---
sourceDocument: Brazil Release Notes
sourceDocumentLink: https://www.servicenow.com/docs/r/release-notes

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# IT Service Management release notes

# IT Service Management release notes {#ariaid-title1}

IT Service Management has new and updated features in the Brazil
release.
* **[Change Management release notes](https://www.servicenow.com/docs/jrcEm27T3HVx9_TpqVOquA#change-management-rn)**   
  The ServiceNow® Change Management application provides a systematic approach to control the life cycle of all changes, facilitating beneficial changes to be made with minimum disruption to IT services. See the following sections for release notes by version.
* **[DevOps Change Velocity release notes](https://www.servicenow.com/docs/6MTg3czTEikwf8AssWUsuQ#devops-change-velocity-rn)**   
  The ServiceNow® DevOps Change Velocity application improves visibility into your DevOps data in a single system, automates and accelerates change processes, and helps you gain insights to measure the performance of your DevOps environment. See the following sections for release notes by version.
* **[Employee Slate for ITSM release notes](https://www.servicenow.com/docs/_kRhvn3qZKkQoavUpZK47A#itsm-employeeslate-moveworks-rn)**   
  The ServiceNow® Employee Slate for ITSM application surfaces active outages and degradations for employees. It also lets employees check in for walk-in IT help or book an appointment. See the following sections for release notes by version.
* **[Incident Management release notes](https://www.servicenow.com/docs/e~wP1SDsFA1QFY8cu5GpKA#incident-management-rn)**   
  The ServiceNow® Incident Management application helps you to restore normal service operations while minimizing the impact to business operations and maintaining quality. Incident Management was enhanced and updated in the Brazil release. See the following sections for release notes by version.
* **[ITSM MCP Server release notes](https://www.servicenow.com/docs/XVh8k6vFfKgF3nuEwEMrvw)**   
  Using the ServiceNow® ITSM MCP Server application connect an AI-enabled Model Context Protocol (MCP) client application to your ServiceNow environment using the ITSM MCP Server. This connection enables incident and change management for service desk agents and IT managers, and enables requesters to check and manage their own tickets.
* **[L1 IT Service Desk AI Specialist release notes](https://www.servicenow.com/docs/85jUNLH3a4S9QlOVN7dIAg#l1-it-service-desk-ai-specialist-rn)**   
  The ServiceNow® L1 IT Service Desk AI Specialist application is an autonomous worker that investigates and resolves incidents end-to-end without human intervention. It's designed to support high-volume, repeatable L1 incidents enabling a live human agent to handle more complex issues. For incidents that come in as requests, it proposes the appropriate request item, such as a software access. See the following sections for release notes by version.
* **[On-Call Scheduling release notes](https://www.servicenow.com/docs/icQNOoefltzTvbWTPQZ9SQ#on-call-scheduling-rn)**   
  The ServiceNow® On-Call Scheduling application enables you to verify that dedicated support team members are available to resolve issues when they occur. On-Call Scheduling was enhanced and updated in the Brazil release.
* **[Process Mining for ITSM release notes](https://www.servicenow.com/docs/1JoiffxL4QUyf3wW5WIW9w#process-mining-itsm-rn)**   
  The ServiceNow® Process Mining for ITSM application helps analysts and process owners quickly analyze and optimize their business processes. See the following sections for release notes by version.
* **[Request Management release notes](https://www.servicenow.com/docs/hpGRb9rZB0Ov0Y_eXZ67wA)**   
  The ServiceNow® Request Management application enables catalog items to be requested and fulfilled based on defined flows.. See the following sections for release notes by version.
* **[Service Operations Workspace for ITSM release notes](https://www.servicenow.com/docs/3G3IMunZ0_X0T7h6oiOqfg#service-operations-workspace-itsm-rn)**   
  The ServiceNow® Service Operations Workspace (SOW) application is a configurable workspace that provides a unified agent experience for multiple IT Service Management and IT Operations Management capabilities. See the following sections for release notes by version.
* **[ServiceNow Otto for IT Service Management (ITSM) release notes](https://www.servicenow.com/docs/ZYunmoIh0OdqCMRp~OevOg#now-assist-for-itsm-rn)**   
  The ServiceNow Otto for IT Service Management (ITSM) application brings agentic AI to IT Service Management. ServiceNow Otto for IT Service Management (ITSM) was enhanced and updated in the Brazil release.
* **[Workforce Optimization for ITSM release notes](https://www.servicenow.com/docs/a7n9Ym27cOKzNAUfGM5lVA)**   
  The ServiceNow® Workforce Optimization for ITSM application helps IT managers automate the management, monitoring, and mentoring of their teams. This application is currently supported for the Brazil release, but it will be deprecated in a future release.