--- sourceDocument: Australia Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/release-notes Release : - australia ft:locale : - en-US ft:publication_title : - Australia Release Notes ft:clusterId : - rn bundleId : - rn --- # Now Assist and agentic AI release notes # Now Assist and agentic AI release notes {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Now Assist and agentic AI product enhancements and updates in the Australia release. Now Assist brings generative AI capabilities to the ServiceNow AI Platform. With Now Assist, you can improve the productivity and efficiency in your organization, deliver better self-service, recommend actions and provide answers, and empower your users to search more effectively. * **[AI Desktop Actions release notes](https://www.servicenow.com/docs/3SdzS9_RQW~yGJmi5PRcYw)** The ServiceNow® AI Desktop Actions application enables you to design, configure, and manage desktop actions to automate repetitive tasks. These desktop actions are executed by AI agents created in AI Agent Studio. AI Desktop Actions was enhanced and updated in the Australia release. * **[AI Agent Advisor release notes](https://www.servicenow.com/docs/SgiyAanUfSa_aNO1LLwk2Q)** The ServiceNow® AI Agent Advisor application is an AI solution that automatically discovers automation opportunities in your instance and helps you to deploy AI agents to implement them. AI Agent Advisor is a new application in the Australia release. * **[AI Agent Studio release notes](https://www.servicenow.com/docs/f5mMJR4eVXevWHKlMW4n7Q)** The ServiceNow® AI agents and AI Agent Studio provide solutions that can perceive the environment, decide, and proactively act to achieve specific goals without the need for constant human oversight. AI Agent Studio was enhanced and updated in the Australia release. * **[AI Admin Center release notes](https://www.servicenow.com/docs/Tss4l5lUKuP9hS8QH5HkKg)** The ServiceNow® AI Admin Center application is a single control hub that brings together other AI capabilities and configuration functions, helping administrators to set up and manage AI solutions from a unified experience. AI Admin Center is a new application in the Australia release. * **[ServiceNow Otto for App Engine release notes](https://www.servicenow.com/docs/loSiBbj5yYDVvqMYiCxtmg)** The ServiceNow Otto for App Engine application enables creators to enhance custom applications with AI assets that app users can leverage at runtime. ServiceNow Otto for App Engine was enhanced and updated in the Australia release. * **[ServiceNow Otto for Creator release notes](https://www.servicenow.com/docs/x7J9kcw8dWbNnaGVN0_aPQ)** The ServiceNow Otto for Creator application includes generative AI skills and AI agents that can help you develop on the ServiceNow AI Platform efficiently. ServiceNow Otto for Creator was enhanced and updated in the Australia release. * **[ServiceNow Otto for Collaborative Work Management (CWM) (CWM) release notes](https://www.servicenow.com/docs/JnT9nXY~~dpS0fgxG6fLeQ)** The ServiceNow® ServiceNow Otto for Collaborative Work Management (CWM) (CWM) application uses generative AI skills to improve the time to value for tasks you perform in CWM. ServiceNow Otto for CWM is a new application in the Australia release. * **[ServiceNow Otto for Configuration Management Database (CMDB) release notes](https://www.servicenow.com/docs/CBd7Bon4uVX4alTrBUm6Mw)** The ServiceNow® ServiceNow Otto for Configuration Management Database (CMDB) application helps to improve the quality of CMDB data, search the CMDB quickly, find and remedy issues with Service Graph Connector import sets, and more. ServiceNow Otto for CMDB was enhanced and updated in the Australia release. * **[Now Assist for Employee Center Pro release notes](https://www.servicenow.com/docs/lGlNEfSMGD394dN1wGGB4w)** The ServiceNow® Now Assist for Employee Center Pro application offers the portal experience with all the employee communications and engagement tools. Now Assist for Employee Center Pro is a new application in the Australia release. * **[ServiceNow Otto for FSM release notes](https://www.servicenow.com/docs/KD~AdN0brCp5wGF3ecwMsQ)** The ServiceNow® ServiceNow Otto for FSM application brings generative AI to Field Service Management. ServiceNow Otto for FSM was enhanced and updated in the Australia release. * **[ServiceNow Otto for Workplace Service Delivery (WSD) release notes](https://www.servicenow.com/docs/ThdOCM3ndYqk6X5ubc7SHw)** The ServiceNow® ServiceNow Otto for Workplace Service Delivery (WSD) application enables workplace agents to summarize case information, generate resolution notes, and summarize the chat information for an interaction. Your workplace agents can review the chat and case context to propose resolutions quickly to your customers. ServiceNow Otto for WSD was enhanced and updated in the Australia release. * **[ServiceNow Otto for IT Service Management (ITSM) release notes](https://www.servicenow.com/docs/qMNwEokhZ3xnh2ag~sYiGA)** The ServiceNow® ServiceNow Otto for IT Service Management (ITSM) application brings agentic AI to IT Service Management. ServiceNow Otto for IT Service Management (ITSM) was enhanced and updated in the Australia release. * **[ServiceNow Otto for Legal Service Delivery (LSD) release notes](https://www.servicenow.com/docs/WKbnf63wP6OL2H5Yiluqxw)** The ServiceNow Otto for Legal Service Delivery (LSD) application leverages generative AI capabilities to summarize a legal request or legal matter. This summary can help you understand context quickly so you can then refresh the summary and add context to the work notes. ServiceNow Otto for Legal Service Delivery (LSD) was enhanced and updated in the Australia release. * **[ServiceNow Otto for Operational Technology (OT) Service Management release notes](https://www.servicenow.com/docs/C59uyfMhphOfmmj3UTdNEQ)** The ServiceNow® ServiceNow Otto for Operational Technology (OT) Service Management application enables you to summarize Operational Technology (OT) incident information and generate incident resolution notes. ServiceNow Otto for OT Service Management is a new application in the Australia release. * **[ServiceNow Otto release notes](https://www.servicenow.com/docs/zP545nI7A7Kz6M~0vxLAlQ)** The ServiceNow Otto experience brings generative AI to your organization. You can improve productivity and efficiency by delivering better self-service, recommending actions, delivering answers, and providing your users with AI Search. ServiceNow Otto was enhanced and updated in the Australia release. * **[Now Assist for Sales CRM for Telecommunications release notes](https://www.servicenow.com/docs/A7HmkZV61BSD8NzFCao0hQ)** The ServiceNow® Now Assist for Sales CRM for Telecommunications application enriches purpose-built industry workflows with generative AI to supercharge insights, actions, and self-service experiences. Now Assist for Sales CRM for Telecommunications was enhanced and updated in the Australia release. * **[ServiceNow Otto for Source-to-Pay Operations release notes](https://www.servicenow.com/docs/fW~kBYLGND2Gyqr3KtftDw)** The ServiceNow Otto for Source-to-Pay Operations are powered with generative AI skills to analyze email based on the tone, generate email responses and support natural language data exploration and reporting. The ServiceNow AI Platform. ServiceNow Otto for Source-to-Pay Operations was updated in the Australia release. ServiceNow Otto for Purchase Order Management (POM) is a new plugin in the Australia release. * **[ServiceNow Otto for Strategic Portfolio Management release notes](https://www.servicenow.com/docs/n355EIFxsmwv5Afw4idQ9Q)** The ServiceNow® ServiceNow Otto for Strategic Portfolio Management application introduces generative AI skills into Strategic Portfolio Management. You can summarize feedback or content in Docs, create stories for epics, generate project insights, create demands through conversations, and quickly gain updates into projects. ServiceNow Otto for Strategic Portfolio Management was enhanced and updated in the Australia release. * **[ServiceNow Otto for Telecommunications, Media, and Technology (TMT) release notes](https://www.servicenow.com/docs/mGyIe~PZ~zm4xtjJ~U9VsA)** The ServiceNow® ServiceNow Otto for Telecommunications, Media, and Technology (TMT) application enriches purpose-built industry workflows with generative AI to supercharge insights, actions, and self-service experiences. ServiceNow Otto for Telecommunications, Media, and Technology (TMT) was enhanced and updated in the Australia release. * **[ServiceNow Otto for Zero Copy Connector release notes](https://www.servicenow.com/docs/FKNv68~FErWkWiWu5~0ccQ)** The ServiceNow Otto for Zero Copy Connector application includes generative AI skills and AI agents that can help you use Zero Copy Connectors efficiently. ServiceNow Otto for Zero Copy Connector was enhanced and updated in the Australia release. * **[ServiceNow Otto for Contract Management Pro release notes](https://www.servicenow.com/docs/60HxsNlNqIOssCsCRDpetg)** The ServiceNow Otto for Contract Management Pro uses generative AI capabilities to analyze a contract for missing or non-standard clauses and conversational search to query documents using natural language. It also includes agentic AI capabilities that automatically extract metadata and obligations from signed contracts and calculate reminder dates for contract renewals or terminations. ServiceNow Otto for Contract Management Pro was enhanced and updated in the Australia release. * **[Now Assist in Document Intelligence release notes](https://www.servicenow.com/docs/TMgF89gYILaQCPJhI3sXVw)** The ServiceNow® Now Assist in Document Intelligence application uses generative AI to extract information from documents, summarize document content, and provide answers to predefined questions. Now Assist in Document Intelligence was enhanced and updated in the Australia release. * **[ServiceNow Otto in Platform Analytics release notes](https://www.servicenow.com/docs/COdHYmhLeVhECJW31HskGA)** Now Assist in Platform Analytics consists of several skills and applications that let you generate and work with Platform Analytics objects through generative AI. These skills let you analyze your business data through conversational interactions, without a technical knowledge of Platform Analytics. Now Assist in Platform Analytics applications were enhanced and updated in the Australia release.