---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://www.servicenow.com/docs/r/release-notes

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Mobile Platform release notes

# Mobile Platform release notes {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Mobile Platform release notes Australia release

The ServiceNow® Mobile Platform Australia release introduces significant enhancements that improve mobile access, offline functionality, security, and AI-driven user interactions.
These updates empower users to efficiently work from anywhere with continuous access to critical ServiceNow data and features, even in low connectivity environments.
Show full answer Show less  

## Key Features

* **Mobile Offline Enhancements:** Users can seamlessly transition between online and offline modes, start and save forms online, then continue editing offline with full data restoration including attachments and comments. Changes automatically sync once connectivity is restored. Offline support now extends to descriptive elements and input actions within forms, with improved outbox efficiency combining saved and submitted data.
* **Dedicated mobileadmin Role:** A new role allows administrators to configure mobile applications securely with limited permissions, reducing reliance on broad admin access and enhancing security.
* **Shared Device Support:** Multiple users can securely access a single ServiceNow account on shared mobile devices using user-configured PINs, facilitating personalized, secure access without repeated full authentications.
* **Configurable PIN Timeout:** Administrators can set PIN timeout durations for mobile apps to enforce security by requiring reauthentication after user inactivity.
* **Dynamic Variable Support:** Record screens can display dynamic field values using script fields, enabling contextual and translated content presentation.
* **Mobile AI Voice Agent:** Users can interact with an AI-powered voice assistant on their mobile device, with real-time transcripts that can be saved or shared.
* **Push Notifications for Logged-Out Users:** Critical updates can be pushed to users even when they are logged out, ensuring timely information delivery.
* **Voice Agent SDK Support:** Voice Agent capabilities can be enabled within SDK-based mobile apps, allowing custom app configurations for AI voice interactions.
* **Premium Chat Integration:** Virtual Agent Premium Chat offers a full-featured web-based chat experience accessible directly within the mobile app.
* **UI and Usability Improvements:** Live component previews in Mobile App Builder, auto-loading of records on first open, customizable branding in Virtual Agent, and chat launch from standard search results enhance app configuration and user experience.
* **Background Calling and Controls:** Voice Agent calls continue when the app is backgrounded on iOS and Android, with controls available from home or lock screens.

## Additional Improvements and Changes

* Enhanced prelogin page customization allows branded login button placement for improved secure authentication flows.
* Adjustable Virtual Agent tone and response length, plus suggested actions across workflows improve conversational AI interactions.
* Input form screens support up to two top action buttons, and markdown support for tables in Virtual Agent maintains consistent table formatting.
* Mobile impersonation can now be disabled by administrators for tighter security control.
* Expanded supported file types for attachments include common document and image formats.
* Field service agents can upload attachments in the background after submitting work orders, with automatic retry for failed uploads, boosting productivity.
* The Settings screen in Now Mobile and Mobile Agent apps is redesigned for easier management of preferences, profiles, and account switching.
* Terminology change: "Instance" is now referred to as "Account" within the mobile platform to better reflect platform concepts on mobile devices.
* Improved tablet readability enhances accessibility for users on larger devices.

## What This Means for ServiceNow Customers

This release empowers users with uninterrupted access to ServiceNow capabilities across various connectivity scenarios, improves administrative control over mobile configurations, and enhances security with customizable PIN and impersonation settings. AI-powered voice and chat features facilitate faster, more natural interactions, while shared device support caters to environments with communal device usage. Overall, customers can expect enhanced productivity, better security, and richer mobile engagement aligned with enterprise needs.  
The ServiceNow®
Mobile Platform application enables you to access your ServiceNow instance from anywhere. Mobile Platform was enhanced and updated in the Australia release.

## Mobile Platform highlights for the Australia release {#mobile-rn__mobile-rn-highlights}

* Speak with an AI-powered voice assistant directly from your mobile device.
* Use the enhanced mobile offline capabilities, including seamless online-to-offline continuity.
* Assign the new mobile_admin role to administrators who specifically configure mobile applications.
* Enable multiple users to securely access a single ServiceNow account from shared mobile devices.
{#mobile-rn__ul_ovy_2p5_2hc}

See [Mobile Platform](https://www.servicenow.com/docs/access?context=mobile-config-navigation&version=australia&pubname=australia-mobile&ft:locale=en-US) for more information.{#mobile-rn__mobile-rn-highlights-2}

## New in the Australia release {#mobile-rn__mobile-rn-new-features}

[Mobile offline enhancements](https://www.servicenow.com/docs/access?context=mobile-offline-mode&version=australia&pubname=australia-mobile&ft:locale=en-US)
:   Use the following enhancements added to the mobile offline capability:

    * Use the seamless online-to-offline continuity, by enabling users to start a form online, save it, and then proceed offline. While offline, users can continue viewing and editing the same data, including attachments, comments, and navigation, for uninterrupted productivity in low or no-connectivity environments. All changes automatically sync after your connection is restored.
    * Save or submit forms offline, and reopen them later while still offline with all data fully restored.
    * Support of offline capabilities for descriptive elements in input forms.
    * Support of offline capabilities for input actions in input forms.
    * Improved outbox efficiency for input forms by continually combining saved and submitted data.
    {#mobile-rn__ul_enj_tfr_whc}

[Dedicated mobile_admin role for mobile configuration](https://www.servicenow.com/docs/access?context=mobile-admin-role&version=australia&pubname=australia-mobile&ft:locale=en-US)
:   Assign the new mobile_admin role to administrators who configure mobile applications, granting them precisely the permissions needed to complete their tasks. This new role helps reduce reliance on the
    broader admin role for controlled, secure access of your ServiceNow® account.

[Enable multiple users to work on a shared device](https://www.servicenow.com/docs/access?context=multi-user-single-instance&version=australia&pubname=australia-mobile&ft:locale=en-US)
:   Enable multiple users to securely log into a ServiceNow single account from shared mobile devices. This feature is beneficial in environments where devices are not personal, as it offers secure and personalized access through user-configured PINs,
    eliminating the need for repetitive full authentications.  
    Note:  
    From the Australia version and above, the terms instance and instances have been renamed as account and accounts on mobile devices. Accounts are a reflection of platform instances on a mobile device and work in the same way, only the terminology has changed.

[Configurable timing for PIN application timeout](https://www.servicenow.com/docs/access?context=pin-timeout&version=australia&pubname=australia-mobile&ft:locale=en-US)
:   Configure a new property to define the PIN timeout for different ServiceNow mobile apps. This configuration helps reinforce security by controlling how long users can remain inactive before being required to reenter their
    PIN.

[Dynamic variable support in record screens](https://www.servicenow.com/docs/access?context=record-screen-script-type&version=australia&pubname=australia-mobile&ft:locale=en-US)
:   Use the script screen field in record screens to display dynamic field values. For example, you can display translated content for dynamic variables within an email.

[Mobile AI Voice Agent](https://www.servicenow.com/docs/access?context=mobile-voice-agent&version=australia&pubname=australia-mobile&ft:locale=en-US)
:   Speak with an AI-powered voice assistant on your mobile device for real-time support. Follow along with live conversation transcripts that can also be saved or shared after the call.

[Push notifications for logged-out users](https://www.servicenow.com/docs/access?context=sg-mobile-push-notifications&version=australia&pubname=australia-mobile&ft:locale=en-US)
:   Configure push notifications to be sent to users even when they're logged out so critical updates aren't missed.

Mobile Voice Agent SDK support
:   Enable Voice Agent in SDK-based mobile applications by configuring the External Applications section within the Voice Assistant configuration. Admins with an SDK app configured on the instance can select and save a custom
    app to activate Voice Agent for that SDK application.

Premium chat for mobile Virtual Agent
:   Premium Chat opens a web-based chat experience within your mobile app, ensuring that every feature configured for the web is accessible on your mobile device.

## UI changes {#mobile-rn__mobile-rn-ui-changes}

[Mobile App Builder live component previews](https://www.servicenow.com/docs/access?context=mab-record-example-panel&version=australia&pubname=australia-mobile&ft:locale=en-US)
:   Support was added for live component previews to the following:

    * Input form screens
    * Navigation tabs
    * Mobile app configurations
    * UI rules
    {#mobile-rn__ul_pnn_yp4_whc}

[Mobile App Builder auto-loading](https://www.servicenow.com/docs/access?context=mab-workspace&version=australia&pubname=australia-mobile&ft:locale=en-US)
:   Auto-load records and its downstream components when opening a record for the first time.

[Product branding in Virtual Agent](https://www.servicenow.com/docs/access?context=mobile-publishing&version=australia&pubname=australia-mobile&ft:locale=en-US)
:   Add custom in-product branding to Virtual Agent.

[Chat button in standard search results](https://www.servicenow.com/docs/access?context=now-assist-mobile-search&version=australia&pubname=australia-mobile&ft:locale=en-US)
:   Launch Virtual Agent directly from your standard search results to chat with the Virtual Agent about the selected search result.

Mobile Voice Agent background calling

:   Continue a Voice Agent call after backgrounding the mobile app on iOS and Android. Mute, unmute, or end the call from the home screen or lock screen without returning to the app.

## Changed in this release {#mobile-rn__mobile-rn-changed-features}

[Enhanced prelogin page customization](https://www.servicenow.com/docs/access?context=branded-landing-page&version=australia&pubname=australia-mobile&ft:locale=en-US)
:   Configure the placement of the branded landing page login button to be either in the top menu header or as a part of the web page. Integrating the button into a web page helps you to implement a secure flow that addresses
    issues like short authentication session lifetimes.

[Tone in Virtual Agent](https://www.servicenow.com/docs/access?context=now-assist-mobile-va&version=australia&pubname=australia-mobile&ft:locale=en-US)
:   Adjust the Virtual Agent tone and response lengths in Assistant
    Designer.

[Suggested actions](https://www.servicenow.com/docs/access?context=using-enhanced-chat-mobile&version=australia&pubname=australia-mobile&ft:locale=en-US)
:   Configure suggested actions across all agentic workflows.

[Input form screen buttons](https://www.servicenow.com/docs/access?context=servicenow-lens-mobile&version=australia&pubname=australia-mobile&ft:locale=en-US)
:   Enable up to two top action buttons on mobile device input forms that have the Screen presentation
    attribute.

[Markdown support for tables in Virtual Agent](https://www.servicenow.com/docs/access?context=now-assist-mobile-va&version=australia&pubname=australia-mobile&ft:locale=en-US)
:   Render tables in Virtual Agent with markdown support to keep table sizing consistent.

[Turn off mobile impersonation](https://www.servicenow.com/docs/access?context=mobile-impersonate-2&version=australia&pubname=australia-mobile&ft:locale=en-US)
:   Configure the impersonationEnabled property to turn off mobile impersonation functionality. With this property, administrators can hide the impersonation option from the mobile app,
    regardless of assigned user roles.

:   The following changes have been made:

    * Expanded the supported file types to include all of the following: PDF, DOC, DOCX, XLS, XLSX, PPT, PPTX, JPG, JPEG, PNG
    * Field service agents can now upload attachments in the background after submitting a work order task form, eliminating wait time caused by slow or unreliable network connections. Failed uploads retry automatically, so agents can move to their next task without interruption.
    {#mobile-rn__ul_fg5_xb1_3jc}

[Redesigned Settings screen](https://www.servicenow.com/docs/access?context=manager-user-settings&version=australia&pubname=australia-mobile&ft:locale=en-US)
:   Navigate the redesigned Settings screen in the Now Mobile and Mobile Agent apps to manage entries like preferences, profile, and account switching in one place. Tap the arrow next to a heading to expand or collapse its related options.

## Activation information {#mobile-rn__mobile-rn-activation}

Mobile Platform is a ServiceNow AI Platform feature that is active by default.{#mobile-rn__mobile-rn-activation-1}

## Accessibility information {#mobile-rn__mobile-rn-accessibility}

Improved readability on tablet devices.{#mobile-rn__mobile-rn-accessibility-1}