---
sourceDocument: Brazil Release Notes
sourceDocumentLink: https://www.servicenow.com/docs/r/release-notes

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Employee Slate for ITSM release notes

# Employee Slate for ITSM release notes {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Employee Slate for ITSM application surfaces active outages and degradations for employees. It also lets employees check in for walk-in IT help or book an appointment. See the following sections for release notes by
version.

## About Employee Slate for ITSM {#itsm-employeeslate-moveworks-rn__itsm-employeeslate-moveworks-rn-about}

* View active outages and scheduled maintenance directly on the Employee Slate for ITSM home page.
* Open a dedicated Service Status page to see an expanded view of all services and a detail page for each affected service.
* Ask Otto to summarize current active outages directly from the home page banner.
* Check in for a walk-up visit to the tech lounge or schedule an in-person appointment directly from the home page, with live location status and available time slots.
* Ask Otto to request a tech lounge visit in natural language, and get routed to self-help or a booking.
{#itsm-employeeslate-moveworks-rn__ul_rr5_jtl_2kc}

See [Employee Slate for ITSM](https://www.servicenow.com/docs/access?context=employee-works-itsm&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US) for more information.{#itsm-employeeslate-moveworks-rn__itsm-employeeslate-moveworks-rn-static-about-2}

## Activation and other requirements {#itsm-employeeslate-moveworks-rn__itsm-employeeslate-moveworks-rn-requirements-activation}

Activation information{#itsm-employeeslate-moveworks-rn__itsm-employeeslate-moveworks-rn-activation-info}
:   Employee Slate for ITSM is available with activation of the ITSM Employee Slate for Moveworks plugin. For details, see [Configure Employee Slate for ITSM](https://www.servicenow.com/docs/access?context=configure-employeeworks-itsm&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US).{#itsm-employeeslate-moveworks-rn__itsm-employeeslate-moveworks-rn-static-requirements-info-1}
{#itsm-employeeslate-moveworks-rn__itsm-employeeslate-moveworks-rn-static-requirements-info-1}{#itsm-employeeslate-moveworks-rn__itsm-employeeslate-moveworks-rn-activation-details}

## Brazil Patch 1 and Version 2.1 {#ariaid-title2}

Getting email notifications for walk-in visit or subscription status were added in Employee Slate for ITSM in this release.

### What's new {#itsm-employeeslate-moveworks-rn-2026-10__itsm-employeeslate-moveworks-rn-2026-10-new}

[Use Employee Slate for ITSM](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US){#itsm-employeeslate-moveworks-rn-2026-10__itsm-employeeslate-moveworks-rn-2026-10-new-feature-1}
:
    * Send email notifications to keep you updated on your walk-in visit.
    * Send email notifications when a user subscribes to a service to keep them informed of the subscription status.

{#itsm-employeeslate-moveworks-rn-2026-10__itsm-employeeslate-moveworks-rn-2026-10-new-list}

## Brazil Patch 0 and Version 2.0 {#ariaid-title3}

Get walk-in IT support or book a tech lounge appointment without leaving the employee home page. Ask Otto to describe your issue in natural language and get routed to self-help or
a booking.

### What's new {#itsm-employeeslate-moveworks-rn-2026-09__itsm-employeeslate-moveworks-rn-2026-09-new}

[Tech Lounge services](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US){#itsm-employeeslate-moveworks-rn-2026-09__itsm-employeeslate-moveworks-rn-2026-09-new-feature-1}
:   Check tech lounge status, join a walk-in queue, or book an appointment using the Tech Lounge page.

[Conversational assisted booking](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US){#itsm-employeeslate-moveworks-rn-2026-09__itsm-employeeslate-moveworks-rn-2026-09-new-feature-2}
:   Complete a tech lounge appointment booking or reach the walk-up experience by making a request to Otto in natural language.
{#itsm-employeeslate-moveworks-rn-2026-09__itsm-employeeslate-moveworks-rn-2026-09-new-list}