Connectors Confluence Cloud	7.0.7	2026-05-28
External Content Connectors Asana	7.0.7	2026-05-28
IT Service Management for Microsoft 365	2.11.1	2025-12-11
AI Agents for Customer Success Management	2.7.4	2026-06-16
Dispute Content Pack for US Regulations	1.1.3	2025-12-11
External Content Connectors Sharepoint Online	7.0.7	2026-05-28
sn-nlq-analytics	29.0.1	2026-03-12
Guided Decisions	38.0.2	2025-12-11
PagerDuty Spoke	1.5.1	2026-01-20
Financial Services Operations Integration with Socure	1.2.0	2026-03-12
Cloud Access Interface	1.0.8	2024-11-07
Vulnerability Response Integration with Atlassian Jira	1.0.4	2024-05-09
External Content Connectors Google Drive	7.0.7	2026-05-28
sn-dashboards-view	29.0.1	2026-03-12
Service Operations Workspace Link View	27.1.1	2026-06-16
Configurable Workspace for Order Management	15.2.0	2026-06-16
sn-ui-builder-templates	25.0.4	2024-02-01
CMDB Application for APIs and CLI	1.0.1	2021-07-22
Risk Assessments for Supplier Lifecycle Operations	3.0.0	2025-12-11
Advanced Work Assignment for Supplier Lifecycle Operations	4.0.0	2025-12-11
News Integration for Supplier Lifecycle Operations	4.0.0	2025-12-11
Security Operations Hybrid Analysis Integration	10.7.0	2026-02-05
sn-ui-builder-templates	25.0.4	2024-02-01
BMC Remedy Spoke	1.4.1	2024-10-03
External Content Connectors Application Suite	7.0.7	2026-05-28
Service Operations Workspace Integrations launchpad	27.1.5	2026-06-16
sn-docs	7.6.0	2026-06-16
@devsnc/sn-customer-information	25.2.0	2026-03-12
APO - Foundation	1.2.0	2026-06-16
Content Experiences	33.0.0	2026-06-16
Supplier Payment Optimization	6.0.0	2026-06-16
Flow Templates for Access Management	1.0.4	2023-04-06
Operational Technology Manager	4.0.0	2026-06-16
Financial Services Document Management	1.3.1	2022-02-03
AIOps Dashboards	26.3.1	2026-06-16
GRC: Risk Shared Common Components	22.3.2	2026-06-16
Content Publishing	37.0.1	2026-06-16
sn-ui-builder-templates	25.0.4	2024-02-01
Calendly Spoke	1.2.0	2023-08-03
Guided Self-Service in Employee Center	3.2.2	2025-12-11
sn-ui-builder-templates	25.0.4	2024-02-01
Service Exchange Base	2.3.10	2026-03-19
Workspace navigation and experience demo	27.1.1	2026-03-12
Security Integration Framework	13.12.1	2025-12-11
CSC Content Pack	1.7.0	2025-12-11
Workday ESG integration	21.1.1	2025-12-11
Security Posture Control Core	7.0.1	2025-12-11
Employee Travel Safety	1.22.0	2025-12-11
Contract Management Pro for Legal Service Delivery	3.0.2	2025-12-11
Digital Resilience Incident Reporting	21.1.1	2025-12-11
GRC: Composite Entity	21.1.1	2025-12-11
Service Operations Workspace Service Reliability Management (SRM) Common	6.5.3	2025-12-11
Service Builder	3.6.1	2025-12-11
sn-guided-action-playbook-card	33.0.1	2025-12-11
Asset Security Posture Management	5.5.1	2025-12-11
Microsoft Azure DevOps Integration for Agile Development	1.7.0	2025-12-11
Event Inquiry	1.4.0	2025-07-31
Workplace Service Delivery Suite	2.17.2	2025-12-11
Strategic Portfolio Management for Telecom Project Templates	2.0.0	2025-12-11
Healthcare Professional Data Model	1.3.0	2025-12-11
Navex EthicsPoint Spoke	1.0.3	2025-12-11
Document Template Integration with AdobeSign	1.7.0	2025-12-11
Lead Management Data Model	5.0.1	2025-12-11
ServiceNow ITOM/OT SU Licensing	3.11.0	2025-12-11
Mitigation Controls Monitoring	4.1.4	2025-12-11
Performance Analytics Content Pack for Legal Service Delivery	2.7.0	2025-12-11
Lead Management Application	5.0.0	2025-12-11
GRC: SIG Questionnaire Integration	21.1.0	2025-12-11
Configuration Compliance	15.5.3	2025-12-11
Impact Value Management - SECOPS	3.0.3	2025-12-11
Service Observability UI	1.10.12	2025-12-11
Impact Value Management - CSM	2.1.0	2025-01-30
Advanced Work Assignment for Supplier Lifecycle Operations	4.0.0	2025-12-11
Security Case Management common PAD artefacts	1.1.12	2026-01-20
PSDS - Prime	1.0.1	2026-04-09
Employee Experience VA topics and topic blocks	1.1.2	2023-05-04
sn-csm-custom-activity-tile	4.3.1	2026-03-12
Virtual Machine Management for Virtual Agent	3.0.11	2023-08-03
Summarization for Quote Management	1.1.0	2026-04-09
Vulnerability Response Common Workspace	30.2.7	2026-01-20
Order Management Portal	2.1.0	2025-07-31
Security Exposure Management Workspace	30.2.2	2026-01-20
Now Assist Troubleshooting	4.0.2	2025-07-31
IT Discovery for OT Networks	2.0.5	2025-05-01
Event Management Connectors	2.19.4	2026-06-16
CMDB and CSDM Data Foundations Dashboards	4.2.0	2025-12-11
Manufacturing Repair Claim Management Advanced	1.3.1	2025-12-11
Notify Webex Connector	1.4.0	2025-12-11
Tasks for mobile	27.1.0	2024-11-07
Now Assist for Playbook	28.0.1	2025-12-11
Qualys Integration for Security Operations	12.19.6	2025-12-11
Card data security	1.0.1	2025-07-31
SPW Jira Integrations	1.0.0	2025-12-11
Workplace Service Delivery Professional	1.4.0	2025-12-11
Vulnerability Response Integration with Black Duck	1.1.1	2025-12-11
Voice Controls Simulator Tool	1.1.0	2025-12-11
Vonage Spoke	1.2.0	2025-12-11
Service Graph Connector for NOKIA Altiplano	1.2.1	2025-12-11
OT Asset Management	2.2.0	2025-12-11
Telecom Discovery Patterns	1.0.2	2025-12-11
GRC: Workbench	21.1.0	2025-12-11
Sales Quota Data Model	1.1.0	2025-12-11
GRC: Privacy Case Management	21.1.0	2025-12-11
Cloud Workspace	2.2.0	2025-12-11
Microsoft SharePoint File Explorer Connector for Security Incident Response integration	1.3.0	2025-12-11
Risk Assessments for Supplier Lifecycle Operations	3.0.0	2025-12-11
DLP Incident Response integration with Symantec	1.3.1	2026-01-20
ITSM NLU Model for Virtual Agent Conversations	8.2.0	2025-05-01
Vulnerability Exposure Assessment	30.2.1	2026-01-20
Legal Mobile	5.6.0	2025-12-11
Dispute Content Pack for US Regulations	1.1.3	2025-12-11
Parallel Review and Feedback	21.1.0	2025-12-11
Card data security	1.0.1	2025-07-31
Performance Analytics - Portal Analytics	29.1.1	2025-05-01
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Financial Services Operations Integration with Jack Henry jXchange	1.2.0	2025-07-31
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Firewall Audits and Reporting	1.8.0	2025-12-11
Employee Readiness Core	1.42.0	2025-12-11
Financial Services Operations Integration with Jack Henry jXchange	1.2.0	2025-07-31
Guided Decisions	38.0.2	2025-12-11
Security Operations CrowdStrike Intelligence Integration	10.8.0	2025-12-11
Email Interaction Core	1.0.3	2025-12-11
Financial Services Operations Integration with Visa	3.4.0	2025-12-11
Security Operations LogRhythm Integration	11.2.1	2025-12-11
Guest Walk-up Experience for Customer Service	2.0.1	2026-03-12
Process Mining for Telecommunications	5.0.0	2024-02-01
Sustainable IT	21.1.0	2025-12-11
Product Catalog Management Portal	2.2.0	2025-12-11
Vulnerability Response Integration with Microsoft Threat and Vulnerability Management	2.8.1	2025-12-11
Agent Client Collector Framework	6.5.1	2026-06-18
Impact Value Management - SPM	3.0.1	2025-12-11
Service Graph Connector for NOKIA NSP	1.2.1	2025-12-11
Impact Value Management - ITSM	3.0.1	2025-12-11
News Integration for Supplier Lifecycle Operations	4.0.0	2025-12-11
Approvals Hub integration with Workday	2.0.1	2025-07-31
AI Service Graph Connector for LangGraph	1.1.0	2026-03-12
Data registry	22.3.1	2026-06-16
ITOM Guided Setup - New	27.3.1	2026-06-16
Field Service Manager Workforce	1.1.0	2026-04-09
PDF Extractor	28.2.1	2025-12-11
AI Service Graph Connector for Databricks	1.0.2	2026-04-09
Manufacturing Dealer Management	2.3.2	2025-12-11
Voice Controls Simulator Tool	1.1.0	2025-12-11
Claim Common	2.3.3	2025-12-11
Manufacturing Repair Claim Management Advanced	1.3.1	2025-12-11
Manufacturing Sales Promotion Management	2.3.4	2025-12-11
Manufacturing Core	2.3.3	2025-12-11
Manufacturing Recall Claim Management	1.3.3	2025-12-11
Manufacturing Sales Promotion Management	2.3.4	2025-12-11
Vulnerability Response Integration with Palo Alto Networks Prisma Cloud Compute	3.5.0	2025-12-11
GRC: SOX Content Pack	21.1.0	2025-12-11
Enterprise Asset Management for Providers	1.0.0	2025-12-11
ITSM Mobile Agent	10.2.0	2025-12-11
Dispute Rules Content Pack for Mastercard	3.0.0	2025-12-11
User Experience Redirection	1.0.1	2026-03-12
CPQ Configurator	1.2.5	2025-10-14
Sales Forecasting	2.0.1	2025-12-11
Kubernetes Visibility Agent	3.13.0	2025-12-11
ITOM AIOPS Config Center	27.3.5	2026-06-16
Enterprise Asset Management for DCNAM	1.0.0	2025-12-11
ACC Admin Workspace	1.0.0	2025-12-11
Security Operations VirusTotal Integration	10.4.1	2025-12-11
Now Assist for Employee Center Pro	1.1.9	2025-12-11
Guided Decisions Experience	39.0.2	2025-12-11
sn-guided-action-experience	39.0.1	2025-12-11
Recommended Actions - Advanced	12.0.1	2025-12-11
Asset Management for mobile	27.0.2	2025-07-31
Product and pricing rules	9.0.0	2025-12-11
Service Catalog for mobile	29.0.7	2025-05-01
ESG integration with DEX	21.1.0	2025-12-11
GRC: Risk Management	22.3.3	2026-06-16
Vaccination Status	1.25.0	2025-12-11
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Legal Hold Notification	1.1.0	2025-12-11
GRC: Continuous Authorization and Monitoring Workspace	21.1.1	2025-12-11
File Explorer for Security Incident Response	1.3.0	2025-12-11
Legal Simple Privacy	1.2.5	2025-12-11
Microsoft Outlook Add-In for Legal Service Delivery	1.5.0	2025-12-11
Legal Conflict of Interest	4.7.0	2025-12-11
Legal Simple Intellectual Property	1.6.0	2025-12-11
Telecommunication Open APIs	6.0.9	2025-12-11
Tasks for mobile	27.1.0	2024-11-07
Gifts and Entertainment Compliance	1.3.0	2025-12-11
Search Configurations for mobile	29.0.7	2025-05-01
ESG Risk Management	21.0.1	2025-12-11
Manufacturing Core	2.3.3	2025-12-11
Certificate Inventory and Management	3.14.0	2025-12-11
Customer Service Problem Management	5.0.2	2025-12-11
DevOps Change Health Scan Content Pack	6.2.0	2025-12-11
Quote Management Application	9.1.0	2025-12-11
Service Level Objective Management for Service Operations Workspace	1.5.1	2025-12-11
Vendor Risk Management integration with EcoVadis	21.1.1	2025-12-11
AI Search for Customer Portals	1.1.0	2025-12-11
Approvals Hub integration with Workday	2.0.1	2025-07-31
Sales Agreement Data Model	8.0.0	2025-12-11
Tag Governance	1.8.0	2025-12-11
WDF Tokenization	2.0.2	2025-12-11
MID Guardian	1.0.4	2025-12-11
Manufacturing Labor Common	1.3.1	2025-12-11
FSO Process Mining Content Pack	1.8.2	2025-07-31
Release Timeline Component	1.4.0	2025-12-11
SBOM Core	6.2.2	2025-12-11
Microsoft Azure DevOps Integrations Common	1.9.0	2025-12-11
Urjanet ESG integration	21.1.1	2025-12-11
Task Intelligence for ITSM	8.2.1	2025-12-11
Financial Services Document Management	1.3.1	2022-02-03
GRC: Compliance UCF	21.1.0	2025-12-11
HR Service Delivery for Microsoft 365	3.8.0	2025-12-11
GRC: Regulatory Change Management	21.1.1	2025-12-11
Rapid7 Integration for Security Operations	13.16.4	2025-12-11
Security Incident Response integration with Proofpoint	1.1.0	2025-12-11
HR Service Delivery Integration with Workday	3.4.11	2025-12-11
Forecast planning analysis	21.1.0	2025-12-11
HR Service Delivery Advanced Integration with Workday	2.2.6	2025-12-11
Email Interaction for CSM	1.5.0	2025-12-11
GRC: Advanced Audit	21.1.2	2025-12-11
Microsoft Defender for Cloud Integration for Security Operations	2.8.0	2025-12-11
Claims for reporting	21.1.0	2025-12-11
Dispute Rules Content Pack for Nacha	1.0.0	2025-12-11
Agent Client Collector Log Analytics	3.9.1	2025-12-11
External Credential Storage and Management Application	1.3.1	2025-12-11
Quote Management Data Model	9.0.0	2025-12-11
Vulnerability Response Integration with Tenable	5.2.1	2025-12-11
Document Intelligence for Accounts Payable Operations Content Pack	2.0.0	2025-12-11
Case Playbook for Onboarding	8.1.0	2025-12-11
Document Intelligence Admin	4.1.0	2025-12-11
Digital Portfolio Management	7.4.1	2026-01-20
Employee Experience Foundation	30.0.3	2025-12-11
Employee Center integration with Zoom	2.0.16	2025-12-11
Mastercard Spoke	4.0.1	2025-12-11
Impact Value Management - ITOM	3.0.1	2025-12-11
Craft.co Integration for Supplier Lifecycle Operations	4.0.0	2025-12-11
Order Management Portal	2.1.0	2025-07-31
GRC: Model Risk Management	21.1.3	2025-12-11
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
GRC: Cyber Risk Institute (CRI) Profile Accelerator	21.1.0	2025-12-11
Tasks for mobile	27.1.0	2024-11-07
Cloud Services Catalog	1.5.1	2025-12-11
Now Assist for Legal Service Delivery	1.8.1	2026-06-16
Scope 3 emissions management	21.1.1	2025-12-11
GRC: Entity Based Access	21.1.4	2025-12-11
Skills Workspace	6.1.0	2025-12-11
Order Management for Telecom, Media and Tech	13.1.2	2025-12-11
HR Service Delivery Advanced Integration with Oracle HCM	1.3.0	2025-12-11
Data Collection for Oracle Global Licensing and Advisory Services	1.11.0	2025-12-11
Cloud Configuration Governance	1.6.0	2025-12-11
Advanced Work Assignment for Source-to-Pay Operations	3.1.1	2025-12-11
IntegrationHub ETL	3.3.6	2025-12-11
GRC: Continuous Authorization and Monitoring Advanced	21.1.1	2025-12-11
GRC: Compliance Case Management	21.1.0	2025-12-11
GRC: Policy and Compliance integrator	21.1.0	2025-12-11
Impact Value Management - SAM	3.0.1	2025-12-11
Now Assist for RPA Hub	5.0.2	2025-12-11
AI Risk and Compliance Content	21.1.1	2025-12-11
Service Catalog for mobile	29.0.7	2025-05-01
Kanban board component	26.0.1	2026-02-05
GRC: Metrics	22.3.1	2026-06-16
Microsoft Teams Communications Spoke	1.5.0	2025-12-11
Manufacturing Core	2.3.3	2025-12-11
Performance Analytics - Content Engagement Analytics	30.0.4	2025-01-30
ServiceNow Voice for HR Service Delivery (HRSD)	1.0.5	2025-12-11
Entitlements Verification	6.0.0	2025-12-11
Advanced Promotion Engine	4.2.1	2025-12-11
Vulnerability Response Integration with Veracode	4.7.3	2025-12-11
Service Test Management	5.0.1	2025-12-11
Client Software Distribution 2.0	1.4.0	2025-12-11
GRC: Regulatory Change Management integration with RSS Feeds	21.1.0	2025-12-11
Digital Resilience Third-party Information Register	21.1.7	2025-12-11
Contractor Service Center	1.0.7	2025-12-11
Performance Analytics for Vulnerability Response	12.16.1	2025-12-11
Legal Simple Compliance	1.1.0	2025-12-11
Telecom Service Operations Core	1.2.1	2025-12-11
Security Incident Response Integration with CrowdStrike Next-Gen SIEM	2.3.1	2025-12-11
Impact Value Management - HAM	3.0.1	2025-12-11
Impact Value Management - IRM	3.0.3	2025-12-11
Customer Request for Quote Data Model	1.0.0	2025-12-11
Impact Value Management - APM	2.1.0	2025-01-30
Customer Request for Quote Data Model	1.0.0	2025-12-11
@devsnc/sn-list-selector	26.1.3	2026-03-12
Legal Stock Preclearance	4.9.0	2025-12-11
One-time Password Generator	1.1.0	2025-12-11
Financial Services Document Management	1.3.1	2022-02-03
Digital Operational Resilience Management	21.1.1	2025-12-11
Service Graph Connector for Observability - AppDynamics	1.6.0	2025-12-11
Financial Services Operations Integration with Mastercard	2.0.0	2025-12-11
Private cloud orchestration	1.0.0	2025-12-11
Github Application Vulnerability Integration	2.3.1	2025-12-11
Planned Work Management	2.11.0	2025-12-11
HR Service Delivery Integration with Cornerstone OnDemand	1.2.0	2025-12-11
Pattern Designer Enhancements	3.9.0	2025-12-11
GRC: Privacy Management	21.1.4	2025-12-11
GRC: Policy and Compliance Management	22.3.2	2026-06-16
GRC: Compliance Management Workspace	21.1.3	2025-12-11
Metric data table	22.0.0	2026-03-12
Dashboard and visualization export	1.3.5	2026-01-20
Product Catalog Management Portal	2.2.0	2025-12-11
AI Search For Next Experience	5.0.2	2026-02-05
Product Catalog Advanced	10.3.0	2026-03-12
Product Offering Recommendations	1.2.0	2025-12-11
Manufacturing Sales Promotion Claim Management	2.3.1	2025-12-11
Event Inquiry	1.4.0	2025-07-31
Agile Integrations Common	1.4.0	2025-12-11
GRC: Technology Controls Monitoring Accelerator	21.1.0	2025-12-11
Software Asset Management integration with Salesforce CRM	2.0.1	2025-12-11
GRC: Advanced Dashboards	21.1.1	2025-12-11
Field Service Manager Mobile	1.1.0	2026-04-09
Dispute Rules Content Pack for Visa	5.5.0	2025-12-11
Product Configurator	1.0.1	2024-11-07
Inventory Number Management	5.0.0	2025-07-31
Palo Alto Networks NGFW for Security Operations	10.5.2	2025-12-11
GRC Privacy Case Management Integration with RadarFirst	21.1.0	2025-12-11
Security Incident Response integration with FireEye HX	1.1.0	2025-12-11
GRC Personal Data Rights	21.1.3	2025-12-11
Omnichannel Callback for Customer Service Management	1.5.1	2025-12-11
Search Configurations for mobile	29.0.7	2025-05-01
DLP Incident Response integration with ICAP	1.1.1	2026-01-20
ITAM common hub	1.1.0	2025-12-11
AI Discovery	2.0.6	2026-04-09
DLP Incident Response integration with Microsoft	1.3.1	2026-01-20
Integrated Risk Management Standard	22.1.1	2026-04-09
Cloud Services Catalog Terraform Connector	1.9.1	2025-12-11
Telecommunications Alarm Management Open API	7.0.1	2025-12-11
sn-hr-casecard	1.3.2	2025-12-11
Legal Content Review	1.3.0	2025-12-11
Contact Center Integration Core	1.4.4	2025-12-11
Service Graph Connector for Observability - New Relic	1.4.0	2025-12-11
Dispute Content Pack for US Regulations	1.1.3	2025-12-11
Product Offering Recommendations	1.2.0	2025-12-11
ITOM Telemetry Ingest	1.0.0	2025-12-11
Service Reliability Management	6.5.1	2025-12-11
Discovery and Service Mapping Patterns	1.29.0	2025-12-11
Customer Engagement Sequences	2.0.1	2025-12-11
Collaboration applications - common	1.1.0	2025-12-11
GRC: Operational Resilience	21.1.3	2025-12-11
External Legal Service Center	1.2.0	2025-12-11
Contract Management for Sales and Order Management	1.1.0	2025-12-11
Dispute Rules Content Pack for Nacha	1.0.0	2025-12-11
Notifications for Employee Center	2.0.9	2025-12-11
FSO Process Mining Content Pack	1.8.2	2025-07-31
Exception Management for Unified Security Exposure Management	30.2.1	2026-01-20
GRC: NIST CSF Use Case Accelerator	21.1.0	2025-12-11
Meeting Extensions for Microsoft Teams	1.8.0	2025-12-11
DLP Incident Response integration with Proofpoint	1.1.0	2025-12-11
Security Incident Response integration with AWS SecurityHub	1.1.0	2025-12-11
Capacity Management	4.1.0	2025-12-11
sn-rack	4.0.0	2025-07-31
sn-topology-map	4.0.0	2025-07-31
Lead-to-Cash Process Management	2.2.2	2025-12-11
Service Graph Connector for Microsoft SCCM	3.8.0	2025-12-11
CPQ Integration	2.1.0	2025-12-11
Scenario Planning for PPM	2.4.0	2025-12-11
UKG Spoke	3.5.0	2025-12-11
Predictive Intelligence for Legal Service Delivery	1.2.0	2025-12-11
GRC: Predictive Intelligence	21.1.0	2025-12-11
Sales Agreement Management	8.0.0	2025-12-11
GRC: Crisis Management integration with Everbridge Notifications	9.1.1	2025-12-11
Export to PowerPoint	2.3.0	2025-12-11
Workplace Service Delivery Enterprise	1.6.0	2025-12-11
Threat Intelligence Support Common UI Components	1.1.4	2025-12-11
Attribute Pack	5.0.0	2025-07-31
Docusign eSignature Spoke	4.2.2	2026-02-05
service-observability-app	1.10.12	2025-12-11
ArcSight ESM Event Ingestion for Security Operations	10.5.0	2025-12-11
Service Builder Components	2.2.0	2025-12-11
Performance Analytics for Configuration Compliance	1.5.2	2025-12-11
Sales Quota Application	1.1.0	2025-12-11
Impact Value Management - App Engine	2.1.0	2025-01-30
DLP Incident Response integration with Netskope	1.2.1	2026-01-20
Asset Management for mobile	27.0.2	2025-07-31
Tasks for mobile	27.1.0	2024-11-07
Customer Service Document Template	2.0.0	2026-03-12
UI Components for Customer Portals	4.0.0	2026-02-05
Microsoft Teams Graph Spoke	4.4.1	2026-02-05
Manufacturing Dealer Management	2.3.2	2025-12-11
SBOM Response	6.4.1	2025-12-11
GRC: Risk Management Workspace	21.1.1	2025-12-11
API Notification Management	4.0.1	2025-12-11
Export to PowerPoint for Strategic Portfolio Management	1.4.2	2025-12-11
Business Object Core	2.1.0	2025-12-11
Workplace Services Kiosk	1.5.2	2025-12-11
Workplace Service Delivery for Mobile	1.16.2	2025-12-11
sn-circuit-map	5.0.0	2025-07-31
Field Service Management for Telecommunications	3.0.2	2025-12-11
Service Graph Connector for Microsoft Azure	1.15.0	2025-12-11
Configuration Hub	1.0.9	2025-12-11
ServiceNow Voice for ITSM	4.1.1	2025-12-11
Alumni Center	4.0.2	2025-12-11
Vulnerability Response Integration with Palo Alto Prisma Cloud	2.8.0	2025-12-11
Conversational Integration with Google Chat	2.0.4	2025-12-11
Service Graph Connector for Observability - Datadog	1.4.0	2025-12-11
Task activity timeline	25.4.0	2025-12-11
Workplace Service Delivery integration with Microsoft Places	1.2.5	2025-12-11
GRC: Continuous Authorization and Monitoring	21.1.1	2025-12-11
sn-ui-builder-templates	25.0.4	2024-02-01
Now Mobile	30.1.2	2026-03-12
Password Reset for Virtual Agent	5.0.6	2025-07-31
ATF troubleshooting agent	1.0.3	2025-12-11
ITSM Virtual Agent Conversations	9.3.2	2026-03-12
Unified Security Exposure Management	30.2.7	2026-01-20
Remediation for Security Exposure Management	30.2.0	2026-01-20
Operational Sustainability Management Advanced	22.3.1	2026-06-16
Territory Planning	30.0.3	2026-03-12
Manufacturing Repair Claim Management	1.3.3	2025-12-11
Secops Health Analytics	30.1.0	2025-12-11
Visa Spoke	2.2.2	2025-12-11
Case Digests	2.0.0	2026-03-12
sn-ui-builder-templates	25.0.4	2024-02-01
Customer Service Install Base Management	4.8.1	2026-06-16
Manufacturing Sales Promotion Claim Management	2.3.1	2025-12-11
SOW Funnel Highchart Component	28.3.1	2026-03-12
Personal Lines Underwriting	2.5.0	2026-03-12
CMDB Workspace	9.2.0	2026-06-16
Now Assist for Impact	4.0.5	2026-06-16
Manufacturing Repair Claim Management	1.3.3	2025-12-11
Digital Signature API	26.0.0	2024-08-01
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Now Assist for Supplier Lifecycle Operations (SLO)	8.0.0	2026-06-16
Regulatory Agency Library	22.3.0	2026-06-16
Dispute Rules Content Pack for Nacha	1.0.0	2025-12-11
Now Assist for App Engine	29.2.3	2026-06-16
Configure, Price an Quote for Telecommunications - Advanced	1.0.2	2026-04-09
Manufacturing Recall Claim Management Advanced	1.1.1	2025-12-11
Manufacturing Sales Promotion Management	2.3.4	2025-12-11
Event Inquiry	1.4.0	2025-07-31
Schedule Optimization	29.0.13	2026-03-12
Event Inquiry	1.4.0	2025-07-31
Manufacturing Sales Promotion Management Advanced	1.3.1	2025-12-11
Export entities	3.3.1	2026-06-16
Claim Common	2.3.3	2025-12-11
Socure Spoke	1.2.2	2026-03-12
Test Generation	4.0.11	2025-12-11
Invoice Self-Service	1.0.0	2026-03-12
DEX Desktop Assistant	4.3.0	2026-06-16
FSO - Foundation	1.0.0	2026-04-09
Proactive Prompts	3.5.1	2026-06-16
Manufacturing Repair Claim Management Advanced	1.3.1	2025-12-11
Manufacturing Labor Common	1.3.1	2025-12-11
Financial Services Operations Integration with Jack Henry jXchange	1.2.0	2025-07-31
Voice Controls Simulator Tool	1.1.0	2025-12-11
HCLS - Foundation	2.0.1	2026-05-05
sn-nlq-analytics	29.0.1	2026-03-12
Mobile App Builder	27.11.0	2025-07-31
Service Graph Connector Integration for Claroty CTD	2.1.8	2025-05-01
Manufacturing Sales Promotion Management Advanced	1.3.1	2025-12-11
sn-ui-builder-templates	25.0.4	2024-02-01
MIF Customer Instance	4.0.4	2026-03-12
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Industrial Control Tower Prime	1.0.0	2026-06-16
Business Continuity Management Foundation	1.1.3	2026-06-16
Manufacturing Labor Common	1.3.1	2025-12-11
Financial Services Operations Integration with FRISS	1.3.0	2026-03-12
Manufacturing Dealer Management	2.3.2	2025-12-11
sn-component-account-hierarchy	29.0.7	2026-03-12
Workforce Optimization for ITSM Configurable Workspace	2.9.0	2026-05-05
Manufacturing Core	2.3.3	2025-12-11
External Agent Management Util Pack	1.2.0	2025-07-31
Manufacturing Recall Claim Management	1.3.3	2025-12-11
GRC: taxonomy management	22.3.0	2026-06-16
Cloud Storage	6.1.0	2026-03-12
Mobile App Builder API	27.11.0	2025-07-31
Manufacturing Sales Promotion Claim Management	2.3.1	2025-12-11
AI Service Graph Connector for n8n	1.0.2	2026-04-09
sn-ui-builder-templates	25.0.4	2024-02-01
Now Assist for Zero Copy Connector	2.0.0	2026-05-05
Industrial Operations Suite Prime	1.0.1	2026-04-09
Manufacturing Recall Claim Management Advanced	1.1.1	2025-12-11
Customer Service with Service Management	2.0.1	2026-03-12
ITSM Enterprise UI Components	3.5.0	2025-12-11
Operational Technology Change Management	3.1.0	2026-03-12
Business Continuity Management Advanced	1.1.3	2026-06-16
App Engine - Prime	29.1.5	2026-06-16
Assist Order Management AI Agent	1.0.1	2026-03-12
GRC: Advanced Core	22.0.1	2026-03-12
sn-ui-builder-templates	25.0.4	2024-02-01
Microsoft Azure OEM Translator Service Spoke	4.0.2	2025-07-10
Now Assist for Security Incident Response integrations	1.2.1	2026-06-16
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Dispute Rules Content Pack for Visa	5.5.0	2025-12-11
Financial Services Operations Integration with Visa	3.4.0	2025-12-11
GRC: Business Impact Analysis	11.0.2	2026-06-16
Service Exchange Remote Process Sync Transport	2.3.10	2026-03-19
Now Assist for ICW	1.0.0	2026-05-05
sn-app-kpi-details	8.0.1	2026-03-12
ERP Integration Framework	19.0.3	2026-06-16
sn-guided-action-playbook-card	33.0.1	2025-12-11
Card data security	1.0.1	2025-07-31
Proactive Customer Service Operations with Event Management	25.0.2	2026-03-12
sn-ui-builder-templates	25.0.4	2024-02-01
sn-next-best-action-list	39.0.0	2026-06-16
Collaboration Services	3.12.2	2025-12-11
FSO Process Mining Content Pack	1.8.2	2025-07-31
Smart Assessment for Mobile	3.0.1	2026-03-12
Retail Core	7.0.0	2026-03-12
FSO Process Mining Content Pack	1.8.2	2025-07-31
Dispute Content Pack for US Regulations	1.1.3	2025-12-11
Google Gemini Spoke	1.6.0	2026-03-12
Financial Services Operations Integration with FRISS	1.3.0	2026-03-12
Case lines and workflows	4.3.0	2026-03-12
Agentic Contact Center for Banking	1.3.0	2026-06-16
sn-smart-assessment-connected	22.3.3	2026-06-16
RSM - Prime	1.0.0	2026-04-09
SPM Common UI Component	4.1.0	2026-03-12
Now Assist for code generation	28.5.23	2026-06-16
Gantt UI Builder Component	26.1.1	2026-06-16
RSM AI agent collection	1.4.0	2026-04-09
Sales Development AI Agents	1.0.9	2026-05-05
Security Incident Response - Advanced	1.0.7	2026-06-16
RSM - Foundation	1.0.0	2026-04-09
Now Assist for RSM	1.4.0	2026-04-09
Recommended Actions - Advanced	12.0.1	2025-12-11
Dispute Rules Content Pack for Mastercard	3.0.0	2025-12-11
Conversational Integration with WhatsApp (powered by Twilio)	2.0.11	2025-12-11
RSM - Advanced	1.0.0	2026-04-09
Service Operations Workspace ITSM Common	9.2.0	2026-06-16
Financial Services Operations Integration with Mastercard	2.0.0	2025-12-11
Configure, Price an Quote for Telecommunications - Foundation	1.0.1	2026-04-09
Personal Lines Claims	4.4.0	2026-03-12
Financial Services Document Management	1.3.1	2022-02-03
RPA Plugin Bundle	17.0.0	2026-03-12
Operational Technology Incident Management	3.1.0	2026-03-12
Threat Intelligence	13.4.4	2026-02-05
IT Discovery for OT Networks	2.0.5	2025-05-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
Build Agent Glide Tools	1.0.10	2026-03-12
Financial Services Credit Operations	3.7.0	2026-03-12
SGC Central	2.4.0	2026-03-12
Cloud Security Posture Management	2.5.0	2024-02-01
sn-actionable-insights	1.1.1	2026-06-16
sn-ui-builder-templates	25.0.4	2024-02-01
Financial Services Remote Tables	1.5.0	2026-03-12
Product Configurator	1.0.1	2024-11-07
NLU Workbench - Advanced Features	7.0.22	2025-07-10
Financial Services Complaint Management	2.6.0	2026-03-12
Customer Project Management	2.0.0	2026-03-12
Google Calendar Spoke	2.6.0	2025-09-10
sn-app-analytics-workflow-kpi	8.0.1	2026-03-12
Industrial Operations Suite Advanced	1.0.1	2026-04-09
Industrial Operations Suite Prime	1.0.1	2026-04-09
Industrial Cyber Security Suite Foundation	1.0.1	2026-04-09
Industrial Cyber Security Suite Advanced	1.0.1	2026-04-09
OTSM Prime	1.0.1	2026-04-09
ServiceNow Add-Ins for Microsoft Office	7.4.3	2026-03-12
Service Request Criteria	3.1.0	2026-06-16
Leader Hub	1.5.0	2026-03-12
OTSM Advanced	1.0.1	2026-04-09
GRC: Financial Services Controls Accelerator	22.0.1	2026-03-12
Content Engagement for Employee Center Pro	1.4.1	2026-03-12
Recommended Actions for OTSM	3.1.0	2026-03-12
sn-ui-builder-templates	25.0.4	2024-02-01
Action Status Automation	2.0.0	2026-03-12
sn-ui-builder-templates	25.0.4	2024-02-01
List AI Experience	3.0.0	2026-06-16
Aleph Alpha Spoke	1.0.2	2025-01-30
Customer Household Data Model	2.0.6	2026-03-12
IBM watsonx Spoke	1.0.4	2025-01-30
Business Location	5.0.2	2026-03-12
Request Management for Service Operations Workspace	9.2.0	2026-06-16
Industrial Process Manager	3.1.0	2026-03-12
Transporter	2.3.10	2026-03-19
AI Service Graph Connector for Salesforce	1.0.2	2026-03-12
Operational Technology Vulnerability Response	30.0.3	2026-03-12
Outsourced Customer Service	2.1.2	2026-03-12
Industrial Operations Suite Foundation	1.0.1	2026-04-09
Dynamic Guidance	28.3.2	2026-06-16
Microsoft Exchange Online Spoke	3.13.0	2026-03-12
Visibility Content	6.30.2	2026-04-23
External Content Connectors Web Crawler	7.0.5	2026-04-09
Operational Technology Hardware Vulnerability Assessment	3.1.0	2026-03-12
Mobile Card Builder	26.12.0	2025-07-31
Process Mining for Telecommunications	5.0.0	2024-02-01
AI for document designer	22.3.4	2026-06-16
AI SGC Discovery	1.0.0	2026-04-09
Supplier Collaboration Portal	11.0.0	2026-06-16
Operational Technology Health	3.1.0	2026-03-12
Contracts Core components	1.5.1	2026-03-12
Shift Planning	7.0.0	2026-03-12
Kanban Components	1.2.0	2026-03-12
Vulnerability Response Integration with Microsoft Defender for IoT (On-premises Management Console)	2.0.2	2024-11-07
Industrial Control Tower Advanced	1.0.0	2026-06-16
Security Incident Response - Foundation	1.0.7	2026-06-16
Telecommunications Media and Technology AI agent collection	6.0.1	2026-06-16
Telecommunications Advanced	2.0.1	2026-06-16
Site Mapping for Field Service Management	2.1.1	2026-03-12
Now Assist for Telecommunications	2.0.1	2026-06-16
Telecommunications Foundation	2.0.1	2026-06-16
Process Mining for Telecommunications	5.0.0	2024-02-01
Telecommunications Prime	2.0.1	2026-06-16
Record Related Items Connected	2.2.0	2025-12-11
Microsoft Entra ID Spoke	4.7.3	2025-12-11
Post Assessment Actions for Smart Assessments	22.3.2	2026-06-16
Clone Admin Console	2.1.7	2026-03-12
sn-ui-builder-templates	25.0.4	2024-02-01
PSDS - Foundation	1.0.1	2026-04-09
Risk Assessments for Supplier Lifecycle Operations	3.0.0	2025-12-11
AI Service Graph Connector for GCP Vertex AI	1.0.4	2026-03-12
Manager Hub	4.9.1	2026-06-16
Now Assist for Digital End-user Experience (DEX)	4.3.0	2026-06-16
Microsoft Azure AI Spoke	1.0.3	2025-01-30
Now Assist for Advanced Work Assignment (AWA)	1.0.3	2026-06-16
Theme Builder	6.1.5	2026-01-22
Service Exchange Health	2.3.10	2026-03-19
CMDB CI Class Models	1.86.2	2026-06-16
sn-ui-builder-templates	25.0.4	2024-02-01
Service Exchange for Consumers	2.3.10	2026-03-19
PSDS - Advanced	1.0.1	2026-04-09
Field Service Mobile	29.1.5	2026-04-09
Customer Request for Quote Data Model	1.0.0	2025-12-11
OTSM Foundation	1.0.1	2026-04-09
Accounts Payable Operations integration with Document Intelligence	13.0.1	2026-06-16
Invoice Case Management	13.0.1	2026-06-16
Financial Services Document Management	1.3.1	2022-02-03
Accounts Payable Invoice Processing	13.0.1	2026-06-16
Financial Services Business Loan Operations	3.6.0	2026-03-12
Task SLA cards	26.0.0	2026-03-12
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
sn-ui-builder-templates	25.0.4	2024-02-01
Process Mining Content Pack for FSM	1.5.0	2026-03-12
Guided Setup	6.0.2	2026-03-12
Goal Framework	4.12.1	2026-04-09
Performance Analytics - Content Pack - Guided Tours	1.4.0	2026-03-12
@devsnc/sn-help-setup	29.0.0	2026-03-12
Decision Table Builder	29.1.6	2026-04-09
Smart Assessment for Field Service Questionnaire	3.0.2	2026-03-12
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Whats New Framework Core	1.3.1	2026-03-12
HRSD Process Mining Content Pack	6.0.3	2026-03-12
Conversational Integration with Apple Messages for Business	1.3.0	2026-03-12
User Surveys	1.5.4	2025-12-11
Calendar component	26.0.2	2026-03-12
SOM - Advanced	1.0.1	2026-04-09
Operational Technology Incident Management	3.1.0	2026-03-12
Service Operations Workspace ITSM Advanced Applications	9.2.1	2026-06-16
@servicenow/sn-next-experience-all-menu-editor	29.1.81	2026-03-12
Supplier Operations	7.0.0	2026-06-16
Admin Experience Framework	5.3.0	2026-03-12
Conversation Improvement themes	1.0.8	2026-05-05
Timeline component	29.0.0	2026-03-12
Now Assist for Care Team Operations	2.0.1	2026-05-05
Value stream artifacts	2.3.0	2026-06-16
Shodan Exploit Integration for Security Operations	10.8.0	2024-11-07
Now Assist for HLA	1.0.1	2026-03-12
sn-reusable-impact-framework	22.3.2	2026-06-16
Bot Interconnect	1.7.0	2025-07-31
MCP for Strategic Portfolio Management	1.0.2	2026-06-16
ITOM Line chart	27.1.1	2026-03-12
Workspace App Shell	29.1.1	2026-03-12
AI Service Graph Connector for Amazon	1.0.4	2026-03-12
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Mobile Publishing	24.0.0	2025-12-11
Carousel component	28.0.1	2026-03-12
Performance Analytics - Content Engagement Analytics	30.0.4	2025-01-30
Collaborative Work Management	10.0.2	2026-06-16
Sales Territory Management	2.0.0	2026-03-12
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Performance Analytics - Portal Analytics	29.1.1	2025-05-01
Order to cash common architecture	1.5.0	2026-03-12
App Shell Utils	29.0.0	2026-03-12
sn-4q-bubble	23.2.3	2026-06-16
Enterprise Modeling and Visualization	6.2.2	2026-06-16
Shared Library for Talent Development	2.5.0	2026-06-16
Strategic Planning	4.13.0	2026-04-09
Commercial Lines Underwriting	2.5.0	2026-03-12
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
GRC: Audit Management	22.0.1	2026-03-12
Voice Controls Simulator Tool	1.1.0	2025-12-11
Conversational Help	2.0.3	2026-03-12
Finance Common Architecture	12.0.1	2026-06-16
Strategic Portfolio Management - Prime	1.0.4	2026-04-09
Recommended Actions for ITSM	3.3.0	2026-03-12
SPM Team Member	1.0.0	2026-04-09
Financial Services Personal Loan Operations	3.6.0	2026-03-12
Authentication for conversational channels	1.1.0	2026-03-12
Retail Core	7.0.0	2026-03-12
Strategic Portfolio Management - Advanced	1.0.2	2026-04-09
AI Agents for Domain Separation	1.0.5	2026-04-09
Field Service Capacity and Reservations Management	30.0.3	2026-03-12
Mobile SDK	2.2.0	2025-03-12
Field Service Management Intelligent Task Recommendations	29.0.6	2026-03-12
Intelligent Task Recommendations	29.0.7	2026-03-12
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Participant Suggestions	2.0.1	2024-08-01
Flow Designer GenAI	29.1.3	2026-03-12
Now Assist for OTSM	3.1.2	2026-03-12
Beans.ai Spoke	29.0.7	2026-03-12
ITAM Health Check application	3.0.5	2026-03-12
Field Service Marketplace	30.0.1	2026-03-12
Conversational Integration with LINE	2.0.7	2025-01-30
Field Service Quality Management	29.1.1	2026-03-12
sn-timer	2.0.1	2026-03-12
Operational Technology Change Management	3.1.0	2026-03-12
Industrial Process Manager	3.1.0	2026-03-12
Software Asset Management Guided Experiences	7.0.1	2026-03-12
Operational Technology Health	3.1.0	2026-03-12
IBM License Compliance for Software Asset Management	6.0.7	2026-03-12
External Trigger Builder	1.1.0	2026-03-12
Enterprise Architecture - Advanced	1.0.1	2026-06-16
Task Intelligence Admin Console	5.2.1	2025-12-11
sn-ui-builder-templates	25.0.4	2024-02-01
Hardware Asset Management for DaaS	12.1.1	2026-03-12
Field Service with Service Locations support	30.0.3	2026-03-12
sn-ui-builder-templates	25.0.4	2024-02-01
Digital Product Release Data Model	2.4.0	2026-03-12
Application spoke selector	1.5.0	2026-03-12
Task activity timeline	25.4.0	2025-12-11
Resolution Shaper	29.0.10	2026-03-12
Proactive Customer Service Operations	25.0.1	2026-03-12
Conversational Appointment Booking	1.4.1	2026-03-12
Strategic Portfolio Management for Telecom Project Templates	2.0.0	2025-12-11
UI Generation	29.2.5	2026-05-05
sn-quick-filter-popover	24.3.1	2026-05-05
Performance Analytics - Portal Analytics	29.1.1	2025-05-01
sn-nlq-query-input	30.0.1	2026-03-12
Contract Management Pro	1.7.6	2026-06-16
AI Agents for Workplace Service Delivery	3.3.1	2026-06-16
DEX for Zoom	4.0.0	2026-03-12
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Workplace Connectors	2.3.1	2026-06-16
sn-ui-builder-templates	25.0.4	2024-02-01
Field Service Advanced Capacity and Reservations Management	30.0.3	2026-03-12
Application Common Configuration	29.0.8	2026-03-12
Financial Services Payment Operations	2.6.0	2026-03-12
AI Search Spoke	2.0.3	2023-09-20
DEX for Zoom	4.0.0	2026-03-12
Customer Request for Quote Data Model	1.0.0	2025-12-11
Team Performance	202603.0.0	2026-03-12
Customer Service RMA AI Agents	1.0.2	2026-03-12
Healthcare and Life Sciences Service Management Core	11.3.0	2026-03-12
Health Log Analytics	38.0.17	2025-12-11
Catalog Conversational Coverage	6.0.2	2026-05-05
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Financial Services Operations Integration with Jack Henry jXchange	1.2.0	2025-07-31
Event Inquiry	1.4.0	2025-07-31
ITSM Admin Experience Components	2.1.0	2026-05-05
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
FSM Configurable Workspace	29.0.4	2026-03-12
Sales and Order Management Mobile Common	29.1.2	2026-03-12
Individual Life Servicing	2.5.0	2026-03-12
Strategic Portfolio Management for Telecom Project Templates	2.0.0	2025-12-11
sn-csm-custom-activity-tile	4.3.1	2026-03-12
Service Organization	2.3.1	2026-03-12
@devsnc/sn-customer-information	25.2.0	2026-03-12
Channel Management	7.1.1	2026-03-12
Intent Discovery	3.3.8	2026-05-05
ICW Core	1.0.4	2026-05-05
Financial Services Document Management	1.3.1	2022-02-03
Approvals Hub integration with Workday	2.0.1	2025-07-31
Field Service Contractor Management	30.0.2	2026-03-12
Industrial Control Tower Foundation	1.0.0	2026-06-16
Source-to-Pay Workspace	20.0.1	2026-06-16
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Craft.co Integration for Supplier Lifecycle Operations	4.0.0	2025-12-11
Goal Framework for SPM	2.7.0	2026-03-12
Financial Services Business Lifecycle	3.6.0	2026-03-12
Event Inquiry	1.4.0	2025-07-31
PAR CoreUI Migration Scripts	4.0.3	2026-03-12
sn-component-account-hierarchy	29.0.7	2026-03-12
Product Offering Recommendations	1.2.0	2025-12-11
Diagram Builder	29.1.0	2026-03-12
Payment framework for conversational channels	1.1.0	2026-03-12
Targeted Communications	30.0.0	2026-03-12
Agent Forecast	5.7.1	2026-03-12
Event Inquiry	1.4.0	2025-07-31
sn-component-workspace-ribbon	30.0.0	2026-03-12
Security Case Management common workspace components	2.1.0	2026-06-16
DEX for Zoom	4.0.0	2026-03-12
Now Mobile	30.1.2	2026-03-12
sn-dashboards-view	29.0.1	2026-03-12
Tasks for mobile	27.1.0	2024-11-07
AI Agents Platform Usecase	1.0.5	2025-03-12
DEX Self Service	4.3.0	2026-06-16
Digital Experience Feedback Survey	4.3.0	2026-06-16
Work Scheduler for Workforce Optimization	3.3.2	2026-03-12
Industrial Operations Suite Advanced	1.0.1	2026-04-09
FSO - Prime	1.0.0	2026-04-09
Geo Map component	1.2.0	2025-07-31
Financial Services Treasury Operations	3.6.0	2026-03-12
Dispute Rules Content Pack for Nacha	1.0.0	2025-12-11
Activity Timer	1.0.2	2026-03-12
Sitemap Generator	1.2.0	2025-07-31
sn-ui-builder-templates	25.0.4	2024-02-01
Financial Services Operations Integration with Jack Henry jXchange	1.2.0	2025-07-31
Localization Workspace	1.0.6	2025-05-01
RAG for code generation	1.1.8	2026-03-12
Customer Service NLU Model for Virtual Agent Conversations	1.0.5	2026-03-12
Skill Rule	1.0.3	2026-03-12
Walk-Up for CSM	2.0.1	2026-03-12
Order Management Portal	2.1.0	2025-07-31
Financial Services Operations Integration with FRISS	1.3.0	2026-03-12
Resolution Shaper	29.0.10	2026-03-12
AWH for AI Control Tower	2.0.9	2026-05-05
Customer Request for Quote Data Model	1.0.0	2025-12-11
Order Management Portal	2.1.0	2025-07-31
Search Configurations for mobile	29.0.7	2025-05-01
Enterprise Modeling Common	3.8.0	2026-06-16
Stream Connect Designer	5.0.1	2026-03-12
Field Service Management Scheduling Automations	29.0.6	2026-03-12
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Individual Life Underwriting	2.5.0	2026-03-12
sn-app-par-coreui-migration-legacy-widget	4.0.3	2026-03-12
Customer Service integration with Social Media Store	1.0.2	2026-03-12
Field Service Management Virtual Conferencing Integration	30.0.0	2026-03-12
Financial Services Document Management	1.3.1	2022-02-03
Quote Management for Business Locations	2.0.0	2026-03-12
Shift Planning for Configurable Workspace	3.8.0	2026-03-12
Care Team Operations AI agent collection	2.0.1	2026-05-05
HCLS - Advanced	2.0.1	2026-05-05
Zero Copy Connector for ERP	10.0.9	2026-05-05
DEX Content Playbook	4.3.0	2026-06-16
Common Service Delivery	14.0.0	2026-06-16
Work Item Integrations Common	1.15.0	2026-06-16
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
ITAM Common for DaaS	11.2.1	2026-03-12
Software Asset Management Professional for Engineering Applications	1.0.3	2026-03-12
sn-cwm-agile	2.1.0	2026-03-12
IT Discovery for OT Networks	2.0.5	2025-05-01
Technician driven sales with Field Service	29.1.2	2026-03-12
Insurance Special Investigations	2.5.0	2026-03-12
FRISS Spoke	1.1.1	2026-03-12
Triggers	29.0.2	2026-03-12
Customer Service Portal	25.3.0	2026-03-12
Advanced Work Assignment for CSM	1.0.4	2026-03-12
Portal Next Experience Theme	24.2.2	2026-03-12
RPA Hub	17.0.0	2026-03-12
Invoice Self-Service	1.0.0	2026-03-12
CTO Voice AI Agents	2.0.1	2026-05-05
Theme Builder AI	1.1.0	2026-05-05
Service Catalog for mobile	29.0.7	2025-05-01
Operational Technology Hardware Vulnerability Assessment	3.1.0	2026-03-12
Map Integrations for Field Service	29.0.8	2026-03-12
Tasks for mobile	27.1.0	2024-11-07
sn-docintel-iframe	1.0.4	2024-02-01
Guidewire Spoke	1.3.0	2026-03-12
Search Configurations for mobile	29.0.7	2025-05-01
Insurance claims	1.2.2	2026-03-12
Asset Management for mobile	27.0.2	2025-07-31
Service Catalog for mobile	29.0.7	2025-05-01
Approvals Hub integration with Workday	2.0.1	2025-07-31
sn-ui-builder-templates	25.0.4	2024-02-01
Conversational subflows and actions	29.2.2	2026-04-09
Sourcing and Purchasing Automation	11.4.1	2026-06-16
Procurement for Field Service	3.0.0	2026-03-12
sn-ui-builder-templates	25.0.4	2024-02-01
Performance Analytics Content Pack for FSO	1.12.1	2026-03-12
sn-app-par-coreui-migration-center	4.0.3	2026-03-12
Task SLA cards	26.0.0	2026-03-12
Service Contractor Base	2.0.0	2026-03-12
Workforce Optimization for CSM Configurable Workspace	5.0.0	2026-03-12
Flow Generation	29.1.2	2026-04-09
GRC: Audit Management Workspace	22.0.1	2026-03-12
Field Service Territory Planning	30.0.3	2026-03-12
Commercial Lines Servicing	2.5.0	2026-03-12
Financial Services Business Deposit Operations	3.6.0	2026-03-12
Problem Management Migration Utility	2.3.0	2026-03-12
Customer Service Install Base Characteristics	2.3.0	2026-03-12
Care Team Mobile	1.2.0	2026-03-12
Dispute Rules Content Pack for Nacha	1.0.0	2025-12-11
Care Team Portal	2.2.0	2026-03-12
System Events and Jobs Dashboard	3.1.5	2026-03-12
Financial Services Operations Integration with Jack Henry jXchange	1.2.0	2025-07-31
Financial Services Operations Integration with Socure	1.2.0	2026-03-12
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Financial Services Remote Tables	1.5.0	2026-03-12
Performance Analytics Content Pack for FSO	1.12.1	2026-03-12
FSO Process Mining Content Pack	1.8.2	2025-07-31
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Process Mining Content Pack for SPM	1.0.2	2026-03-12
Financial Services Personal Deposit Operations	3.6.0	2026-03-12
Group Life Underwriting	2.5.0	2026-03-12
CSM Account Hierarchy	30.0.3	2026-03-12
Table Builder	29.1.1	2026-03-12
Preferred tables	29.1.1	2026-03-12
CRM Territory Extensions	2.0.3	2026-03-12
Opportunity Management for Business Locations	2.0.0	2026-03-12
sn-ui-builder-templates	25.0.4	2024-02-01
Process Mining for external data	29.5.0	2026-03-12
Financial Services Operations Integration with Socure	1.2.0	2026-03-12
Individual Life Claims	1.4.0	2026-03-12
Process Mining for Telecommunications	5.0.0	2024-02-01
CSM Extension for Proxy Contacts	2.0.0	2026-03-12
Advanced Appointment Booking	30.0.1	2026-03-12
Task Quality Review Management	29.1.1	2026-03-12
Flow Diagramming	29.0.1	2026-03-12
HCLS - Prime	2.0.1	2026-05-05
Healthcare Operations Core	2.3.0	2026-03-12
telemetry-data-connector	1.2.1	2026-05-05
Performance Analytics - Content Engagement Analytics	30.0.4	2025-01-30
Asset Management for mobile	27.0.2	2025-07-31
Digital Experience Score	4.3.0	2026-06-16
sn-attach-article-guidance	31.0.0	2026-06-16
Coaching With Learning	5.4.2	2026-03-12
Audio player component	27.3.1	2026-03-12
SPO - Prime	1.2.0	2026-06-16
Personal Lines Servicing	2.5.0	2026-03-12
Product Catalog Advanced	10.3.0	2026-03-12
Order Management Portal	2.1.0	2025-07-31
Product Catalog Management Portal	2.2.0	2025-12-11
Service Graph Connector for Microsoft Defender for IoT (On-premises Management Console)	2.0.2	2024-11-07
ServiceNow Enterprise Asset Management	10.0.0	2026-03-12
Commercial Lines Claims	4.4.0	2026-03-12
Business Portal	2.3.0	2026-03-12
sn-component-workspace-ribbon	30.0.0	2026-03-12
Customer Service Case Action Status	2.0.0	2026-03-12
RMA Case Management	2.1.0	2026-03-12
Marketplace Core	30.0.1	2026-03-12
Workforce Optimization integration with Microsoft Outlook	1.4.0	2026-03-12
ICW - Foundation	1.0.3	2026-05-05
Now Assist for Platform for Requestor	3.1.0	2026-05-05
Usage Insights Funnel	6.1.12	2026-03-12
sn-fsm-components	29.0.5	2026-03-12
Financial Services Client Lifecycle	3.6.0	2026-03-12
Financial Services Know Your Customer	2.5.0	2026-03-12
Intelligent Servicing for Fraud	2.6.0	2026-03-12
Strategic Portfolio Management for Telecom Project Templates	2.0.0	2025-12-11
Order Management	5.0.0	2023-02-02
Customer Service Virtual Agent Conversations	1.0.4	2026-03-12
Order Management for Business Locations	2.0.0	2026-03-12
Field Service Contractor for mobile	4.8.3	2026-03-12
Summarization for Order Management	2.1.0	2026-05-05
Expanded Model and Asset Classes	2.16.1	2026-05-05
sn-app-analytics-workflow-source	8.0.1	2026-03-12
Case Management for Invoice Operations	1.8.0	2026-05-05
Invoice Case Self-Service	1.0.3	2026-05-05
Proactive Engagement	4.0.0	2026-03-12
DEX for Microsoft 365	4.3.0	2026-06-16
sn-component-guidance-experience	41.0.0	2026-06-16
Skill Review Management	1.6.1	2025-12-11
DEX Application and Device Health	4.3.0	2026-06-16
Zero Copy Connector Hub	3.0.1	2026-03-12
FSM Configurable Dispatcher Workspace	29.0.11	2026-03-12
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Group Life Servicing	2.5.0	2026-03-12
Proactive Engagement	4.0.0	2026-03-12
ITSM Process Mining Content Pack	2.0.0	2026-03-12
sn-component-workspace-shn	29.0.7	2026-03-12
Formula Builder	29.1.1	2026-03-12
Purchase Order Management	2.2.2	2026-06-16
Customer Service Case Types	4.3.1	2026-05-05
Proactive Engagement	4.0.0	2026-03-12
CSM Account Hierarchy	30.0.3	2026-03-12
sn-component-workspace-shn	29.0.7	2026-03-12
Special Handling Instruction	26.0.3	2026-05-05
AI Service Graph Connector for Microsoft	2.0.0	2026-03-12
Now Assist for Sourcing and Procurement Operations (SPO)	10.0.0	2026-06-16
Portfolio Planning integrations for Shared Infrastructure	3.12.0	2026-06-16
SPO - Foundation	1.2.0	2026-06-16
Advanced Response Automation for Smart assessments	22.3.0	2026-06-16
Performance Analytics Content Pack for FSO	1.12.1	2026-03-12
Financial Services Operations Integration with Socure	1.2.0	2026-03-12
KPI Framework	6.1.0	2026-06-16
Supplier Payment Optimization	6.0.0	2026-06-16
Financial Services Operations Integration with FRISS	1.3.0	2026-03-12
Dispute Rules Content Pack for Nacha	1.0.0	2025-12-11
Now Assist for Vault	2.1.1	2026-06-16
Service Operations Workspace Metric Explorer	27.1.1	2026-06-16
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
FSO - Advanced	1.0.0	2026-04-09
Hiring Connector	7.0.0	2025-12-11
CMDB Page Templates	3.2.6	2026-06-16
Common AI Framework	1.0.1	2026-06-16
Financials Core	6.2.0	2026-06-16
Change Management for Service Operations Workspace	9.2.0	2026-06-16
Process Mining for external data	29.5.0	2026-03-12
Industrial Operations Suite Foundation	1.0.1	2026-04-09
Supplier Relationship and Performance Management	10.0.0	2026-06-16
Financial Services Remote Tables	1.5.0	2026-03-12
Shift Handover Application	1.8.0	2026-06-16
Care Team Mobile	1.2.0	2026-03-12
AI Websearch	4.1.0	2026-06-16
App Life Cycle AI Agents	29.3.1	2026-06-16
Skills foundation	10.1.0	2026-06-16
Basic Scoring for Smart Assessments	22.3.0	2026-06-16
Integration Commons for CMDB	2.25.0	2026-06-16
Security Operations Setup Assistant	10.4.41	2026-06-16
Insurance Claims Core	3.5.0	2026-06-16
sn-smart-assessment-designer	22.3.1	2026-06-16
Walk-up Experience for Service Operations Workspace	9.2.0	2026-06-16
Legal and Contracts Common Utilities	1.1.1	2026-06-16
ITOM Cloud Services Core	4.1.15	2026-06-16
sn-apm-diagram-builder	3.7.0	2026-06-16
Financial Services Operations Integration with Jack Henry jXchange	1.2.0	2025-07-31
Product Inventory Advanced	14.0.1	2026-06-16
FSO Process Mining Content Pack	1.8.2	2025-07-31
Now Assist for Accounts Payable Operations (APO)	8.0.0	2026-06-16
Incident Management for Service Operations Workspace	9.2.0	2026-06-16
Major Incident Management for Service Operations Workspace	9.2.0	2026-06-16
Service Operations Workspace ITSM Admin Center	9.2.0	2026-06-16
POM - Prime	1.1.1	2026-06-16
Custom App Record Summarization	29.2.2	2026-06-16
Smart Assessment Migration tools	22.3.1	2026-06-16
Order Management Portal	2.1.0	2025-07-31
Attribute propagation	9.4.0	2026-06-16
Smart Assessment Collaboration	22.3.0	2026-06-16
Now Assist for Purchase Order Management (POM)	1.2.0	2026-06-16
Service Level Management Experience for Workspace	9.2.0	2026-06-16
Technology Portfolio Management	1.10.0	2026-06-16
Incident Communications Management for Service Operations Workspace	9.2.0	2026-06-16
Security Support Common	30.4.1	2026-06-16
FSO Process Mining Content Pack	1.8.2	2025-07-31
Invoice Self-Service	1.0.0	2026-03-12
Invoice Case Self-Service	1.0.3	2026-05-05
Service Operations Workspace ITSM Applications	9.2.0	2026-06-16
Interaction Management for Service Operations Workspace	9.2.0	2026-06-16
Microsoft Word Add-in for ServiceNow Contracts	1.8.0	2026-06-16
Problem Management for Service Operations Workspace	9.2.0	2026-06-16
Rich Text Editor Component for Security Operations	2.0.1	2026-06-16
Shopping Hub	11.1.1	2026-06-16
Impact Content	8.0.5	2026-06-16
Scan Engine	3.0.4	2026-06-16
Milestones	2.9.0	2026-06-16
GRC: Business Continuity Planning	11.0.2	2026-06-16
Document Intelligence	8.0.6	2026-06-16
Learning Core	9.10.0	2026-06-16
Obligation Management	1.7.0	2026-06-16
Now Assist for Spoke Generation	1.6.1	2026-06-16
Task Plan Template AI Agents	1.0.0	2026-06-16
Compatibility Management	6.6.0	2026-06-16
Licensing Engine	6.4.3	2026-06-16
CSM Contributor User	2.4.0	2026-06-16
Health and Safety Incident Management OSHA Content Pack	11.0.0	2025-12-11
Word Document Templates	1.10.0	2026-06-16
Employee Goals	1.3.0	2026-06-16
Threat Intelligence Support Common	13.6.4	2026-06-16
Insurance Claims Core	3.5.0	2026-06-16
App Best Practices Shared	29.2.0	2026-06-16
Asset Management for mobile	27.0.2	2025-07-31
AES Application Object Templates	29.2.1	2026-06-16
Application Intake	29.2.1	2026-06-16
GRC Feature roles	22.3.0	2026-06-16
Deployment Pipeline	29.2.1	2026-06-16
Product Catalog Management Portal	2.2.0	2025-12-11
Data Grid UI Component	26.0.7	2026-06-16
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Search Configurations for mobile	29.0.7	2025-05-01
Financial Services Operations Integration with Jack Henry jXchange	1.2.0	2025-07-31
Performance Analytics Content Pack for FSO	1.12.1	2026-03-12
Impact Common	8.0.7	2026-06-16
GRC: Compliance Assessment	22.3.2	2026-06-16
Financial Services Operations Integration with Socure	1.2.0	2026-03-12
Microsoft 365 for ServiceNow Reporting	22.3.1	2026-06-16
Integrated Risk Management Enterprise	22.3.0	2026-06-16
Contracts Core	3.2.4	2026-06-16
WSD - Prime	1.0.2	2026-06-16
Workplace Space Mapping	1.20.5	2026-06-16
UI shared library	1.6.2	2026-06-16
Impact Health Content	3.0.3	2026-06-16
AES Application Object Wizard Components	29.2.1	2026-06-16
Legal Service Delivery - Prime	1.0.9	2026-06-16
Impact	8.0.10	2026-06-16
Product Catalog Advanced	10.3.0	2026-03-12
Pipeline	29.2.1	2026-06-16
Flow Execution Analysis	29.2.8	2026-06-16
Manage Order Operations	2.0.3	2026-06-16
Workplace Stack Plan	1.5.12	2026-06-16
HR License meter	1.1.6	2026-06-16
Financial Services Remote Tables	1.5.0	2026-03-12
App Engine Notifications	29.2.1	2026-06-16
API Insights	2.2.1	2025-12-11
Integrated Risk Management Professional	22.3.0	2026-06-16