Asset Audit Response release notes
Summarize
Summary of Asset Audit Response release notes
The ServiceNow® Asset Audit Response application offers workspaces for asset managers to efficiently manage regulatory audits, request evidence, respond through guided workflows, and access regulatory content to improve accuracy and efficiency in audit responses. The Australia release introduces significant enhancements focused on automating evidence request management and strengthening security controls.
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Key Features
- Automated Evidence Request Summarization: Using generative AI, the application now automatically summarizes completed and in-progress evidence requests for financial regulatory audits. This includes insights into related audit engagements, financial regulations, submitted evidence, remediation rules, and tasks to improve operational efficiency.
- Tracking Impacted Records: Remediation tasks generated from evidence requests now include an Impacted Records related list that helps track and act on associated asset and configuration item records requiring remediation.
- Citation Details Visibility: Users can view citation names, descriptions, and supplemental guidance linked to evidence requests directly within the Asset Response Guided Experience, enhancing understanding of compliance requirements.
- Integration with Financial Regulatory Context: Evidence requests can now be aligned with requirements and guidelines from the Digital Operational Resilience Act (DORA), enabling asset managers to better understand and meet compliance obligations.
- Enhanced Read-Only Field Security: The Australia release introduces granular read-only controls in the ServiceNow AI Platform with new options like “strictreadonly” and “clientscriptmodifiable,” improving instance security while maintaining necessary flexibility.
- ServiceNow AI Platform Licensing Tiers: Customers can access AI features through three tiers—Foundation, Advanced, and Prime—each providing progressively advanced AI capabilities and workflows depending on entitlements.
Activation and Upgrading
Asset Audit Response is available for installation from the ServiceNow Store. Customers should review activation details and consider the new read-only field security changes when upgrading to the Australia release. Technical guidance is available for identifying and adjusting affected fields to maintain compatibility and security.
Related Applications
- Software Asset Management: Manage software product compliance, rights reclamation, and entitlement allocation.
- Hardware Asset Management: Track and manage physical technology assets with advanced automation and workflows.
- Audit Management: Plan and execute audit engagements to mitigate risk and ensure compliance before audit failures occur.
The ServiceNow® Asset Audit Response application provides workspaces where asset managers can manage their regulatory audits, request evidence for these audits, respond to these requests through a guided experience, and access regulatory content data to help drive more efficient and accurate responses to these requests. Asset Audit Response was enhanced and updated in the Australia release.
Asset Audit Response highlights for the Australia release
- Automatically generate summaries of completed and in-progress evidence requests for your financial regulatory audits.
- Track and manage impacted records that are associated with your remediation tasks.
- Gain insight into the citations associated with your evidence requests.
See Asset Audit Response for more information.
Important information for upgrading Asset Audit Response to Australia
The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new “read_only_option” field with granular control levels, including “strict_read_only” and “client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to KB2718122 for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see Configuring read-only security options.
New in the Australia release
- Australia Patch 1
- Automate the summarization of evidence requests
- Use generative AI to summarize completed and in-progress evidence requests for your financial regulatory audits. Gain insight into the corresponding audit engagements, the associated financial regulations, and the evidence that was submitted for each request. In addition, view details about the remediation rules that were created for each request and the corresponding remediation tasks that were generated based on those rules. Use this information to help plan for and complete other in-progress evidence requests so that you can improve your operational efficiency.
- Track impacted records that require remediation
- Use the Impacted Records related list in your remediation tasks to track and take any necessary actions on the impacted records, including asset and configuration item (CI) records, that are associated with each task. These remediation tasks are automatically generated based on the remediation rules that you define during evidence request fulfillment.
- View citations for your evidence requests
- Gain insight into the citations that are associated with your evidence requests by using the Citation details fields in the Asset Response Guided Experience. Use these fields to identify the name, description, and supplemental guidance for any citation that is associated with a request.
- Streamline the fulfillment of evidence requests by using financial regulatory context from the Digital Operational Resilience Act (DORA)
- Associate your evidence requests with financial regulatory requirements and guidelines from the Digital Operational Resilience Act (DORA). By aligning the relevant requests with these requirements and guidelines, you can help your asset managers better understand the compliance obligations that are associated with each request. They can then use this information to fulfill each request more accurately and efficiently.
- ServiceNow product tiers
- The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets and create your own
Depending on your entitlements, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
Activation information
Install Asset Audit Response by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.