---
sourceDocument: Brazil Release Notes
sourceDocumentLink: https://www.servicenow.com/docs/r/release-notes

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Next Experience release notes

# Next Experience release notes {#ariaid-title1}

Release version: Brazil  
Updated October 16, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Next Experience application delivers an intuitive, personalized experience that enables your organization to drive productivity, improve engagement, and inspire learning with the ServiceNow AI Platform®. See the following sections for release notes by version.

## About Next Experience {#next-experience-rn__next-experience-rn-about}

* Increase productivity by accessing app shell items, including menus, notifications, and search, from one unified navigation pane, no matter which application you're in.
* Find your favorite pages quickly by organizing them into folders, and pin navigation menus to keep the ones you use most within reach.
* Start each day with the information you need by using role-specific landing pages that bring your tasks and analytics into one location.
* Switch easily between classic environment applications and configurable workspaces.
{#next-experience-rn__ul_jbr_w5n_3hc}

See [Next Experience UI](https://www.servicenow.com/docs/access?context=next-experience-landing-page&version=brazil&pubname=brazil-platform-user-interface&ft:locale=en-US) for more information.{#next-experience-rn__next-experience-rn-about-2}

## Activation and other requirements {#next-experience-rn__next-experience-rn-requirements-activation}

Activation information{#next-experience-rn__next-experience-rn-activation-info}
:   Next Experience is a ServiceNow AI Platform® feature that is active by default. If there are known problems with turning on Next Experience on an instance, an opt-out system property can be created before upgrade.

    Theme Builder comes with the Next Experience and is active by default.
    {#next-experience-rn__next-experience-rn-requirements-info-2}
{#next-experience-rn__next-experience-rn-requirements-info-1}

Browser requirements{#next-experience-rn__next-experience-rn-requirements-browser-1}

:   Next Experience doesn't support Internet Explorer 11. The iOS version of Firefox is also not supported.

    {#next-experience-rn__configurable-workspace-rn-requirements-browser-1}
{#next-experience-rn__configurable-workspace-rn-requirements-browser-1}{#next-experience-rn__next-experience-rn-activation-details}

## Brazil Early Availability {#ariaid-title2}

The September release gives you a clearer introduction to AI on the platform with the new ServiceNow Otto name and onboarding slide. The Unified Navigation Onboarding and Unified Navigation Onboarding With Feedback tours have been removed.

### What's changed {#next-experience-rn-2026-09__next-experience-rn-2026-09-changed}

[Now Assist \> ServiceNow Otto® announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US)
:   ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.

ServiceNow Otto® onboarding slide added
:   Next Experience onboarding now opens with a ServiceNow Otto slide. The slide appears only when the Generative AI Controller plugin (sn_generative_ai) is active on the instance. After a user selects "Got it," the slide doesn't appear again.
{#next-experience-rn-2026-09__next-experience-rn-2026-09-changed-list}

### What's deprecated or removed {#next-experience-rn-2026-09__next-experience-rn-2026-09-deprecated-removed}

The Unified Navigation onboarding modals are removed.{#next-experience-rn-2026-09__next-experience-rn-2026-09-dep-feature-1}
:   The Unified Navigation Onboarding and Unified Navigation Onboarding With Feedback tours, and all associated steps, are no longer available.
{#next-experience-rn-2026-09__next-experience-rn-2026-09-dep-list}