--- sourceDocument: Australia Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/release-notes Release : - australia ft:locale : - en-US ft:publication_title : - Australia Release Notes ft:clusterId : - rn bundleId : - rn --- # Operational Sustainability Management (formerly Environmental, Social, and Governance) release notes # Operational Sustainability Management (formerly Environmental, Social, and Governance) release notes {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Operational Sustainability Management (formerly Environmental, Social, and Governance) Release Notes The ServiceNow Operational Sustainability Management application supports managing sustainability-related data, metrics, and reporting requirements. Formerly known as Environmental, Social, and Governance (ESG) Management, this solution was enhanced in the Australia release with new features and integrations designed to streamline sustainability operations, reporting, and compliance for ServiceNow customers. Show full answer Show less Operational Sustainability Management is available via the ServiceNow Store and requires activation after installation. ## Key Features * **ServiceNow Otto:** The Now Assist AI experience has been renamed ServiceNow Otto, providing conversational AI capabilities integrated into workflows with multimodal interactions and autonomous orchestration. * **Campaigns:** Group manual, calculated, and automated metrics into campaigns by entity and/or group. Campaigns enable bulk actions to progress all associated metrics through lifecycle states together, simplifying management and approval processes. * **Metric Enhancements:** * Set variance base values for metrics to maintain meaningful percentage threshold calculations even when prior data is missing or zero. * Edit calculated metric formulas post-execution with versioning and apply changes from a specified date, preserving historical data integrity. * Configure multiple-level thresholds triggering automated actions for granular metric monitoring. * **AI Reporting Assistant:** Use AI directly within Microsoft Word via Document Designer to generate report content from ServiceNow data using natural language prompts, including stories, tables, and charts. * **Document Designer Improvements:** Consolidation of Microsoft 365 and Document Designer add-ins into a single plugin with increased repeater limits enhances report template flexibility and scalability. * **Integration with Socialsuite:** Perform CSRD-compliant double materiality assessments in Socialsuite with automatic syncing of results into Operational Sustainability Management, supporting GRI and ESRS standards. * **Invoice Data Extraction:** Automated extraction of unit values from utility invoices reduces manual data entry and improves metric data accuracy. * **Role and Access Updates:** Enhanced role mappings enforce functional domain separation and security, limiting user access to authorized risk and compliance records and related resources. * **UI Enhancements:** Campaigns list and record views are now available in the Operational Sustainability Workspace with declarative controls for managing campaign entities and metrics. ## Activation and Upgrade Considerations * To enable campaigns and bulk actions, activate specific system properties (snesg.metriccampaign, snesg.campaignbulkactionenabled, snesg.metricapproval) and configure approval modes. * Upgrades to related plugins (e.g., GRC: Metrics, Document Designer) are required to access new features such as metric formula editing and AI-assisted reporting. * Role inheritance and access permissions have been refined to improve security post-upgrade; these changes apply primarily to new installations. ## Deprecated and Renamed Components * The ServiceNow Reporting manifest is deprecated in favor of the Document Designer manifest for reporting needs. * Multiple plugins and integrations have been renamed to reflect the Operational Sustainability Management branding, replacing ESG terminology. ## Practical Benefits for ServiceNow Customers * Enhances sustainability data management and reporting efficiency through campaign-based metric grouping and bulk lifecycle processing. * Improves accuracy and compliance by integrating AI capabilities and standardized assessment frameworks (CSRD, GRI, ESRS) with Socialsuite. * Facilitates better governance and security via refined role-based access controls tailored to sustainability risk and compliance domains. * Simplifies report generation with AI-driven content creation directly within Microsoft Word, reducing manual effort and accelerating reporting cycles. * Supports streamlined upgrades and activation with clear system property configurations and updated plugin dependencies. The ServiceNow® Operational Sustainability Management application (formerly known as Environmental, Social, and Governance Management) manages sustainability-related data, metrics, and reporting requirements. Operational Sustainability Management was enhanced and updated in the Australia release. ## Operational Sustainability Management highlights for the Australia release {#esg-management-rn__esg-management-rn-highlights} * ServiceNow Otto is the new name for the Now Assist experience in Operational Sustainability Management. All Now Assist references have been updated to ServiceNow Otto. * You can group manual, calculated, and automated metrics into a campaign by entity, group, or both. When bulk actions are enabled, you can move an entire campaign through its lifecycle as a single unit, instead of tracking each metric independently. * Set a variance base value for a metric, so percentage-based threshold calculations stay meaningful even without prior-period data or if the previous value is zero. * Edit calculated metric definition formulas after execution and apply updated formulas from a specific date, preserving historical data integrity with formula versioning. * Use the AI reporting assistant in Document designer to generate report content from ServiceNow data using prompts directly within Microsoft Word. * Perform CSRD-compliant double materiality assessments in Socialsuite and automatically sync the results with the Operational Sustainability Management application. {#esg-management-rn__ul_bvp_553_rfc} See [Operational Sustainability Management (formerly Environmental, Social, and Governance)](https://www.servicenow.com/docs/access?context=esg-landing-page&version=australia&pubname=australia-environmental-social-governance&ft:locale=en-US) for more information.{#esg-management-rn__esg-management-rn-highlights-2} Important: Operational Sustainability Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. ## Important information for upgrading Operational Sustainability Management to Australia {#esg-management-rn__esg-management-rn-upgrade-info} To use campaigns, activate the following system properties: * sn_esg.metric_campaign: Enables campaigns on the Operational Sustainability Management workspace. * sn_esg.campaign_bulk_action_enabled: Enables bulk submission, approval, and rejection for campaigns. * sn_esg.metric_approval: Sets the approval mode for campaigns. Set the value to Simple for a single data owner and approver, or Advanced for multi-level approval chains. ## New in the Australia release {#esg-management-rn__esg-management-rn-new-features} [Campaigns](https://www.servicenow.com/docs/access?context=campaigns&version=australia&pubname=australia-environmental-social-governance&ft:locale=en-US) : After upgrading GRC: Metrics to version 22.5.2, you can group manual, calculated, and automated metrics into a campaign by entity, by group, or both. The unique combination of Group, Frequency, Calendar type, and Entity defines each campaign's metric set. When bulk actions are enabled, the campaign moves through different states as a single unit. Each measurement period generates a campaign cycle that tracks Data collection, Approval, and Closed states for every metric in the campaign together, instead of each metric progressing independently. [Configure data owner and approver assignments for a campaign](https://www.servicenow.com/docs/access?context=configure-data-owner-and-approver-assignments-for-a-campaign&version=australia&pubname=australia-environmental-social-governance&ft:locale=en-US) : Configure data owner and approver assignments for a campaign from a single page. Submit, approve, or reject every task in a campaign cycle together instead of working through tasks one at a time. [Edit a calculated metric definition formula](https://www.servicenow.com/docs/access?context=edit-a-calculated-metric-definition-formula&version=australia&pubname=australia-environmental-social-governance&ft:locale=en-US) : After upgrading GRC: Metrics to version 22.3.1, you can edit a calculated metric definition formula after it has been executed. When you save an edited formula, select a date from which the updated formula applies. Each saved edit creates a new formula version. [Microsoft Word based audit report templates using Document designer](https://www.servicenow.com/docs/access?context=document-designer-template&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) : After upgrading Document Designer to version 22.3.2, the Microsoft 365 reporting and Document Designer add-ins are consolidated into a single Document Designer plugin. A Create Claim button is added to the manifest. The repeater limit per document increases from 2 to 5, and the repetition limit per repeater increases from 200 to 500. [AI reporting assistant](https://www.servicenow.com/docs/access?context=ai-reporting-assistant&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) : With AI for Document Designer, you can use the AI reporting assistant to generate report content from ServiceNow data using prompts directly within Microsoft Word. The assistant inserts the output into your document as stories, tables, charts, or data points. [Components installed with Operational Sustainability Management (formerly ESG Management)](https://www.servicenow.com/docs/access?context=components-installed-with-esg&version=australia&pubname=australia-environmental-social-governance&ft:locale=en-US) : After upgrading Operational Sustainability Management to version 22.3.1, Operational Sustainability Management roles are mapped to Risk Library and Compliance Library feature roles to enforce functional domain separation. Users assigned these roles can access only risk and compliance records tagged to the functional domains they are authorized for. [Document intelligence for utility invoices](https://www.servicenow.com/docs/access?context=ai-driven-document-intelligence-for-utility-invoices&version=australia&pubname=australia-environmental-social-governance&ft:locale=en-US) : After upgrading ServiceNow Otto for Operational Sustainability Management to version 22.0.1, unit values from invoices and updates metric data are extracted automatically, reducing manual data entry and improving data accuracy. [Integrating Operational Sustainability Management with Socialsuite](https://www.servicenow.com/docs/access?context=integrate-operational-sustainability-with-SocialSuite&version=australia&pubname=australia-environmental-social-governance&ft:locale=en-US) : After upgrading Operational Sustainability Management to version 22.0.1, streamline sustainability reporting and compliance processes by conducting CSRD-compliant double materiality assessments in Socialsuite and automatically syncing the results with Operational Sustainability Management. This integration supports impact and financial materiality assessments following Global Reporting Initiative (GRI) and European Sustainability Reporting Standards (ESRS) standards. [Create a threshold for a metric](https://www.servicenow.com/docs/access?context=create-a-threshold-for-a-metric&version=australia&pubname=australia-environmental-social-governance&ft:locale=en-US) : After upgrading Operational Sustainability Management to version 22.0.1, you can configure thresholds with multiple levels and ranges for granular monitoring. When thresholds are breached, automated actions trigger immediately. ## UI changes {#esg-management-rn__section_lnf_plb_ckc} [Campaigns](https://www.servicenow.com/docs/access?context=campaigns&version=australia&pubname=australia-environmental-social-governance&ft:locale=en-US) : The Campaigns list and record views were added to the Operational Sustainability Workspace. Related lists for entities, metrics, campaign tasks, owners, and approvers are included, along with declarative Add/Remove actions for managing campaign entities and metrics. ## Changed in this release {#esg-management-rn__esg-management-rn-changes-features-1} [Metric definition setting record fields](https://www.servicenow.com/docs/access?context=metric-definition-setting-record-fields&version=australia&pubname=australia-environmental-social-governance&ft:locale=en-US) : After upgrading GRC: Metrics to version 22.5.2, Metric definitions now support a configurable variance base value, resolved from the individual metric, its metric definition, or a global default. Variance percentages remain meaningful when a previous-period value is missing or zero. **[Australia Patch 5](https://www.servicenow.com/docs/86~p_JZvUlBB3FD_j8roSw "The Australia Patch 5 release contains important problem fixes.")** [ServiceNow Otto® name announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. : The Now Assist for IRM (sn_irm_gen_ai) plugin, which provides generative AI capabilities for RCM, has been renamed to ServiceNow Otto for IRM. [Components installed with Governance, Risk, and Compliance](https://www.servicenow.com/docs/access?context=components-installed-with-grc&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) : After upgrading Operational Sustainability Management to version 22.3.1, role inheritance is updated to restrict access only to the resources required for each role. These changes apply to new installations only. * The connection_admin role is removed from sn_esg.integration_admin inheritance. * The workspace_user role is removed from Formula Builder configuration table access and from sn_esg.reader and sn_esg.data_owner inheritance. * The sn_align_core.ap_read_only role in sn_esg.reader is replaced with sn_ppm.reader. * Read access to the sn_esg_gen_ai_emission_calculation_guidelines table is restricted to sn_esg_gen_ai.cmd_agent_user. * Metric reader access to Sustainable IT tables is restricted to required configuration tables only. {#esg-management-rn__ul_dhw_hw4_jjc} [Configure templates for Document Designer](https://www.servicenow.com/docs/access?context=configure-template-for-document-designer&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) : After upgrading Operational Sustainability Management to version 22.3.2, the Business domain field in the Template configuration and Data relationship tables now references the GRC business domain (sn_grc_business_domain). Previously, these fields referenced the M365 business domain. **[Australia Patch 1](https://www.servicenow.com/docs/YA7hULsClAMRpa0n7ju_1A "The Australia Patch 1 release contains important problem fixes.")** [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own {#esg-management-rn__ul_pgy_j1t_r3c} Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. ## Deprecated features {#esg-management-rn__esg-management-rn-plugin-info} The ServiceNow Reporting manifest is deprecated. Use the Document Designer manifest for all reporting needs. Enhancements will be available on the Document Designer manifest only. ## Activation information {#esg-management-rn__esg-management-rn-activation} Install Operational Sustainability Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#esg-management-rn__esg-management-rn-activation-1} ## Plugin information {#esg-management-rn__section_kfj_ls4_jjc} [Renamed or changed plugins](https://www.servicenow.com/docs/access?context=components-installed-with-esg&version=australia&pubname=australia-environmental-social-governance&ft:locale=en-US) : Microsoft 365 for ServiceNow Reporting (sn_esg_msoff_intg): The Microsoft 365 reporting add-in is converted to a development plugin and is no longer available in the plugin installation UI. Document Designer is now a dependency of Operational Sustainability Management. : The following plugins were renamed in the Australia release: * Environmental, Social, and Governance Management (com.sn_esg): Renamed Operational Sustainability Management (com.sn_esg) * ESG integration with Concur (com.sn_esg_concur): Renamed Operational Sustainability Integration with Concur (com.sn_esg_concur) * ESG integration with DEX (com.sn_esg_dex_intg): Renamed Operational Sustainability Integration with DEX (com.sn_esg_dex_intg) * ESG Regenerative finance (com.sn_esg_refi): Renamed Regenerative Finance for Operational Sustainability (com.sn_esg_refi) * ESG Risk Management (com.sn_esg_risk_mgmt): Renamed Operational Sustainability Risk Management (com.sn_esg_risk_mgmt) * Materiality Assessment (com.sn_osm_ma): Renamed Operational Sustainability Integration with Socialsuite (com.sn_osm_ma) * Now Assist for Environmental, Social, and Governance (ESG) (com.sn_esg_gen_ai): Renamed Now Assist for Operational Sustainability (com.sn_esg_gen_ai) * Urjanet ESG integration (com.sn_esg_urjanet): Renamed Operational Sustainability Integration with Urjanet (com.sn_esg_urjanet) * Watershed integration for ESG (com.sn_esg_watershed): Renamed Operational Sustainability Integration with Watershed (com.sn_esg_watershed) * Workday ESG integration (com.sn_esg_workday): Renamed Operational Sustainability Integration with Workday (com.sn_esg_workday) {#esg-management-rn__ul_dtf_rs4_jjc} :