Customer Contracts and Entitlements release notes
The ServiceNow® Customer Contracts and Entitlements application provides the foundation for storing and managing customer service contracts and entitlements. Customer Contracts and Entitlements was enhanced and updated in the Australia release.
Customer Contracts and Entitlements highlights for the Australia release
- Support derived priced products in Contracts and Entitlements workflows.
- Support contract consolidation and merge operations.
- Support hierarchical list view for contract lines in customer contracts.
- Enhance contract renewal performance with asynchronous processing.
See Customer Contracts and Entitlements for more information.
Important:
Customer Contracts and Entitlements is available in the ServiceNow Store. For details, see the Activation information section of these release notes.
New in the Australia release
- Derived priced products
- Reflects dynamically calculated prices, ensuring consistency with underlying pricing logic and improving accuracy across contract‑driven workflows.
- Contracts consolidation
- Enables users to merge multiple customer contract lines into a single consolidated renewed quote line. Users can also merge two renewal quotes for two different contracts into a single renewal quote. This capability will improve operational efficiency across multiple renewal by eliminating reducing duplication.
- Contracts hierarchical list
- Enable agents to view contract lines under a customer contract record as a collapsible hierarchical list, making it easier to apply workflows at the appropriate root level and navigate complex product offering hierarchies.
- Contract renewal performance improvements
- Reduce processing time for large-scale renewals by enabling asynchronous processing for contract renewal workflows across quotes, orders, and opportunities.
- Early renewal and termination of ramped contract lines
- Enables users to process early renewals and early terminations on contract lines that have ramps.
Activation information
Customer Contracts and Entitlements is a ServiceNow AI Platform feature that is available with activation of the (com.sn_pss_core) plugin, which requires a separate subscription. For details, see Configure Customer Contracts and Entitlements.