--- sourceDocument: Australia Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/release-notes Release : - australia ft:locale : - en-US ft:publication_title : - Australia Release Notes ft:clusterId : - rn bundleId : - rn --- # Impact release notes # Impact release notes {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Impact Release Notes Australia Release ServiceNow Impact is an AI-driven solution built on the ServiceNow AI Platform designed to provide tailored recommendations and guidance through a digital interface. The Australia release introduces significant enhancements to the Impact Store Application, focusing on improved update set scanning, financial insights, technical debt management, AI-powered coding assistance, and partner management capabilities. Show full answer Show less ## Key Features * **Update Set Scans:** Initiate Full Scan or Suite Scan to validate update sets against all active definitions or a curated suite, now allowing direct deactivation of base system definitions without needing overrides or approvals. * **Product Value Page:** Offers a comprehensive financial story behind product outcomes, including operational metrics, monetized value, trend charts, transparent calculations, and underlying assumptions, currently supporting IT Service Management. * **Real-Time Coding Assistance:** AI analysis panel identifies problematic lines with proposed solutions and enables submitting exception requests directly from Recommend-level findings. * **Storage Usage Estimation:** Provides high-level estimates of Impact app storage usage for proactive management. * **Accelerators:** Discover, filter, launch, and complete accelerators independently, including a downloadable 90-day self-served action plan and structured coaching aligned with organizational change management (OCM) frameworks. * **Partner Management:** Dedicated Impact Partner role allows partners to manage Impact on behalf of customers efficiently without manual intervention. * **Impact Conversations:** Enables collaboration within ServiceNow instances through category-based conversations, expert guidance, and file sharing without leaving the platform. * **Alerting and Notifications:** Features alert cards for long-pending jobs and webhook integration failures, with real-time visibility through the Alert Console and daily system notifications. * **UI and Configuration Enhancements:** Streamlined Impact Store Application configuration via guided setup, improved dashboards, usage tracking, and enhanced findings organization by severity. * **AI Governance and Optimization:** Accelerators support AI data exploration, governance, Virtual Agent performance improvement, and platform adoption through capability design and configuration. ## Upgrade and Activation Upgrading to the Australia release requires following a unified registration process for Impact Store Application configuration through the Impact Guided Setup. Activation and entitlement details remain consistent despite the rebranding of ServiceNow AI products under the Now Assist \> ServiceNow Otto brand. ## Deprecated and Removed Features * On-demand value reports and Value potential accelerators have been removed. * The Impact Health plugin is planned for future deprecation; users are encouraged to adopt the Scan Engine application for similar functionality. ## Practical Benefits for ServiceNow Customers * Validate and manage update sets more efficiently with comprehensive scans and simplified deactivation of base definitions. * Gain transparent financial insights into product outcomes to better understand and communicate value. * Reduce technical debt and improve code quality using AI-driven recommendations and exception management. * Engage partners seamlessly to manage Impact environments, enhancing collaboration and operational efficiency. * Leverage accelerators and coaching frameworks to optimize platform health, governance, and adoption. * Maintain proactive system health with alerting mechanisms that reduce risks of failures and SLA breaches. ServiceNow® Impact is built on the ServiceNow AI Platform and combines customized service with a digital interface to provide tailored recommendations and guidance. Impact Store App was enhanced and updated in the Australia release. ## Impact highlights for the Australia release {#impact-rn__impact-rn-highlights} * Version 9.0.0 * [Initiate update set scans](https://www.servicenow.com/docs/access?context=initiate-update-set-scans&version=australia&pubname=australia-impact&ft:locale=en-US): Use Full Scan or Suite Scan to validate update sets against all active definitions or a curated suite. * View the full financial story behind every product outcome using product value. The new [Product value](https://www.servicenow.com/docs/access?context=product-value-overview&version=australia&pubname=australia-impact&ft:locale=en-US) page brings together operational metrics, monetized value, trend charts, calculation transparency, and the assumptions behind them. {#impact-rn__ul_mlr_bcc_dkc} * Version 8.0.0 * Identify problematic lines and receive proposed solutions by engaging an AI analysis panel with the [Use Real-time prevention monitoring while coding](https://www.servicenow.com/docs/access?context=real-time-prevention-monitoring&version=australia&pubname=australia-impact&ft:locale=en-US) feature. * Submit exception requests directly from Recommend-level findings [Submit exceptions for Scan Engine findings](https://www.servicenow.com/docs/access?context=submitting-exception-reasons-scan-engine&version=australia&pubname=australia-impact&ft:locale=en-US) * Get a high-level estimate of your Impact app storage usage so you can proactively plan your storage management. * Discover, filter, launch, and complete accelerators independently and also download a self-served 90-day action plan with On-demand accelerators. * Manage Impact accounts with the dedicated partner role support where partners can manage Impact on behalf of customers without manual intervention. {#impact-rn__ul_tlk_trs_khc} * Version 7.0.0: * Streamline the Impact Store Application configuration with the updated Impact guided setup. * Proactively identify, prioritize, and resolve technical debt with the Impact Health Agent, a collection of AI-native tools embedded within the Impact Platform Health experience. * Provide access to partners with the impact_partner_role. * View true applications capabilities organized by product lines. {#impact-rn__ul_kzf_vwg_gjc} {#impact-rn__ul_itn_ybc_dkc} See [Impact](https://www.servicenow.com/docs/access?context=impact-landing-page&version=australia&pubname=australia-impact&ft:locale=en-US) for more information.{#impact-rn__impact-rn-highlights-2} Important: Impact is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. ## Important information for upgrading Impact to Australia {#impact-rn__impact-rn-upgrade-info} The Impact Store Application configuration requires a sequence of tasks in a unified registration process. See [Configuring Impact](https://www.servicenow.com/docs/access?context=configuring-impact-platform&version=australia&pubname=australia-impact&ft:locale=en-US).{#impact-rn__impact-rn-upgrade-info-1} ## New in the Australia release {#impact-rn__impact-rn-new-features} : Version 9.00 * Directly deactivate base system definitions without requiring an override record or approval. * Use Full Scan or Suite Scan to validate update sets against all active definitions or a curated suite. {#impact-rn__ul_ty4_245_tjc} : Version 8.0.0 * Access summarized findings in one line grouped by findings level. Use the statistical and sys property scan types to view scan results in a statistical section. * Create exceptions directly from Recommend-level findings and view approved exceptions which are required for every Recommend-level finding. Previously, the logic confirmed only that at least one approved exception existed, leaving a gap when multiple findings were present. {#impact-rn__ul_qxs_fwj_mjc} : Version 7.0.0 * Proactively identify, prioritize, and resolve technical debt by using the collection of AI-native tools embedded within the Impact Platform Health experience. * Track and resolve issues in developer code throughout the end-to-end workflow by reviewing and applying AI-recommended fixes to , which provides AI-generated code fixes for leading practice violations. {#impact-rn__ul_kkw_gwj_mjc} [Product value](https://www.servicenow.com/docs/access?context=product-value-overview&version=australia&pubname=australia-impact&ft:locale=en-US) : Version 9.0.0 * Explore product-level outcome performance in the Product Value  page. You can use it to review operational metrics, monetized value, trend charts, calculation transparency, and assumptions.  * Explore Enhanced outcomes built on current ServiceNow platform capabilities, with updated data instrumentation and calculation logic.  * Enhanced outcomes are currently only available for IT Service Management {#impact-rn__ul_eff_wvn_bkc} [New Accelerators in the Australia Release](https://www.servicenow.com/docs/access?context=new-accelerators-australia-release&version=australia&pubname=australia-impact&ft:locale=en-US) : Version 8.0.0 * Explore AI data, learn AI governance, and improve Virtual Agent performance. * Configure ServiceNow Vault, optimize HR and service management, and build skills for the EA Workspace. * Explore AI data, learn AI governance, and improve Virtual Agent performance. * Configure ServiceNow Vault, optimize HR and service management, and build skills for the EA Workspace. * Evaluate and improve the performance of your platform teams and assess their AI governance with On-demand accelerators. * Sustain ServiceNow platform adoption and business value using OCM accelerators that offer structured coaching in alignment with the OCM Readiness framework. * Enhance platform capabilities and drive product adoption through focused engagements including Capability Design and Capability Configuration with Optimization Accelerators. {#impact-rn__ul_vt2_v5j_mjc} : Version 7.0.0 * Accelerate Platform health, Data privacy, Walk-up experience, Digital product release, Modern change management, Major incident management, CSDM for service operations, and Integration hub with technical accelerators. * Improve your change readiness by using the OCM: Preparing for change and adopt AI governance impact strategy accelerators. * Assess CSDM maturity, improve CSDM Data modeling, and accelerate portal's user experience with usage insights and virtual agent experience design from the architecture accelerators. {#impact-rn__ul_k4j_1vj_mjc} [Self-serve Accelerator fulfillment process](https://www.servicenow.com/docs/access?context=on-demand-accelerators&version=australia&pubname=australia-impact&ft:locale=en-US) : * Provide Self-service capabilities with improved session persistence, an entitlement-aware catalog, and a downloadable 90-day action plan. * Access engagement-type filtering, progress tracking, questionnaire persistence, and self-serve directly within the catalog. {#impact-rn__ul_byf_2y4_gjc} [Impact Conversations](https://www.servicenow.com/docs/access?context=impact-conversations_store&version=australia&pubname=australia-impact&ft:locale=en-US) : Collaborate with your Impact squad through organized, category-based conversations where you can ask questions, get expert guidance, and share files without leaving your ServiceNow instance. [Alert card to capture long pending jobs](https://www.servicenow.com/docs/access?context=io-long-pending-job-alert-card&version=australia&pubname=australia-impact&ft:locale=en-US) : Get timely notifications of pending jobs based on their lateness duration and act on them to reduce the risk of downstream failures and SLA misses. The Long Pending Jobs alert card identifies jobs that breach predefined lateness thresholds. [Configure alert notifications for an instance](https://www.servicenow.com/docs/access?context=io-receive-notification-customer-conf-webhook&version=australia&pubname=australia-impact&ft:locale=en-US) : Receive timely notifications on failures in customer-configured webhook integrations caused by invalid URLs or credentials that go unnoticed until runtime. * All URLs are now validated before integrations. * Daily system notifications are indicated by a bell icon and through email notifications. * Alert Console alerts provide real-time visibility. {#impact-rn__ul_qkc_lcv_c3c} [Roles installed with Impact](https://www.servicenow.com/docs/access?context=impact-roles&version=australia&pubname=australia-impact&ft:locale=en-US) : Grant selected users with partner accounts access to the Impact Store Application through the new Impact Partner role. Users assigned with the partner role can efficiently manage Impact for their customers. You can view the users added as partners on the Impact homepage. [Manage capabilities maps](https://www.servicenow.com/docs/access?context=manage-capability-maps&version=australia&pubname=australia-impact&ft:locale=en-US) : Version 7.0.0: The Capabilities Map homepage now shows true application capabilities organized by product line. ## UI changes {#impact-rn__impact-rn-ui-changes} [Optimization Accelerators](https://www.servicenow.com/docs/access?context=optimization-accelerators&version=australia&pubname=australia-impact&ft:locale=en-US) : Optimization accelerators catalog displays across dashboards, catalog filter and navigation, accelerator creation flows, and accelerator detail views inline with the other accelerator catalogs : Flash cards now reflect the Optimization accelerator catalog category, and dashboards include platform optimization usage and consumption metrics. [Track Platform Health trends](https://www.servicenow.com/docs/access?context=scan-engine-diagnostic-dashboards&version=australia&pubname=australia-impact&ft:locale=en-US) : Open the Real-time Messaging panel directly alongside the development workspace; a slide-in side panel that stays visible until dismissed. Findings are organized into tabs by severity level, each showing a total count, and ordered by impact to the instance. : Hover over the Level of Finding field in the findings table and definition records now displays a tooltip explaining Act, Recommend, Suggest, and Review. : Select and open a filtered back-end list view for donut chart segments. : : Dashboard data refresh timing and status jobs trigger at the enhanced time frame and frequency for near real-time data. The dashboard also displays status messaging about job progress and any delays. [Entitlements and usage](https://www.servicenow.com/docs/access?context=capabilities-map&version=australia&pubname=australia-impact&ft:locale=en-US) : Recommended capabilities has been renamed Squad-prioritized capabilities. ## Changed in this release {#impact-rn__impact-rn-changed-features} [Run Impact Guided Setup](https://www.servicenow.com/docs/access?context=guided-setup-impact-in-app&version=australia&pubname=australia-impact&ft:locale=en-US){#impact-rn__impact-rn-rn-workspace} : The Impact Guided Setup provides a more efficient, streamlined way for you to configure the Impact Store Application. For information about how to upgrade, see [Configuring Impact](https://www.servicenow.com/docs/access?context=configuring-impact-platform&version=australia&pubname=australia-impact&ft:locale=en-US). [Prevent and resolve technical debt with AI](https://www.servicenow.com/docs/access?context=prevent-resolve-technical-debt-ai&version=australia&pubname=australia-impact&ft:locale=en-US) : Review enforcement messages for Update Set completion: Enforcement messages clarify which suite or scan type is required to meet completion criteria. : Fix violations from JPMC issue analysis: Use new Scan Engine definitions that address real-world JPMC-identified violations. : Deactivate base system Scan Engine definitions: Remove OOTB definitions from your instance without requiring an override. : Sync exception reasons across instances: Synchronize exception reasons across multi-instance environments. : Register your instance with streamlined guidance: Follow improved setup instructions for initial Scan Engine configuration. [Now Assist\>ServiceNow Otto](https://www.servicenow.com/docs/access?context=prevent-resolve-technical-debt-ai&version=australia&pubname=australia-impact&ft:locale=en-US) : ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Impact. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. ## Removed in this release {#impact-rn__impact-rn-removed-features} On-demand value report and Value potential accelerators have been removed.{#impact-rn__impact-rn-removed-features-1} ## Activation information {#impact-rn__impact-rn-activation} [Impact](https://www.servicenow.com/docs/access?context=impact-landing-page&version=australia&pubname=australia-impact&ft:locale=en-US) : For information on package entitlement and features activation, see . : For details on configuring Impact and its features, see . ## Plugin information {#impact-rn__impact-rn-plugin-info} Plugins planned for deprecation{#impact-rn__impact-rn-plan-dep-plugins} : The following plugins are planned for deprecation in a future release. Impact Health (com.sn_impact_health): Planned for deprecation in a future release. For this functionality, to use the Scan Engine application.{#impact-rn__impact-rn-plan-dep-plugin} ## Related ServiceNow applications and features {#impact-rn__impact-rn-related-apps} [Admin Center](https://www.servicenow.com/docs/access?context=admin-center-intro&version=australia&pubname=australia-platform-administration&ft:locale=en-US) [Hardware Asset Management](https://www.servicenow.com/docs/access?context=ham-landing-page&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) : Admin Center provides a central hub for platform owners and admins to access platform capabilities, discover new applications, and get intelligent, actionable insights. [Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=r_ITBusinessManagement&version=australia&pubname=australia-it-business-management&ft:locale=en-US) : Strategic Portfolio Management (SPM) enables digital transformation by helping you plan, deliver, and track value across different methodologies. [AI Admin Hub](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : Now Assist uses generative AI to enhance productivity and efficiency through conversation and proactive experiences.