---
sourceDocument: Brazil Release Notes
sourceDocumentLink: https://www.servicenow.com/docs/r/release-notes

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Manufacturing Commercial Operations Manufacturing Commercial Operations

# Manufacturing Commercial Operations Manufacturing Commercial Operations {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Manufacturing Commercial Operations application updates warranty and quality workflows across Product Quality Investigation, Non-Conformance, and Remediation Core.

## What's new {#manufacturing-commercial-operations-rn__manufacturing-commercial-operations-rn-new}

Resolve a product non-conformance case playbook{#manufacturing-commercial-operations-rn__manufacturing-commercial-operations-rn-new-feature-1}
:
    * Import impacted assets in bulk using an XLST file instead of adding them one at a time directly from the Product Quality Investigation (PQI) or Non-Conformance (NC) workspace. Reduce manual data entry when a single issue affects multiple assets.
    {#manufacturing-commercial-operations-rn__ul_mml_hz1_lkc}

Create an effectiveness goal

:   Remediation Core extends the Goals Framework with Effectiveness Goals, letting remediation teams formally evaluate whether corrective and preventive actions resolved the underlying issue over time.

    * Link effectiveness goals to remediation and actions.
    * Track goals from draft through a final outcome (Achieved, Partially Achieved, Not Achieved).
    * Block Product Quality Investigation closure while effectiveness goals are open.
    {#manufacturing-commercial-operations-rn__ul_fh1_k1d_lkc}

Non-Conformance case lifecycle enhancements

:   The NC case lifecycle supports requesting more information from submitters, running a formal accept/reject cycle for proposed corrections, and adding notes and communications directly from the workspace. These capabilities
    streamline resolution from start to finish.

Summarize Non-Conformance and product quality investigation records with AI

:   Generate a summary on demand, automatically at stage transitions, or permanently at closure --- without reviewing every note and activity. This AI-generated summary may contain inaccuracies, so review it before making decisions
    based on its content.

{#manufacturing-commercial-operations-rn__manufacturing-commercial-operations-rn-new-list}