--- sourceDocument: Australia Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/release-notes Release : - australia ft:locale : - en-US ft:publication_title : - Australia Release Notes ft:clusterId : - rn bundleId : - rn --- # Features and changes by product # Features and changes by product {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Review the new features and changes in this release by product. ## New products in Australia {#new-features-changes__section_ijs_5wf_j2b} The Australia release includes new products. Employee Service Management : [Now Assist for Employee Center Pro release notes](https://www.servicenow.com/docs/lGlNEfSMGD394dN1wGGB4w "The ServiceNow Now Assist for Employee Center Pro application offers the portal experience with all the employee communications and engagement tools. Now Assist for Employee Center Pro is a new application in the Australia release.") Healthcare and Life Sciences : [Care Team Work Management release notes](https://www.servicenow.com/docs/mGKPvng8Gf4u0~3qXD2pQQ "The ServiceNow Care Team Work Management application enables clinicians to create and track ad-hoc and recurring tasks for their care team through the creation of orchestration and care team cases and tasks. Care Team Work Management is a new application in the Australia release.") : [ServiceNow Otto for Care Team Operations release notes](https://www.servicenow.com/docs/0ermdne00XLw6Htbk9d3xQ "The ServiceNow ServiceNow Otto for Care Team Operations application enables care teams to create requests for support departments conversationally through using Now Assist in Virtual Agent in both Care Team Portal and Care Team Mobile. Now Assist for Healthcare Operations is a new application in the Australia release.") HR Service Delivery : [Recommended Actions for HRSD release notes](https://www.servicenow.com/docs/srTNMLv5dIJ~GrVyFsoakw "The ServiceNow Recommended Actions for HRSD application provides real‑time actionable guidance and relevant resources that help HR agents resolve cases more quickly. Recommended Actions for HRSD is a new application in the Australia release.") Industrial Connected Workforce : [Industrial Connected Workforce Core release notes](https://www.servicenow.com/docs/B9QLOYVtShvUxQIc5URYGQ "The ServiceNow Industrial Connected Workforce (ICW) Core is the foundational application that powers the entire ICW suite. This application provides the shared data models, governance structures, workflows, and integration framework required for consistent and reliable industrial operations. All other ICW applications depend on ICW Core for unified execution, cross‑application interoperability, and enterprise‑wide alignment. ICW Core is a new application in the Australia release.") : [Industrial Connected Workforce Mobile Experience release notes](https://www.servicenow.com/docs/o0y5r1FdWceNeb76z2KTqQ "The ServiceNow Industrial Connected Workforce Mobile Experience (ICW Mobile) application provides a mobile‑first experience for frontline industrial workers. This application enables them to perform tasks, report deviations, escalate issues, and access standards and knowledge content directly from handheld devices. Designed for reliability in high‑activity environments, ICW Mobile enables operators to stay productive whether online or offline. ICW Mobile is a new application in the Australia release.") : [Industrial Guided Tasks release notes](https://www.servicenow.com/docs/72cxSOVePxh8OrmdEmRu~A "The ServiceNow Industrial Guided Tasks (IGT) application enables structured and guided execution of operational tasks using step-by-step digital workflows. IGT helps you maintain consistent work quality, safety compliance, and traceable execution. Industrial Guided Tasks is a new application in the Australia release.") : [Industrial Standards release notes](https://www.servicenow.com/docs/gdluJJpks4TL93~q7RVhlQ "The ServiceNow Industrial Standards application provides a centralized, governed framework to define, publish, and maintain operational standards across plants and production lines. This application enables consistency through versioned definitions, reusable templates, and automated schedules that generate executable work. With clear life-cycle controls and skills‑aware enforcement, it improves quality, traceability, and compliance at scale. Industrial Standards is a new application in the Australia release.") IT Asset Management : IT Operations Management : [ITOM Visibility release notes](https://www.servicenow.com/docs/0ryzkgM_vYVnJRMTp_Dzsg "The ServiceNow ITOM Visibility application provides a unified, connected view of your entire IT infrastructure and the services that it supports. ITOM Visibility was enhanced and updated in the Australia release.") Operational Technology : [ServiceNow Otto for Operational Technology (OT) Service Management release notes](https://www.servicenow.com/docs/C59uyfMhphOfmmj3UTdNEQ "The ServiceNow ServiceNow Otto for Operational Technology (OT) Service Management application enables you to summarize Operational Technology (OT) incident information and generate incident resolution notes. ServiceNow Otto for OT Service Management is a new application in the Australia release.") : Sales Customer Relationship Management : [Activity Management release notes](https://www.servicenow.com/docs/aGrYZt55d25YSAFCsNhwQA "ServiceNow Activity Management helps customer-focused teams to plan, execute, capture, and track customer interactions across multiple channels throughout the customer's association with your business. Activity Management is a new capability in the Australia release.") : [Advanced Approval Management release notes](https://www.servicenow.com/docs/S6abDzJhFfvYiWjTARVUIw "The ServiceNow Advanced Approval Management application enables you to define workflows for approving Sales Customer Relationship Management entities, such as customer quotes. Advanced Approval Management is a new application in the Australia release.") : [Buying Group release notes](https://www.servicenow.com/docs/Dx7PopwN4qtKneNc54HssA "The ServiceNow Buying Group application provides information on the key  decision-making stakeholders of a company to whom you are trying to sell a particular product. Buying Group is a new application in the Australia release.") : [Quote Management release notes](https://www.servicenow.com/docs/3V55aPvQ5rgLVblFmaxO9w "The ServiceNow Quote Management enables your sales agents to generate and manage sales quotes for your customers. Quote Management was enhanced and updated in the Australia release.") ServiceNow AI Platform Capabilities : [Knowledge Center release notes](https://www.servicenow.com/docs/bdMdkI1RGVjvoIrTkNXLcQ "The ServiceNow Knowledge Center helps you manage knowledge articles from a single interface. Knowledge Center is available starting with the Australia release.") Source-to-Pay Operations : [ServiceNow Otto for Source-to-Pay Operations release notes](https://www.servicenow.com/docs/fW~kBYLGND2Gyqr3KtftDw "The ServiceNow Otto for Source-to-Pay Operations are powered with generative AI skills to analyze email based on the tone, generate email responses and support natural language data exploration and reporting. The ServiceNow AI Platform. ServiceNow Otto for Source-to-Pay Operations was updated in the Australia release. ServiceNow Otto for Purchase Order Management (POM) is a new plugin in the Australia release.") Telecommunications, Media, and Technology : [Service Exchange (formerly Service Bridge) release notes](https://www.servicenow.com/docs/PSqIanVCkBOuGisA98Vp5A "The ServiceNow Service Exchange application, formerly known as Service Bridge, enables providers and consumers to connect and track services directly between instances without having to configure and maintain custom integrations. Service Exchange was enhanced and updated in the Australia release.") : [Telecommunications Customer 360 release notes](https://www.servicenow.com/docs/AkN~W3eneLoJ1jehyZNToQ "The ServiceNow Telecommunications Customer 360 application provides a unified interface that aggregates data from multiple systems into a single platform. Telecommunications Customer 360 is a new application in the Australia release.") ## Updated features and products {#new-features-changes__section_kjs_5wf_j2b} Other products were changed and updated in the Australia release. For more information, refer to the release notes topics, which are organized by product area. * **[AI Experiences release notes](https://www.servicenow.com/docs/e5LsKEsmxSJgKuJBt0L9rw)** AI Experiences has new and updated features in the Australia release. * **[API release notes](https://www.servicenow.com/docs/7Zd_crhf_oCei7RIiS6AJw)** ServiceNow® APIs enable you to build custom applications and experiences. APIs were enhanced and updated in the Australia release. * **[App development and low-code release notes](https://www.servicenow.com/docs/dSDew5El7XY4hx4e7oXGnw)** The ServiceNow AI Platform® has new and updated automation, as well as and no-code, low-code, and platform developer features in the Australia release. * **[Conversational Interfaces release notes](https://www.servicenow.com/docs/HlWmNPr_Iff0oRTSg0Muzg)** Conversational Interfaces includes enhancements and changes in the Xanadu release. * **[Core Business Suite release notes](https://www.servicenow.com/docs/38eY42GpSWzb3nvApOTO5w)** The ServiceNow® Core Business Suite (CBS) application lays the foundation to unify disjointed processes across business units. It's a collection of modules that fulfills different business needs for different personas within a single product suite. CBS is a new application in the Australia release. * **[Customer Service Management release notes](https://www.servicenow.com/docs/csRG2ViIMStV5OzZhBfW5A)** The ServiceNow® Customer Service Management application has new and updated applications and features in the Australia release. * **[Enterprise Architecture release notes](https://www.servicenow.com/docs/rgyQ1JWEZLmsmcWOWCpkVQ)** Enterprise Architecture (formerly Application Portfolio Management) has new and updated features in the Australia release. * **[Enterprise Service Management Foundation release notes](https://www.servicenow.com/docs/HsA0NeUZi~4EiaxPUwfRtg)** The ServiceNow® Enterprise Service Management (ESM) Foundation unifies IT, HR, finance, procurement, legal, and workplace services on one AI platform, delivering a simplified and unified implementation, service delivery, and employee experience for midsize companies. Enterprise Service Management Foundation is a new solution in the Australia release. * **[Employee Service Management release notes](https://www.servicenow.com/docs/iyl05shzJ60cLBsZYNklow)** Employee Service Management has new and updated features in the Australia release * **[Field Service Management release notes](https://www.servicenow.com/docs/Hf7ja46N69IZRVYD8ur7Yw)** The ServiceNow® Field Service Management (FSM) application enables your organization to efficiently manage Field Service operations including work order dispatch, scheduling, and mobile workforce enablement. Field Service Management was enhanced and updated in the Australia release. * **[Financial Services Operations release notes](https://www.servicenow.com/docs/BFxap0fVmy2Pn6ZQcHsCWg)** Financial Services Operations (FSO) has new and updated features in the Australia release. * **[Governance, Risk, and Compliance release notes](https://www.servicenow.com/docs/k_ukDmudu1myutTPGasjrA)** The Governance, Risk, and Compliance application has new and updated features in the Australia release. * **[Healthcare and Life Sciences release notes](https://www.servicenow.com/docs/wt877ium9IcN2bgslFKEKA)** Healthcare and Life Sciences has new and updated features in the Australia release. * **[Impact release notes](https://www.servicenow.com/docs/GW7JJwEaZd7lxmmaAEs6gw)** ServiceNow® Impact is built on the ServiceNow AI Platform and combines customized service with a digital interface to provide tailored recommendations and guidance. Impact Store App was enhanced and updated in the Australia release. * **[Industrial Connected Workforce release notes](https://www.servicenow.com/docs/cH_PzhcwNMac8ICPI5FP3A)** Industrial Connected Workforce has new and updated application and features in the Australia release. * **[Healthcare and Life Sciences release notes](https://www.servicenow.com/docs/wt877ium9IcN2bgslFKEKA)** Healthcare and Life Sciences has new and updated features in the Australia release. * **[IT Asset Management release notes](https://www.servicenow.com/docs/tK7bH1~XS_SeN56eJa7lYw)** IT Asset Management has new and updated features in the Australia release * **[IT Operations Management release notes](https://www.servicenow.com/docs/UiCikfrZNk4iP24JNOzekw)** IT Operations Management has new and updated features in the Australia release. * **[IT Service Management release notes](https://www.servicenow.com/docs/DPuV2o1oPRIdmXkFPXXzaA)** IT Service Management has new and updated features in the Australia release. * **[Manufacturing Commercial Operations release notes](https://www.servicenow.com/docs/LZ9DlanUnHWJNOwyKwFw_Q)** The ServiceNow® Manufacturing Commercial Operations enables manufacturers, agents, and dealers (internal and channel partners) to connect and track services and manage repair, recall, sales promotion campaigns, and quality management. Manufacturing Commercial Operations is a new application in the Australia release. * **[Mobile Platform release notes](https://www.servicenow.com/docs/jI6JtDaojmFocHFzyFj_xg)** The ServiceNow® Mobile Platform application enables you to access your ServiceNow instance from anywhere. Mobile Platform was enhanced and updated in the Australia release. * **[Now Assist and agentic AI release notes](https://www.servicenow.com/docs/izCGj05hUYHOlVn9_SOqyw)** Now Assist and agentic AI product enhancements and updates in the Australia release. * **[Operational Sustainability Management (formerly Environmental, Social, and Governance) release notes](https://www.servicenow.com/docs/Mz2PVi4IvmXWbg2W7kuAVw)** The ServiceNow® Operational Sustainability Management application (formerly known as Environmental, Social, and Governance Management) manages sustainability-related data, metrics, and reporting requirements. Operational Sustainability Management was enhanced and updated in the Australia release. * **[Operational Technology release notes](https://www.servicenow.com/docs/yOcKMeKOZd4LVGWuSiv6QQ)** Operational Technology has new and updated features in the Australia release. * **[Platform Analytics release notes](https://www.servicenow.com/docs/IuJT03k6Ztr1Q9pvVyuOsQ)** Platform Analytics has new and updated features in the Australia release. * **[Public Sector Digital Services release notes](https://www.servicenow.com/docs/3e294rZ2JmMaExO7uX88Vw)** The ServiceNow® Public Sector Digital Services application enables government agencies to provide citizens, businesses, and other agencies with important services such as public records, licenses, permits, and social services. Public Sector Digital Services was enhanced and updated in the Australia release. * **[Retail release notes](https://www.servicenow.com/docs/gW6elw6L1F1_xXfaE93P5Q)** The ServiceNow® retail applications streamline frontline operations and customer experiences. Retail applications were enhanced and updated in the Australia release. * **[Sales Customer Relationship Management release notes](https://www.servicenow.com/docs/dNq9KmmolOIubViVcWolZQ)** ServiceNow® Sales Customer Relationship Management is a set of new and updated applications and features in the Australia release. These applications enable you to manage the product sales life cycle in your organization, including leads, pre-sales opportunities, sales quote generation, order capture, order fulfillment, and post-sales order changes and renewals. * **[Security Operations release notes](https://www.servicenow.com/docs/GxEutjBMnKmUAiORuxKv1Q)** Security Operations has new and updated features in the Australia release. * **[ServiceNow AI Platform administration release notes](https://www.servicenow.com/docs/gaCtLAMFrDcslC0FZk52rQ)** ServiceNow AI Platform® administration product enhancements and updates in the Australia release. * **[ServiceNow AI Platform capabilities release notes](https://www.servicenow.com/docs/IP6UgARAIlIjQdhsbLZdKg)** ServiceNow AI Platform® capabilities were enhancements and updates in the Australia release. * **[ServiceNow AI Platform security release notes](https://www.servicenow.com/docs/337LupkWs1oC814uZyJPew)** ServiceNow AI Platform® security product enhancements and updates in the Australia release. * **[ServiceNow AI Platform user interface release notes](https://www.servicenow.com/docs/e7cM4K6URI4n9niXSjM7Ug)** ServiceNow AI Platform® user interface product enhancements and updates in the Australia release. * **[Source-to-Pay Operations release notes](https://www.servicenow.com/docs/SYfFphgXTtwjAcLzYQZB_w)** Source-to-Pay Operations has new and updated features in the Australia release. * **[Strategic Portfolio Management release notes](https://www.servicenow.com/docs/JNrtAE1A~eibxdmN3h_WqQ)** Strategic Portfolio Management has new and updated features in the Australia release. * **[Telecommunications, Media, and Technology release notes](https://www.servicenow.com/docs/5iJ6YAhgLcyAevgzRPRbdg)** ServiceNow® Telecommunications, Media, and Technology has new and updated applications and features in the Australia release.