---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://www.servicenow.com/docs/r/release-notes

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Privacy Management release notes

# Privacy Management release notes {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Privacy Management release notes

The ServiceNow® Privacy Management application helps organizations manage privacy risks and compliance to protect customers, employees, and suppliers.
The Australia release introduces significant enhancements, including advanced AI capabilities, configurable external-facing forms, and expanded privacy regulatory content, all designed to streamline privacy operations and improve compliance management.
Show full answer Show less  

## Key Features

* **ServiceNow Otto AI Platform:** Formerly Now Assist, ServiceNow Otto delivers conversational AI with agentic capabilities, multimodal interactions, and autonomous cross-system workflow orchestration integrated into Privacy Management.
* **Configurable Personal Data Rights (PDR) Forms:** Privacy administrators can tailor external-facing PDR forms by mapping jurisdictions to data subject types and request types, controlling authorized agent submissions, and customizing terms, disclaimers, and visible fields based on request context.
* **Stakeholder Editing of Processing Activities:** Key stakeholders, including non-privacy role users, can view and request edit access to processing activities directly through the Employee Center, enhancing collaboration and data accuracy.
* **Expanded Privacy Regulatory Content:** New ready-to-use authority documents for regulations such as the Digital Personal Data Protection Act 2023, Virginia Consumer Data Protection Act, and Colorado Privacy Act are available. Privacy risk statements have also been updated with AI-generated enhancements.
* **Smart Assessment Versioning:** Allows updating privacy assessment templates without impacting ongoing assessments, ensuring flexibility and consistency.
* **AI-Powered Privacy Case Summarization:** Now Assist generates concise, structured summaries from complex case data, reducing investigation time and improving decision-making quality.
* **Anonymous Privacy Violation Reporting:** Employees can securely report privacy incidents anonymously via the Employee Center's Anonymous Reporting Portal, supporting whistleblower protections and regulatory compliance while enabling secure two-way communication.
* **Hierarchy and Lineage Enhancements:** Users can identify and differentiate systems, vendors, and applications linked to specific processing activities with scoped views, aiding in understanding data flows in context.
* **Privacy Content Accelerator:** Provides pre-built regulatory content aligned with major privacy frameworks (e.g., GDPR, CCPA, LGPD, NIST Privacy Framework) accessible directly within the Privacy Workspace for standardized compliance management.

## Other Important Updates

* The Now Assist plugin for Privacy Management is renamed to ServiceNow Otto for Privacy Management.
* The platform supports multiple AI licensing tiers (Foundation, Advanced, Prime) enabling access to different AI capabilities based on subscription level.
* AI platform enhancements include default selection changes for large language models and ongoing support for the Now LLM Service.

## Activation and Availability

Privacy Management is available for installation through the ServiceNow Store. Customers can request the application and review version histories and cumulative release notes there to stay informed about updates.  
The ServiceNow®
Privacy Management application enables you to manage your organization's privacy risks and compliance to protect your customers, employees, and suppliers. Privacy Management was enhanced and updated in the Australia release.

## Privacy Management highlights for the Australia release {#grc-privacy-management-rn__grc-privacy-management-rn-highlights}

* ServiceNow Otto is the new name for the Now Assist experience, delivering agentic AI, multimodal interactions, and autonomous cross-system workflow orchestration.
* Configure the Personal Data Rights (PDR) external-facing form to map jurisdictions to data subject types and request types, and control whether an authorized agent can submit a request on behalf of a data subject.
* Enable key stakeholders to view and update processing activities that they own directly from GRC tasks in the Employee Center.
* Activate new ready-to-use privacy content, including risk statements and authority documents, such as Digital Personal Data Protection Act 2023 (DPDPA), the Virginia Consumer Data Protection Act, and the Colorado Privacy Act.
* Automatically generate an AI-recommended privacy case summary from varied compliance case data, reducing investigation time and enabling faster, more consistent decision-making.
* Anonymously report compliance violations through a secure portal that maintains complete identity protection while enabling organizational trust and regulatory compliance.
{#grc-privacy-management-rn__ul_ym3_wtv_23c}

See [Privacy Management](https://www.servicenow.com/docs/access?context=privacy-management&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) for more information.{#grc-privacy-management-rn__grc-privacy-management-rn-highlights-2}
Important:  
Privacy Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

## New in the Australia release {#grc-privacy-management-rn__grc-privacy-management-rn-new-features}

[External-facing PDR form configuration](https://www.servicenow.com/docs/access?context=configure-pdr-ext-form&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US)
:
    * Starting from version 22.3.x of Personal Data Rights (PDR), privacy administrators can navigate to External form configuration to tailor the public-facing PDR form for their organization. They can map jurisdictions to data subject types and request types, and specify whether an authorized agent can submit a request on behalf of a data subject for each jurisdiction.
    * For each jurisdiction, administrators can add terms and conditions, disclaimers, and guidance text that requesters see when they submit a request from that jurisdiction.
    * Administrators can also show or hide form fields based on the combination of jurisdiction, data subject type, and request type that a requester selects. The form collects only the information needed, therefore, requesters see only the fields that apply to their request.

[Enable key stakeholders to edit processing activities](https://www.servicenow.com/docs/access?context=request-edit-access-pa&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US)
:
    * Starting from version 22.3.x of Privacy Management, privacy analysts can add any user, including users without privacy roles, as a key stakeholder on a processing activity. Such users are set to No privilege to respond to assessments by default and therefore, can only view the record if they are granted the business user role.
    * Key stakeholders with the appropriate business user role can access and view the related lists of a processing activity directly from the Employee Center.
    * After they review the processing activity and find that it needs updating, they can select Request edit access to ask for editing rights to a processing activity.

[New privacy content in Privacy Management Content](https://www.servicenow.com/docs/access?context=update-privacy-content&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US)
:
    * Starting from version 22.3.x of Privacy Management Content, privacy managers can extend their regulatory library with new ready-to-use authority documents, Digital Personal Data Protection Act 2023 (DPDPA), Virginia Consumer Data Protection Act, and Colorado Privacy Act. When activating an authority document, they can select which citations to add to the library, and then select from the AI-generated control objectives already mapped to those citations.
    * Privacy Management Content also ships an updated version of privacy risk statement that carries forward the AI-generated risk statements from the previous version and adds new ones. Reinstalling the already existing risk statements after the update may overwrite certain changes made to them.

[Smart assessment versioning of privacy assessment
templates](https://www.servicenow.com/docs/access?context=create-new-smart-asmt-version&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US)
:   Starting from version 22.3.x of Privacy Management and Privacy Case Management, you can create a version of an existing privacy assessment template to revise the questionnaire, response options, or automations without disrupting assessments that are already in
    progress. New privacy assessments use the latest published version of the template.

**[Early availability](https://www.servicenow.com/docs/TXTe8MPKl5ffoAV6IlfT7A "The Australia release contains important problem fixes.")**
[GRC case summarization skill for privacy cases](https://www.servicenow.com/docs/access?context=privacy-case-summarization-skill&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US)
:   Privacy analysts can now use the Now Assist case summarization feature to quickly understand a privacy case without manually reviewing every field or related
    list. Now Assist analyzes key case attributes, such as timelines, impacted areas, evidence, and actions, and generates a structured
    summary directly inside the privacy case. This feature solves a common problem: case data is often lengthy, scattered across
    multiple related lists, and difficult for analysts to digest efficiently. Analysts can also save and edit summaries as case data evolves, ensuring the record stays current.

[Report a privacy case anonymously](https://www.servicenow.com/docs/access?context=report-privacy-case-anonymously&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US)
:   Employees
    can now use the Anonymous Reporting Center to report privacy violations such as data breaches or exposure, unauthorized data use, privacy law violations (GDPR, CCPA), or other privacy-by-design lapses without revealing their
    identity or location.
:   Accessed
    through the Employee Center, the Anonymous Reporting Center portal automatically logs users out to enforce anonymity, creates case records without mapping to employee identity, and provides a unique report key for secure follow-up
    communication.
:   Reports
    are routed to the appropriate compliance team based on the nature of the concern. Throughout the investigation process:

    * Investigators can request additional information through a comments system visible to the reporter
    * Reporters can follow up on their case using their report key to check progress and respond to questions
    * All interactions maintain reporter anonymity at every step; no identity or location data is ever captured or linked
    {#grc-privacy-management-rn__ul_bxh_gjv_23c} This enhancement enables organizations to build trust, mitigate risks before escalation, and ensures regulatory compliance with whistleblower protection requirements.

[Hierarchy and lineage enhancements](https://www.servicenow.com/docs/access?context=hierarchy-tab&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US)
:   The
    Hierarchy and lineage enhancements enables privacy teams to identify which systems, vendors, and applications belong to a specific processing activity by marking relationships as "part of a processing activity." This
    ability differentiates scoped components from global or shared connections. Users can toggle between a
    processing‑activity‑scoped view and a full lineage view, helping them understand data flows in the appropriate context.

[Privacy content accelerator](https://www.servicenow.com/docs/access?context=privacy-content-accelerator&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US)
:   The
    privacy regulatory content through Unified Content Management provides pre‑built authority documents, citations, control objectives, and risk statements aligned with major privacy frameworks, including GDPR, CCPA, LGPD, and
    the NIST Privacy Framework 1.0. These resources are available for download directly from the Privacy Workspace, enabling teams to readily access standardized regulatory content.

## Changed in this release {#grc-privacy-management-rn__grc-privacy-management-rn-changed-features}

**[Australia Patch 5](https://www.servicenow.com/docs/86~p_JZvUlBB3FD_j8roSw "The Australia Patch 5 release contains important problem fixes.")**
[ServiceNow Otto® name announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
:   Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.
:   The Now Assist for Privacy Management (sn_prm_gen_ai) plugin has been renamed to ServiceNow Otto for Privacy Management.

**[Australia Patch 4](https://www.servicenow.com/docs/hpSe6FW9rwONQbG06dlmzQ "The Australia Patch 4 release contains important problem fixes.")**
[Large language models on the ServiceNow AI Platform®](https://www.servicenow.com/docs/access?context=exploring-large-language-models&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
:   The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.

**[Australia Patch 1](https://www.servicenow.com/docs/YA7hULsClAMRpa0n7ju_1A "The Australia Patch 1 release contains important problem fixes.")**
[ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
:   The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:

    * Foundation: AI basics to deliver insights
    * Advanced: AI to boost productivity across relevant use cases
    * Prime: Act autonomously with all AI assets, and create your own

    {#grc-privacy-management-rn__ul_pgy_j1t_r3c}

    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.

## Activation information {#grc-privacy-management-rn__grc-privacy-management-rn-activation}

Install Privacy Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#grc-privacy-management-rn__grc-privacy-management-rn-activation-1}