MCP Server Console release notes

  • Release version: Australia
  • Updated November 4, 2025
  • 2 minutes to read
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    Summary of MCP Server Console release notes

    The ServiceNow® MCP Server Console application, introduced in the Australia release, enables secure and governed access to ServiceNow instance functionality for AI applications using Model Context Protocol (MCP) servers. These servers extend the capabilities of the ServiceNow AI Platform to external MCP clients and employee experiences. MCP Server Console centralizes MCP server creation and management within a unified interface, streamlining processes and enhancing security.

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    Key Features

    • Unified MCP Server Creation: The console integrates OAuth Client registration directly into the MCP Server Console wizard, removing the need to switch between multiple consoles.
    • Annotation Configuration: Administrators can configure annotations across all supported tool types, ensuring MCP clients apply correct permission policies as per MCP specifications.
    • Quickstart Server: A preconfigured server is available for incident and case record lookup and summarization, facilitating rapid deployment and testing.
    • MCP App Creation: Enables development and management of interactive interfaces for tools that MCP clients can display.
    • Third-Party Identity Provider Integration: Supports user authentication through external identity providers, enhancing security and flexibility.
    • Tool Categorization: Allows creation of servers and tools across various categories, including Now Assist skills for diverse use cases.
    • OAuth 2.0 Authentication: Connect MCP Server Console clients to servers securely using OAuth 2.0 protocols.
    • Expanded Tool Capabilities: Version 1.3 adds support for creating tools from additional categories such as Subflow, Action, REST APIs, Knowledge graphs, and Now Assist skills.

    Activation and Availability

    MCP Server Console is available via the ServiceNow Store and requires activation through the Now Assist application. Proper installation involves configuring the Generative AI Controller and associated plugins.

    Related Products and Integrations

    • AI Control Tower: Provides governance, optimization, and measurement tools for AI investments, including AI Gateway which serves as a registry and observability platform for MCP servers and tools.
    • Model Context Protocol Client: Enables access to externally hosted MCP tools published through MCP servers in AI Agent Studio.
    • Machine Identity Console: Manages OAuth inbound integrations to connect MCP clients and servers securely.

    Practical Benefits for ServiceNow Customers

    By using MCP Server Console, customers can securely extend AI platform functionality to external applications and interfaces, streamline server and tool management, and ensure compliant and governed AI interactions. The integration with OAuth and third-party identity providers strengthens security and user management. The availability of preconfigured tools and expanded tool categories accelerates AI application deployment and customization to fit diverse organizational needs.

    The ServiceNow® MCP Server Console application enables secure and governed access to functionality on a ServiceNow instance for AI applications with Model Context Protocol (MCP) servers. MCP servers extend ServiceNow AI Platform® functionality into any external MCP client and employee experience over the Model Context Protocol. MCP Server Console is a new application in the Australia release.

    MCP Server Console highlights for the Australia release

    • Unify the MCP Server creation process by embedding OAuth Client registration directly within the MCP Server Console wizard. This eliminates the need for users to switch contexts between multiple consoles.
    • Enable administrators to configure annotations across all supported tool types. Annotations will be included in the tools/list response per MCP specification, allowing MCP clients like Claude to apply correct permission policies.
    • Get started with the preconfigured Quickstart Server for looking up and summarizing incident and case records.
    • Create MCP apps to implement and manage interactive interfaces for your tools that can be displayed by MCP clients.
    • Integrate third-party identity provider (IDP) with MCP server to support users authentication through a third-party (IDP).
    • Create MCP Server Console servers and tools based on various categories including Now Assist skills for different use cases.
    • Connect to any MCP Server Console client using OAuth 2.0 authentication.

    See MCP Server Console for more information.

    Important:
    MCP Server Console is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    MCP Server Console features

    ServiceNow product tiers
    The ServiceNow AI Platform now brings you an AI native experience with three licensing tiers available:
    • Foundation: AI agents and skills to deliver insights
    • Advanced: AI agents and skills to boost productivity across relevant use cases
    • Prime: Act autonomously with all AI agents and skills, and create your own
    Version 1.3
    Create tools from additional capabilities for use with ServiceNow MCP clients
    With this release, you can now create tools from additional categories like, Subflow, Action, REST APIs, Knowledge graphs and Now Assist skills.

    Activation information

    MCP Server Console is available with activation of a Now Assist application. For more information, see Installing Generative AI Controller and Install plugins for ServiceNow Otto.

    Plugin information

    New plugins

    The following plugins are new in Australia:

    Model Context Protocol Server (sn_mcp_server): MCP Server Console enables secure and governed access to functionality on a ServiceNow instance for AI applications with Model Context Protocol (MCP) servers.

    Related ServiceNow applications and features

    AI Control Tower (legacy)
    AI Control Tower enables enterprises to manage, optimize, govern, secure, and measure the value of their AI investments. AI Gateway in AI Control Tower is a registry for MCP Server Console servers and provides observability and metrics for servers and their tools.
    Model Context Protocol Client
    The ServiceNow® Model Context Protocol Client enables you to access the Model Context Protocol tools that are hosted externally and published using an MCP server in AI Agent Studio.
    Machine Identity Console
    Create and manage OAuth inbound integrations to connect MCP Server Console clients to servers in Machine Identity Console.